Volkswagen Of America Overview
Volkswagen Of America has a 2-star rating, derived from feedback provided by 613 customers. In the Auto category, it secures the 13th position out of 267 companies.
Rating
Contact Information
Website
www.vw.com
Phone
(800) 544-8021
2200 Ferdinand Porsche Drive, Herndon, Virginia, 20171, United States
Volkswagen Of America Reviews
Ken
Problem with VW Service of White Plains (in Elmsford, NY)
Hello, I've been a long-time customer - purchased my 2018 Tiguan at Lash and have had it serviced at your VW Service center in Elmsford. Was working with one of the service reps (I will keep her identity anonymous) and the new service manager, Bob Tennyson. I called a month ago because my radio wasn't working - I reported that the touch screen wasn't working and the software was making the screens switch automatically - without me doing anything. I assumed a software update would solve the issue so I asked for a waiting appointment for 1st thing in the morning. I had to wait 3 weeks for the appointment. I came in on Wed, 8/23. It was supposed to be the 1st appointment so I could get back to work fast. I waited 45 - 60 mins, then the rep told me that the service tech who does the software updates, is out on vacation. Why wasn't I called prior to coming in and waiting so long, that this guy (I guess there is only one mechanic in their entire shop who is trained on how to do this?). I was turned away and told I would be called on Monday (8/28) as to when I could come back to get this done. Subsequently, I was never called. I waited till Monday (8/28) afternoon, to see if someone would keep their promise to call me, but no one did, so I called. Same rep told me that I could come in on Tuesday morning, 1st thing, and the tech would do the software update using some SD card. I came in, and now waited 2 HOURS for this to be done. When the rep came out she said they did the update and now found out that the entire unit (she called it the radio) needed to be replaced because the touch screen didn't work. I told her this the first time I called for an appointment. Why didn't they just see that when I came in the first time, order the part, and could have done everything in one shot? Rep said I would now have to come back AGAIN, and this time, leave my car the whole day. Now - I have already, up until this point, been back and forth twice, getting nothing accomplished. So, I had to wait till yesterday, borrow a car from my family to use for my job and getting my 3 kids to school, etc. My car was delivered to me yesterday (8/31) afternoon. The guy from service handed me the keys and left. I started the car to check the unit and I got the message on it that the unit cannot connect to Bluetooth, nor could I connect to App Connect because it needed some activation process completed by the service dept. Again - WHY wasn't this checked before they delivered the car to me??! This is unbelievable. On top of this, I had a conversation with Bob Tennyson - I guess the new service manager - and he ensured me, when I spoke to him on Wed (8/30) that he would verify that everything would be taken care of and he would call me prior to me coming in with my car yesterday. He never called me back. I tried to call him and he still hasn't gotten back to me. I even called VW Customer Care and left a message for Bob and the Service Center - but got nowhere with them. Then this morning (9/1) I got a random text from the rep - with no name on it or anything, that stated, "you need to bring in your car to activate." That was it - so I had to call yet again to get more info. I went back to VW Service again for my 4th time in 4 days! and they activated the radio unit and now it is working, finally. The rep tries her best but gets very defensive when trying to deal with her especially if it's the fault of Service. When I asked her why the service tech or foreman didn't check my activation, etc. or tell me during my initial visit that the unit needed replacing, she said she can't speak for the service folks (like the tech or the foreman). How can this be? She speaks for them all day long in working with customers like me - otherwise every customer would have to speak directly with the techs in back, right? When she gets mean and defensive, it just escalates the matter by pushing the blame back on the customers. There should be some kind of compensation for all the time, trips back and forth, waiting in the service center, calls made to customer care, service and to the service manager, Bob, who doesn't seem to return calls. To be honest, my experiences working with Ken (who isn't there anymore) were great, and now I'm afraid to do any more business with the White Plains service center. I also have other family members who would normally use VW Service of WP, but they may need to be warned that their service has deteriorated over time. I think it's important they (and you) know about customer experiences like these so, if VW Service is still interested in improving the service they offer as well as the customer experiences. This has been a long and exhausting process for me (and for my family who has had to help). I would prefer, at this point, NOT to be contacted by Bob or the rep - but whomever they report to. But I'm not expecting to hear back from them. Be warned...
Vinnie
Oil use
Oil use on new tiguan. Vehicle used 5 qts oil in 9500 mules. Have received very bad service regarding this problem. I spend too much time at dealership with no resolution!!!
Richard
Misleading and deceptive web site
Researched ID.4 electric suv, AWD S Pro Plus. Website showed lease special of 319 month until September 5th. Went to dealership and it was pointed out that price was only available for the bottom of the line model, but on vw site is makes it look like its for the high end version. Wasted time at dealer and wont be back. You would think vw would have learned something from the trouble they got into after deceiving people with false emission claims a few years ago. disappointed in this company
Anonim
Car problem
Horrible company,horrible car ones they sell you car they dont care anymore. Less than a year engine must be replaced in car
Anonim
VW warranty coverage
My e-Golf is in the shop at the dealership due to a battery failure on one of the modules in the main battery. The process to get the parts and to get the VW engineer to come down to my dealership to participate in the repair will likely take up to 1- 2 weeks. The repair will be totally under warranty, but the loss of a vehicle is not being taken care of by VW and the dealership has no loaner car service. I called the customer care number and got no help from VW.
Daniel
Warranty coverage disagreement
Updated by user Aug 19, 2023
I will scan the repair cost receipt for the price that a more ethical business charged, in 2 days.
Original review Aug 19, 2023
I have tried several avenues short of small claims court to try and get the antelope valley Volkswagen dealership to admit they made a mistake during their inspection of our Atlas second row driver side seatbelt. I have several pictures showing exactly where the belt is getting snagged and they refuse to cover it. I had to get my seatbelt replaced by a non affiliated auto mechanic due to it being half the quoted price (1000 vs 560 roughly) and that mechanic thought it also looked like mechanic failure. I don't believe the VW dealership even took the panels off to inspect the seatbelt in question, to see if it was a mechanical or product defect before placing their unquestioning verdict. I have bumper to bumper warranty and never placed any claim for over 1.5 years while this one particular defect was left unnoticed by me. I think it is pretty crazy and unplausable to suggest that I damaged the seatbelt myself, behind the interior panel, that lines up perfectly with the retracting belt housing support bar, and am trying to scam a dealership for a warranty claim that I purchased for thousands of extra dollars. I am an active duty military member with a wife and 2 kids (who have to sit in the seat) and I bought this warranty extra so I wouldn't have to deal with crap like this. I believe this dealership is acting unethically and was also wrong. Please respond, this whole thing is quite ridiculous.
Jeremy
2 months without a car. Waiting for a bumper.
Its unacceptable. No bumper replacement 2 months without a car. Not happy at all. I run a business better than this. Unacceptable.
Stephen
VW neglecting their VW Jetta owners who need parts to fix their vehicles
My 2021 VW Jetta has sat at a collision center for nearly 6 months as I wait for a front end impact bar. It turns out, VE only receives enough for new vehicles. Stop neglecting your responsibilities to ALL your customers and get another supplier who can meet these demands. In other words, live up to your brand name and claims.
Cindy
My ID.4 was in an Accident 2.5 months ago. Parts related to the battery had to be ordered and are not available.
No information available as to when parts will be available and I was told it could be months. How does a company sell a car but have no parts available for repairs? My car was kept in a garage. Now sitting baking in the sun and deteriorating as each day goes by. I loved the car until now and recommended buying. I wont recommend buying since this happened.
CRAIG
2018 VW Beetle Convertible
I am the original owner and at 27,000 miles, 6 dash lights came on. Car would not go over 15 mph. Towed to the nearest Volkswagen dealer (Lakeland VW, Lakeland Fl.) The tow cost was $175, paid by debit card. All services up to date and exclusively performed by Lakeland VW. Request towing reimbursement. I have copies of the tow bill.
Anonim
Damage/Discontent Regarding Lack of Support for Electronic Vehicle Repairs
Dear Sir/Madam, I hope this letter finds you well. I am writing to express my deep dissatisfaction with the experience I have had as a customer of Volkswagen Corporation, specifically regarding the lack of support and timely resolution of repairs for my electronic vehicle. I believe it is imperative for a reputable corporation like Volkswagen to take responsibility for providing adequate resources and infrastructure to support the vehicles it sells. On [11/05/2021], I purchased a brand-new electronic vehicle from your esteemed company, believing in the quality and reliability of Volkswagen products. However, on [1/28/2022], I, unfortunately, encountered an accident that caused damage to my vehicle, necessitating repairs. Regrettably, it has been over six months since the incident, and I am still awaiting the resolution of the repairs due to the unavailability of essential parts required to fix the car. REF. Sales Information: What baffles me is the apparent lack of support for the new electronic vehicle models in terms of spare parts and the necessary infrastructure to fix them. As a customer, it is disheartening to find out that the very company that promotes and sells these vehicles does not possess the means to address their maintenance and repair requirements in a timely manner. This raises serious concerns about the company's commitment to its customers and the long-term viability of these vehicles. I understand that manufacturing and distributing spare parts for new models can present challenges, but it is the responsibility of the manufacturer to ensure that these resources are readily available to meet customer needs. It is highly concerning that, despite the increasing popularity of electronic vehicles and their substantial presence on the market, Volkswagen has not taken the necessary steps to ensure a robust support system for these vehicles. This lack of foresight and planning has resulted in significant inconvenience and financial burden for me as a customer. I strongly urge Volkswagen Corporation to rectify this situation promptly by establishing a comprehensive system to support electronic vehicle repairs. This should include: 1.Developing a streamlined supply chain for spare parts specific to electronic vehicles, ensuring their availability at authorized service centers and repair facilities. 2.Enhancing collaboration with suppliers and manufacturers to expedite the production and delivery of required parts. 3.Investing in the training and certification of technicians to handle the unique complexities of electronic vehicle repairs effectively. 4.Improving communication with customers by providing regular updates on the progress of repairs and realistic timelines for resolution. It is my sincere hope that Volkswagen Corporation will address these concerns and take the necessary steps to ensure that customers who purchase electronic vehicles are not left in a vulnerable position due to the unavailability of essential parts and repairs. As a loyal customer, I believe in the reputation and legacy of Volkswagen, and I trust that the company will take this matter seriously. If I do not receive a satisfactory resolution to this issue within a reasonable timeframe, I regret to inform you that I may have no choice but to pursue alternative measures to protect my consumer rights. I genuinely hope that it does not come to that and that we can find a mutually beneficial solution. I look forward to your prompt response and a resolution that demonstrates Volkswagen's commitment to its customers and the satisfaction we rightfully deserve. Yours faithfully, Kulbhushan Rishi
Denise
Unhappy customer
First of all I would like to say I have purchased 4 Volkswagens from this dealer, Dean Team at 15121 Manchester Road, Ballwin, Missouri, and several family members have purchased numerous cars as well. My current car is a 2012 Volkswagen Beetle. While my car was under warranty I brought it to the service department with the same problem I am having now, the drivers window will not close the final 2 inches for a complete closure.Of course at that time they couldnt find a problem. I guess they thought I liked driving 45 minutes to be told no problem. Over the years the same problem would come and go. Now its back to happening most of the time, and since the car is not under warranty anymore I talked to the service person who talked to his manager and was told its to old for them to help monetarily with the repair. Scott and Eric are these employees. Im a senior citizen that cant afford costly repairs but this must get fixed. I was informed customer loyalty for the past 21 years should amount to something, they said sorry. Please help me understand why that your company doesnt appreciate customer loyalty and willing to help.
Malaysia
Suspension rotted out
9 year old GTI lower rear control arms rusted out, spring ready to break though. No warranty from dealer.We purchased the undercoating from the dealer when new.
Courtney
This is the worst experience and I don’t usually complain.
Updated by user May 22, 2023
I was misinformed about how the diagnosis test are ran, I was under the impression that when they were charged for diagnostic I thought it was the WHOLE CAR. Nope I was wrong it was just for the power steering, after they fixed my power steering, they replaced my battery before/while working on my power steering… I know Doesn’t make sense.
So once my power steering issue was resolved they said my battery light is still on and will futher need to CHARGE ME FOR diagnostic and for repair . SMH
Original review May 22, 2023
Ive been trying to contact the general manager DJ at Volkswagen of Marietta, I even emailed him. And still no phone call. No email back. No one has any concern and it seems like Im stuck in a loop. I wasnt even given a receipt! Not proper at all! What kind of shady business is this? They couldve charged us anything and we wouldnt know. On top of that they dented my car.
Venessa
2022 Voltswagon Tiguan a lemon
I purchased a Voltswagon Tiguan from Sunrise Voltswagon. So many issues but the major one is that the exhaust light came on in my vehicle I took it back to Sunrise Voltswagon. They kept the vehicle for one month to resolve the issue. To my surprise the exhaust light is on again. The customer service is horrible and uncaring.
Tracy
Service priced way too high
I took my 2015 VW GTI in because I had a check engine light and EPC light. Car was in limp mode. I have an extended warranty. The dealership said it was a water pump and housing. The extended warranty company approved repairs to 1521.27. Tom Wood VW of Noblesville, IN. said the repairs were 2004.50. Leaving me a bill of 483.23 for a warranty service. I researched and for my car in this area at a VW dealership the repairs should cost between 1200 and 1500 dollars. I made the dealership aware of this and they did not care. I called an independent repair company in the area and the got within 70 dollars of what the warranty company was willing to repair. 2 times I have taken my vehicle to this dealership for an oil change and they said I needed a cabin and engine air filter. I had just replaced both the week before the oil change. When I called them our on it, they said, well we don't really look at them. REALLY! I do not trust this dealership or service department.