Walgreens Overview
Walgreens has a 2.2-star rating, derived from feedback provided by 2800 customers. In the Pharmacy category, it secures the 1th position out of 351 companies.
Rating
Contact Information
Website
www.walgreens.com
Phone
(877) 250-5823
200 Wilmot Road, Deerfield, Illinois, 60015, United States
Walgreens Reviews
Salim
They lie to you about taking good rx and then decline when you get to the store
confirmed with pharmacist that they would take good rx coupon on otc item. went to store to purchase and noone would admit they said that and would not honor the coupon. in another instance at another store, the pharmacist flat out said they did not have the item when it was in fact in stock on the shelf. customer service does very little to correct this lack of service. extremely difficult to contact personnel in the pharmacy department.
Alan
Not getting my problem resolved.
A purchase a couple of gift cards at the Walgreens in Olive branch in June. One gift card activated a medically. The other 1 said 24 hour activation. I waited 24 hours. The card did not activate the Storer's policy. Has no refunds on gift cards or no exchanges. that in case there's a problem. Walgreens has $280 over a couple of months. Money this is going on for a while. I would like to get it resolved.
Wendy
Rude manager and terrible service
Updated by user Jul 28, 2023
I spoke with corporate after 2 hours on hold. No resolution. I want a full refund and they also forgot one of my items but i didnt want to go back to get my item because of the service i got was so horrible and i had my child with me
Original review Jul 28, 2023
They forgot an item in a pick up order, then they refused to print me a receipt! I asked for a manger and kia the lady said she was the manager. She tried to accuse me of stealing when all items were paid for. I had my child with me and could not believe how rude the manager was to me. There should be no reason i am denied a receipt!!! Also, every thing was paid for in advance! I cannot believe how they treat their customers!!! Cvs is so much better! Dont waste your time. This particular walgreens is horrible! The manager clearly hates her job and is miserable!!! I spend alot of money at Walgreens, very upset about this situation. I have called corporate but they were no help and i was on hold 4 different times for over 30 minutes each time. A total of 2 hours waiting to speak to corporate. They need to go out of business, the punk rocker (manager) with pink hair and piercings is clearly not qualified for her position and sucks at customer service!!!
Jennifer
Need Replacement Ebay Card
Ebay Card Not Working I Need Help I Spent $100 Dollars Please Contact My As Soon As Possible If You Can
Missy
I had an issue with one of your employees
My husband and I tried to return an item that we purchased. A manager that the employee had called over to complete the return accused us because she supposedly didn't see us come in with the items that we were returning so she basically accused of stealing.. we asked her to look at the cameras and she called us motherf****. Told us we better not be playing around in her store stealing or we will go to jail!!! Remind you we've been in this Walgreens.. we offered to wait while she looked at the camera which she didn't want to do.I mentioned how embarrassing the situation was to my husband and she turned around and looked at me and said well don't be embarrassing!!! then and called us *** again in front of a bunch of other customers that were waiting in line!!!. We called Walgreens customer complaint line.. we we're assured that the problem would be handled and we have not heard a response back from anyone.
Akbar
Customer service no good at pharmacy
Pharmacy worker rude behavior no treating people like a person rather like a *** its not good customer service these people need to be retrained an takin out to another store maybe cause they seem to only treat certain people like this so now these people are a target when they go there this is so sad for people coming there I like walgree is a very good store with variety an good workers for the most part but these bad apple will make u lose customers not a good idea to let this rude behavior persist for it will damage the Walgreens experience please get this person some more training that really put me on edge when I go there I dont now she is going to do this again to me yelling at me an embarrassing me in front of other customers not a good sight
Diania
Walgreens I Just Awful - Don't Shop At Walgreens
Walgreens is deteriorating badly. Product quality. Fake "sales" prices that are way above regular retail - can you believe that they try to deceive and cheat their own customers? Customer service is terrible. The corporate office sucks badly and is motivated only by money, not customer satisfaction. In Buffalo, New York there is an employee named Lena who is the worst service rep ever and should be released by Walgreens for stupidity. Walgreens photo lab is a disaster and cuts off the photos, trying to save money on the printing paper and ripping off their customers. I had to go outside of the company to get my money back after Walgreens acknowledged the problem and decided to do nothing about it. My credit card bank took the money back whether Walgreens liked it or not. That's when and why I dumped Walgreens. This is not the same company it used to be. It was merged with Alliance Boots which is milking it for money. Walgreens puts less in the packaged than before, and their prices are ridiculous as is the entire company. DUMP WALGREENS and shop elsewhere to get better value and service. Do not shop at Rite Aid, either. Walgreens owns them, too. Walgreens sucks, dump 'em and never shop there again.
cynthia
Prescription
Currently, in between insurances, so I wanted to pay cash. Pharmacist would not respond to Medicare supervisor or past insurance supervisor, to explain. I have no coverage. I need medication as I am post-operative for my full knee replacement and need to perform my physical therapy duties. No cooperation. Very unprofessional pharmacists.
Dwayne
Customer service is always friendly and professional
I simply wanted to speak with an actual person to make a credit card payment. However, I just do the connection issues. I did encounter problems with the online service. Repeating my Social Security number could not be processed at the time. It was a little frustrating and time-consuming. Fortunately, I was redirected to a customer service representative.
Rosia
Sold redeemed Amazon gift cards
Bought two $100 gift cards to shop online and they had been 'redeemed'even though I personally scratched off the codes on the back.
Bonnie
Rude pharmistist
Keep trying to give me meds I no longer take and charging for them . Pharmistist got really rude over me saying I wanted refunded. I live on limited income
Manveer
Dispute over Apple Gift card charged but not activated
I tried to buy two Apple Gift Card.4-23 No sale. I Reagan email from Discover a sale went thru two Walgrens. I went back talk to mng. She said come back in morning talk to a higher mng. 4-24 I talk to Mr. Lorean she showed me receipt and gift card to match . She said non sale. I showed here my Discover statement of sale too Walgrens. She had me call Apple they varied funds went to other Apple cards I was buying but needed to be activated. Korean sain she dies not do that out of hers hands. To call 1-86*-***-**** they would handle. I called they do not talk to customers only store merchant mng. Korean said they were wrong. She also talked to my discover team they verified funds out of my account. She said to come back Monday 4-27 to talk to Corp Mng Tracey. Lorean said the only way she could activate my $500 is to run my Discover card again but that would charge me another $500 and I would not do that. I called and apple advisor they put a case on Walgrens not honoring my $500 paid to them one Apple gift card.
Robert
Very poor service in DeRidder Louisiana
Every single time a prescription is made, it takes an average of three trips to Walgreens and two to three days to get it filled. The automated prescription refill system almost never has my request in the system even after giving it an extra day or two to pick up. I can never get through on the phone to speak with a pharmacist. Hold time averaging 40 minutes up to an hour and a half. When the 1 1/2 hour hold time was finally answered, the call was either dropped or employee hung up.
Amanda
I'm a employee of this store with speech impairment: I get frustrated and stressed out when people don't understand someone with disability/anxiety for example: me with a speech impairment and have a
I'm a employee of this store with speech impairment: I get frustrated and stressed out when people don't understand someone with disability/anxiety for example: me with a speech impairment and have a struggle finding a job/getting promoted/get written up for no reason at all plus it's all big misunderstanding/not understanding meaning of a word/or whatever/i dont swear/makes me feels that there's a favoritism/I'm feeling im being discrimated cuz of my disability (speech impairment) which i am used to from my past of people which i don't like to talking about my past of people/jobs too painful/cause me to have a anxiety/panic attack (my past taught me so many things of being stronger and better person right now thanks to my hubby, my co-worker: Candace/Damaris, my 2 friends thanks you guys make me feels good/stronger/better/forget about my past issues with people/jobs! I am very blessed and happy and thankful for my hubby and family/in-laws and a job and my car and roof over my head!!! I'm blessed have a caring co-worker Candace/Damaris! Emilia, mariya, ashley, luv, madison reminded me from my past people/co-workers of how i got treated which i don't want to talk about it at all cause me to break downEverytime goin to the office or a meeting/or talking to my supervisor/sorten leads reminded me from past supervisor/few leads of how i got treated which i don't like to talk about at all cause me to break down into tears. It is very hard for me as a person: to trust/make friends/talk to people without myself thinking of being judged, get make fun of/talked about, get miscommunicated/so on which i am used to get talk about/make fun of/judged/so on from my past when i was in elementary to high school because of how i talk/my voice and i used to get stared. past is a learning tool for me. what helps me stayed relaxed/calm/focus: my hubby, candace/damaris, the beach, playing my games, takes deep breath, learning different opportunities/get different experiences, organizing, and other thing too mainly my hubby!!! I'm used to not getting promoted and not being appreciated of my hard work/so on especially from my past, again, it caused me to break down into tears. i like to come to work/do my job/go home and not to think about my past/not triggered my anxiety. i am used to tattletales, snitches, people staring, so on especially what i gone through from my past, triggers my anxiety. we all need to learned how to treat other with respect/think about what other people feelings and what they're going through especially ones with disabilities for example: me with a speech impairment struggle of finding a job/getting a interview or get hired/be there for each other life to short way it is/stop and think before speaking and writing and emailing/other things. thankfully i've a job which you guys! I'm used to people complainingand job is a job always going to be something don't like or whatever case may be and needs to be thankful that have a job especially when it is hard to find a job for example: me with speech impairment. i like to mind my business/keep my mouth shut especially i never ever have anything to say to anyone/like what to talk about/like how to say it without saying it wrong way or whatever, so on. Too many clicks/have their own group like Madison/luv/Emilia/Christie reminded me from my past/last job which I don't want to talk about it makes me have a panic attacks same with sorten customers too especially one tonight/look at me weird scares me I'm a employee of this store with speech impairment: I get frustrated and stressed out when people don't understand someone with disability/anxiety for example: me with a speech impairment and have a struggle finding a job/getting promoted/get written up for no reason at all plus it's all big misunderstanding/not understanding meaning of a word/or whatever/i dont swear/makes me feels that there's a favoritism/I'm feeling im being discrimated cuz of my disability (speech impairment) which i am used to from my past of people which i don't like to talking about my past of people/jobs too painful/cause me to have a anxiety/panic attack (my past taught me so many things of being stronger and better person right now thanks to my hubby, my co-worker: Candace/Damaris, my 2 friends thanks you guys make me feels good/stronger/better/forget about my past issues with people/jobs! I am very blessed and happy and thankful for my hubby and family/in-laws and a job and my car and roof over my head!!! I'm blessed have a caring co-worker Candace/Damaris! Emilia, mariya, ashley, luv, madison reminded me from my past people/co-workers of how i got treated which i don't want to talk about it at all cause me to break downEverytime goin to the office or a meeting/or talking to my supervisor/sorten leads reminded me from past supervisor/few leads of how i got treated which i don't like to talk about at all cause me to break down into tears. It is very hard for me as a person: to trust/make friends/talk to people without myself thinking of being judged, get make fun of/talked about, get miscommunicated/so on which i am used to get talk about/make fun of/judged/so on from my past when i was in elementary to high school because of how i talk/my voice and i used to get stared. past is a learning tool for me. what helps me stayed relaxed/calm/focus: my hubby, candace/damaris, the beach, playing my games, takes deep breath, learning different opportunities/get different experiences, organizing, and other thing too mainly my hubby!!! I'm used to not getting promoted and not being appreciated of my hard work/so on especially from my past, again, it caused me to break down into tears. i like to come to work/do my job/go home and not to think about my past/not triggered my anxiety. i am used to tattletales, snitches, people staring, so on especially what i gone through from my past, triggers my anxiety. we all need to learned how to treat other with respect/think about what other people feelings and what they're going through especially ones with disabilities for example: me with a speech impairment struggle of finding a job/getting a interview or get hired/be there for each other life to short way it is/stop and think before speaking and writing and emailing/other things. thankfully i've a job which you guys! I'm used to people complainingand job is a job always going to be something don't like or whatever case may be and needs to be thankful that have a job especially when it is hard to find a job for example: me with speech impairment. i like to mind my business/keep my mouth shut especially i never ever have anything to say to anyone/like what to talk about/like how to say it without saying it wrong way or whatever, so on. Too many clicks/have their own group like Madison/luv/Emilia/Christie reminded me from my past/last job which I don't want to talk about it makes me have a panic attacks same with sorten customers too especially one tonight/look at me weird scares me I'm a employee of this store with speech impairment: I get frustrated and stressed out when people don't understand someone with disability/anxiety for example: me with a speech impairment and have a struggle finding a job/getting promoted/get written up for no reason at all plus it's all big misunderstanding/not understanding meaning of a word/or whatever/i dont swear/makes me feels that there's a favoritism/I'm feeling im being discrimated cuz of my disability (speech impairment) which i am used to from my past of people which i don't like to talking about my past of people/jobs too painful/cause me to have a anxiety/panic attack (my past taught me so many things of being stronger and better person right now thanks to my hubby, my co-worker: Candace/Damaris, my 2 friends thanks you guys make me feels good/stronger/better/forget about my past issues with people/jobs! I am very blessed and happy and thankful for my hubby and family/in-laws and a job and my car and roof over my head!!! I'm blessed have a caring co-worker Candace/Damaris! Emilia, mariya, ashley, luv, madison reminded me from my past people/co-workers of how i got treated which i don't want to talk about it at all cause me to break downEverytime goin to the office or a meeting/or talking to my supervisor/sorten leads reminded me from past supervisor/few leads of how i got treated which i don't like to talk about at all cause me to break down into tears. It is very hard for me as a person: to trust/make friends/talk to people without myself thinking of being judged, get make fun of/talked about, get miscommunicated/so on which i am used to get talk about/make fun of/judged/so on from my past when i was in elementary to high school because of how i talk/my voice and i used to get stared. past is a learning tool for me. what helps me stayed relaxed/calm/focus: my hubby, candace/damaris, the beach, playing my games, takes deep breath, learning different opportunities/get different experiences, organizing, and other thing too mainly my hubby!!! I'm used to not getting promoted and not being appreciated of my hard work/so on especially from my past, again, it caused me to break down into tears. i like to come to work/do my job/go home and not to think about my past/not triggered my anxiety. i am used to tattletales, snitches, people staring, so on especially what i gone through from my past, triggers my anxiety. we all need to learned how to treat other with respect/think about what other people feelings and what they're going through especially ones with disabilities for example: me with a speech impairment struggle of finding a job/getting a interview or get hired/be there for each other life to short way it is/stop and think before speaking and writing and emailing/other things. thankfully i've a job which you guys! I'm used to people complainingand job is a job always going to be something don't like or whatever case may be and needs to be thankful that have a job especially when it is hard to find a job for example: me with speech impairment. i like to mind my business/keep my mouth shut especially i never ever have anything to say to anyone/like what to talk about/like how to say it without saying it wrong way or whatever, so on. Too many clicks/have their own group like Madison/luv/Emilia/Christie reminded me from my past/last job which I don't want to talk about it makes me have a panic attacks same with sorten customers too especially one tonight/look at me weird scares me
Anonim
Refilling Controlled Substance
I have been filling a prescription for a controlled substance through a Walgreens pharmacy for six months now. Each month the prescription has been filled 3-7 days early with no problem whatsoever. Prior to this, the prescription had been filled at a CVS pharmacy for years. I changed pharmacies only because I moved. I have had the same doctor prescribing this for about five years now. I have never had a problem filling this prescription before this month. I called Walgreens to have my prescription filled five days early. My insurance company already cleared that it would be covered. The pharmacy tech put it through and said it would be ready in about an hour. Two hours later I called the pharmacy as I still had not received a text message saying that it was ready. I was then informed by the pharmacy tech that it could not be filled yet because it was five days too soon. I was told in order to have it filled sooner, my doctor's office would need to call and release the prescription early. I had my doctor's office call Walgreens to do so. Walgreens then sends my refill history and asks them if they were aware that I have been filling early. My doctors office still wanted the prescription released and suggested that I have it filled weekly instead of monthly then. The pharmacist states that this would be inconvenient to me WITHOUT CONSULTING ME. It is four days early and I have yet to have my prescription filled. Today I called the Walgreens pharmacy to ask that the prescription be filled tomorrow on the 30th day. I explained my confusion and frustration regarding that inconsistency and she hung up on me. I was not expletive or yelling. After this I finally called the corporate Walgreens office and filed a formal complaint. My complaint was documented and I was assured someone will call me back within two business days. Why is this a problem? Because this "controlled substance" is a medication I cannot just be off of for 5 days and not have consequences. This controlled substance comes with a dependence on the medication which does not make me a criminal of a druggie. This is a prescription from a reputable doctor that I need. I don't feel that Walgreens should have exhibited this type of control over medication out of the blue. If it was fine for the past six months to fill early, why isn't it now? I should have been told that filling early was an "exception" they were making. Because of their inconsistency I have been hospitalized for withdrawal side effects and have missed work. This is unacceptable.