Xfinity Overview
Xfinity has a 1.9-star rating, derived from feedback provided by 10900 customers. In the Telecommunications category, it secures the 2th position out of 1158 companies.
Rating
Contact Information
Website
www.xfinity.com
Phone
(800) 934-6489
One Comcast Center, Philadelphia, Pennsylvania, 19103, United States
Xfinity Reviews
Elizabeth
Need password for internet
This is Elizabeth Fogle I need a password for my TV so I can watch it it's a blank screen it keeps saying enter password I forgot it I don't know it so text it to me please or reset my TV something anything I want to watch TV please I will be very grateful if you turn my TV on
Chixie
Low hanging cable wire from the street
They never called me back. Cable ripped antenna off my camper causing $1500 in damage. Was told i would be contacted in 24 hours. Cable has not been repaired
bsavage
TRASH - They lie and steal money from you
Read your terms and conditions before you sign. I was called about "getting a new deal" because my contract was ending. I was told for the same price I was paying at that time I could get "a free camera" and a "free cable box." I told her I didn't want the cable box because we don't need cable. She insisted, claiming it was free so why wouldn't I take it. Total lie, as soon as my contract began I have been charged $30 more per month. I complained to customer service and they did not care at all. They told me it was my fault for signing and not reading the fine print and that I have the cheapest option for the full bundle. I said, I didn't want the bundle but was told it wouldn't increase my price so I should just take it. The response I got for this? "Oh well yeah, you signed." Like okay I was totally lied to. On top of that crap, good luck speaking to customer service. I want to cancel my service early, but I have questions. Will I be charged early termination? When would the service cut off? I need to make sure it's not too early because we work from home. We want our new internet set up before this is officially cancelled. I tried to find my contract in my account to view, and guess what, it's not there! Interesting isn't it. When I go into my documents portion there is nothing at all. I began chatting with the AI assistant and typed "chat with agent," after getting nowhere. It would say "I know you would like to speak with an agent but first what is this about?" and it gives you options to select or the option to type what you need. I tried typing my questions and it directed me to a webpage that had no info related to my questions. So I started again, typing "I have questions about cancelling and need to chat with agent," and got the same response as before asking me to tell them what it is about. This time I selected, "Account Info" (one of the options it provided), and the chat AI just started back at the beginning by showing me all options under Account Info. I would chat my question, and the process would start over again. Like okay, you still aren't helping at all. I could never get to a point where the AI would transfer me to an agent. I decided to call, and hey good luck finding a customer service number for them! I am on hold now with the number from this page (thank you). But the first number I found on their site was just as trash as their chat AI. The phone AI assistant literally hung up on me. Xfinity sucks. They are power hungry and manipulative, then make it very difficult for you to get ahold of customer service. Go elsewhere for internet!
Kathy
Terrible customer service ….can not get a human.
Twice I tried to call customer service. First time to get instructions to activate my router. Kept getting message there is an outage in your area. We will notify you when it is fixed.After that they hung up ! Finally, I called the business number. Immediate response from a very helpful representative who said she had worked there several years. She indicated that many people complain about the customer service !! Today trying to activate our iPads. Worst instructions ever ! Will have to go to the store to complete. Ready to cancel and return to Verizon. At least they answered my phone calls. Maybe more expensive, but the lack of frustration in reaching then might be worth it.
Unethical
Fraud
Original review Jul 24, 2023
I went through 5-6 Xfinity Modems last year and discovered that all of them advised "unable to connect to the Internet or activate Server because you have a self assigned USB 2 device." I have over a year of 5 full bars of internet service for both the large cap and small cap Xfinity through my home. I've written letters with no response. Every time I call Xfinity Corporate, my calls are disconnected. I literally hear the "click" each time I am about to get through to someone at Tier 3 Security. Something is running through my home and is set to "automatically connect my home with all others in my home." I also show a CD Hotpot running. I was unable to log in or log out of the Xfinity Apps. I had fraudulent charges as well on my last bank account showing Comcast Boston, Comcast Philadelphia and Comcast New Hampshire. Last year, on 5/23/22, I'd gone into an Xfinity store in Cape Cod Mall in Hyannis and was given a sim with the # 508-827-**** and later discovered that Google advises this is a "known scammer number." My FB was hacked. Then my LinkedIn account was hacked. I'd noticed while connected to my Apple Account and Facebook locations of South Yarmouth, Hartford Connecticut and two addresses: 150 Worcester Road in Framingham MA 01702 (which is an Xfinity store location as well as 231 Worcester Road in Framingham MA 01701. Ironically, when I'd gone to map my location for driving directions last summer, it mapped my then location to the 150 Worcester Road in Framingham MA 01702 address while I was in Hyannis? Something has gone on with my home services and no one at Xfinity Corporate, Mobile or Comcast will address or resolve. I live in Brewster which is a "dead spot" in terms of Wifi. Ironically again, is that I have full 5 bars for the XFINITY and xfinity settings while I do not have a modem? All my neighbors in my building have the same connection address. The last Senior Tech Xfinity person who came out to my home said "wow, you have a great signal here" to which I said "no we don't as we are in Brewster." I've since discovered: I am part of a privately managed Remote Mobile Wifi. All of my modems were unable to connect to the Internet or Activate the server. Every single cell phone I've had defaults to "bluetooth and airpod" and the radio transmitter appears to be inhibiting my ability to get a cell phone with a secure connection. I am in Orleans MA at the moment and unable to input addresses where this occurred. The site itself is advising my location is North Attleboro which I also saw as connected to my home wifi all of last year?
Renee
Request for Replacement of Malfunctioning Moto G St
Updated by user Aug 06, 2023
I have asked for a replacement and their solution was to add another line but still having to pay for it and still haven't paid for the other phone it doesn't say me any money it doesn't help it should just be automatically replaced with something that works simple but...
Original review Jul 20, 2023
Holy dissatisfaction with the service provided by Xfinity in relation to my Moto G Stylus 5G smartphone, which has malfunctioned after a month and a half of use. I believe that Xfinity's refusal to replace the phone, despite its clear malfunctioning, is both unreasonable and contrary to consumer protection laws in the United States.. I purchased the Moto G Stylus 5G smartphone from Xfinity with the expectation that it would function properly for its intended purpose as a phone. However, approximately a month and a half after purchase, the device started experiencing significant malfunctions that rendered it inoperable. As a result, the phone cannot perform its basic functions and has effectively become a paperweight. 1. Implied Warranty of Merchantability: Under the Uniform Commercial Code (UCC) adopted by most states, including the state in which I reside, there is an implied warranty of merchantability for all goods sold by merchants. This warranty guarantees that the goods are fit for their ordinary purpose, in this case, as a functioning smartphone. Given that the Moto G Stylus 5G smartphone has malfunctioned within a relatively short period after purchase, Xfinity is potentially in breach of this implied warranty. 2. Magnuson-Moss Warranty Act: The Magnuson-Moss Warranty Act is a federal law that governs consumer product warranties. This Act requires that written warranties on consumer products must be labeled as "full" or "limited." If a warranty is labeled as "full," it implies that the seller must provide remedies such as repair, replacement, or refund to the consumer if the product fails to meet the warranty terms. Xfinity's refusal to replace my malfunctioning phone may be inconsistent with the obligations imposed by the Magnuson-Moss Warranty Act. 3. Unfair and Deceptive Practices: State consumer protection laws often prohibit unfair and deceptive practices by businesses. Xfinity's policy of charging customers for repairs or replacements for faulty devices, especially when the malfunction occurs shortly after the initial two-week window, may be considered an unfair and deceptive practice. It appears to be a way of unfairly shifting the cost of remedying a defective product onto the consumer, which may violate state consumer protection laws. In light of the aforementioned legal analysis, I respectfully request that Xfinity reconsider its refusal to replace my malfunctioning Moto G Stylus 5G smartphone and provide me with a replacement phone that functions properly. I believe this is a reasonable request considering the significant malfunction that occurred within a relatively short period after purchaseknow Know
Shequita
'Rewards Program' is a SHAM
I received an email from XFinity stating that my rewards now included one of the streaming apps, 'Peacock' for a 2-year period, FREE. When I tried to access it, the links were all broken, so I contacted customer service through the 'chat' offered online. Apparently, the links for accessing Peacock were all wrong, (including the first one that the chat rep sent me)! I finally got online with the Pacock site. I was then required to create an account with Peacock using my XFinity identity. Then, (of COURSE!), was presented with a window to submit my credit card information. All this was done while the chat rep was online with me. I questioned the credit card app saying, "This is going to charge my card the $5.99/month for the streaming service! I don't want that; the email says it's FREE!!" He typed back, (THREE TIMES), "No, your card will definitely NOT be charged!" The next morning, I get a message from my bank that a charge appeared from Peacock for exactly $5.99! So, they LIED to me! It's not a lot of money, but by now, I have about 45 minutes invested in this. So, TODAY, I tried to contact XFinity and spent almost 40 minutes in 'Automated-Assistant Land' trying to get a human on the phone to talk to me. "Oh, there's a 'ticket' for the 'XFinity Rewards' team in your account log. They will call you to resolve it. " No, they WON'T!!! They will leave a voicemail saying, "sorry you missed our call..." BULLSH_T!!! My voicemail has five voicemails in it but my phone NEVER REGISTERED THE INCOMING CALL! Why? Because the number they call from is in the SCAM listing database, so my phone won't answer it! Comcast/XFinity has been a customer service train wreck from DAY ONE!!! The only reason I use them is because they are the ONLY providers of cable TV and our HOA has a contract with them, (which gives us a discount). [Cable vs. Satellite - Satellite from AT&T SUCKS! That's why I use Comcast for TV.] Virtually 100% of any requests that I have parsed with XFinity have been abysmal FAILURES! They could not move my service, they tried to charge me for an outside wire coupling defect that I have ZERO ACCESS TO, and they tried to fake an inside connection fault, (again, charging me $180.00 for a home location 'repair'). If I have EVER successfully resolved anything with this company, it has taken MONTHS to do so! To top it off, they have VERY FREQUENT OUTAGES on the cable/voice/data network. I have AT&T Internet services at my home as well. AT&T UPTIME status is 99.992% while Comcast is 96%, [last month it was down to 89%]. (I am technical, so I have systems and tools that monitor and analyze these metrics.)
Tetsuo
I have been paying for internet service for years at one level of service and it turns out they have been only providing a level of service far below what I have been paying for. Then you can't figur
Xfinity has been charging me for one internet service plan and only providing me a service plan much slower service plan than, I was signed up for a Platinum plan. I pay my bill every month, to come to find out that the plan they were providing me is the internet pro plan. Though when you go to the Xfinity web page to see the upload and download speed for each plan they will not disclose that information. Internet providers are very shady, but Xfinity is the lowest of the low. They have been over charging for one service plan and providing me with half the service that I am paying for then it turns out the cables providing the service are not even capable of providing the the cheaper plan that i was not even signed up for. Xfinity is a very shady company to deal with. They always want to jack up you rates for no better service. Then when you call to try and get it straightened out, they send you through an automated system that doesn't even come close to solving your problem. Then when you finally get to speak to a real human, they have now clue as how to help you and they just say everything with the plan you paying is being provided, but want to charge you more for a plan you don't need and charge you an absurd rate for a service they can't even provide. Xfinity should be considered a criminal organization the way they over charge their customers and the services they provide being sub par. If I did anything remotely close to what Xfinity does, I would be fired on the spot. When another reputable internet provider provides a better service for half the cost of what Overpriced Xfinity charges. Thing long and hard before choosing Xfinity as your internet provider.
Irv
Xfinity Will Not Offer Promotion After Contract Ends
Original review Jul 15, 2023
My 2-year contract ended in early June and I tried since March to get a reduction from the $30 monthly increase when my contract ended. I visited their store hoping that a human would help me and requested a rate reduction. They only offered me a reduction if I agreed to lower my service plan. They also suggested I apply (I am ineligible) for the federal cable assistance program in the amount of $30. After unsuccessfully receiving no reduction in my bill for 4 months, I signed up with another provider.
Monica
My reimbursement
For the last past 6 months Xfinity has been charging me for accounts for different subscriptions for Disney including with Hulu I called Disney today customer service those accounts or deactivated we're never activated they never received any payments all day today I've been trying to get a hold of Xfinity and they just gave me the rental instead they took all the money in the last past six months and then played it for the bill which I shouldn't have been charged $168 but when I looked at all my bills payments and I added up all the overchargements it came out to $289 and they only gave me a credit of $168 and they applied the credit towards $160 Bill mind you my bill was only $30 prior to all this what makes me more upset is that I spoke with the representative from Disney customer service and they specifically told me that my accounts were never activated they're disabled they never received any payments and hey give me friendly advice and for me to cut all my services with Xfinity I tried to work with Xfinity but they have been giving me the runaround and doing what they want to do and they're supposed to be providing excellent customer service I have all the documentations it's in my bills to prove what I'm saying is right and when I asked the agent from Xfinity to contact Disney so then they could communicate the information she said oh no we do not communicate whatsoever with Disney or any other I can't think of the word but anyways she said that on communicate at all so I don't understand why Xfinity is Contracting with the third party with all these other apps and subscriptions they don't want to communicate with them but yet they've been billing me for the last past 6 months and just keeping my money and not sending it to Disney and I keep calling and I'm still trying to call at this moment because I want my reimbursement and I never ever I'm not the type of person I don't look at my bills I get I get paperless song on my phone I just pay my bills but since January my bill has been rocking High $140 160 *** *80 when in the beginning my bill was only it was under $40 $30 was my bill I'm getting overly charged for all these services that I am not requesting that are not activated or an account that's currently active and the third party Disney has not received any payments so I don't want to reimbursement in my account I want to reimbursement and my debit card because that money came out of my pocket it's not like I owe that money that they can to give to to put credit towards my bill because if they would never made that mistake or they would communicate with Disney and know what accounts are activated or deactivated then I wouldn't have been overly charged! Screwing me over and making it seem like they're doing all this to help me out and make me feel better or we're going to give you a credit for this number oh you're going to see it on your next bill well I just pulled out all my bills and compare them and yeah they said that it's going to reflect on the next bill will sure reflected but not in his credit every *** it as I ended up paying it
Joe
Resolved: Refund Payment
Updated by user May 30, 2023
Company fixed the issue and I have been provided with full refund. Called the executive department directly and was able to get my refund processed and promised to my debit card.
Original review May 30, 2023
Xfinity has ruined my ability to trust or gain my reassurance in their customer service and professionalism. After accidentally over paying $380 I was lead on for over a week in regards to the fact that I would receive a payment to my debit card since I close my checking account simply to move to another bank after paying XFINITY did not wanna work with me and is sending me back a check Im not even reprimanding or doing anything about the representatives totaling three of them that lead me on and gave me a bunch of *** in regards to the fact that my refund was processing to my card. This company put me in a corner for no reason and I am a new client of theres less than two months old.
Yong
Resolved: Deceptive business practices and worse customer service ever
Updated by user Jun 22, 2023
Company resolved the issue.
Original review May 23, 2023
I called customer service at least 40 times. I have also been chatting with Xfinity Mobile customer service is never helpful. Each time I call, I get conflicting stories. 1). I was told I would get a free phone if I signed up for unlimited cell phone service with Xfinity Mobile. The other person said no. I decided to cancel my order and services on May 8, 2023, since they were telling me two different stories. I told them not to send me a new phone and to cancel my order the same day. They decided to send me two of the same phones. They charged me $66.99 and $42.00 in my bank account, and they were preparing to charge me around $25.00 for each phone. 2). When I called customer service to get the two labels to return two phones, he disconnected my cell phone service on my iPhone and transferred my number to the new phone that I asked to cancel. This was on May 11, 2023. That night I chatted with Xfinity Mobile Service, trying to cancel the service on the phone I was returning and get labels to return the phone. I got disconnected twice. The last person trying to sell me a new service. I did not get the labels or cancel my service. The next day, I called Xfinity Mobile one more time to cancel my service with Xfinity. I no longer wanted mobile service with Xfinity, ever! I have FexEx receipts that say two cell phones have been delivered to Xfinity Mobile. I also got an email confirmation from Xfinity Mobile saying that they received the cell phones in new condition. I never open the boxes that the phone came in. Now I got an email on May 22, 2023, from Xfinity saying that I did not return the phones. I won't be getting the refund.
Anonim
Promises made not keep
My name is Katherine Olivo. Ive spent several hours between being in the store, speaking to people online another word instant messaging also speaking over the phone. I put hours into it to getting help. My iPh. I had an iPhone 13 the first person I spoke to said dont worry just let me know what store you going to go to will take care of this Sounds great so I go there theres no problems exact the amount I owed for the you have to pay some kind of deposit when they were placing your phone on so it was like 70 something dollars I had paid half and he was nice blue not as the first time visit was great and gave me a phone Tuesday the next day I said Ill be back in to pay the rest which I was and Im less than 24 hours later I was had to return the phone and pick up the phone I was promised by two people at this point so the phone that was given to me to use is not one that I picked out to use. They told me was temporary and it was even listed as a temporary phone when I went the second time to pick up the phone not only to tell me that I needed to pay him another $70 and he will give me the phone Then he told me sorry but you bought that phone and this phone I dont know its an iPhone, third generation or something its a lot different to use than the one I was used to, and took forever to pay off, this was reported to the police in Weymouth, Massachusetts . I had a flying on a very easy road and cars coming from every which way I wasnt worried about which way my phone went at that time but when I went to look for it because after I got a grip, I was in a lot of pain because I have did sprained my ankle on my wrist , but that is irrelevant to the story honestly. I just kept ringing I had someone calling it just kept ringing couldnt find it for some reason it wasnt showing up on the Apple binder but when older older Apple phones I had did pop up I dont know if they said I didnt have some kind of button to show where my phone was on but that wasnt gonna be a problem I was going to get the same phone And no big deal OK so now I go back to store. I told you that guy not only was he so rude he actually I mean the way he treated me he treated me like that in front of a bunch of people I couldnt come up with my iPad and Apple ID fast enough. Well if you dont have that after like maybe five seconds, hes like I cant help you sorry it was like he was trying to find a rich way where I would owe more money that I had to pay for this nobody had ever mentioned any of that to me when I had spoken to Customer service , OK I told him listen the reason why I need the bone and theres a serious situation. Im in the middle of waiting to hear from lawyers due to a trial that I have to be at and its a situation. I dont wish on anybody but I have to face the man who brutally murdered my 21 year old daughter so its very important that I can keep the same number and I just bought the same phone that I paid for insurance and everything and they just told me no problem and then they said they had it on order and they would have it sent next day air And not everything changed and I was on and I couldnt for whatever reason and then OK yeah I will order one but then youre gonna have to pay a little bit a month but will make sure that you dont have it will take care of it this month so that way Ill do everything youve been through the money you paid And they never paid you back and youre using a phone you didnt even pick out were gonna make sure that we take care of your bill and will set up a phone to set out to you now this order has been pending and when I look at my phone its for the same phone they already gave me at five for the 13 that I went through and went and spent time going, you know through the phone with some guy one of your representatives . I had spoken to so many representatives and less protestant way. I believe it was Saturday, Friday or Saturday where I lost the ability to use my phone entirely because they were trying to port the number over and they locked my Sim card. I live alone Im disabled I mean I am not super old but the loss of my daughter I have PTSD and lets just put it this way. I took everything I had because I was treated so horribly in that store , the customer service they were a lot nicer over the phone except I was hung up. I was hung up on twice by two different people and I did say to them listen Im frustrated but I know youre trying to do your job I was never me not even to the person in the store I try to remain respectful towards everybody in route and I reminded them they really should go by their word, because I am not only been told Im only one person and I pay the money I know for the phone I didnt even choose like I dont understand what what happened here I want to buy spent hours hours on the phone and in that store I dont buy couldnt even go on App Store again I was chilling modified, and I was trying to just maintain and his humility I had left. if you want to know how I felt I was here like by couple of different wraps one was from the store and one was a customer service helpline almost as if I was stealing like I was trying to do something illegal and I didnt appreciate that until they realize that I wasnt there. You know one of them did change him was a little bit nicer, but I had never been treated like that Now Ive been so happy I have your Internet service. Im getting ready to move into a different apartment soon and I wanted to add cable and Im new to Massachusetts so this service is new to me but I heard so many good things about it and Ive had nothing not nothing since I changed my phone nothing but problems and all Im saying as you cannot say one thing to somebody and then tell them theres an order in and theyre going to send it overnight to sorry thats the other phone you have is what you end up with , I hope somebody here that reads this message can help me in this matter because I spent so much time I have less than three weeks to move and I spent days trying to figure out this phone situation and lost a lot of time packing and due to the stress like I lost sleep and that is affecting my performance on my schedule and what I need to get done This whole thing has been utterly disturbing to say the least. Please let me know there was some custom representatives that really did try to do the best they could but they need that I didnt have the ability to help but they tried their best and I appreciate them for that but as far as being told things that never happened and then I pay money for it and end up with a phone, that is nothing to what Im used to and I paid so much for I mean, you cant say yes and then no thats a horrible practice so I hope somebody that does read this can help me in this matter. Thank you very much. Also, I want to make no I dont know whats going on in the system at one point they had me as having one phone two phones and they were sending me a third phone. I have a one line and its supposed to be for an iPhone 13 but I dont have any marks its got stolen and Id like the company to standby that word I mean they had sent me to the store to go get the phone and I look like an idiot, but I wasnt that woman spot. I just want to say that she really was trying to help. Katherine Olivia Lets put it this way. As of right now Im paying for a phone I did not choose. Can I put money down on a different one and they gave me a phone as I was only gonna have a 24 hours I was supposed to go pick it up at the store theyre going to send one overnight so now I still have this phone they tell me I cant have the other phone and I never even picked out this phone. I lost my phone. They told me get a replacement when they said after three people said yes then I said OK well Ill trade in something for a new one and Ill just pay them off because I was released that phone and they were supposed to send that one out. I still havent gotten it so now I have to make like at least the 10th phone call Im not exaggerating Ive spoken to several people been to the store twice and spent about four or five hours in the store just at South and thats not including Im not including talk time on the phone or chat on the Internet I had Customer service buy chat twice. Yet they keep telling me OK Im gonna send this phone to you and they have me charged. They had the phone they going to send the same phone that I never picked. They have me down for three lines when I only have one they were supposed to correct that and they still havent even done that.
Randy
Constant internet outages, crap customer service, lies
Comcast/Xfinity, This may be the worst company in the country, from the customer service to the store employee's to the actual service they are supposed to provide. They have a monopoly on the market in my area and something has to be done about it. I work from home like many others do, we depend on a reliable internet, doom on you if you are stuck with Xfinity/Comcast. My internet has been down every morning this week from around 8am to noon or so. No warning, no nothing just in the middle of working and bam cut-off. Try to contact customer support and guess what? You cannot talk or chat with anyone until service is restored which leads me to believe they knew it was going down, took it down and disabled customer service so you could not complain or ask any questions about the service. In other words they are saying, we know our service sucks soo bad that we have implimented a plan for the constant outages. I will attach a screenshot of the message. I click on the request a credit for outage button, put in the dates of the outages and guess what? You're not eligible for a credit. what?!?! What qualifies you as eligible? I guess the button looks good like they actually care that ther people working from home are losing money while they rake in billions. Billions you say? Yes in 2021/22 Comcast was worth 155.57 billion. But screw the little guy, we'll throw a fake button up and act like we care. We live in southern Florida and went through hurricane Ian (one of the worst cat 4's) we lost power and internet (obviously right?) for weeks. Comcast was putting out all these ads saying how they are here to help their customers, comcast cares blah blah blah. I happen to have my internet and cell phone service all bundled through comcast/xfinity. I'm thinking hey I can just hotspot my phone and connect to it so I can keep working. So I do and soon after I start to run out of data, I think to myself hey, comcast/xfinity is here to help their customers I bet they'll give me extra data to get me through this until we get service restored. Well think again, I asked 3 different times and they said sorry, we don't do that but hey we will help you and give you a credit on your bill. Ok cool, they're gonna give me a free month or something off my 200+$ bill. Nope, 10$... 10$!! what am I supposed to do with 10$? lol. I ended up having to drive to Miami and rent a hotel room so I could use their wifi and work from my hotel room. they care they helped hurricane Ian victims, HA! PR bull$%^& is all that was. I have a friend who is a linemen/cable guy that works for a company that works for comcast, during the hurricane there were an abundance of lines that needed restored as you can imagine. I see on the news there are all these linemen crews from out of state here to help. Then why is it taking months to get our service back up everywhere? Well my friend tells me it's only their company and 1 or 2 others working for comcast because they refused to pay the other companies/linemen/cable people a legitimate price... A 155 Billion dollar company who is here for hurricane victims and dedicated to getting service back up refuses to pay the guys here from out of state. The store near my house is in complete disarray, you walk in and always see an angry customer shouting at an employee. So I go in to get a new phone cause my 5year old phone wore out. I pick it out and they take it over to the cell phone guy to put a sim card in it. You know that little hole you have to stick a wire in to get the sim card to pop out? Well guess what else looks just like that hole? The microphone! You guessed it, the guys starts sticking the wire into the mic hole, I tell him, hey wrong hole! (wonder if this is a common problem for him). Well they tell me the mic is fine, won't exchange it for a new one and just say if it doesn't work bring it back... Another time my bill goes up out of the blue, I ask why, they tell me because that was a new customer promo and it expired (so essentially you get punished for being a loyal customer, but hey who else are you gonna use?). I am told by an employee, yeah it's BS but you can cancel your account bring all your equipment down here and then restart your service to get the promo price back. How does this logic in a company stay in business? Simple, they have a monopoly on the market. I could go on and on but you get the point, we need a better choice, this is in my opinion an evil corparation who holds money above all else and could care less about their customers.
Marty
NEVER EVER NEVER NEVER ALLOW XFINITY IN YOUR WORLD
Updated by user Jan 07, 2020
I have absolutely any at all belief any thing will ever come of this that will not cause me further abuses and harm. I’m truly convinced that it’s dangerous and not at all wise to ever have any form of any product that has any at all relation to Xfinity. I am one that...
Original review Jan 07, 2020
More than 40 hours calling, chat box explaining, telling my issue over and over and over. The issue in the beginning of my nightmare was and continues to be so simple, yet I have actually needed to take nitro as a direct result caused by this. The punishment this dishes out to me has actually created immense stress and constant worrying raising my blood pressure resulting in chest pains. Can you actually believe that a simple request, has now led to symptoms and the possibility of a more severe cardiac event if it continues? Well believe it or not, because for me this is the honest truth. I swear to you this is the tiny non challenging request that now has multiplied into a series of inquiries hoping to correct a simple non challenging billing error, now affecting the health of a customer and creating homelessness and risks to health and safety. Soon if I cant get the tiny issue corrected its definite I will lose the ability to place much needed phone calls. No calls to medical services or anyone at all is imminent if its not corrected. This horror film xfinity cast me in has even kept from being able to get medicines for cardiac issues. Xfinity has also through a serious of improper and unfair decisions, some decisions are allegedly of many recorded statement I made and gave approval to take money for. Really, backed by undeniable claims I gave approval says the rep of a criminal enterprise. I listened over and over to my recordings. Appears as they transfer you to more and more operators that allows a bit of miscommunication to become a tool they now use to dishonestly steal your money and get away with it. Ive listened to agents arrogant attempt trying to convince me I said one thing and agreed to what they claim. They dont care if I accept what they claim these recorded calls have me saying. I have always said to them on all of these phone calls Ive Made to them, the one request and the desire to resolve the issue that isnt correct in the billing. Ive been accused of this or I supposedly said that is the tone of every call and Im spoken to and made to feel inferior and stupid and like Ive been a liar and cheat. Xfinity has now taken from me the ability to pay my rent and my electricity bill. 100% the fault of Xfinity nothing or no one else is to blame XFINITY IS SOLELY RESPONSIBLE for a harmful fraud causing harm to me 100% All xfinity and the money isnt theirs. After being assured days ago in the last call Ive made to the corrupt organization, my account was said to be corrected. I know now that claim was a complete lie which now has led to a fraud and the theft of money from my bank account. A billing error or fraudulent business practices you might ask. When customer service more than three times, as other previous calls the same claims were too the claim by the employee for xfinity. Several employees from several calls assured a frantic person with a chronic illness that only $9 and change is the AUTO DEBITED amount that will be taken from his account, he expected to have only that amount missing. Instead that frantic, sick trusting customer has been stolen from as $152 and change is not available for his rent and electricity and dont leave out the unavailable copays needed to get heart medication at the pharmacy. I am just a nobody but from the laws I have been reading and researching, and from the opinion of a very seasoned Law Professor at a Prestigious university. I believe this can be argued as CRIME and can be proven in the courts within the United States. Its not difficult to consider it a fraud given the actions and the systematic false statements which become part of the immense evidence one could provide courts to prove a criminal intent exists in the corrupt mechanism increase billing and victimize consumers. The lies and threats are a definite factor you will experience while transferring you to other people and managers etc, leave you unable to get anything at all done. One says lets try this in the computer then your transferred and the next days oh Ill try this or this is what is wrong. Over and over and over..,. IMMORAL AND CRIMINAL BUSINESS PRACTICES I accuse that xfinity trains into employees. Its a stretch that anyone even cares about m or any ripped off consumer but I have found many others that claim my story is all too familiar. But wait theres more, because I have a chronic heart condition due to several cardiac diagnoses and My normal capacity to move or walk and breathe along with other normal functions is heavily limited because My damaged heart muscle is unable pump blood out into my body at the volume most others take for granted and knowing that this limits the oxygen level in my body causing constant extreme fatigue among many other symptoms and system failures and challenges I face every moment..... that was a mouthful. Now tell me cause I need to know. How much more fight and how many calls and lies and transfers to another voice on the phone do I need Xfinity to get the honest, true, deserved problem resolved? Now its problems xfinity its PLURAL. xfinity has caused and is causing and will continue to cause more horror in my life. You may just ask how Xfinity and my illness have anything to do with one another. This is how Xfinity has, and continues to, harmfully affect my health, my finances and my life. Each hit I take I suffer the fallout and the trail of devastation that keeps coming. I cant get my medications as a DIRECT RESULT created by the life altering decisions and the punishing roller coaster of game playing, manipulating and degrading never ending battles, which I unwittingly became a victim to the moment Xfinity took control and decided to grossly defraud me causing harm in many ways. Im overly burdened and Im forced to deal with life altering changes from the fallout that a minuscule change in a bill and address has. All this because I moved and I simply wanted to keep my service and payment the same. One of the biggest blasts from the Xfinity assaults is that Now im unable to get medications and soon I wont even be able to make phone calls to medical services or anyone for that matter at all. Ill break it down because its beyond complicated what I needed. I was an Xfinity victim or customer in November 2019 and I was moving to an address different from the address I was currently living at. This address I was living at then had Xfinity service. Yes I sort of defined what it means to move ... complicated isnt it. So I of course moved from address A to address B. Are you all Following me so far, I hope your keeping up. But Now, oh no how dare I want this. I wanted to transfer my exact service to the new address keeping the bill the same and I even had the equipment because I took it like one of the Xfinity phone mobsters told me to. Its very complex I know so pay attention because it gets very complicated from here on. For my income and health issues etc. their is a wonderful service called Internet Essentials. This is a service offered by xfinity which is a group of people that are easily gonna fAll prey to the phone operating mobsters and predators employed by the corrupt crime organization xfinity. Internet Essentials is if it was truly available as they claim a wonderful option and Im blessed that I can afford the $9 and change to have a service which has such a huge impact in my life and its an immense asset thats extremely of high value to me. Shopping for food, transportation to doctors, pharmacy calls, banking, online Dr Visits, health tracking, live health alerts, television, Achieving my Masters degree, monitoring costs of merchandise, rewards and the reward apps, coupon savings, investing, crypto mining, trading and so much more. These are just a few of the many things i do that I wouldnt be able to do without an Internet connection. Heres the tricky part so pay attention please. 9$ and change from address A for Internet Essentials, now needs to be $9 and change for Internet Essentials at address B. I understand that was very complicated to understand. Thats the request and you now know its devastation on my life. Ill try again to help you understand. This here needs to go there. Ill try once again to explain it ... that there needs to go to right there. Do you need me to break it down even more or should I get a MIT Grad or some top notch Physicist to help me explain it? Its inconceivable and its true that this is 100% the only thing that I needed to have done and its in fathomable the events after the request. Youd think I was requesting the Earth be moved to a different galaxy. I swear its exactly that and nothing more what I needed and requested. The events between late November and up until now, should be a true example of what I mistakenly allowed a service provider to do to me and what you should never allow to be done to you. It should also be an example to providers as to the true overall destruction and punishment a person should never be forced to endure if they chose a service and request a change. My bank account is now charged Over 150 more than was agreed to which I was told in a conversation xfinity and I had a few nights ago which I recorded. Yes I have recorded most every call and I best TODAY get the respect Im entitled to XFINITY. Lies, manipulation of my account information and even information once available on websites ... now unavailable. Ive taken screenshots and Ive kept records and I claim FRAUD you committed not just one CRIME and I prey for an INVESTIGATION ! Fraud fraud fraud lies lies lies. Oh did I forget to explain that their are These other odd charges as well that popped up completely separate of the original issue. And Now, a charge back is becoming difficult too as xfinity continues to destroy me and my world by Keeping the lies going with my bank Chase. I have a fixed income and my rent is now late because xfinity took my money, not their money, from my account. Oh lets not forget theirs more fallout in the form of late fees to landlord and power company. $9.89 is my internet essentials monthly bill or it used to be anyways. My bank account was hit with $152 and some completely out of left field amount of $4.86 not once but twice. Keep in mind Ive spent easily over 40 hours in the 5 weeks steadily trying to resolve the issue before my bank account became the next victim. I promise I continuously try and I use mobile chat options, emails and an excessive amount of failed attempts by phone. Over and over for absolutely no hint of any resolve is what I get. I have been explaining my needs and hoping Ill be getting the account corrected for so long. The last month and a half of my life, while as a chronic illness overwhelms my world, the last and final 2+ hours on the phone with Xfinity I believed was at hand. Of course I suffered several operators and 5 transfers and never mind waiting endlessly between it all and explaining it again and again. ITS A MIRACLE PRAISE IT ALL the agent assured me its finally the corrected result and Im gonna be billed the way I should be billed. I must ignore my embarrassment and admit this to you all. This was so overwhelming in a way I cant explain that when the person on Xfinitys payroll said several times it was now fixed... I actually teared up and started shaking as the possibility of relief seemed here and present. Just knowing that the stress was over and I wouldnt have to continue the battle anymore quickly got to my emotions. STUPID EASILY MANIPULATED MARTY.... THEY ARE CROOKED LIARS because The following day for lunch my bank account was hit hard... $152 and for the dessert I was served not one but two $4.86 and 4.86 charges. I need to have it fixed and I honestly am unable to physically fight anymore and clearly I am incompetent to speak or be understood it seems. I just dont know what to do honestly and its immoral whats happened to me. I dont have it in me to call customer service or mobile chat anymore. I cant pay my rent, my power bill is also a NOPE. Ill owe late fees for both and I have 3 cardiac prescriptions I am unable to pick up because I have no money now for copays. I guess Xfinity exists so the stockholders can enjoy a hot shower and other luxuries. I should wonder if my losses even matter because it now seems Im supposed to enjoy and accept this pit of *** life xfinity so lovingly created for me to enjoy and rot in. I realize that to be short Over $140 to many, doesnt cause much impact in their lives. For me though, rent, electricity and medications are not a possibility. What now... should I go back to explaining and pleading and stressing and worrying and calling and shaking and wondering if this time will be the ONE attempt to correct the issue and this is where it all stops and is corrected. I have called and mobile chatted and sent emails too. I have now today started researching top administrative figureheads at Xfinity, also advertising alliances, stock holders, network brass and any possible form which can in any way assist me in a favourable outcome. Maybe Ill be lucky and one of these leaders or benefactors or whomever will be qualified and positioned to dispatch with exact precision the appropriate direction and demand that is needed to truly fix the injustices. Is transferring service to a new address while continuing the same monthly payment and service too impossible a request? May I ask if by me Requesting such a monumental and laboriously daunting task, does it immediately place me in the sights to be tortured or do I wait a few days for another surprise of explosions you tear my world apart with? Am I silly that I I think the nerve I had to ask for that actually identified me to become the new target, the next who will be victimised and destroyed? Silly I know Im silly for thinking a simple request was possible. Silly am I, its clear by the calls I have recorded, and the history of whats happened Ive been victimised by predatory business practices. It all more than easily suggests that I am now by some parameters a easy candidate to take advantage and to defraud. My request is I believe equal to what many others request. How is it possible that So much deceit can exist and be so evident while Xfinitys systematic and well rehearsed series of choreographed events, were used to accomplish a goal which is to increase the amount xfinity will now charge my bank account. How can this be and how can they get away with it. I just know they do it and no one stops it and no one seems to be any help or even cares. No matter the excuses given or any accusation made towards me. No matter if Xfinity claims I wanted this or that I agreed to that. I without fail, from the start of each and every communication of any kind at all, said to the Xfinity monster or rep or whoever, that I simply need the same service at a new address. I now hear them say that I supposedly asked for this new service or that streaming whatever. Seems to me after becoming beat down and overwhelmed by it all... I have become unable to even understand the operators excuses or accusations because clearly they havent understood me. I bet anyone else would probably agree to most anything when your not even comprehending what the *** their talking about as you placed on hold o face another Xfinity mobster. I guess you won Xfinity Im defeated I suppose. You systematically conspired with departments and other employees over time to get more money and to chain me to a list of services I cant afford and didnt want or need or accept. Despite your opinions your 100% wrong and I believe you have stolen my money and caused me harm In many ways. All awhile as this xfinity issue steals my time, mind, body, spirit, strength and my money... I have been hospitalized twice, met over 20 medical appointments, tried to accomplish daily life tasks, tried my best to accomplish any other responsibilities, continued fitness goals, tried to remove daily stresses and damaged it causes. Among the many more things I do every day I dont think Xfinity should get a moment more. I only allowed this to go on take priority because I feared not having the money to pay my bills. Well I didnt anyways they stole it anyways and I wasted every moment that I gave effort to stop this from happening to me. My money budget is extremely tight. Any attempt made I know now was It was harmful to my health and damaging to my life and no more than an exercise in futility. I really gave immense effort and I have failed at being given the respect and dignity others receive from xfinity. Even calling from my doctors office twice and once from my hospital bed, was just more time I wasted. I gave xfinity so much time that I know they didnt deserve... I failed anyways. Rent late, power will cease to find the wires to my address soon enough as well. *** who needs medication for chronic heart condition anyways? Im not blaming xfinity for my failing health. However do hear this though, Without any doubt, my chronic cardiac issues have taken many punches due to xfinity and my time pleading and hoping for resolve is unhealthy and harmful and has negatively affected my health. I conclude that the sick or the fixed income consumer, the trusting naive people that have faith and believe others are more than not, at risk of many negative and harmful consequences you will experience if xfinity products are able to infect your world and compromise your well being. Anyone on a fixed income or anyone sick or suffering any chronic condition need be extremely cautious Im telling you so listen. Know whats even more sad, Xfinity brought nuclear warheads and blasted my world... all this for a connection speed that doesnt even come anywhere close to what was falsely promised. A less than sub standard at best product is the unfortunate thing I fought for. Is it worth it people... please sit from my chair for a moment and answer that question. I am honestly so tired of feeling repeatedly misled, manipulated, victimised, bullied, stressed, worried, defrauded, mocked, blamed etc while I still need the service too. Can someone please take the wheel for awhile because Im simply incapable of jumping in the ring with xfinity anymore. Their punches exact a massive Impact on my health, my strength, my integrity, my spirit and my finances and the fallout keeps chopping me up. When my chest is carved open; and the group of medical professionals stand over my unconscious body. What should be running through my mind? As these people stare anxiously awaiting the decision made by the lead surgeon. Whether the surgeon chooses a replacement heart or even an internal defibrillator. Or if even, by some miracle, these operating room professionals suddenly cheer as the surgeons remove their gloves feeling blessed theyve witnessed some unforeseen miracle and My heart has mysteriously become great again. Or maybe, just maybe as the surgeon washes my blood from his hands while practicing the words of death no family wants to hear... No matter the final story written on that day. I can promise you this with all the certainty in the Universe. I will not at all give xfinity one moment of that place by even slowing Xfinity to become even a reflection of a thought. Xfinity has taken more than I can explain. Xfinity youve stolen way too much of my space and my time and my life. I think I have lost enough dont you? More than 40 hours calling, chat box explaining, telling my issue over and over and over with dozens and dozens of customer service persons. Truly, at this point I dont believe any other option is available for my income range to afford internet communication or to attempt any more to resolve this. The issue is so simple and yet i have actually needed to take my nitro having experienced chest pains in due result from the stress that I have been dealing with in regards to Xfinity and its predatory practices. I dont believe that any positivity or any optimistic possibility exists anywhere Xfinity has any form of its existence. I swear on my grave Im being honest I just moved and wanted to transfer my exact service to a new address. Why has my bank account been charged $152 plus mysterious charges as well? Unfortunately with no surprise at all Xfinity is continuing to behave in the same stubborn, arrogant and cruel punishing way it has always by trying to stop the charge back my bank requested. From the moment I attempted to move service and actually even before that, I have been victimized and I admit now I was a stupid unwitting animal being led to slaughter. The new battle is a charge back through my bank CHASE, like I said Xfinity never gives in not even for a futile fight like this. I more than Fairly deserve my money and xfinity is in the wrong not me. I also desperately need to pay rent and pick up medications. Thats not even addressing the need to have the luxury of electricity. I have an external defibrillator that i Wear which has electrodes ready to shock my chest when my heart stops again. I need power to come through the receptacle in the wall when I charge the batteries that power the system and power the life saving system which delivers jolts of electricity and restarts a stopped heart. No power in the wall equals no power in the ZOLL LIFEVEST. Xfinity can I charge MY ZOLL LIFE VEST at your house Or will you pay my power bill? Id have my electricity bill, my rent and my much needed cardiac medications right now If I had NEVER been so ignorant by choosing xfinity and allowing this virus Xfinity to wreak its unimaginable destruction and hellfire wrath of fury into my life. I have a fixed income and my rent is now late as you know. Now I have a partial rent payment which isnt accepted by my landlord and a soon to be power disconnection and a pharmacy messaging me to pick up my prescriptions. And heres another punch too. Of course their will be late fees and Im just guessing that xfinity wont pay them or even think it is any result of their horrifying existence or their concern either. LOOK AND TRY TO EXPLAIN TO ANYONE WHY $9.89 a month has escalated to a complete financial and emotional event affecting the health and well being of a human being simply because a request to move the service called INTERNET ESSENTIALS was made. I rely on this service to have telephone access because I cant afford a mobile plan. I must have a way to call insurance carriers, Medicare, pharmacies, transportation, hospital staff, medical offices, drug manufactures etc. These time consuming calls Is how I spend much of my tine everyday. Now do you see that this has not only consumed my unimaginable time on the phone, but its also threatening to take my only phone option away after I use the 350 minutesSAFELINK affords me. I have only 350 minutes monthly and then I use HANGOUTS after that which requires an internet connection. Xfinity has been the undeserving recipient of far more than 2000 minutes of my time and I am very angry and I want justice. Ironically this horrifying plague Ive faced called xfinity, the never ending battle bully they are, has left me relying on my xfinity services to even call xfinity for any issues or problems or any services at all. A few calls to Medicare or Social Security and bye bye to the 350 SAFELINK minutes. Do you now Understand just how much xfinity affects even the most basic needs I have. Is that money you STOLE from me Xfinity really that important? My bank account was hit with $152 and 4.86 twice and dont forget that Ive spent over 40 hours in a 5 week period trying to prevent this. By using mobile chat options, emails and phone calls exhausted always Ive been explaining my needs and hoping to id be getting the account corrected. Repeatedly over and over and over its for nothing at all. The last month and a half of my life, while as a chronic illness overwhelms my world, I believed that the final 2+ hours on the phone a few nights ago would actually fix it all and this would be the last time Id have to face this overwhelming issue. On That last call I had several operators who heard my long long story, I told the same story to another whoever then as always i was transferred and placed on shut-up-and-wait-for-more-abuse over 5 times. I kept at it and I believed that FINALLY OH MY LORD THANK YOU FINALLY my billing error was said to be corrected and a now a past issue. This was a few nights ago as I explained and I honestly trusted the final person. A woman xfinity pays talking to me actually helped me and I felt revived again. I believed my rent money and the money for my power and the money for copays were safe. This trust in the Xfinity payed whoever spoke words I believed. Its what opted me from going to the nearest ATM and pulling all my money out. Just in case Xfinity lied I was gonna do that but stupid dumb beat down no brains Marty, believed and trusted and Marty had faith. The following day my bank account was hit ... $152 and $4.86 and 4.86. I need to have it fixed and I honestly am unable to physically do emotionally fight or try anymore. I just dont know what to do. I dont have it in me to call customer service or mobile chat anymore because the punches take me out. I cant pay my rent, Ill owe late fees and I have 3 cardiac prescriptions I am unable to pick up because I have no money now for copays. To be short Over $150 in a bank account to many others might not even cause much or any impact at all. For me though, rent, medication and electricity are now losers on the chopping block. What now, go back to explaining and pleading and stressing and worrying and calling and shaking and always wondering, if this time will be the one that Makes it all stop and its now corrected and my bills are gonna be paid? I have called and mobile chatted, Ive sent emails Ive even stupidly tried to actually call the CEO. Ive also researched top administrative persons at Xfinity that might possibly throw me a life vest saving me from the fallout Im suffering from this crap. Why am I even upset because its only dozens and dozens of Calls and only countless hours invested in calls and mobile chats and emails and its only rent and electricity and I can go without medications that stabilize and assist my heart to function. The evidence definitely lends immense support that NO is the answer when I ask myself if I matter and my time matters. Its clear to me that I definitely in no way at all have been treated like I matter to Xfinity or anyone associated with IT. How would Xfinity answer If asked these 2 questions. Is the well being of any human, their desire for a stress free life, their time, their feelings, their health and their life important to your business in any fashion at all customer or not? What would you say about any business that makes choices that make that answer a definite no? Maybe Its just money Xfinity must Need to make payroll cause their struggling to stay afloat so I guess its the appropriate thing would be to forget about it and be charitable I guess. Ha ha mother fu*^ing oh I dont fu^^^king think so ha ha *** no ha fu^k you ha ha ha!!!!! Not in the future of my cards it seems. I want justice and compensation as well as the deserved services I need and wanted. You know, maybe I can simply go without a connection and move on I dont need to call doctors or anyone do I? Is transferring service to a new address and continuing the same monthly payment impossible for everyone or just impossible for me? FACT... the history of this horror does more than suggest I am not permitted to get my request granted for some reason Ive yet to discover. No matter the excuses given or any accusation made by Xfinity .. they will say that I wanted this or that I agreed to pay that. I always have explained that I simply need the same service at a new address. I supposedly asked for this new service they claim now or that streaming whatever I agreed to they insist I approved. I dont watch sports and Im so damn gay as *** that this sissy might watch ice skating or swimming. But sports in general, seriously Im truly tickled and I assure you Sports are not on my roster of interests you will ever find Me giving any of my attention to. These idiots have a sports package as one of the many things on the fraud menu they call my bill. Seems to me after becoming beat down and overwhelmed by it all... I have become unable to even understand the operators excuses or accusations. Id agree to most anything to make it go away wouldnt you? With that said I didnt cave like a fool and I never agreed to such idiotic nonsense. I guess you won Xfinity didnt you? You got the money anyways and Im screwed and drowning in your wake. As I struggle to stay living and pay rent adding I got to pay for other necessities also, you have systematically conspired with departments and other employees over time, to get more money and chain me to a list of services i didnt want and that I cant afford. All awhile I was hospitalized twice, met over 20 medical appointments at various medical facilities, tried to accomplish daily life tasks and meet other responsibilities too. This crap with you was going on and has been taking ... STEALING undeserving time and its been granted priority because my money is extremely tight and this issue had to be corrected before payday. I really gave immense effort but now I believe that I need an agency that is A Master in PUBLIC RELATIONS possessing immense power and enormous media outlets at their fingertips. Oh and a drive to assist injustices like the ones xfinity poisoned my world with. Xfinity... prospering by plaguing humanity. I also need an immense law firm that doesnt need a penny that will stand up to this XFINITY BULLY. One which has more than enough grouchy, hateful, mean, blood thirsty savages foaming at the mouth and ready to devour a criminal enterprise like xfinity in the courtroom. Even calling from one of my doctors offices twice, and once from my hospital bed did nothing its just More wasted moments I have given xfinity. Im not blaming xfinity for my failing health. However, without any doubt at all my chronic cardiac issues have taken many punches due to this and it has certainly affected me in a negative and harmful way. I conclude on this topic that the sick are at great risk if they choose Xfinity at all for anything. This also applies to anyone on a fixed income too. These individuals and their families and the planet need be extremely cautious. All this for a connection speed that doesnt even come anywhere close to what was falsely promised in the first place as it constantly goes in and out and never truly stays a constant connection to the internet. Is it worth it people... sit from my chair for a moment and answer that question. I am honestly so tired of feeling repeatedly misled, manipulated, victimised, bullied, stressed, worried, defrauded, mocked, blamed etc. Can someone please take the wheel for awhile because Im simply incapable of jumping in the ring with xfinity anymore. When my chest is carved open and the surgeon decides if a replacement heart or an internal defibrillator is a possibility to allow my life to continue.. I dont want the damage xfinity has caused me to be the straw that broke the failing hearts back. Id enjoy a hardcore investigation reaching global proportions where it ends with the complete depletion of any and all resources of any kind owned by anyone profiting anything in any way or form from xfinity. I would be pleased to see these people be forced to endure the abuses dispensed by another predator which robs and bullys innocent people like I have been.