Wizz Air Overview
Wizz Air has a 1.8-star rating, derived from feedback provided by 1900 customers. In the Airlines and Air Transport category, it secures the 5th position out of 232 companies.
Rating
Contact Information
Website
wizzair.com
Phone
+4 390 040 0610
Kőér Street 2/A, Building B, Budapest, Budapest, 1103, Hungary
Wizz Air Reviews
Erich
I need to cancel my order NEZU8C
As i need to cancel my order NEZU8C, caused of ilness of my daugther, i would *** to know if i can freeze the above order and to use it in the futur in order no to loose money. Awaiting your quick response. P.s. your customer service does not answering the phone.
tarek
E ticket no.
l want to know my e ticket no. for my trip from giza to rome my travel itinerary : MM46XK Flight no. : W68524 Confirmation no. : 120******** e ticket no. is required for my bank to check up for my ticket to allow me to change euro for my trip
NazireBasak
Request for Refund and Complaint Regarding Discrimination and Inadequate Communication - Flight W9 5762
My name is Nazire Basak Karatepe, and I am writing to address a serious issue I encountered during my recent travel with Wizzair. Both myself and my partner, non-EU citizens, booked separate tickets under two different booking numbers for our flight with the following details: Flight Number: W9 5762 Booking Numbers: AKCIGK - EEZWSC I am writing to request a refund and express deep concern regarding discriminatory practices and inadequate communication during the check-in process for our inbound flight from Podgorica to London. Upon arriving at Podgorica Airport for our departure from London, we, as non-EU citizens, were informed that we needed to perform a check-in at the airport. Regrettably, neither of us received any prior notification about the necessity of airport check-in or the associated fee. We wish to bring to your attention that this lack of communication was not limited to an isolated incident but affected both of us as non-EU citizens traveling under separate bookings. It is deeply troubling to consider the possibility that discriminatory practices might have led to the lack of communication. We firmly believe that all passengers, regardless of their nationality, should receive clear and consistent information about check-in procedures and fees in compliance with EU consumer protection laws. Wizzair's failure to provide accurate and timely information regarding the check-in process constitutes a breach of the duty of care that an airline owes to its passengers. We observed that a check-in email was successfully sent for our outbound flight from London to Podgorica, yet the same level of communication was not extended to our inbound flight. Consequently, we were under the impression that the check-in procedure might be different for non-EU citizens, leading us to believe that we needed to complete the check-in at the airport. This lack of clarity and inconsistency in communication has resulted in distress, confusion, and unforeseen expenses for both myself and my partner. As non-EU citizens, we had no reason to suspect that the check-in process would differ from what is customary for all passengers, and we were consequently tricked into paying an unexpected airport check-in charge. In accordance with EU passenger rights regulations, specifically Regulation (EC) No 261/2004, airlines are obligated to inform passengers of any changes or additional charges related to their flights. The lack of communication regarding the check-in process for our inbound flight demonstrates a failure to comply with these regulations, further emphasizing the importance of transparent and accurate information provision to all passengers. Additionally, under Directive 2005/29/EC on Unfair Commercial Practices, commercial practices that are misleading or aggressive are strictly prohibited. We assert that the lack of communication, coupled with the subsequent charge at the airport, may constitute an unfair commercial practice, which is unacceptable under EU law. We demand that Wizzair rectify this situation immediately by taking the following actions: A full refund of the 40 airport check-in charge imposed at Podgorica Airport for our outbound flight. A thorough investigation into the communication discrepancy, with a specific focus on discriminatory practices, if any, to prevent such incidents from reoccurring in the future. Assurance that Wizzair will adhere to its duty of care and consumer protection laws by providing all passengers, regardless of nationality, with transparent and consistent communication about check-in procedures and fees. We sincerely hope that Wizzair will address this matter with utmost seriousness, respect for passenger rights, and a commitment to preventing such issues in the future. As non-EU citizens, we expect to be treated fairly and equitably, with due regard for our rights as consumers and travelers. Please respond to this email at your earliest convenience to acknowledge the receipt of our complaint and provide updates on the status of our refund request. We look forward to a satisfactory resolution. Thank you for your attention to this matter. Sincerely, NAZIRE BASAK KARATEPE DR ZAKIR SELIM KARATEPE
Tejaswini
Wasn't able to board due to visa issues in abu dhabi
Hello.. i was supposed to board today in wizz airline for India but had transit of 6hrs in abu dhabi for which i applied for visa .. but i didn't got any response because they don't provide visa for less than 8hrs ..it's not my fault.. the airline should not put 6hrs transit time for abu dhabi because they don't give visa..the airline should coordinate with abu dhabi visa policies or inform us prior while booking that we wouldn't get visa for transit .. i kindly request you to think about my refund because it's clearly not my fault.. my flight confirmation codes are DF8MNM, TC8KXL, QFE73U .. mail id through which i booked tickets is aaryannrajjsonu14@***.com on trip.com
Almog
Refund
The worst service of all the airlines, disappointment and many more that will abandon you from this moment on. At 2 in the morning when we are supposed to be at noon, and in addition without food, water and toilets shame , I want refund I miss one day andWe received bad treatment and service
Singh
Complaint refund
Hello I am singh Maninder and my experience is not good on your airlines. My flight in 24.6.2023 CRL_VIE FR 760 CC29PY VIE_KWI TETKNC W6 2983 KWI_DEL XDRSQX J9 409 I have too much suffer and extra pay for lauggage and extra money in my flight. I and my wife parvinder kaur with three children take the online tickets Brussels South charleroi airport to Indira Ganthi International Airport Delhi.we had two stops one in Vienna and second in kawait. But when firstly we reached on Brussels Airport we extra pay for ons lauggage and then also online pay for next transit for the lagguage Vienna to India. When we had arrived in Vienna Airport ons boarding is clear and ons lauggage is not in the flight and the staff also refused to take the flight to Vienna to kawait and then india. They says that we cannot take the flight and because have no visa .if we take the flight we should be need the visa for kawait and India.and this argument due their conversation we missed ons flight.this is not ons fault because we arrived on the time before the flight is go. And even also one more family member sad because they also refused to attend the flight.one more person also like that not attend their flight.later the staff member laught on ons. And we also 700 euro pay for coming back to Belgium in ons country. Apart of this we cannot attend to flight to your poor staff members.we had missed the flight. Please refund us or arrange new tickets for India .normally we want to continue ons travelling. Thank you Please reply
CB88
Misleading selling of Wizz Priority. Rude customer service.
When we booked Wizz Air flight via booking.com they sent back two booking codes for some reason. So when I wanted to buy more luggage allowance (because booking.com flight booking did not allow this option), Wizz Priority did not warn us that each Priority Pass is only for one journey rather than for one passenger. When I managed to use chat to get hold of two different agents, they were rude and unprofessional. One did not even hide his sarcastic attitude. When I tried to use the claim form, the system just "resolved" my case automatically within 12 hours, without even acknowledging receipt of my claim or investigate or contact me to tell me the case has been resolved.
Karen
ANGRY BEYOND DESCRIPTION!
EXACTLY HOW ARE CUSTOMERS SUPPOSED TO GET HOLD OF YOU AND YOUR COMPLICATED AND HIDEOUS AIRLINE?! I HAVE TRIED EVERYTHING! THOSE FAKE NUMBERS YOU ADVERTISE ONLINE TO FINDING EVEN JUST A CUSTOMER SERVICE EMAIL BUT YOU ARE A RIDICULOUS COMPANY AND I WILL NEVER USE YOU AGAIN! YOU ARE NOT WORTH THE HEADACHE IN ANY WAY!!! I HAVE BEEN TRYING TO CONTACT YOU SINCE BEFORE THE DATE OF THIS FLIGHT BUT YOUR RIDICULOUS OUT OF TOUCH AIRLINE DOES NOT CARE TO SAY THE LEAST NOR MAKE YOURSELVES AVAILABLE FOR SUCH INSTANCES! I AM APPALLED AND DISGUSTED BY YOU!! YOU NEED TO SEND ME A NO SHOW EMAIL/ CONFIRMATION FOR THIS FLIGHT IIL79Q FOR THE 03/06/2023 FLIGHT NO: W45782 BOOKED UNDER MYTRIP REF: M8MLV9 AS I WILL BE NEEDING IT IMMEDIATELY FOR MY INSURANCE AS I HAD TO BUY ANOTHER TICKET!! HOW HARD IS THIS TO DO OR RESPOND TO?? IT HAS BEEN *** TRYING TO GET HOLD OF YOU TO GET THIS BASIC INFORMATION AND TO EVEN WORSE *** TRYING TO GET HOLD OF YOU BEFORE THE FLIGHT TO CANCEL THE FLIGHT AS I NEW I COULD NOT MAKE IT IN ADVANCE! DO NOT SAY THE BOOKING AGENT CAN DO IT BECAUSE THEY CANNOT AS YOU DO NOT GIVE THEM ACCESS TO DO THAT! SORT YOUR POOR POOR SERVICE AND COMMUNICATION OUT!
Yevgen
Request for Clarification Regarding Denied Boarding and Manager's Conduct
Dear WizzAir, Sir/Madam, I am writing to you regarding serious issues we encountered during our flight W4 3694 from Larnaca to Iași on May 22, 2023. I would like to explain the situation and express our disappointment with the conduct of your airline's staff, particularly the supervisor (shift manager). Our group consisted of six passengers (PNR AJWZ2K), including three minors. However, after passing passport and customs control prior to boarding the plane, Tatiana Marchenko was denied boarding on the grounds of not having a biometric chip in her valid passport. This refusal puzzled us, as Tatiana Marchenko had pass thru from Ukraine to Romania using the same passport and had flown with your airline from Romania to Cyprus. We attempted to explain the situation to the staff member by providing information from the official website of the Romanian Ministry of Foreign Affairs, which stated that Ukrainians are allowed entry even without a passport or visa. However, she refused to consider our arguments and behaved extremely aggressively, shoutin g at us and disregarding our requests for consultation. Furthermore, she was clearly distracted by phone calls, displaying complete indifference to our situation. As a result of this incident, we were forced to travel to Romania without Tatiana Marchenko but with her minor son. This led to significant financial losses, as Tatiana had to purchase tickets for an alternative airline, rent a hotel, hire taxis, and incur other expenses. We also had to rent a hotel in Iași, Romania, to await her arrival, as we could not return to Ukraine with her underage child, causing additional inconvenience and substantial costs. Tatiana successfully passed passport and customs control on the return journey to Ukraine, which complicated the immigration process. In fact, she was registered as having departed on May 22, 2023, from Cyprus, but Wizz Air staff returned her to the airport without forwarding her to the immigration service to cancel the record of her departure from Cyprus. Essentially, de-jure, the system considered her as having departed, while de-facto, she was physically present in Cyprus, making her an illegal immigrant without her intent. I urge your airline to investigate this situation, conduct an inquiry, and take appropriate measures regarding the employee who handled our flight. I also request compensation for the expenses we incurred, including the cost of hotel rental, tickets, taxis, fuel, as well as the loss of time and stress. I am prepared to provide all necessary documents to substantiate our situation and the expenses we have incurred. I hope for your understanding and a prompt resolution of this matter. I expect your response within 10 days of receiving this letter. Yours sincerely, Yevgen Savchenko esavchenko@***.com
MuhammadSalman
WIZZ AIR STAFF FRAUD
Dear Wizz Air Managment, Today i with my wife travel from Istanbul to Luton UK on Wizz air flight no 4500 . Flight local time was 13.15 and i reach at counter for boarding at 11.55. I stand in line for my turn when i handover my passport to wizz air counter officer he process my passport for boarding but refuse to handover it to me. He insist you pay 90 EUR for boarding pass. I ask why i pay for it he didnt explain any thing and just insist in very bad language if you dont pay you will not recieve your boarding pass. On my so many request he refuse. My wife was not feeling well and she feel uncomfortable in this whole sonerio so i pay amount from my own credit card. Credit card transaction time is almost after minimum 15 to 20 min my request for boarding pass. Boarding pass was print on same time when he process my passport. Expected 12.10 local time. On boarding pass 12.30 time mentioned for passenger but wizz air staff staff charge 90 EUR before this time. All avidence attached for your review. Pls investigate this issue and refund my amount. My wife is heart patient and today airport situation mently disturb her very much, even in whole flight she didnt feel normal due to airport issue. Flight Time 13.15 Boarding time on pass. 12.30 My counter time. 11.55 Boarding pass print time 12.10 Transaction time 12.15 Need to investigate for refund my undue amount charged by wizz air staff.
beata
Pomylkowy zakup
kup z lutNA ciastodańskakakakakAkniMWynjaiedziećić Wizz Air ikona facebook ikona twitter ikona instagram ikona youtube Ikona linkedIn LOTY HOTEL WYNAJEM SAMOCHODÓW ZARZĄDZAJ MOJĄ REZERWACJĄ PARKING TRANSFEROWY Kod potwierdzający lot: LE6IXS Informacja o pasażerach Zwrot grzecznościowy Imię Nazwisko Trasa Bagaż podręczny Bagaż rejestrowany Miejsce MR beata sanecka GDN-LTN 1/40x30x20 0 - LTN-GDN 1/40x30x20 0 - MS Nadia Sławińska GDN-LTN 1/40x30x20 0 - LTN-GDN 1/40x30x20 0 - CHD Natan Grodecki GDN-LTN 1/40x30x20 0 - LTN-GDN 1/40x30x20 0 - Szczegółowe informacje na temat lotu WYLOT Numer lotu: W6 1601 Wylot z: Przylot do: Gdańsk - Terminal 2 (GDN) Londyn-Luton (LTN) 22.07.2023 06:20 22.07.2023 07:50 POWRÓT Numer lot: W6 1608 Wylot z: Przylot do: Londyn-Luton (LTN) Gdańsk - Terminal 2 (GDN) 29.08.2023 21:50 30.08.2023 01:05 JESTEŚ CHRONIONY Aby skorzystać z ochrony, zarezerwuj w ciągu 24 godzin samochód lub hotel za pośrednictwem tych linków. Więcej informacji Podsumowanie płatności Data płatnościMetoda płatnościIdentyfikator płatnościStatusPodstawowa kwota i walutaPłatność w wybranej walucie 09.06.2023V329809****potwierdzony414 PLN89.6 GBP Opis Suma Cena34 PLN Cena34 PLN Cena34 PLN Cena34 PLN Cena34 PLN Cena34 PLN Opłata administracyjna210 PLN Suma całkowita 414 PLN Dane rezerwacji Nazwisko osoby kontaktowej:MR beata sanecka Firma klienta: Adres klienta:33 Queen Street Kod potwierdzenia:LE6IXS Data rezerwacji:09.06.2023 Skontaktuj się z nami Dodaj usługi podróżne PRZYDZIELONE MIEJSCE Wizz Air prowadzi teraz przydział miejsc. Jeszcze nie jest za późno na wybranie miejsca w pierwszym rzędzie lub z dodatkową przestrzenią na nogi dla dodatkowej wygody. PODNIESIENIE STANDARDU MIEJSCA Szczegółowe informacje można znaleźć klikając tutaj WIZZ PRIORITY Nur Passagiere mit WIZZ Priority können ihr Handgepäck (55 x 40 x 23 cm, max. 10 kg) abhängig von den Prozeduren am jeweiligen Flughafen in die Passagierkabine mitnehmen. DODAJ WIZZ PRIORITY Szczegółowe informacje można znaleźć klikając tutaj CHECKED-IN BAGS Dodaj bagaż rejestrowany do swoich rezerwacji. Wizz Air oferuje opcje 10 kg, 20 kg i 32 kg. DODAJ BAGAŻ REJESTROWANY Szczegółowe informacje można znaleźć klikając tutaj Plan podróży Ten plan podróży stanowi potwierdzenie rezerwacji i część elektronicznego biletu. Rezerwacja została potwierdzona i dalszy kontakt z nami w celu ponownego jej potwierdzenia przed wylotem nie jest wymagany. Ten bilet jest wystawiony jako bilet z ustaloną datą lotu. Zgodnie z zasadami taryfowymi wszystkie opłaty i podatki pobrane za inne usługi nie są zwracane w przypadku niewykorzystanych lotów. Nie dotyczy to przypadków opisanych w Ogólnych warunkach przewozu pasażerów i bagażu. Wszystkie loty Wizz są lotami w klasie ekonomicznej. Dokumenty podróżne Zatwierdzony dokument tożsamości ze zdjęciem musi spełniać wymagania krajów wylotu i przylotu na wszystkich lotach. Jeżeli wybrano odprawę internetową, przy bramce odpraw i w punkcie kontroli bezpieczeństwa należy przedstawić te same dokumenty podróżne, którymi posłużono się przy odprawie internetowej. Przewodnik po szybszym przekraczaniu granicy Wielkiej Brytanii Dzieci/małoletni Jeżeli rezerwacja obejmuje dziecko/osobę małoletnią, należy zaznajomić się z zasadami kraju wylotu dotyczącymi dzieci podróżujących za granicę. Należy upewnić się, że posiada ono wszystkie potrzebne dokumenty (np. zgody od rodziców, którzy nie odbywają podróży) wymagane przez ten kraj. W przypadku podróżowania z niemowlęciem i przeprowadzenia odprawy internetowej, należy wydrukować jego kartę pokładową, którą trzeba będzie przedstawić przy bramce wejściowej. Zmiany rezerwacji Daty i godziny lotów oraz trasę przelotu można zmienić online lub za pośrednictwem telecentrum najpóźniej na 3 godziny przed planowaną godziną wylotu. Będzie trzeba uiścić opłatę za dokonaną zmianę oraz, jeśli zajdzie taka potrzeba, pokryć różnicę w kosztach lotu. Reklamacje Przyjęcie bagażu bez złożenia reklamacji przed opuszczeniem obszaru tranzytowego i bez wypełnienia Dokumentu PIR (Property Irregularity Report) uważa się za dowód, że bagaż został dostarczony w dobrym stanie i zgodnie z Umową przewozu pasażerów i bagażu. Więcej informacji o reklamacjach dotyczących bagażu znajduje się w odpowiedniej sekcji Ogólnych warunków przewozu pasażerów i bagażu. Reklamacje związane z przewozem lotniczym (inne niż reklamacje dotyczące bagażu) powinny być złożone na piśmie niezwłocznie po zakończeniu lotu, w związku z którym Klient chce złożyć reklamację, lecz nie później niż w ciągu 2 miesięcy od dowiedzenia się o okolicznościach stanowiących podstawę reklamacji. Klient ponosi odpowiedzialność za wszelkie straty i szkody powstałe w wyniku opóźnienia w zgłoszeniu reklamacji. Wizz Air dokona oceny reklamacji na podstawie Ogólnych warunków przewozu obowiązujących w chwili zawarcia Umowy. LEKARSTWA NA POKŁADZIE Uprzejmie prosimy o zabranie ze sobą niezbędnych LEKARSTW, które mogą być potrzebne podczas lotu. Lekarstwa przechowuj przez cały czas w oryginalnym opakowaniu w BAGAŻU PODRĘCZNYM, zabierz ilość wystarczającą na czas trwania lotu i noś je w TOREBCE, by mieć je pod ręką. Uprzejmie prosimy o poinformowanie personelu pokładowego o wszystkich ALERGIACH lub CHOROBACH. W takim przypadku należy nosić bransoletkę lub łańcuszek Medic-Alert. Jeśli masz problemy ze zdrowiem, postaraj się unikać samodzielnego podróżowania. Warunki umowy Przewóz podlega stosownym taryfom. Zapoznaj się z Ogólnymi warunkami przewozu pasażerów i bagażu dostępnymi w witrynie wizzair.com. Odpowiedzialność Jeżeli miejsce przeznaczenia lub przerwa w podróży ma miejsce w innym kraju niż ten, w którym podróż rozpoczęto, może mieć zastosowanie Konwencja Montrealska lub Konwencja Warszawska. Konwencje te regulują i w większości przypadków ograniczają odpowiedzialność przewoźników za śmierć lub uszkodzenie ciała pasażera oraz z tytułu utraty lub uszkodzenia bagażu. Zapoznaj się z Ogólnymi warunkami przewozu pasażerów i bagażu oraz odpowiednimi lokalnymi i międzynarodowymi przepisami prawa, by uzyskać pełne informacje dotyczące ograniczeń odpowiedzialności przewoźników lotniczych i roszczeń. CZY CHCESZ OTRZYMYWAĆ NASZE OFERTY SPECJALNE? ZAREJESTRUJ SIĘ TERAZ! ZAREJESTRUJ SIĘ INFORMACJE O REZERWACJI Jak zarezerwować lot Zmiany rezerwacji Odprawa i wejście na pokład Dzieci i niemowlęta USŁUGI WIZZ Wizz Discount Club Privilege Pass WIZZ Flex Rodzinna oferta WIZZ POTRZEBUJESZ POMOCY? Przejrzyj Często pytania, szybko uzyskac odpowiedz Ta wiadomość została wysłana przez Wizz Air Hungary Ltd. Adres pocztowy: Kőér u. 2/A, Budynek B, piętro II-V, H-1103, Budapeszt, Węgry. Miejski Sąd Rejestrowy, nr rejestracji.: 01-10-14****. NIP: 266*****-*-**. Polityka prywatności Szanujemy Twoją prywatność. Więcej informacji znajdziesz w naszej Polityce prywatności.
Martin
Booking-in charge at Dalaman Airport
Returned from Dalaman to Gatwick this morning, Flight 95710. We tried to book-in on line yesterday from Dalyan where we were staying and reserve seats. There was a major problem with the website and showed only 1 seat (Row 37) as being available. My wife and 11 year old son and myself went to Dalaman airport early to try and sort out the booking-in problem and seat reservations. There was no one available on behalf of Wizzair until the gates opened. When we booked in we were told there had been a computer problem and online booking in was not possible. We were then booked in by the helpful clerk on the desk, who allocated us three seats together, but told we had to pay an EXTRA 128GBp as we had booked in at the desk - EVEN THOUGH WE COULD NOT BOOK IN ONLINE, DUE TO YOUR SYSTEM FAULT!! I request full repayment of the 128 GBpounds, I have the receipt if you require a copy, by return. Regards Martin Jones P.S. My wife was marked down as MALE! on the outward boarding card. In this current climate of gender identity, I don't believe you should make assumptions.
Maria
Luggage was loose for your company
I took a flight from London to Tel Aviv and was deported from Tel Aviv to London. I never saw the suitcase in Tel Aviv, those responsible for my deportation and the airline handled my suitcase. You have lost my suitcase, find her please. I had written a paper with information. My name, Maria Jimenez. +447309****53 contact to me, just call. Send me email to write me here : mariajigo@***.com send me my bag cause actually I live in my friend house but after Ill change my location This is how's look my two luggage. One is like 10-15 kg and the other 20-25 kg The police didn't give me the ticket plane to return to London. Just I have this proves. Please find it. I have a lot of things very expensive. This is very urgently, there are my keys. My stuff to work. All the stuff that I have. I just have that clothes, all my makeup and cream are new. Also, I have my certification of my work please I need it there is my studies.
Bishnu
Bad customer service and missing luggage n damaged luggage
Please solve my issue as soon as possible because your airline missed my luggage for 4 days and it was damaged n broken my luggage in a bad condition my flight was on 6may 2023 Saturday its a red color Rimowa brand suitcase I was wanted to have compensation for damaging my luggage and missing it for 4 days from the airport
Bishnu
Damage luggage missing items from my luggage
List and damaged luggage while flying with your airline please solve the issue as soon as possible I lost my some stuff and my electronics devices its completely broken and lost my luggage in the airport and found after 3 days of my holiday while i didnt have any of belongings with me and all my any stuff with me its really disappointing and frustrating
Barcari
Can you help me please with my reservation for tomorrow please
I booked my flight from Alghero to Bucharest today 6 March 2023 at 18:04 PM . The flight Number is W63170 , confirmation code is PGJTQZ my name is Barcari Veronica. Your Bank take money from my credit card but I dont have confirmation and cant do nothing Check in and nothing!!! Can you help me please!!! Its Urgently!!! Maybe some higher use my credit card can you control please!!! Can you give me responses?
Hazel
To ask for my 3 month overdue refund on a flight THEY cancelled
Dreadful It's IMPOSSIBLE to actually speak to anyone. Emails to customer services reply a month later telling me to call a premium rate number Furious doesn't't even cover it