Xsport Fitness Overview
Xsport Fitness has a 1.9-star rating, derived from feedback provided by 259 customers. In the Fitness Centers category, it secures the 15th position out of 234 companies.
Rating
Contact Information
Website
www.xsportfitness.com
Phone
(877) 417-1450
230 W. North Avenue, Chicago, Illinois, 60610, United States
Xsport Fitness Reviews
Anonim
Cancel
I WOULD LIKE TO CANCEL MY PERSONAL TRAINING PACKAGE YOU ALL KEEP HANGING UP WHEN I CALL THE CORPORATE OFFICE Please HELP
Alexis
I canceled my membership last week on line and you company still charged me
I canceled this membership last week on line also you charge me $32 for cancellation and u charge on my back $ 49 I dont understand why when Im not a member anymore
Emel
To cancel my membership
It's terrible, people who work in xport on touchy and mccormick are rude especially girl name Minnie, I'm about to cancel my membership and 7 boys I brought with to join the fitness
Saed
I want to cance
Im really pissed of ur customer services I have left the country November 2022 The brunch promised me that my account will be frozen until I come back BUT you guys keep pulling money from my credit card
Annmarie
Unclean facility
It is a really nice gym, but that facility is unclean at Coop City. They raised the price for monthly membership, but the quality of cleanliness has decreased. There are issues of no soap to wash hands, machines appears not clean, and floor looks unclean. Their competitors are looking really good right,
Kathryn
I’m on disability I didn’t order this
Im being billed for something I dont want and cant use. Im on disability! And elderly. Its very sad I cant reach a person to talk with!
RDenisha
Cancellation and refund
Updated by user Mar 04, 2023
It hasn’t their terrible at helping
Original review Mar 04, 2023
I was charged 3x and no help. The policy is so *** because they charge damn near $100 buck and not even a month pass and they take $40 out again.
Sharon
To Cancel My Training Session
I felt anxiety doing it when I know I can't afford at this time. Please cancel till later date. I will be back for personal trainer at a later date.
David
Lack of Communication
I've been trying to cancel my membership for the last 2 weeks, but I can never get a hold of anyone on the phone.
Christopher
Difficulty in Canceling Membership
The actually require you to cancel membership in person or by mailing a certificate or registered letter. I dont even have a contract with them. Im on month to month.
Hatim
Get my refund
The reason for my issues is because they come out with too many different rules during the days they stop 24 hours and some people can't come in A-day day at night you can't even bring a member and you paid for it I don't understand it no use of me using this company because I can't use my membership
Anonim
Extremely bad Wi-Fi service
Nothing as changed , still extremely BAD Wi-Fi service... Still waiting 4 Wi-Fi company to come out and upgrade
andy
Membership Cancellations
This company finds all possible ways to make sure customers don't have flexibility to cancel the membership at their own convenience. That being said - i. You have to go in person only to the location to cancel the membership ONLY weekdays from 9am to 6pm. This rule doesn't apply for sign-up's. You can purchase membership all days and throughout the day. (Smart, isn't it... ) it's just a greedy way to restrict customers from cancelling membership. I wish this company upgrades its operations by using today's technology and provides its valuable customers easy access for members to cancel memberships by logging into online account. Everything today is operated via online. I am never returning to this fitness centers...
Senaida
No answer ever
I was denied entry to gym due to my choice in gender. The lady that turned me away told me that it was a private gym and I was not allowed to go in to use the facility at all. Then refused to let me cancel and i had just made a membership.
Anonim
Not professional customer service, uncleanliness
It would be nice if person at XPort identify himself/herself and be courteous over the phone.. example : James at XPort how may I help you? Responses are to the point of the question asked instead of being sarcastic response! Often, only one paper towel bank in the womens locker room and often not available. Toilets are not functional for a long time Steam/saunas rooms to be cleaned weekly!
Dave
Spa always broken hydro massage!! In Lyons!!
The spa has been broken for two months in Lyons and Downers Grove!!! But Every Month they take my money and I cannot use the spa ! *** I called customer service many times the never fix anything!! Im pissed !!! Wtf get it together xsport!!