Vrbo Overview
Vrbo has a 1.6-star rating, derived from feedback provided by 1300 customers. In the Travel category, it secures the 17th position out of 290 companies.
Rating
Contact Information
Website
www.vrbo.com
Phone
(877) 202-4291
11800 Domain Blvd. Ste. 300, Austin, Texas, 78759, United States
Vrbo Reviews
Roche
From Host- broken rules and disconnected policies
I had a guest who canceled on the day of arrival under faulted reasons. Vrbo honored me the host full payment as per cancellation policy. In 2 weeks upon guest's request they started to deduct in securements from my banking account the amount of the payment . I contacted 5 difference Vrbo ambassadors , who agreed that it is incorrect and promised to escalate my case. I never got any results. All of them refer to the billing dept.( subcontractor)However, I Never reply. Please help to get my money back
Stephane
Rented a "crack house " from them
Rented what looked like a crack house with no electricity, no drapes, no doors, soiled towel (provided only 1)... Host did not want to refund, VRBO refused to refund even though I provided 14 pictures of this *** hole.
Erin
Compensation ***
NEVER NEVER USE! Host cancelled while we were in car on way to property. VRBO WAS AWFUL We flew across the country for my 40th birthday. Lied to us about helping us and then never did. Said I would be compensated and when sent info the emails bounced and said not monitoring its been 2 months and still not compensated HORRIFIC
Angela
DO NOT USE VRBO, Not as advertised, property owner & VRBO no help and difficult to deal with
My family feels that VRBO is a scam, do not deliver what they promise and do not help people who are scammed by the property owner. The owner/manager lied about having air conditioning in the apartment and this was false advertising on the VRBO website. We specifically booked this place for 3 reasons and the number 1 reason was the Air-Conditioning. This place was still extremely unclean after sending one cleaner to come and clean it after the 4pm check-in time. He also lied about the cleanliness of his property. Both issues were a health and safety issue as my 92-year-old grandmother could not stay in a place that was not air-conditioned in a very hot apartment in Montreal's humid summer with an air quality warning. Also, I could not stay in a hot apartment with my health issues as well as the poor air quality affects my auto-immune disease and my asthma. Both health issues made it so that my grandmother and I couldn't open the window in our bedroom which made it even hotter and difficult to sleep. To make matters worse the apartment was completely filthy and very dusty which are also health concerns for my asthma and auto-immune disease. In addition to the fact that there were health and safety concerns, we were missing basic items in the apartment. There were towels for each of us (we booked for 5 guests and only had 4 bath towels), there were no facecloths, no hand towels for when you wash your hands, the bathroom doors did not shut completely and there were no kitchen cleaning cloths or kitchen towels. We noticed that just a half of a roll of paper towel and half or less of toilet paper rolls were in the bathrooms. (We have extensive photo's and video to back all of this up.) I also want to mention that we tried to get a hold of the owner/manager by phone about our issues and asked him to call which he did not. He also would not answer us about where to find the air-conditioning controls and units. We assumed that this was because there were none. The VRBO customer service people also tried to contact the unit owner/manager but he would not answer the phone for them either. The owner/manager/manager texted through VRBO and emailed about the cleanliness and said that his cleaners took pictures of how clean it was but the pictures were taken from far away and no one could actually see how dirty it was from those pictures. Of course it is going to look fine from far away. So be forewarned, the place looks great on surface but in person is dirty and poorly kept. As a side note, since we were trying to get a hold of the owner/manager urgently but he was not calling us back, out of desperation my cousin Kelly (also staying at the unit) texted and said he needed to call us because the unit was flooding as we knew that he was ignoring us and would only respond if he thought it was an emergency to him - which is exactly what happened, when he thought his place was flooding he called immediately. Since the owner/manager finally called us, we were finally able to talk to him. My cousin explained that we said that there was flooding so he would call us back about our concerns since our messages about calling us to talk were being ignored. He did not want to hear what we had to say and would not let me speak, he just yelled at me and then said you are a liar and you can leave a bad review about me, I dont care. You are never getting your money back and hung up. We spoke to 4 different people at VRBO over the phone on Thursday, June 29th over a six hour period. All said they would call us back when we got disconnected but in the end they did not. At no time did my phone show a missed call or a voicemail. If they had called and couldn't get through why wouldn't they leave a voicemail? The last person we spoke to that night was supposed to move us to another accommodation and agreed that it was a health and safety concern to stay there however when we got cut off she never did call us back. During those conversations they kept saying they had to check with a supervisor so we asked if we could speak with the supervisor directly but none were available. With nowhere else to go and talking to VRBO without call backs until after 10pm we had no choice but to stay the night. The next morning we spoke to two different customer service people who, after 3 hours, finally put us through to an agent who was supposed to find us somewhere else to stay. The accommodation person finally said that there was nothing she could do to help us despite the fact that the owner/manager had falsely advertised his unit AND we had many health and safety concerns. When we asked if we could talk to the supervisor, she put us on hold and then when she came back on the line said that there were no supervisors available to talk to. In a company as large as VRBO I find it hard to believe that there wasnt a supervisor available anywhere to talk to and to help us with our complaints. This was a stressful, horrible ordeal and because we could not stay in those conditions, I told the owner/manager by email that we were terminating our stay there and filing for a refund through our insurance. I never did receive a response from the owner/manager about us leaving. The owner/manager did text me 3 days later to see if he could enter the unit to install air conditioning units on Sunday at around 4pm. By then it was way too late. We originally would have been leaving the next morning had we stayed. This experience completely ruined our holiday as we had to find somewhere safer to go. This took up basically an entire full day and a half OUT of our holiday with spending time on hold and calling back, then spending time trying to find another place to stay, finding a way to get there as we booked this place due to the location and it's walkability to everything. We ended up having to book a place 30 mins away, so after all of this ordeal, then getting settled into the new place, we had lost all of that time. It is also disappointing as now, we are forced to let everyone we know what happened to us so that our friends and their friends do not suffer the same injustice from VRBO or that property owner/manager as we did. As was mentioned we have extensive photos, videos, a witness and are in the process of getting written documentation from our doctors about the health risks we were faced with. However the insurance is refusing to accept our claim so now we are thinking Generali Insurance is also a scam.
Nasean
Horrible condition of rental
Frustrating experience trying to communicate with VRBO. I forwarded my request to you via email and it was undeliverable. Put your proper email on your website. My complaint is regarding your rating of Premier Host when your client does not deserve that rating. What is your criteria for rating? Do you inspect the house? What is our recourse if property is not as advertised on your website?
Felicia
Misrepresented Property.
On We booked a property in Richmond Hill Ont. It was completely mis represented. Broken bed, dingy, open wires, rat *** standing water around the house, trash around the house. Broken door that locked u in the bathroom, dirty pots, pans and stained counter tops and sink. No a/c. Horrible beds with sponge mattresses covered with a mattress cover. Old worn bedding. Bed frames on the floor. One window a/c was brought for the whole two story home that sounded like a truck starting up when turned in. U couldnt sleep. The list goes on.
tammy
Horrible company
Updated by user Jun 26, 2023
They sent an email this morning saying there were no health issues ! Lol
Original review Jun 26, 2023
We arrived at our place in Fla to find mold everywhere and the place was filthy ! Vrbo put us up in a motel for a couple of nights and then just left us out there with nothing ! They were disgusted with the place as as well ! But they say that the place was clean after reviewing for my refund !!!
Madelin
Overdue Refund
Hi there, I decided to look into renting a vacation property for our trip to Mexico this May 2023. I started looking in March, and ended up booking a property in a resort. According to the VRBO website, I was entitled to a 100% refund as long as I cancelled the property on or before April 19, 2023. I cancelled my booking on April 15, 2023, well before the deadline, meaning I am entitled to a full refund for my trip. I started contact VRBO in late April 2023, after realizing I had still not been refunded. As my trip deadline approached, a sales advisor at VRBO assured me I would receive my refund prior to my trip dates, which were originally May 19, 2023. Unfortunately, it is now June 24, 2023 and I still have NOT received my refund. As of now, VRBO owes me over $700 CAD. I have an escalated case with the company, and the host has accepted by cancellation request, but for some reason, no one seems to be able to tell me why I have not been refunded. Additionally, the sales advisors always insist that I cannot speak to a manager or someone in charge when I call. At this point, I have called VRBO over 8x trying to get answers. Due to this horrible customer service experience, I will NEVER be booking through VRBO again. I have also advised my friends and family to be weary. I have since contacted my credit card company to dispute the transaction on my behalf. If I do not hear from VRBO by the beginning of July, I will be seeking legal counsel and going to the media with my story. I also have full photo and written proof in my records regarding all of my claims made in this message.
Tammy
Terrible vacation
We got to our room on Monday when we got there we took 52 pictures with mold and dirt for both of us to a motel for what they called lodging just for one or two nights then they were going to send us to another place so we could finish our vacation. That email never came instead, I was on the phone with Vrbo at least three hours a day every day. We were kicked out of the motel a day before we were supposed to leave. We were told that we needed to find our own place to stay and we only had one day left and couldnt afford to go find another place !! I have used Vrbo for years. We expect a full refund either from Vrbo or from the owner.
Thomas
Rental property not as advertised
Updated by user Jul 23, 2023
we have contacted a professional to aid in the recovery of our $16,680 due to health issues with this property and that is is and was not safe to stay in this house, look at the few pictures posted - we have many more - and you can ask yourself - would you stay here?...
Updated by user Jul 23, 2023
we are still working to resolve our issue with VRBO and have had little to no feedback nor contact from them since we filed our formal complaint regarding property #322****
Updated by user Jul 23, 2023
We are still working to resolve our issue with both VRBO and the Host of the subject property #322241 and to date have had zero resolution to the rental we booked which was fraudulently advertised, we have contacted Professional services company to assist and have...
Original review Jul 23, 2023
we cannot stay in the property we rented as it is nothing as presented on the website. it is musty and may have mold issues and i have asthma. we are vacating and going to an Inn and Suites! VRBO Property ID #322****
Lisa
Property not as described
Updated by user Jul 19, 2023
VRBO will not entertain the idea that missing beds is a serious enough issue to warrant their refunding us. I am pursuing via my bank as a dispute.
Original review Jun 19, 2023
When we arrived at our property we were expecting two bedrooms one with a double bed and one with twin beds. Instead we found one bedroom with a double bed and a mezzanine with a sofa that turned into a bed of sorts. There was also a camping bed with a stained mattress. We rang vrbo who started to help us in the first instance. It was hard to get through on the phone from Italy and we spent 4 hours on our first night on and off the phone. We sent them photos and they told us we had a right to be unhappy and said they would move us to a hotel. As it was already 10pm and we were exhausted from travel and the stress, we said we would stay one night and move the next day. In the morning we had no communication from them and couldnt reach them by phone so we booked our own hotel which we hoped they would reimburse us for. Then we left our vrbo apartment and booked into the hotel and spent more time on the phone with vrbo over the course of the day. Around 5pm we were told that they were booking our preferred new apartment and would email confirmation. We slept in the hotel believing the next day we would move to the new apartment. In the morning we had an email from vrbo saying they would not be helping us after all as we did not have a case for any financial assistance with changing places. We rang them again but the contact there simply kept saying she was sorry and could not help us. We wanted to understand what had changed overnight but she could not or would not tell us. We were left high and dry. In the end we had to find our own accommodation for 3 more nights - which took around 4-5 hours and a great deal of stress and angst - sat in a cafe with our luggage and using our phones to try to find availability in another apartment. We had to pay for the place we found on top of the money we spent on the original apartment but we lost two days of our trip and had an incredibly stressful 48 hours. When Im back in the uk I will be pursuing this further.
megan
Never received refund
Hello. I was told on April 4th 2023 i would receive my full refund...through a email from vrbo support, I did received the $150 vrbo fee, but not my $1,508 property fee. please help. I have made at least 7 claims...nobody helps me
Mayleigh
Want them to refund my money as soon as possible
I transferred a deposit for a house to VRB O, and when they received the money, they changed the conditions for giving me the house keys. They asked for more guarantees. That's why I am asking them to refund me.
jeff
Very upset
The house is very old and cobwebs everywhere outside for the price I would spend a quality vacation at great wolf lodge were very pissed the yard hasn't been cut in months weeds everywhere the place smells like mold and the ac upstairs quit working! The beach is nice so is the lake but the beach was so full of people that there is no place to hang out
Qasim
Illogical reasons to reject refund
Dear Sir/Madam, I had booked an apartment for my stay in New Jersey named Nice Comfort Apartment in New Jersey for the time period 14 August 2022 till 19 August 2022. I reached there with my family and tried to go inside but it was locked and some instructions were given to us by the host after sometime to go inside. As we reached inside everything what we expected was a big Lie , firstly the number of rooms were less that we had booked , the place was smelly, it was messy with broken bed , bad looking interior, broken blinds even no blinds it would be see through at night, broken cupboards, etc . I immediately called Expedia helpline and asked them for help as me and my family was not able to live in there. As i did not have internet as i was a tourist and just had reached there, our conversation was only being done by going to a restaurant and getting their WIFI signals so our conversation was on and off. Expedia or Vrbo customer support helped me (as they are partners so i dont know who it was at that stage) and allotted me a hotel by the name of Platino Hotel & Casino we were happy and thanked the customer service agent and moved on to have some food and then to our hotel. After having some snacks we put the location in the GPS just to find out that the location of the Platino Hotel & Casino is in San Diego which was like 2-3 hours and looked like an island. We immediately called and said that why did you book it so far from us the previous one was in New Jersey and you should have booked something nearby. She said we will have to check and then let you know. i have the case number to that as well. And it was booked same time frame that was 14 august to 19 august. It took us 4-5 hours sitting in the car / on the road just to inform them that you had booked the wrong place and we need it nearby. At-last it was 11:40pm at night and they booked a hotel for us nearby but booked it for 3 days instead of 5 days and said that we could only find 3 days of booking in the hotel because of room availability and we would rebook for the remaining 2 days soon, So you just go and relax we will figure out the remaining 2 days afterwards. Next morning i called them to rebook for 2 days in the same hotel or some other hotel, they replied me that we cannot find any free rooms in this hotel at the moment , can you check with the lobby if they have room available so you can book it yourself and we would refund it. I went at the lobby and booked the rooms for 2 days. The same day they sent me an email saying that you can sent the above documents with in 6 months and we will refund you the amount. I sent them the email with all documentation on 20 December,2022 as i had lost the receipt from the hotel so i had to find it from them again which took me sometime. Anyhow i sent them everything by 20th December,2022. After that i called them but didnt get any response from them. They always used to say that we had forwarded to out team and they are the ones who will finalize it. I called in January 2023 and spoke to Liz(customer service agent) , she told me that you reimbursement has been finalized and will be sent to you soon.i asked her to send me the email, which she did and i have proof of that. After that again i was waiting and no one called me. I called them in Feb 2023, march 2023 and the answer was same that please wait we have forwarded to our specialize team and are still working on this case. I waited and called them back in April 12,2023 Mr. Rafael attended and told me the same thing to which i said i have been waiting for a longtime now i need the refund urgently please or i will complain about it , the customer service representative laughed unintentionally and carried on. I ignored him and carried on politely. He told me someone will call you and update you soon. After 30 minutes someone called me and said that you case has been rejected due to 2 reasons. I also asked him to send me an email with the details to which he took time as if he had to find it and send it to me. So the reasons are stated as under: 1- As per Book of Confidence terms and conditions you are only allowed to be compensated for 3 night only. 2- The documents where submitted after 6 months. Both of these claims are just bogus as the Book of confidence say that you are entitled to a compensation of unto 7 nights and i have submitted on 20th December, 2022. If even these claims existed then firstly why did they gave me 5 days of accommodation in San Diego(Platino Hotel & Casino), i did not accept it as it was very far otherwise i would have peacefully lived there and would had no issues. Secondly , why no one told me that you are only entitled to 3 days as per our policy, i spoke to Ms. Alex and she was the team leader at VRBO she could have informed me. Lastly , why the customer service agent told me that you reimbursement is has been finalized and will be sent to you soon. As per all these evidences i believe that VRBO is just cheating and does not want to refund my money back. So i need help to get my refund of USD$535 from VRBO as they are giving reasons to which it feels they intentionally are not willing to give my refund back. If you need any confirmation of any document, do let me know. I have all the evidence.
Tina
Extortion by VRBO in concert with Host
VRBO- Rental January 29, 2023 March 5, 2023 Case # 11168**** Case #11249**** Reservation IDHA-RDJS12 Property ID: 270**** Claim #1116**** HOST- Jose Barreiro Joined in 2018 (94*) ***-7943 If you are unable to see the doc links included I would be happy to provide them. To Whom it may concern: I booked the above referenced property on March 14, 2022. It had a New Listing 20% discount, which is why I looked at the property in the first place. I reviewed the pictures, details, amenities, and location prior to completing the booking process. I paid $7171.60 on 3/14/22 to VRBO, the amount owed in full. I had several communications within the chat of VRBO app with the host over the course of the 11 months leading up to the rental period. These were in reference to amenities, furniture and some questions regarding hurricane Ian. Sunday, 1/29/2023- Checked into 1587 Sussex Road, Venice, FL. We had several house issues upon arrival. Reached out to the host, outlined the issues, and over the course of a few days were able to resolve adequately. Monday, 2/6/2023- 2:50pm- Received a text from host asking about us about extending our stay by 2 days and checking out on 3/11/23. I responded to him by clarifying we are only booked through 3/5/23??? Adding 2 days would be 3/7/23! He responded with Yes, just checked application wasnt loading but its working now. We declined to add any additional days to our stay at that point. Tuesday, 2/21/23- 8:18am Received a text from Host- Good morning, hope everything good which Im guessing all good :) Have a great day! I responded All good here. Enjoying our stay and no issues to report. He replied, Glad to hear that. Friday, 2/24/23- 11:53am- Received an email from Vrbo Support. See link below. I didnt read this email until the next afternoon after seeing a new charge on my VRBO account. Saturday, 2/25/23 11:00am - Host placed a charge of $1435 on my VRBO account. The indicated due date was 2/25/23. Saturday, 2/25/23 6:00pm- I called VRBO support and spoke for 38 minutes with Katie. She agreed with me that I had paid the full amount owed at the date of booking March 14, 2022 and would not be required to pay any additional rental fees. She said I could pay it but it was not required. I asked her to please put everything in writing and send me an email to that effect. Saturday, 2/25/23 8:22pm- Received and email from Katie, however, she didnt sign her name to the message. Everything she said in this email was the opposite of what she told me over the phone. She indicated that if we did not pay the additional charges added to our account by the host we would have to vacate the property on 2/27/23. Saturday, 2/25/23 10:00pm- I called Vrbo support again. I spoke with Jaheem for 1 hour -. After explaining everything, he reviewed the messages between the host and myself on the app and he read the email I had gotten at 8:33pm from Katie at vrbo support. He agreed totally with me and stated we should not have to vacate and should not pay any additional rental fees. He further indicated that IF the host evicted us from the property, vrbo would refund 100% of our rental payment. I asked for him to put everything in writing and send me an email to that effect. Saturday, 2/25/23 10:11pm- I received another email from Vrbo telling me about my payment in the amount of $1435 was due on February 25, 2023 and has not been received. > Saturday, 2/25/23 10:48pm- Received the follow-up email from Jaheim. He restated everything we had spoken about in his email, confirming my claim number and the option to have my case elevated to the Global team should the host evict us as we had been threatened with. Sunday, 2/26/23 12:21 - 21 Minutes- I called Vrbo again and spoke with Roger. He was clueless. I didnt want to waste any more time with an agent who cannot help. Me. I insisted on speaking with a supervisor. He said he would send it forward and I would get a call before the end of the day. Sunday, 2/26/23 6:48pm- 6 Minutes- I received a call from Vrbo while I was dining at a restaurant with friends. I did not get his name, but I did ask him if he was a supervisor and he said he was not. He claimed to have the host, Jose, holding on another line and was reaching out to me on behalf of the host. To attempt to resolve the issue, he wanted me to consider splitting the amount owed with the host. So instead of paying the 20%, which had been charged to me on VRBO, would I agree to pay 10%? I emphatically told him NO. I told him I wouldnt agree to paying any additional rental fees to the host. I also told him the charge should be removed from my account on VRBO. Monday, 2/27/23 7:36am- 37 Minutes- I called Vrbo again and spoke with Larena (sp?). Again, I explained the ongoing situation. She put me on hold several times. She agreed with everything I said and after and extensive conversation, she put me on hold and attempted to call the host. After two attempts she claims to have spoken with him and he had agreed NOT to evict us, and we did not have to pay the new rental fees he had charged to our account. I asked her to please put everything in writing and send me an email to that effect. I requested that the payment due be removed from my Vrbo acocount. She stated that the Host would have to remove it and would have 24-48 hours to do so. I requested a call from a supervisor. Monday. 2/27/23 - 8:11am- I received an email from Vrbo support from Lorena. See link below. Vrbo-email Lorena 2-27-23.docx Tuesday, 2/28/23- 6:45am- Called Vrbo- spoke with Daniel then David for 56 minutes. I want the charge removed from my account. He attempted to contact property owner with no answer. I requested to speak with a supervisor. He said he get a supervisor. I was transferred to a supervisor named David. I indicated to him that I blamed Vrbo in this as much as the host. I forwarded him the email I received on Saturday, 2/25/23 from Katie. She outlined comparable nightly rates in the area and highlighted how we were paying under the normal amount. This link to the email from her that I forwarded to David below. Also, I want the pending payment due charge removed from my account. He claims the host is the only one who can remove the charge. He said he would have 24-48 hours to do so. I said I had been asking for this to be removed since day one. Wednesday, 3/1/23- 10:37am- Spoke with Yanis? Janice?- She hung up on me. Wednesday, 3/1/23- 10:39am- Spoke with Aseem? for 16 minutes. I want the charge removed from my account. Again, they were of no help. Friday, 3/3/23- The Host finally removed the charge from my Vrbo account. Sunday, 3/5/23- 9:03am- called Vrbo and spoke with a representative for 12 minutes. I wanted them to know we had checked out of the property. I expressed my concern that the host would try to blame us for damages to the property due to this issue of the discounted rate we received and the fact that he had tried to extort more money from us. We took pictures upon our arrival at the home on 1/29/23 and extensive pictures upon check-out. Due to his aggressive tactics and bullying I am concerned about what else he may be capable of. 3/14/23- Sent in my Review of the property. 3/14/23- Filled out a complaint with VRBO detailing my experience. 3/16/23 & 3/20/23- Got identical emails from customer support, signed "Yen". Apologizing for the delayed response but asking if I still need help with my reservation. Both emails discouraged replying to them but offered the "800" number to call. 3/20/23- Called Support and spoke with Anthony for 1 hour 26 mins. He read through the supporting documents and emails, assigned me a new case # 11249**** and said I would hear back from someone regarding my compliant. 3/22/23- received an email from support. WRONG CASE #-"Dear Tina D. DiBello, At Vrbo we love feedback. We use your feedback to improve our tools and processes for you. We are very interested in gathering your feedback on Case # 11249**** with Carina, closed on 2023-03-22T12:44:06.000+0000." 3/27/23- Called and spoke with John for 22 mins. He was not helpful at all and only wanted to apologize, tell me the reservation was completed and "have his supervisor call me". I am not holding my breath. As of 3/27/23 my review has not been posted to this property. I expect it to be posted or to be notified by VRBO why it has not. I hold VRBO and their representatives responsible for their part in this attempt to extort additional money from us and their mishandling of this matter. We spent the final eight days of our vacation in turmoil enduring emotional and physical stress and extreme anxiety. Not to mention spending countless hours on the phone trying to resolve and issue that we had no fault in or control over. At one point we started packing for fear we would be kicked out early. It wasnt like we were there for a weekend trip with a carry-on bag. We planned for 34 nights. We had our dog and my husband had his workstation including two monitors, computers and equipment set up, we had bikes, and clothing for an extended stay. If the host showed up to kick us out, we needed to be prepared. In Closing, this entire experience was completely avoidable. We are very disappointed and distraught at how this played out. We feel very strongly that we are owed a response from Vrbo as well as some restitution for the time we lost dealing with something we had no fault in or control over. Tina and Paul DiBello
Andrea
Resolved: Very poorly cleaned place. Yes it looked neat but very dirty as far as pet dander. Vrbo could not have cared less about my bad experience.
Updated by user Jul 05, 2022
Company fixed the issue and I have been provided with partial refund.
Original review Jul 05, 2022
Pet dander all over apartment. Heavily. Owner witnessed my breathing problems and huge hives all over me. Said she does not allow pets yet when I knocked on her door on property cats came to door. Sorry I know my cat allergies they have been brutal my whole life and very lil else causes this extreme of reaction like I had except unclean places. It was tidy but unclean. She charges 120.00 for cleaning fee yet her vacuum and mop were so old and full of dirt she could not of possibly used them except to clean out her car boxes that she claims she didnt have. I was so fair and she saw my body and what a hard time I was having. No compassion or care for anybody but her. Bad bad hostess unless of course you wanna drink with her. She can tell you all about her back and eye problems as well as her sociopathic husband she wanted to unleash on me. Yeah got better things to do on vacation that counsel unkind people. I do hope she get cured of all her ailments tho. Must be tough that she unleashed on her guests