wise Reviews
Cash Services


2.5/5 - based on 1100 reviews

Wise Overview

Wise has a 2.5-star rating, derived from feedback provided by 1100 customers. In the Cash Services category, it secures the 14th position out of 165 companies.


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Contact Information


(888) 908-3833

6th Fl. of The Tea Building, 56 Shoreditch High St., London, England, E1 6JJ, United Kingdom

Contact Wise Customer Service

Wise Reviews


Stipulate in writing June was a FTT.

No complaint. My son sent it to me via Western Union. He didnt understand that not receiving it FTT is going to cost me 35000baht to renew my visa Sep 14.


Account has been hacked

My business account has been hacked and i need to change the email address and the password. i have been unable to do it online not to mention the impossibility to get someone answering the phone. Despite my numerous attempst and emails noone has considered calling me or tried to solve the issue JPJG. I I need to get a full history of transactions and where abouts since november 2022. Thank you


Have issue with my app

When i sent money then its some giving proof and i dont know what is it. Because its a first time i am facing this problem


The money i sent hasn't arrive yet

I sent money to my mother in Ghana on 25 July 2023 and till now she did not receive it ... this is my first time having problem with wise since I started using it . I sent receipt I have from wise to cross check in Ghana, mobile money MTN and they said the money has not arrived yet, and I should call wise and verified from them .


Money haven't received

I send money to wise to send to my family abroad but I still haven't received it. What should I do? I need the money. Is there possible to refund it to my account? Please advise



Hello, I am traveling through Venezuela and I used Wise to pay for my eurobilding hotel at the airport on May 16, 2023 and it was the last expense that allowed me, then they blocked my account and any type of access to Wise including the app and all Wise pages .


About sending poused

While i send money to nepal by wise system there had seen sending poused what problem.before always i use to this app send money to nepal .only now become problem like this.


My transection is paused why ?

Hello wise, please find attachment Im Farhan Lashari from leipzig, Germany. Please let me know why transection not complete ? 74333**** My elder brother Abdul Rehman lashari live in Istanbul, Turkey he asked me farhan can you transfer 117 to transfer wise account. I completed transection from my Deutsche bank account. Please let me know why amount still suspend ? If you have any further questions Please feel free to contact me. Thank you Best regards Farhan Lashari farhanlashari001@***.com +49176 4****988


Didnt get WISE transfer to my account but sender said it is delivered!

dear WISE service representitive, there are 2 WISE transfers sent from USA to me which sender showed that WISE already transfered them to receiver's bank account but the fact is my bank account HAVE NOT get them! they are below 2 transfers: 1st transfer: pls see attachment 1. Wise reference # is 73617****. Sender said that WISE transfer sent out on 6th and got to my bank account on 12th but my bank account never get it! 2nd transfer: pls see attachment 2. Wise reference # is 74295****. Sender said that WISE transfer sent out on 13th and get to my bank account on 15th but my bank account never get it! can you please check these 2 WISE transfer for us asap? both sender and me are very worried. we use Wise for long time already and we thought Wise is reliable and like to use more in future! i also introduced my friends to use Wise. I have consulted local banking system for this bank account and the bank clerk said these 2 transfer never come in my bank account at all! hope to hear from you ASAP! thanks so much for your great help! sincere yours, Wise user pls email us at donglitrade1@***.com


Account Recovery

I was asked to verify my identity, and I do not have my passport with which I opened the account for the first time, because it was taken from me by the International Protection Office in Ireland, Dublin. By changing the old phone number, and I do not have it now, I want to retrieve the account with the money that I left in it, and I need to use it, and if possible, I change the email and phone number I need my account


Did not receive my money

I got money sent to me from the UK and I havent received it yet. It has been 3 days now. I have called my local bank and they have said that they cant see nor find any money. So whats the hold up? Have you guys stolen my money ?


Missing money

I initiated a $1000 money transfer from US to my brother in Kenya on May 14. Today is July 4, and the money is no where to be found. I have made several calls with their customers service and several email correspondence and still no resolution. They keep telling me they are researching. They can't tell me where the money is. They said they will have resolution by July 25th. I amn't holding my breath. This company is a scam. I am already in contact with CBS investigative reporting team, they will be watching their company reported as a scam in the CBS news in the coming weeks. We will see their stock market take a nose dive.


My phone if broken

With this email I use wise. But that phone is broken Now same email, and number I use for login in another phone. And it will showing you alrrady have an account. Because that phone already broken. +351920****33 this is the number.


My account has been blocked why

Last 1 month my Account is blocked and did not open why wise is good app 4 years I use this app but this time blocked me account why


Why does it say my transfer's complete when the money hasn't arrived yet?

Updated by user Jun 16, 2023
Stiill not solve..

Updated by user Jun 16, 2023
Why does it say my transfer's complete when the money hasn't arrived yet?

Updated by user Jun 16, 2023
Help me to recieved the money in my paymaya account..

Original review Jun 16, 2023
My sender send me using wise to paymaya instapay.. then i can recieved email from wise said the transaction complete. But i can not recieved until now the money in my paymaya account.. please me to recieved my money in my paymaya account.. thank you so much and godbless to all... please me help me...


Resolved: No way to contact customer service

Updated by user Mar 19, 2023

Finally got a reply from wise after posting negative reviews on their Facebook account.

Original review Mar 13, 2023
Wise is terrible when it comes to customer service and providing helpful and meaning tips for resolving any issue. They literally do not provide a working phone number. However there are over a dozen #s to call, which gets you a recording, 'our phone lines are not in service. Please go to wise help center' freaking useless! They discontinued chat and their web site help center is also USELESS!!!

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