Wellcare Health Plans Overview
Wellcare Health Plans has a 1.2-star rating, derived from feedback provided by 54 customers. In the Insurance category, it secures the 139th position out of 868 companies.
Rating
Contact Information
Website
www.wellcare.com
Phone
(800) 919-8807
7700 Forsyth Boulevard, St. Louis, Missouri, 63105, United States
Wellcare Health Plans Reviews
Bryant
Need help with a grievànce
A grievance that I filed that didn't address my concerns with my vision. I had eye surgery and they will only pay for the glasses that they want you to have and if you need something a little different you are on your own. They want pay anything towards them.
Scott
Change providers
Youre member services phone number 1-83*-***-**** has failed after the first answer and pressing 1 fourteen times.Incredibley terrible service,beyond comprehension
Steven
Their account supervisors must be extrapers cuz their names are diamond Porsche miracle their joke they're just operators that's all they are they with their they promote them to supervisors their los
The worst the people routine customer service they'll ask you they'll talk with slurs and act like they're up on the street there's some type of street person like they're going to beat you up they'll ask you for your ID number over and over and over unprofessional their account specialist supervisors they have names like diamond and Porsche and miracle I mean what am I talking to a *** it must be with those names it's a joke it's a waste of money and attacked for his report and I'm a taxpayer and I don't even get there everything I need to do is covered by my insurance and they did nothing for me and they still have I'm just going to keep on my greens with Medicare they suck
Steven
They simply don't give a damn about people just money
There isn't enough time they just suck especially their management their account specialist supervisors and their accelerated they're the same thing they just really suck
Steven
It was a waste of time just like everything else was WellCare you have so many departments that don't do nothing not a thing
I filed my grievance nothing happens I leave messages to have a call back nobody calls me back I can't get a customer care to take my grievances right all they wanted to tell you is they're sorry and then connect you with the account supervisor slash accelerated do nothing but lie to you person who takes your agreements down and tells you we're gonna accelerate it and somebody call you in a couple days and then you call back and in a week later and they say some gay dude that gets mad at you because you're calling them and you'll get a letter in 30 days which I've never gotten one not once and to get my referral you guys told me I had to go to the doctor then the doctor's office would tell me we don't treat you for that here there's another number for it on your card and then you gave me five doctors since last October two of them out of network and one of them when I did get sick and went to go see her she told me I was too young to see the doctor at this clinic and to call that you guys well care and get us some numbers for that clinic that I could see Dr Jessica you guys gave me two numbers from your customer clown department and there are both disconnected you guys really suck and then today I who do I get a call from out of the blue response team I've left maybe 50 messages there nobody's ever returned my call he tells me don't worry you know when you're middle management says don't worry that means you're gonna get stuck up the *** and he tells me somebody's gonna call you back tomorrow and and help you oh guess what happens some lady calls like an hour after he calls and using a two one one number that comes up spam this is all ethical Europe a case management lady is how ethical she was she called me on a number that would come up spam knowing that I wouldn't answer it then when I did call back the right number that she left me with her extension six one eight five the case manager girls she had faith in them because she knew they would they would not let me talk to her even if I put in the key the exact extension number and they took me I couldn't talk to her so what good is anything from well care except calling you guys dead care and you know it's even funnier when I called this number for this website I didn't even know existed because I started putting my grievances online because I couldn't trust the care customer care people to word it right this came up and some girl I call her and she wanted really help me she was I got to connect you with well care what she called easy choice in my state they don't even have the right phone number on their website it's in a seven one poor area code and they have five six two you guys really suck I can't wait to hear from you I mean if you have enough cornice need to know You people don't care about people all you care about is money and you know what HMO stands for human maggot organization eat on maggots my ID number is 318 one two zero zero two three three and my number is seven one four nine two six nine two zero nine I'd give you my name but I know a robot's gonna read this anyways and even if you were human all you believe it what's on the screen you freaking bot
Vicki
I've been on phone for over 2 hours waiting on a USA supervisor, THEN got disconnected
I'm trying to confirm my bill, find a preferred pharmacy less than 1 hour drive each way, and get the website to work without logging me out every ime I click something
Anonim
Why are they not investigated?
In the time I have been with Wellcare (a misnomer to be sure) I have seen my prescription costs explode! My benefits are available nowhere, and most often cannot be accessed. My OTC debit card has never worked and all "customer service" an oxymoron greater than jumbo shrimp cannot help. They only offer to send you a grievance form. I don't need a form, I need the benefits I pay for! One star is one too many. Don't walk away from these bandits, RUN! If you like being on hold, speaking to people with heavy foreign accents that cannot be understood, and getting nothing in the way of coverage, this is the company for you.
Anonim
Pharmacy can not find Rx plan
I have called three times about getting the information I need to get my Ex's and I still haven't been able to get the correct information needed to get my medicines.
VG
Have signed up the worst doctors
Original review Jun 16, 2022
In my area, Wellcare has signed up the worst doctors. First, you can't get a new patient appointment with any for at least 3 months even a specialty like a cardiologist--who is important to see if you need one, after having a quad bypass, I need to see one. My "Wellcare" GP doctor got mad and walked out of our 'new patient' appointment because he disagreed with one of my medications. I said I liked using the med and it helped me a lot, he said they didn't, and now won't prescribe them to me. So, I have wait until there is an opening 3 months from now to find ANOTHER new GP. And, I have to suffer in pain because he won't prescribe that medication. He also doesn't believe in taking a daily vitamin pill. I hope the cardiologist I have waited since April to see isn't as rude as my GP.
Anonim
Customer Service
I had a question regarding hearing insuranc3. I called the customer service but greeted with a voice automated, and because of a speech impediment, that did not recognized my voice patterns, it took forever to actually get to speak with a real human. I posed my question and was asked if I minding to be put on hold. After expressing that I actually did mind being put on hold and was put on hold anyway. I gave it 10 rings and just hung up. My point... my question did not get answered and most importantly I wasted a good 30 minutes on the phone. What kind of customer service is that!
Kelsei
WellCare has terrible customer service
first of all I am a diabetic.. I call up to see what kind of off glucose monitor That in my plan and see which one Well Care will pay for. so they told me dexcom G6 so i called my doctor and them to send in a request so they did i got denied so i call Well Care again they said my doctor need to call in they gave the number to give to my doctor this happened 5 times so finally they approved the dexcom G 6 receiver now i did not know this came in 3 parts.so now i had to get approved for the Sencer so i had to go through all these steps again after 5 more times calling WellCare they finally approved the sensor after a week of calling the staff of WellCare are very hard understand and they so confused of what to do i have 5 different numbers to call so now i have called and talk to 5 supervisor to get the transmitter approved so they are saying my doctor needs to fill out a form which they 3 times now and i am still being denied so i talk to a supervisor today and gave the number for my doctor to call, and it is a Florida number i live in TX i can not test my blood sugar and now i have almost ended in the hospital twice can anyone that know what they are doing in WellCare help i will not ever recommend anyone to well care i will not sign up for wellcare ever again
Anonim
Horrid service.
Horrible, I sent Wellcare a check for my wife and my annual premiums on Jan 10, 2022. The payments were due Jan 30 and checks did not clear by then, so I called and paid in full by credit card on Feb 5. The checks cleared on Feb 10th, so I commenced trying to get a refund for the overpayment on Feb 12th. I have spent over 5 hours on the phone. Holding. being transferred to other individuals, being cut off numerous times. Still no refund for what was likely their mistake to begin with. I see their average rating is 1.2 out of 5 and suggest it would be lower if zero were an option. I rate them as zero and will renew with someone else as soon as possible.
Anonim
Received card from WellCare that prescription plan was staying the same but failed to mention that monthly premium went from $19 a month to $69 month. We use very few medications.
Huge increase in monthly prescription coverage premiums. We use very few meds and these are generic and inexpensive. The card we received from WellCare stated nothing had changed on our plan. Then premium was raised $50 monthly for each of us, but that notice didnt come until AFTER the ability to change plans. STAY AWAY from WellCare. They are out to fleece seniors. And, their customer service is horrible. The supervisor just kept talking over me! I may be old, but not senile and am aware when someone is rude and could care less. #WellCare is not a company that cares about the customer, only the customers money!
donald
Elder abuse
My mother has cognitive issues. We found she had changed her insurance when new paperwork arrived. We called to found out how this happened, the first person talked to was out of the country., The second person when asked for information said they had to elevate to their supervisor put on hold for over an hour {this happens with every call} You will be told a call will come the next day this does not happen. I faxed in cancelation. Thought this was over, evidently every time you cancel it alerts sales to start calling. Sitting with my mom, she had 6 calls in 2 hours from representatives from well care. This is continual 7 days weekly, calls start at 8am to 8pm. Calls and faxes have been sent to cease and desist calls. This has not happened. If this has happened to you, please email me, dondonfish@***.net
Steve
Difficulty in Disenrolling
Updated by user Jan 26, 2022
I called my financial institution to stop payments to Wellcare on Jan 11th. Payments are due about the 15th each month.
On the 19th Wellcare sent me a letter, which I received on the 26th, saying they received my letter wishing to disenroll and now I have been. They...
Updated by user Jan 12, 2022
I called Wellcare yesterday, per the instructions on the letter received in response to my cancellation letter. I wanted to give them another chance to cancel my membership. The first person I spoke to asked me the half dozen verification questions, and then needed to...
Original review Dec 30, 2021
I called Wellcare a couple of months before open enrollment to schedule cancelling my membership but was told to call back during the open enrollment period. I did this, but then I was told I had to send in a written request. I considered just stopping payment then decided to follow instructions. I sent the letter, with all the required information, registered so I would know they received it. It was delivered 12-07-2021 at 7:20am. Then a few days ago, about Dec 24th, I received a letter saying it was missing information. The reason checked was based on time of the year, guessing Open Enrollment period. On the back of the letter, it said I could call Medicare and cancel on the phone. That would have been helpful. I did that, but they could not help because by now we are not in the open enrollment period. He also was surprised that I could not disenroll on the phone when I called during the open enrollment. So, I called again. I was verified, transferred (on hold for 49min) verified again and was told they needed to transfer me again. I was on hold another 25 min. I believe disenrollment should have been done on that 2nd call which was during the open enrollment period. I went on line and found I could submit a question. I hung up and hoped that message will get a response. Total time on the phone: 1 hour, 16 min, 53sec. I did get a quick email response but they told me to do the same thing I had already done, request by mail, with details, and signature. I responded asking if they read my message or just saw they I asked to be disenrolled. They replay back I must call, they can't discuss this by email. A responded and they responded with the same form reply. Basically so sorry, please call. So now my reply are returne with the same: "We apologize for the inconvenience. Due to privacy regulations, we can only release general information via this email. Please contact Customer Service via our online web chat support or by calling the number on the back of your Member ID Card." .
Glenn
Resolved: Preys on Older Population
Updated by user Dec 21, 2021
The state insurance commissioners office confirmed this morning that Wellcare has cancelled my sister's enrollment. I appreciate the company's responsiveness. Member services needs improvement though and there was still inappropriate marketing.I've updated the rating of this company to 3 stars as a result..
Original review Dec 16, 2021
My sister has been diagnosed with Alzheimer's disease and was apparently called by a sales representative of this shoddy organization who signed her up for their HMO plan. Due to her diagnosis, it was important that she retain her current physician and neurologist. I have run into numerous issues with trying to get her disenrolled: 1. Member services representatives do not speak english very well and are very difficult to understand. 2. My sister and I were told that I could represent her once she gave verbal approval on the first phone call and that the authorization would be good for 14 days. Next time I called, I was informed that she would have to give approval upon every call which is problematic as she lives in an assisted living facility and the facility is on lock down. 3. We were told that Wellcare would process our cancellation request in three days and that we should call back to make sure this was done. We were not given and reference number as their system was apparently "experiencing problems." 4. I called back on day 3 and was told that there was no evidence of a cancellation being processed on her account. We requested that cancellation be processed again then were told that we need to write a letter requesting cancellation and that we would hear back in 10 days on their "decision." The amount of bureaucratic red tape and lack of customer service from this organization is absolutely unacceptable. Their sale of services to an individual who is not capable of making such decisions (this becomes very evident after just a minute on the phone) is appalling. This is by far one of the worst organizations that I have ever had the displeasure of dealing with. Bureaucratic with very questionable ethics and business practices.