Wisely by ADP Overview
Wisely by ADP has a 1.4-star rating, derived from feedback provided by 438 customers. In the Cards category, it secures the 17th position out of 169 companies.
Rating
Contact Information
Website
www.mywisely.com
Phone
(866) 313-6901
7 Corporate Park Dr., Suite 130, Irvine, California, 92606, United States
Wisely by ADP Reviews
John
Resolved: Can't log in
Updated by user Aug 27, 2023
Actually ended up calling me back, and they fixed my problem. The first couple people I talked to on the phone made it sound like they weren't going to, which really pissed me off.
They really shouldn't do that. Somebody might die. I think the fact that I made this review made them call me back faster.
I don't know if we'll ever know the answer to that. Anyway, they let me change the email associated with my wisely account, I was able to update my password and login, so we're all good.
Original review Aug 26, 2023
I have not been able to log into my wisely account to view my balance or do anything else that it lets me do for over 5 years. I called them and let them know this and they claim that they can't do anything to start a new account. They're the ones who administrate the system, and they're telling me that they can't do anything to remediate the problem that they caused, which in law is very big problem for them. I cannot create a new account for the same card, and last time I lost my card and got a new one, the same online account rolled over to the new card. I asked them to put the funds onto a new card when I activated after they mail it to me, and not to associate it with the old account, but they're being lazy and telling me that that's somehow impossible. Somehow nobody in their entire company is capable of letting me ever have a new account again. Either I get a new card and I'm stuck, or I just don't do business with them which is the option I'm going to do my best to exercise. If I can get paid by my employer through direct deposit instead, I'm never using wisely again for anything, and I'm going to cancel my other wisely card with my other employer and have them direct deposit as well. That's not the only problem with these people. Apparently they have security flaws and there's some shady transactions going on with people's money that they don't do anything about. I guess they're just trying to kick back, take it easy, and get paid for nothing. I hope they get nuked. I sincerely hope that.
Melissa
Never used the card and got hit by fraud
Had money added every paycheck. I never used the card. I was saving the deposits for vacation. 2 weeks before vacation the card was used and used and drained all the money. Now I have to wait 45 to 90 days for the fraud dispute.
Arlene
Card not working
Card does not work and customer service has no idea.Get another card? No customer service? What is that? Lucky I found this page Pissed Customer Widely card It used to work but no more. The people working there got lazy. They turn up the speed so you can only enter half of your card number. I already tried to reach on Linked in. Nothing
Anonim
Terrible customer service with a huge language barrier. They don’t even know their own system and features of the app and the alert notification options.
Took them over a week to credit my account for an error that their system made. Spoke to customer service and the disputes dept over 10 times and got a different answer each and every time. The language barrier is a big issue and the chat option on their app is inconsistent and the chat ends abruptly on a few occasions.
Anonim
Where is my card
I haven't got my card and I need for my kids cause it has my child support on and school is starting and my kids need stuff for school
Janece
I never made a wisely account
I never made a wisely card with adp and I have multiple emails saying there were insufficient funds in my account to pay for YouTube when I dont pay for anything on YouTube
Chad
Earned wages
I'm getting very upset I've been unemployed for 4 months now and I have $74 sitting in my Casey's wisely account and I talked to four of your support customer support staff and not one person can explain why I can't access it somebody please fix that for me cuz I really need that money today not tomorrow because I am poor broke homeless I have a job but that's it.
Gokyu
Multiple security issues. Multiple fraudulent transactions in less than 3 months and with each 1 terrible customer service.
Updated by user Jul 21, 2023
I honestly feel this is happening internally by somone or multiple people at this company. It's just odd to me that in less than 3 months I've had to have my prmarybcard changed s well as my secondary card.
My secondary card is linked to absolutely nothing but still had random charges back to back.
And as I'm on the phone with the 1st agent they left me in hold, when I called back the nd agent hung up on me and the 3rd call I got an agent and then I asked for a supervisor she put me on hold and ame back on saying she was the supervisor. All this yesterday 7/20/23 at about 3:13pm.
Original review Jul 21, 2023
As of 7/20/23 I've had to have a card switches twice in less than 3 months. Honestly I believe it's one if their own workers doing it but there is definitely a security risk involved with dealing with this company. I'm also informing my employer and looking into more secure banking facilities.
Jason
Missed out on large deposit
I just got on social security and was expecting my back pay to be deposited June 12. Wisely emailed me to submit id and verification for my deposit because it was large. I had 2 days and submitted it right away and was told it takes 24 hours to appear in their system. Called after 24hrs to verify that they had the documents. Was told that they just needed to be reviewed and that everything was correct. Called the day of the deadline and they DIDN'T review them. When I asked why the rep told me she didn't know and to resubmit the documents but not the id and call back in an hour and everything would be fine. I asked her "how will they know it's for me without my idea" she assured me it would be fine. Called back in an hour only to be told by a different rep that my documents will not be reviewed because I didn't include a reference number. WHAT REFERENCE NUMBER?!? There was none in my email and none in the link. By that point I had spoken to 4 reps with no one EVER mentioning it. After that I spoke to 2 supervisor and one of them hung up on me after putting me on hold. I am on a fixed income and have been struggling for years and now have to wait literally who knows how much longer for them to send the money back to the bank. $46000!!! I closed my account with MyWisely
April
They are giving me the run around to change my address to get a check to withdraw my money
When my card expired they did not even mail me a new one. This has left me unable to access over $7000 of MY MONEY because I have since moved. Early June I submitted my driver's license and social security card to have the address updated. I called today to check in and they stated I needed a utility bill. A utility bill is required to even get a driver's license address change, so this is very un-necessary and a way for them to keep my money even longer. Now I have uploaded the utility bill and let's see what other BS they give me next time I call.
Anonim
Issues with customer service which was wisely fault
I would not recommend this company to anyone. I think its really poor service,they your take money and no response no information everything is 7-10 days still no good result. Language barrier You ask for supervisor and they asking you why you need that. I mean the worst service Ive ever experienced.
Shanon
They’ve froze my account!!!
Soooo theyve gave me nothing but trouble! First off, I called once bc I needed a replacement card.. I went the free route bc I thought how long could it take past the original 14 business days over a month later no card! I had to pay them $40 for express bc I started needing my money.. they didnt apologize nothing! Then it gets better!!! I called this Thursday bc Id forgotten my log in information and wasnt able to tell her my exact last deposit details amount.. I ended up getting irritated bc she wasnt helping me and I just told her I give up and to forget it and without any prior warning from her in regards to knowing that deposit detail she froze my account!!! I got paid yesterday and went to get gas and nope!!! I had a deposit bc I called and confirmed it so confused I called them and sure enough theyd froze my account and they sent me a text to send 2 forms of id to prove who I am and heres the kicker I cant call THEM back until TUESDAY!!! So I wont have any cash until at least then!!! Im totally done once I get my money!!!
Robert
Early deposit on direct deposit
Multiple times I've attempted to access my direct deposit and it's a dance around conversation each time. For adp I would hope better. I've attempted to email my employer details with my account information too. This is very evasively being dealt with it appears.
Shaquanna
I haven't received my replacement card YETTTT . I
My replacement card HAS NOT BEEN SHIPPED TO ME YET!! It's been since April 27th & all I need is my funds or my account and routing numbers *** anything at this point because me and my 4 kids are going to be homeless if I can't pay my rent and bills this is ridiculous, seriously considering taking whomever to court this is sad and just because I reported it missing ITS LOCKED NOW which prevents me from having any money to take care of my kids .
Robin
Untrustworthy, poor customer service, lacks accountability
Not receiving my early direct deposit Wisely by ADP Apr 27, 2023 #233**** I just had the same experience. The app had a glitch and turned off my early direct deposit. I called customer service and spoke to 3 different supervisors. The first supervisor advised me to reinstall the app because I could not determine if the early direct deposit was on or not because it was just a white circle which didn't appear to move. Reinstalling the app did not correct the issue. I went online on my work phone and was able to see that the early direct deposit was on. The first supervisor told me I would have my money that night before midnight (I normally received my direct deposit around 6:00 pm). The first supervisor hung up on me when I continued to ask questions. The second supervisor refused to escalate my request to have my direct deposit released(I know they had received the funds). The third supervisor did finally agree to escalate my request to have my money released. I spoke with Talia. She asked me several questions about the glitch. It was apparent from her questions that ADP was aware of the fact that the early direct deposit feature was turned off by no fault of the customer. I said to her that I did not turn it off and why in the world would anyone turn it bed how I still could not use the app for this feature. I offered to send a screenshot, but she refused the request. She told me she was unable to release my direct deposit until the release date provided by my employer. I told her my employer send the money to ADP at the same time every pay period-always Tuesday. I asked her what the release date was on all the previous deposits, and she told me the employer released it for Tuesday on all the other deposits, but on this one it is Friday, my actual pay day. She said they have no ability to release the money because my employer put Friday on this deposit. I gave her an opportunity to correct her misleading and inaccurate statements, but she kept to her story she couldn't release it until Friday because of my employer. After speaking with her, I contacted my employer payroll unit, and they indicated that the information Tania provided was wrong. The release date is always the payday, and it is required to be by law. They send ADP the money on Tuesday to ensure it is received by the employee by Friday. It is solely up to ADP Wisely whether they want to release the funds early, which is what they advertise. I told her that I considered her refusal a breach of contract and that they had provided it early for over a year. I have detrimentally relied on their actions, and I am asking again for my funds to be released. She refused to release them. I asked her when I would receive the funds, and she said sometime on Friday. I asked her to give me a time frame, which she refused to do. If Wisely wants to change their terms, then they must provide written notice to me. They did not do so. I intend to file a complaint with the Consumer Financial Protection Bureau, The FDIC, the Better Business Bureau and the State of California Attorney General's office.
Bambi
Fraud support non existent
Time line of events: 3-6-23 Legitimate ATM withdrawal of $80.00. 3-8-23 Five text notifications, fraudulent ATM transactions totaling $680.00 from same ATM as above. I am exactly 67 miles away at home. I verify my debit card is in my possession. I immediately get on the phone with Wisely to dispute the charges. As expected, my card is locked. Two hours later I receive an email stating no fraudulent activity detected, final decision case closed. I'm back on the phone with Wisely, disputing their decision. I'm told they will send me forms explaining how they came to their conclusion and how to officially file an appeal. 3-8-23: I file a police report. 3-17-23: I receive paperwork for filing my appeal, giving me 10 days from 3-8-23 to submit my completed forms along with any documentation to support my claim. At least they gave me an email to send it to. disputes@***.com. Oh, they did not include any explanation why they refused to investigate. 3-17-23: Emailed my appeal with supporting information including police report and screen shots. 3-24-23: I receive four text alerts denying attempts for purchases on my locked card. I screen shot these notifications and immediately call Wisely to let them know whoever has my debit card number continues to try and use it. I'm told they won't investigate denied purchases. Not the point I tell them. I tried, unsuccessfully to get my point across that it wouldn't be me attempting to use a card I knew was locked. I inquire as to how goes the investigation. I'm told my case was closed again on the 15th. I ask for a supervisor. Supervisor, if she is one cannot explain why my case was closed two days before my 10 day window of rebuttal. I explain that I have now sent 5 emails with new information regarding my case to disputes@***.com. I have no clue if these emails go anywhere since I've never received a reply. I ask for a phone number for their fraud department. I'm told they will forward my case but she can't give me a phone number. 3-29-23: I print everything I have relating to my case and send it certified mail to the address provided. I can't wait to see what happens next.