YouTube TV Overview
YouTube TV has a 1.9-star rating, derived from feedback provided by 10700 customers. In the Media category, it secures the 4th position out of 658 companies.
Rating
Contact Information
Website
tv.youtube.com
Phone
(877) 763-9810
901 Cherry Ave., San Bruno, California, 94066, United States
YouTube TV Reviews
Kysen
My subscription was not over and they cut me off early
My subscription does not finish until August 11 but is subscription not active dont understand why Ive always paid my bill. They have the wrong information obviously but I go through Apple and I have the proof.
Angel
Billing ussue
The card Im using is not prepaid trying to contact customer service and cant get through this is not. A good practice
Jeffery
I want a refund
Took money during a free trial made my bank account over draft!!! I am beyond pissed I hate u your customer service it sucks never again will purchase it will be hulu that is I will be with this the 2nd time yall have *** me
Melissa
Unauthorized charge can’t reach anyone
I NEED MY KIDS FOOD MONEY BACK !!! This charge was not authorized by me and its not ok I cant talk to someone to get it back how am I gonna feed my kids !?
Kevin
Cancellation issues
Canceled subscription and then got charged for the following month and you can't get a hold of anyone for a refund
Jennifer
I got a hold or canceled YouTube TV last month. Y’all took the money out this month I’m asking for a refund because I can’t afford it.
I want a refund I canceled it last month in June and yall took the money out this month for it. I can afford it.
Aaron
Billing
Hi, I signed up for you tube tv but turns out I dont watch tv enough for what I was paying for it. When my subscription ran out, I just left it. But then you tube tv went and withdrew the money out of my account anyway. I didnt know I had to cancel it obviously. So when I went to cancel it, I couldnt find out where to do it. I am requesting my subscription to be cancelled and refund for the $77 that was taken out of my account. I disputed it with my chime account but they waited 2 weeks to get back to me and tell me I had to do it myself but I cant find a phone number to call to do so. Im not sure what kind of account details you need but my name is Aaron Burns and my email associated to the account is nophx11@***.com. Thanks
Jean
Resolved: MAJOR BILLING ISSUE WITH YOUTUBE TV
Updated by user Jul 18, 2023
Company fixed the issue and I have been provided with full refund. I sent a tweet to @YouTube and received a rapid response and contact information to access customer support. I actually got to speak to a human.
Original review Jul 18, 2023
I canceled my YouTube TV on OCTOBER 20, 2020 and have subsequently been billed for the service ever since, via my American Express Account. Since I don't show up in your system as an active account user, there is NO WAY for me to cancel an account that was cancelled nearly 3 years ago...AGAIN! PLEASE STOP THIS BILLING and DO THE RIGHT THING AND ISSUE A REFUND FOR THE LAST 33 months that you have BILLED ME FOR that I canceled.
Stace
Bc you owe us money!
You kept on charging our account for a several months after we had canceled! We would appreciate a refund on all the months after we canceled. Very disappointed and disturbing!
Danielle
Need service suspended due to major hospital surgery it's.
No one answers the phone to fulfill my request to have my service suspended for at least a month possibly two months. due to medical surgeries.
Barbara
Billed for service we cancelled
I cancelled my membership effective April 20, 2023. They continued to bill me through my credit card in May, June, and July. 3 months at $79.98 for a total of $239.94. Every time I call I get a busy signal, cannot get through. I can't cancel again because they have me as inactive, but still bill me. Their "customer service" is horrible. I had to close my credit card account to keep them from continually billing me.
Brandon
I've had recurrent charges made with no use of account since November of 2022. I would like to get a refund if possible. I've paid nearly $600 for a service I do not use :,(
I was reviewing my credit card statement and YouTube TV has been charging me monthly since November of 2022.
Nelson
I need refund
I cancel last month and they're charging me this month again the take the money the bank charging me the omount plus overdraft and I deleted the app I no wen I Chek my bank ...I need refund I'm iven using the youtube tv...because I deleted I cancel I don't know is till saying I pause the account
Rogrick
Refunds
I paid for YouTubetv twice and I only got one refund back so far and the transactions were done within an hour of each other I used two diff email addresses at the same time
Dallin
I just found out that I can access YouTube tv from my app but when I go online to cancel it with the same email it brings me to the sign up page for the same base plan that I supposedly have.
Original review May 19, 2023
I tried to cancel on the phone, but they say I dont have an account even though I can access it with my phone. When I go to the website and try to sign in at asks me to sign up for the base plan which is what I am still getting charged for. I tried to dispute it with my credit card company, which worked at first, but then we lost the dispute. Overall, this experience has shown me how little companies like google and YouTube care about helping their customers. I only used YouTube TV for a few minutes and decided to cancel because of the price.