Wesley Berry Flowers Overview
Wesley Berry Flowers has a 1.3-star rating, derived from feedback provided by 2600 customers. In the Flowers / Florist category, it secures the 2th position out of 143 companies.
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Wesley Berry Flowers Reviews
Rudolfo
Sympathy flowers
5 sent me to some type of the survey that I'm totally not interested in
Jessica
Wrong floral arrangement sent
I also received a floral arrangement from my husband from Wesley Berry flowers. It was delivered to my office. When I brought it home my husband said "that is not what I ordered."
Anonim
Do Not Do Business with this SCAM Company!
These {{REDACTED}} just sent three emails stating - order Father's Day flowers for my Dad. It's November, Thanksgiving week!!! He passed away the week prior to Father's Day in 2016. What kind of sick jerks own this freak company anyways? They say they are in the town where you want to send flowers or gifts yet they are not! Your recipient never gets the gift. Why haven't they been shut down?! Look at all the BAD reviews!
Anonim
Misrepresented Dead Flower Arrangement
Sent Dead and a totally different flower arrangement to my family members funeral saying they substitute arrangement parts when necessary. In one year of me not giving up on calling and emaiping them they later sent me an email offering a discount for another order with them.
Anonim
Credit card charged in error
My card was charged for flowers l never ordered. I noticed it on my statement after the 90 day cutoff. Wes Berry billed my card in error. Also the person who ordered it got a $70 bouquet free. Nice one!
Anonim
Undelivered order and horribly rude CS.
I'm so dissatisfied with this business. They made no attempt do deliver the flowers I ordered, now it's been more than one year. I called and, of course, got the model representative from a foreign country, that could only pronouns a few words in English. I demanded they refund my credit card. They said they would, but they didn't and I could not get an answer after that. So. I emailed them and received an asinine response. It said, please do not complain about this company or we will not work with you. Now I'm certain they never intended to. So, first thing Tuesday morning, I will charge them with fraud. This is especially frustrating because a close friend was in the hospital and didn't get the flowers I ordered, I see one web note they had closed their doors, but it appears they may have registered again and reopened fresh. Either way, they owe me $59.75, which in itself was the first problem. The order I made started around 35 dollars, at which time they got my credit card number and then stated that $59.75 had been taken from my account. Freaking rude losers. BBB and a media team will help get my money back. Wth that, I will close by saying, please, don't throw your money away to this company.
Anonim
Wesley Berry Flowers - Bouquet Review
Ordered Flowers for delivery. Did not arrive for day ordered. Compensation was free upgrade bouquet with balloon. Delivered, bouquet was less in quality than what was ordered. No balloon. Called to complain. Met with attitute. Asked for a supervisor and was hung up on. Sent complaint via website. No response. Saw my bill, it was in American funds which is not listed on the website. Called again 3 days after my email and was told there was no record of a complaint and too many days had passed to discuss any refunds. Spoke with a supervisor (or just another person) who offered me a 20$ Promo code for my next order. I managed to negotiate to a 50$ promo code, but I do t really want to use it... because 50$ worth of garbage is still buying garbage.
Anonim
Do not use this company
This "company" will 100% scam you and steal from you if you use them. IF your flowers actually do get delivered I guarantee they will not be the flowers you ordered. Customer service is a joke. If you attempt to call customer service they will give you a bull *** store credit that you'll never be able to or want to use again or they will hang up on you. If you ask to speak with a supervisor they will put you on hold and never pick up the phone again. This company takes advantage of people and it's not right that they are still in business.
Anonim
Everyone out there--- fight ! GET YOUR MONEY BACK!!
We have all had the same experience! I got my money back! I contacted the BBB in their city in Michigan and, when they fluffed me off with a stock answer I insisted some one at the BBB personally explain the AAA rating system when, by their own count, the number of unresolved complaints was in the thousands . The woman there had a difficult time doing so. I forwarded her reply to the names of the Wesley Berry company officers ( all of them) ...they are listed on the company website. I posted a complaint on their Facebook page ( they took it down soon after). I complained on this website and sent a copy to the company officers. I requested a refund from my credit card provider claiming I did not receive my goods and services and sent a copy of that complaint to the officers of the company . I received my full refund two days later. You just fight...fight to get your money back. Don't let them get away with it! Good luck! And P.S......always use a credit card ( not debit card) for online orders!
Anonim
Appalling bait-and-switch with horrible symbolism
I ordered the "Bursting Blushes" bouquet, with the "exquisite upgrade" for mother's day this year. The photo showed a dozen or so red roses with five or six large stargazer lilies. I also added a mylar balloon. When my mother sent me a thank you note for the bouquet, she took a photo of what was delivered. I was mortified. It was mostly white carnations (which on mother's day signifies that your mother has passed away! EGAD!!!) with about six small roses. No lilies at all. The "mylar balloon" was about three inches wide and on a stick. A pathetic flower arrangement for my $133. I know my mother's feelings were hurt and it probably ruined her day to get white carnations. I tried to contact the company, but their email bounces and their website server times out. Perhaps they have gone out of business. Good riddance, except that I'll never get compensated for this. Infuriating.
Anonim
Ripped Off
I ordered flowers online for Mother's Day in 2015 from Flower Delivery Express, Wesley Berry Flowers, 2985 Haggerty, Commerce Charter Township, MI 48390. After completing the payment information and verifying the amounts, I submitted my order. The invoice generated had a surprise. I was charged a $50 fee to be credited toward my next order. I was not happy. I called the customer service number and reached someone in India. He said that they were not authorized to give refunds and there was no point in my writing to anyone or talking to a supervisor. I did report this to my local FBI office and to my local police department. I also reported this to the FBI office and police department that serve Commerce Charter Township, Michigan (a suburb of Detroit). I have not received my money back and have received no help from either the FBI or the police. I'm sure the recovery of $50 is something they don't have time for. So beware. In the meantime, I keep receiving emails from Flower Delivery Service reminding me that I still have a "credit" of now $51.24. I only look ***.
Anonim
CLOSED
Photo by John Sobczak In the early 1990s, Wesley Berry Flowers saw a growth opportunity not in storefronts but in e-commerce.The 70-year-old Wesley Berry Flowers florist chain is shutting down local company-owned stores. It's unclear whether FlowerDeliveryExpress.com, the national, online floral business that put Wesley Berry on Inc. magazine's 2014 list of the 5,000 fastest-growing companies in the country, is still operating. Attempts to order flowers through FlowerDeliveryExpress.com led to an automated message and voicemail box, and messages left were not returned last week. The company's owner, Wesley Berry II, did not respond to requests for comment. The Commerce Township-based florist was operating four brick-and-mortar stores in the region: two in Detroit and one each in Commerce Township and West Bloomfield Township. As of Friday, only its downtown Detroit store in the Penobscot Building and its West Bloomfield store at Orchard Lake and West Maple roads remained open, fulfilling advance orders that had been placed, said Jerry Baker, manager of the downtown Detroit store. Its original store, which opened in 1946 on Schoolcraft Avenue near Greenfield Road on Detroit's west side, and its Commerce Township location on Haggerty Road north of Pontiac Trail had been shuttered. Baker said he has orders placed at the downtown Detroit store for events taking place the next three weekends. As it winds down, the store also continues to fill small walk-in orders. Wesley Berry's corporate leadership informed him it was closing some of its stores last week, without giving any reason for the closure, he said. "It was a surprise; I didn't see it coming." The company took all of its equipment from the Penobscot Building shop, including computers and a fax machine, last week, Baker said, and it disconnected the phone line for the store. Signs on the Detroit store's windows let customers know the shop is operating on a cash-only basis now. The lone Wesley Berry franchised store left, in Canton Township, was still operating last week. Its owner declined any comment. Under the Wesley Berry Flowers name, the combined brick-and-mortar and online businesses ranked No. 1,755 on Inc.'s 2014 list of the 5,000 fastest-growing companies in the U.S., with $40.2 million in reported revenue for 2013, up from $11.9 million in 2010. Wesley Berry Florist Inc. sold its first franchise about 30 years ago. It went on to establish 30 franchises across five states before selling most of them in the 1990s and launching an e-commerce business in 1994. As of June 2015, Wesley Berry Flowers' Michigan operations and online business employed 100 people in Michigan and 50 at a call center in the Philippines, owner and CEO Wesley Berry II told Crain's at the time. At that point, he said the companies were dealing with 5,000 to 6,000 customers each day, either placing orders or receiving flowers through the company from online orders. Several hundred of those orders came from other countries, Berry said, noting his companies work closely with 1-800-Flowers.com Inc. and Florists' Transworld Delivery through FTD.com. Amid it all, consumer complaints about the service and products delivered by FlowerDeliveryExpress.com and Wesley Berry ramped up online. In May, the Better Business Bureau/Detroit and Eastern Michigan said on its website that it had revoked its accreditation due to Wesley Berry's failure to, among other things, promptly respond to all complaints forwarded to the agency and to make a good-faith effort to resolve disputes. Berry told Crain's last year that his company makes every effort to follow up on issues and doesn't have any greater failure rate on orders than its major competitors. FDE's growing footprint — with deliveries in 152 countries — put it into conflict and court with online florist giant Teleflora LLC, as Crain's reported last year. FDE had been a member of the Teleflora network going back to the 1950s and used its services for order fulfillment and credit card processing. But the two began sparring over issues stemming from a large number of refunds to credit card transactions. Teleflora cut Wesley Berry from its floral network in April 2015, and lawsuits filed by each side ensued. After Wesley Berry was dropped from the Teleflora network, it filed suit in Wayne County Circuit Court alleging that Teleflora didn't make promised technology upgrades in its point-of-sale and e-commerce systems which would have helped reduce order fulfillment issues. As a result, the lawsuit said, Wesley Berry had to design and implement its own technology "at great expense." The lawsuit also alleged Teleflora didn't communicate chargeback issues in a timely manner to allow Wesley Berry to respond to them and that the high rate of refunds was "a direct result of Teleflora's failure to enforce its delivery requirements." Wesley Berry dropped that lawsuit after Teleflora filed two lawsuits in California in favor of bringing counterclaims in those cases. The remaining federal case in California in which Teleflora accused Wesley Berry of false advertising, trademark infringement and unfair competition, through, among other things, its alleged continued use of the Teleflora and Make Someone Smile trademarks, was dismissed Aug. 4 after a joint motion from the two companies. Teleflora had sought damages in excess of $20 million in the case. Teleflora's charges were dismissed with prejudice, meaning it cannot reintroduce those claims. Wesley Berry's counterclaims, however, were dismissed without prejudice, with the understanding they will be reasserted in an ongoing state case between the two companies. In the state case, Teleflora is claiming breach of contract and seeking about $2 million from Wesley Berry. A January court date is set in the case. The Clark Hill PLC attorney representing Wesley Berry in both cases did not return calls seeking comment. Teleflora's attorneys declined to comment. "My read is there was an agreement between these parties regarding the use of (Teleflora's) marks, and ultimately this dispute would land on breach of contract principles," said Rudy Telscher, partner and head of litigation in the St. Louis office of Troy-based Harness, Dickey & Pierce PLC. Teleflora voluntarily dismissed its claims in the federal case in favor of the state case, which would indicate it believes its best claims are in the state case, he said. RELATED LINKSCourt fight creates a thorn for Wesley Berry FlowersMICHIGAN MORNING NEWSLETTER Get a roundup of important news that happens each day. email addressSUBMIT
Md
Dumbfounded by FDE/Wesley Berry Flowers
I am in the middle of an experience right now with FDE/Wesley Berry Flowers that EXACTLY mimics the one above. We are currently on day 18 of the situation with no resolution in site. I also received 3+ separate emails stating the Order has been "received" by the florist in her town, that Order had been "created" and then that the Order was "en route OR already delivered..." pretty ironic that I was also told that it was a system error and the Order was never processed- despite receiving emails that were suppose to serve as CONFIRMATION that the Order was moving forward. Day 18 and I am picking up the phone once again (after 4-5 emails it's clear it can't be solved this way- they simply send generic responses/emails and/or completely overlook anything I have said or asked- it's comical. Can't believe I'm going to say this as I'm the type who often laughs these types of accusations away- btu based on my research I am concluding that something here is intentional. The similarities in the above posters situation, my situation & countless others I have read this week are in such abundance that there's no way a legitimate Co. would not have fixed a "system error" causing them so many serious issues- not to mention I have followed this same story across the country. Hard to believe this "error" is affecting every small & large town across the US for the past 1-2 years BUT FDE has done nothing about it..? Unfortunately, I don't believe that for a second. I don't care for writing reviews much less a BAD review... come on FDE! My issue could have been resolved in one email and I would not have looked into how far reaching this issue is. Now I will be hitting every website/board/forum I can to steer customers away from racket called FDE/Wesley Berry Flowers.
Anonim
Not a real florist!
Just some general information to help you out when choosing to order from these "sending only call centers." WB is one of many of these call centers. All of them offer arrangements at "sale" prices that a real florist cannot create for the amount of money they receive over the wire services. In my part of the world, there are three wire services that florists can choose to participate in. Teleflora's Dove system, FTD's Mercury system and 1800flowers Bloomnet system. Real florists have to pick and choose between the orders they receive over these wire services because they pay high fees in order to be part of these services. Most orders from these call centers arrive for less money than the florists minimum to deliver, and they also have to take their delivery cost out of that total because there is none included. Basically, what you paid just for the flower arrangement is the only money sent to a real florist, no matter how many extras you paid. AND... these call centers cannot guaratee you that they can get the order accepted somewhere, much less guarantee you that it will be delivered when you ask. When you see a bouquet advertised at a markdown to the $29.99 range, this is when a real florist will not keep the order. They would be out of business fast. Some struggling florists may choose to keep these orders, but WB always says on the order that prints, "FILL TO VALUE, SIMILAR IS OK!!!!!!!!" (Yes, that many !) It's also why WB and other sending only call centers cannot find a florist in the area where you wanted flowers delivered. It's not that there aren't any there, they just do not keep orders that would quickly put them out of business. Okay, yes, you can run to the grocery store or Walmart, Target, etc., and pick up a cheap bouquet, for less money, but these kinds of stores buy in bulk because they have many, many stores across the country and get the discounts. Florists rely on their local wholesalers, and believe me, flowers are not cheap. When a florist buys a bunch of roses for $30, they can't afford to put them in a $29.99 bouquet. Also, when you see a picture of a bouquet online or even in one of the books offered at a real florist through Teleflora, FTD or Bloomnet, unless that book is filled with pictures that the real florists has done and advertises to its customers, then what you see in that photo is ALL of the flowers that are included in that bouquet. Most all of those arrangements come in either a 6" or 7" vase, but these online call centers will not tell you that. Your best option is to always contact your local florist. The problem with search engines is that the first 5-6 that show up, and sometimes more, are these call centers. They advertise as local florists making you think they are right where you need them to be. WB has a location in Commerce Township, Michigan. Teleflora is in Los Angeles, California. In other words, none of them are local florists unless you happen to live in the city they are located. Scroll down the search page until you see listings that have addresses and local phone numbers, as most florists have dropped their 800 lines. Most people have cell phones these days. Also be mindful of your local yellow pages as Just Flowers and FTD advertise in mine. They also advertise on funeral home websites, Facebook, other online community sites, etc. Real florists will not be advertising everywhere you look. Here's a short list of other sending only call centers that you can choose to use or not, but if you do use, choose carefully and always expect that the crossed out regular price of the standard bouquet is what a real florist will need in order to create that bouquet. Sending only call centers: Just Flowers, From You Flowers, FTD, Teleflora, Wesley Berry Flowers, Kim's Florist in Irvine, CA., Blooms Today, The Sympathy Store, Avas Flowers. There are more out there to be wary of, but as with all things research is key to finding the right thing for you at the time you need it. ALWAYS look up any business with the word complaints following it. If there is a bad rep to be found this is a sure fire way of locating it. I've worked in the floral industry for the past 20 years and can tell you that these call centers have been a thorn in our side for years. We don't deal with most of the call centers and only keep orders we feel we can create for the money they send us. I hope this is informative enough to help everyone.
Anonim
Flowers for funeral embarassingly small when I paid for exquisite upgrade
AVOID MY MISTAKE - READ THIS! I ordered flowers for a funeral. The arrangement was called the "Givens Plant Basket". The basic plant basket was 59.99 and it was a beautiful white basket with at least 3 live plants and 3 ornamental flowering plants. There was a cyclamen, African violet, and I think it was an azalea or at least as best I could tell. Beautiful purple violet, pink cyclamen, and lighter pink azalea. I wanted something grand to be delivered to hopefully be put up by the casket with the other large arrangements. So I ordered the exquisite upgrade for an extra $25.00. Since this was my first time ordering from Wesley-Berry, supposedly I was getting a 20% off discount. I was also supposed to get free shipping as well because I was ordering more than a certain amount. So, I put in all the information myself and they charged my credit card. When I got to the funeral, I was shocked to see this little arrangement, which was nothing like what I ordered sitting on a side table with the card with my name on it. I was so embarrassed I wanted the floor to open up and swallow me!!! At the church's dinner after the funeral, they brought in most of the arrangements, definitely all the plant arrangements. I looked all over for mine, and found out that "it was so small they left it in the car". Nobody even wanted to bring it inside to be displayed with all the others. Further, they were handing out different arrangements to the immediate family members but mine wasn't in the mix. Nobody wanted it. My aunt said, "just leave in the car, I'll keep that little one." Again, I was embarrassed and angry. Not only was it very, very small for what I had paid, it was nothing like what I had ordered. It had a green and orange checkered ribbon - not at all appropriate for a funeral -- and there were only two ornamental flowers - a purple pansy and orange something very tiny flowers. It was not in a basket it was in a tin. I got nothing that I paid for. However, I did receive embarrassment and now I can't get any of my money back because I can't get anybody on the phone to speak to me about it. Here's what you as my reader need to do. Just Google Wesley-Berry Flowers. There are thousands of online complaints about this company. Here's why I'm angry.......Here's what I paid: 59.99 Givens Plant Basket -20% making the plant basket 47.99 + 25.00 exquisite upgrade + 3.99 card service - never a separate charge before from florists + 7.99 vase service - never a separate charge before from florists + 0.00 shipping service (normally 19.99) + 8.99 handling fee subtotal was $93.96 + sales "fee" -- wait a minute, online products in Indiana don't get a sales tax......oh, wait a minute, its not a sales tax....its a sales FEE. A fee for sales???? I did my own sales. I got online and looked it up. Put in all the information including what I wanted the card to say, what arrangement I wanted, where I wanted it delivered including address and phone, whose funeral.....I DID EVERYTHING, WHY DID THEY NEED A SALES FEE? And isn't that usually covered under the handling fee? At any rate, that 59.99 plant arrangement cost me $107.81 total dollars. Wait a minute, that's with free shipping and a 20% discount???!!! Are you kidding me???!!! Then to get to the funeral and see what was delivered, not having it among the others for the funeral dinner because "it was so small" and not having anybody want to take it home because "it was so small". Here's the thing - Had I not had the discounts I would have had to pay $139.80 for that tiny thing. Instead of delivering something worth $139.80 which legally I was supposed to get, I didn't get a TRUE discount or FREE shipping. I got RIPPED OFF!!! I am very angry about this. I tried to call them but I got a hold of someone I couldn't understand because of a thick foreign accent. I asked to speak to an American and this person kept repeating "what is your problem? I help." Again, I kept asking for an American because this person was horribly difficult to understand. This person finally said to call this other number. I said "that's the number I just called"....then they said "try" and gave me another number. That number was no longer in service. In the photo, you can see this embarrassment. Ask yourself if you would be willing to pay $139.80 for this.....or even $107.00??? Also, the link to what I wanted is below. Now, I'm not naive, I know substitutions can be made, but what I got was nothing like what I ordered. They didn't even try to emulate what I ordered. And, its so dang small!!!!!
Anonim
Its Your Fault
When you go on WBF website look under policy's. The policy's are there in black and white, they may substitute ANY item with out informing you, They May change delivery date when they NEED to. If you are cancelling the order wbf may keep up to a cretin % of the $$$. Its your fault that you are to stupid to read. If a deal is to good to be true than its not a deal, furthermore if you want to get mad at someone get mad your self for not reading the Terms and ConditionsCoupons, Store Credits, Specials or Discounts All coupons and special offers are subject to cancellation and/or change without prior notice. Coupons, codes, store credits, specials and/or discounts cannot be combined with any additional offers. Offers are valid with coupon or promotion code only. Not valid on previous purchases. Void where prohibited. A WBF® store credit may only be used for purchases online at wesleyberryflowers.com, but may not be used over the phone. Rebate Details Purchases that are identified as qualifying for a rebate are awarded the rebate in full as soon as the product has been delivered. The notification of the rebate will be sent by email along with the delivery confirmation. Rebates cannot be used on the original purchase that earned the rebate. All rebates have an expiration date and must be claimed within said period of time. Rebates are offered in denominations of not more than thirty dollars. Rebates offered amounts greater than thirty dollars will be satisfied with multiple rebates equaling the full amount of the rebate as offered. All rebates issued by this company are redeemable exclusively with this company for future purchases and has value only when used online with one of the approved websites upon which it was issued. These rebates cannot be combined or used with any other offers, they must be used off the original list price of the product.A WBF® rebate may only be used for purchases online at Wesleyberryflowers.com, but may not be used over the phone. Fees and Charges Shipping/Service Charges: Our shipping/service charges for florist hand delivered flowers as well as all UPS/FedEx delivered items can range from $9.99 to $19.95.Sales Fee: Covers variable costs associated with fresh product availability year round. The Sales Fee can range from 6-12% of the total order cost, prior to discount.Standard Service: Based on your delivery requirements, a variable fee (ranging from free to 19.99) will be added to help ensure your arrangement is delivered the date you choose.Express Delivery: For delivery requests that you would like delivered before Noon local delivery time, an additional fee will apply, ranging from $2.99 to $6.99. Refund Policy If you are not completely satisfied with the quality of one of our products, please contact us immediately by electronic mail or phone, and we will gladly provide a replacement. Any problems must be reported upon delivery. All service charges, handling charges, delivery charges or shipping costs are non-refundable. Unfortunately, we are unable to provide refunds on any merchandise that is not returned or after its intended use or consumption. Duplicated orders, orders accidentally placed, orders where delivery was attempted, and/or orders cancelled before their scheduled delivery date may be refunded for the product price with a 30% cancelation fee applied. Distribution Please note that the costs of transactions as noted are the final distribution of funds relative to the product, service charge, and H.C. and will be cleared accordingly. Service Charges (SC) and Handling Charges (HC) may cover such cost as shipping, delivery, packaging, taxes, licensing, compliance issues as well as issues related to market price fluctuations. Binding Arbitration Using Established Alternative Dispute Resolution Provider This Limited Warranty Policy shall be governed by the laws of the State of Michigan without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Any claim or dispute in connection with the purchase of any goods or services shall be resolved in a cost effective manner through binding non-appearance-based arbitration. The arbitration shall be initiated through an established alternative dispute resolution provider mutually agreed upon by the parties. The alternative dispute resolution provider and the parties must comply with the following rules: a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and c) any judgement on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. If the foregoing arbitration clause does not apply for any reason, you may agree to submit to the personal jurisdiction of the state courts located within Oakland County, Michigan and the federal courts in the Eastern District of Michigan, Southern Division for the purpose of litigating all such claims or disputes, which courts shall have exclusive jurisdiction of such claims or disputes. In either the case of arbitration or litigation, the entire aggregate liability of Flower Delivery Express, LLC, Wesley Berry Flowers and any of their affiliated companies shall be limited to the amount actually paid by the customer for the products giving rise to the liability; and, in no event will the total cumulative liability of Flower Delivery Express, LLC, Wesley Berry Flowers and all of their affiliated companies exceed the amount paid by the customer for the goods and/or services ordered. Notwithstanding the foregoing, Flower Delivery Express, LLC, Wesley Berry Flowers and all of their affiliated companies may seek injunctive or other equitable relief to protect its intellectual property rights in any court of competent jurisdiction. Delivery Services We utilize 3rd party delivery services including Fedex, UPS, local flower shops, and other services that allow us to delivery our products. Confirmations provided by these delivery services are valid evidence of the product's delivery. Back To TopSubstitution PolicyOccasionally, substitutions may be necessary to create your arrangement, due to the availability of certain plants/flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers/plants of equal or greater value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand and/or availability, especially during major holidays. In single-flower/plant arrangements, such as an all rose bouquet or orchids, we will make every attempt to match the flower type, but may substitute with another color.ame-Day and Next-Day Delivery in U.S., Canada and Internationally In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 4:00 pm (EST) weekdays, and 2:00 pm (EST) Saturdays, in the recipient's time zone (excluding holidays and peak floral delivery periods.) Otherwise, next-day delivery is the norm. Our standard service charge ($19.99 per delivery in the U.S. and Canada/$24.99 international) apply to all orders. Fed Ex packages may have various charges. Peak Floral Delivery Periods IMPORTANT -- At peak floral delivery periods, such as Christmas, Valentine's, and Mother's Day weeks, please order at least one to two days in advance to ensure timely delivery. Sundays and Legal Holidays Delivery service is often NOT available in many areas on Sundays or legal holidays. While every effort will be made to accommodate such deliveries when possible, items requested for delivery on a Sunday or legal holiday may be delivered the day before or day after the date requested, if necessary. Requests for A.M. or P.M. Delivery On orders received at least 24 hours in advance (excluding peak floral delivery periods), we will be happy to honor requests, whenever possible, for AM delivery, PM delivery, or delivery by a specific time (e.g., by 4:00 p.m.) For same-day orders placed by 12:00 noon (recipient's time zone), you may also request delivery by 5:00 pm. Every attempt will be made to provide for regular and express deliveries as requested. In the event of a delay we will attempt to inform you. Regardless, we will reschedule for the next available opportunity. International Orders Wesley Berry Flowers delivers roses, wrapped bouquets, and living plant gifts throughout most of the world via an international network of affiliated professional florists. For deliveries outside the U.S. and Canada, simply select from our menu. (Allow one to two days for delivery, excluding Sundays, legal holidays, and peak floral periods.) A Few Remote Areas Have Flexible Deliver-ability Some of the areas that we deliver to may have fluctuations in deliver-ability. This can be caused by a variety of issues that include, but are not limited to, road construction that changes or prevents delivery, seasonal access (such as ferry boat service), changes in the availability of FedEx routes and florist delivered routes. When we become aware of these issues, we will seek alternate means of delivery, which may involve the necessity of delaying the delivery and/or substitution in product.Unfortunately, we are not always aware extenuating circumstances in as prompt a manner as we would prefer. We do not always know that a delivery cannot be made until after several attempts and all options have been exhausted. Deliveries Sometimes Need to be Rescheduled IMPORTANT -- In cases when weather, local conditions, extreme traffic issues, inaccessibility to the location, necessity to special order, orders that for whatever reason cannot be delivered on the date requested, we will attempt to notify the sender. However, unless we are specifically instructed otherwise, we reserve the right to reschedule delivery for the next available delivery date. In all cases when this becomes necessary, we will provide a FREE UPGRADE to the purchase. Also, a note of apology for the delay will be included with the item.ems Displayed OnlineA complete menu of popular items is available online for birthdays, anniversaries, get well wishes, new babies, holidays, expressions of sympathy, and almost every other occasion. Elegant roses, fresh flower bouquets, blooming and green plants, and fruit baskets are some of the items that we deliver around the corner and around the globe to help express the thoughts and feelings of over one-million customers. Each gift is professionally designed and delivered to ensure the highest level of quality and service. A personal enclosure card with your message is included at no additional charge. For your shopping convenience, a wide variety of popular items may be viewed online. Each of these beautiful gifts is individually designed with the freshest flowers available, and most are offered in a variety of sizes and prices to meet differing budgets. Of course, while the items shown are representative of overall style, color scheme, and value, specific flowers and containers may vary in some cases due to design interpretation and availability or to meet our quality standards. Back To TopSatisfaction GuaranteeIf you are not completely satisfied with the quality of one of our products, please contact us immediately by electronic mail or phone, and we will gladly provide a replacement. Any service charges, handling charges, delivery charges or shipping costs are not refundable. Unfortunately, we are unable to provide refunds on any merchandise that is not returned or after its intended use or consumption. Any problem must be reported upon delivery. Duplicated orders, orders accidentally placed, orders where delivery was attempted and/or orders cancelled before their scheduled delivery date may be refunded for the product price with a 30% cancelation fee applied.We have over one-million customers worldwide and every one of them is as important to us as family. If you have a concern please contact us: Telephone: (866) 233-**** Email Address: customerrelations@***.com The Berry family has been in the retail florist business since 1946 and are proud members of the Better Business Bureau. We subscribe to the Better Business Bureau’s ethical codes of business conduct and make every reasonable effort to satisfy our valued customers. With over a million customers sometimes we make mistakes and we want to correct those mistakes. In those rare instances when we drop the ball, please let us know. Your satisfaction is our top concern. Delivery Date Changes IMPORTANT: In cases when weather, local conditions, extreme traffic issues, inaccessibility of the location, necessity to special order, orders that for whatever reason can not be delivered on the date requested we will attempt to notify the sender. However, unless we are specifically instructed otherwise we will reschedule them for the next available delivery date. In all cases, when this becomes necessary, we will provide a FREE UPGRADE to the the purchase. Also a note of apology for the delay will also be included with the item. A Few Remote Areas Have Flexible Deliver-ability Some of the areas that we deliver to may have fluctuations in ability to deliver. This can be caused by a variety of issues that include, but are not limited to road construction that changes or prevents delivery, seasonal access such as ferry boat service, changes in the availability of FedEx routes and florist delivered routes. When we become aware of these issues we seek alternate means of delivery that may involve the necessity of delaying the delivery, or changes in the products. In all of these cases, we always provide a free upgrade and a note of apology. Unfortunately, we are not always aware of these extenuating circumstances in as prompt a manner as we would prefer. We do not always know that a delivery can not be made until after several attempts have been made. Back To TopPrivacy PolicyThis privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy. Information We Collect If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction. When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users. "Cookies" Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you don't have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website. Our Use and Disclosure of Your Information When opening an account or making a purchase, you have an opportunity to opt-in or opt-out of receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information that we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line "no emails" or reply to our email with the subject line "no emails". If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site, to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use. We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will not include any personal identifying information. We may share your information with any other reputable vendors for the purpose of sending out special offers via email and/ or in connection with goods or services. We cannot ensure that all of your private communications and other personal identifying information will never be disclosed in ways other than described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability. Security This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet. Linked Sites If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites. Changes to Privacy Statement; Consent We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement. Questions and Comments We at welcome your questions and comments about this Privacy Statement.