Westlake Financial Services Overview
Westlake Financial Services has a 1.4-star rating, derived from feedback provided by 622 customers. In the Loans and Mortgages category, it secures the 13th position out of 671 companies.
Rating
Contact Information
Website
www.westlakefinancial.com
Phone
(888) 739-9192
4751 Wilshire Blvd., Ste 100, Los Angeles, California, 90010, United States
Westlake Financial Services Reviews
Jerica
Illegal shady business practices
I wish I would have read the reviews before signing anything with Westlake. A federal/government agency needs to do a deep dive into this companies practices. All these 5 star bought or employee made up reviews are blatantly obvious because your negative reviews are pretty consistent with your bullying of customers. But do not worry, they will respond to this like they care. 1. The prerecording states that the call will be recorded for "security purposes" - but they immediately hang up if they think you are recording as well. They want the ability to manipulate - because clearly it was stated the call was being recorded. It does not state by which party? So, if you would like to hear how Westlake's cs reps actually speak to a customer of 4 years - please reach out. 2. When calling customer service to ask a question, you are never given a straight answer. I have several calls where I speak about a previous call made that was noted on my account with 2 or more cs rep's yet when it reached the "manager" that previous call line/note disappeared and I was told the previous employees were mistaken - they had all lied about seeing a phone call on a date. The say rude things to you. They hang up on you. They DO NOT KNOW customer service unless waiting for your debit card. 3. My issues? I called 7/28 and made payment arrangements - later that day I made my payment as arranged online. On 8/10, Westlake repossessed my car with $700 being the amount past due (my car payment is $475) on 8/11 and 8/18 they were to take the balance of $700 out of my account. When I called them, the amount to release my car was $1400 - even though my screenshot from the day had $700 past due. I told them I would have to wait until I got paid at the end of the month to pay. On 8/29 when I called to pay, they amount was almost $1900, even though I was told there was no daily charge. Whatever, it was paid and my vehicle released. This is when I called, only to learn that on: 8/17, one week after they repossessed my car for being "60 days passed due" (even thought they took my payment 10 days earlier) my car was cleaned out of all my "personal" belongings, license plate removed, and shipped 3 hours away to an auction. NOT once was I told this information as they only wanted the money. NOT once was I told my car could be auctioned within 24-48 hours. Your calls are recorded - let's see if the recordings match. I have yet to see if my personal belongings are still mine or picked through. Because I just found out my car wasn't in the state Westlake took it from. My cell phone records and conversations can be pulled, my email can be 3rd party scrubbed - just as yours. Your employees condescending attitudes and their sheer ability to never tell you the same information twice and call other employees liars is some Grant Cardone training. When calling about my car after release I was told I received a certified letter of intent on 8/11 - I am still waiting for the manager to call me back with that signature. Westlake made no attempt to contact me after my initial payment arrangement, before stripping my car, before sending it 3 hours away. They were intentionally trying to cost me more money and inconvenience my life to show me who the boss was and to try to flip my car again. I have 1 year left to pay and the resale has gone up $2k in the last 2 months. The last email I have from Westlake before they repo'd my car- a normal account balance email. I have received no paperwork from them - no reinstatement paperwork after the "repossession/release". It is very fishy and I am reaching out to other agencies and legal representation. BEWARE - I would have chosen a bus pass.
Sian
Representative was very rude and didn’t want to even attempt to try to resolve my issue until I requested a supervisor
Yall need to improve customer service. Better training should be available to the representative including certain matters
Lucille
Get an extension on my car loan
The customer service department was extremely helpful. They made things very easy. My husband passed away so the funeral is extremely expensive, so I asked for one month extension for my august car payment. I am going through a difficult time financially and they truly understood my situation. They were very helpful. Thank you
Jennifer
Westlake stole my truck that had already been paid for, no resolution to date 08-2023
Updated by user Aug 16, 2023
Westlake kept my truck that I paid over $15,000 for including all their other litte fines,and charges. Only for them to keep my truck, wrecked my credit.
After claiming I still owed money for the truck and finally wrote it off. But still effects my credit, Westlake never even received a tap on the wrist. Just stole my truck, ruined my credit and lost my transportation to provide for my kids. And the thing about this, it wasn't even their first time.
Being charged with the same issue. Multiple times, how's that for a hard worker
Original review Jul 16, 2023
Westlake took contract from Pelican with the merge, with account paid. The only thing Westlake had left with account, to release title and remove cut of equipment. Instead decided to repossession of the vehicle, added more fraudulent charges and refused to resolve.. Ending up with no vehicle and additional charges and hindering credit score. Making much more difficult to finance another vehicle. And the loss of around $15,000 with payments made in full. Completing contract with Pelican
Anonim
Someone tried to get credit in my name fraudulent
My social, check book, as well as my drivers license was stolen. Then I get something for 953.. dollars tried to be taken out of my bank account electronically.
Anonim
There ridiculous
They repode my truck for 43 days past due never contacted me about the payment stated they dont have to . We had a family emergency that made me late on the payment now there refusing to tell me where my truck is. Stay away from these con men
Claudia
To add social security number
The reason for the email is to add my social security number, me being claudia Zelaya, i just got my social security card so i would like to add it to my account
Granvil
Your website is horrible
Your payment process never works. The phones never allow you to make a payment. How am I supposed to make a payment on my car if you guys are not taking care of your end, fix it.
Tracie
Bad phone call
When its telling me the options on the phone to talk to a representative I keep pressing 0 and its not going anything
Miguel
I have been paying on time and this time today they send me an email saying that I need to make the payment again I do have the confirmation number I will call you on Monday. I know the money i
I I did my payment yesterday for some reason they sent me that I need to make a payment. I do have the confirmation number with me. I tried to call and I guess to late but I will call you back on Monday. Thank you.
Genny
Need to ask about my account
I need to make my car payment today so I'm not late. This is my first car payment and I don't know how to pay it. Will someone PLEASE get back to me. I tried using the auto pay on my phone but it won't work. Thanks. Jonathan Hodgdon
Mauro
Secure one advantage not working
I took my car to a Honda classic in Orlando to fix a problem with a electronic module and even though I had the best secure one Advantage they refused to cover.
Donna
Tired of being lied to!!!!
Paid off my car on time, not late ONCE! Cant seem to get my title! I am tired of being lied to! Ive called 3 times and been told every single time titles in the mail! Lies, lies and more lies! If it was in the mail I would have received it by now! On hold for over an hour waiting for supervisors, who just lie! WHERES MY TITLE! I will be soon calling my local new station trouble shooters for help. Maybe then WESTLAKE FINANCIAL will then move and do something about getting a good standing customer the proper service! I want and need my TITLE!!!
Anonim
Car loan
I was truly disappointed that after being and Good standing customer with Westlake for over 2 years that I was told was No option to settle 527$ issue that I was never aware was left as balance on my account after an accident that totalled out car and was fully cover under my Insurance. This not what I expected from Westlake, I was Never contacted about this balance either by E-Mail , US Postal or by phone. Had I not contacted Westlake in regards to Try to get another loan I would never known this. This to ask for a payment plan for this or have it added to the contract or or anew account. I sincerely tried to settle this matter but received absolutely no consideration or understanding or help. Bad Business, Truly disappointing.
Taurino
No puedo ingresar a mi cuenta
Me están mandando una clave pero el número que tienen esta mal y por favor si pueden arreglar muchas gracias
Jennifer
Waiting to receive my Welcome package
Waiting to receive my welcome package Just wanted the finance department to really know how they Try to get over on people car dealership saying no names Bob Moore Hyundai Oklahoma City Oklahoma Just keeping it real Thanks for the Help Jennifer Celeste Graham my phone number is (580)850-**** people really work hard for their money Just beware and take your time J