Vitality Extracts Overview
Vitality Extracts has a 1.8-star rating, derived from feedback provided by 495 customers. In the Cosmetics and Personal Care category, it secures the 23th position out of 955 companies.
Rating
Contact Information
Website
www.vitalityextracts.com
Phone
(844) 429-6580
10808 S River Front Pkwy Ste 3017, South Jordan, Utah, 84095-5930, United States
Vitality Extracts Reviews
DeeDee
Tired of getting messages at 2:00 in the morning
Getting messages at 2:00 in the morning is getting old, dont mind during regular hours but not during the night and morning hours
Anonim
Oil not recieved
Hey I ordered some oil and the package came today but it was empty nothing in bag what should I do?? Im not paying for help will stop pay if necessary!!
Faye
New products received. Some are sealed and some are NOT sealed.
New products received.Some are sealed and some are NOT sealed. I've called many times and get a message that I have called outside of their open time~which is NOT true. Can not leave a message
Renee
Order issues
I had an issue with my last order and returned the lavender for credit via your RMA and I have not yet received a shipping invoice FOC to replace the coconut oil that had leaked out during initial shipment. Then received a shipping confirmation that you were shipping a duplicate order of the last order replaced. Its disappointing that I have tried to contact your company several times in various ways and still have not heard back besides an RMA and promise to ship the large fractionated coconut oil. I love your products and have spent quite a bit exclusively with your company and all I receive is many emails to purchase more and to rate your products for you advertising. I am a business owner and understand the importance of customer service and would appreciate a response from your company. Kind Regards, Renee
Anonim
Order question
I am very disappointed with your customer service. you never contacted me about my concerns and now I get this email from u 4 days later. it is too late sorry. very upset with your x customer service Pat Breen
Corian
I received my package today and it was torn open with nothing inside
My package was torn open and was empty! I did not receive my order! I ordered 2 bottles of your products.
Linda
Cancel order
I wasnt ready to order. I hit the order button by accident. The discount wasnt applied to my total. Please cancel my order
JOHN
I can’t get my subscription stopped.
I emailed and tried to call with no response. Ill just refuse any further shipments and have my credit card company to refuse any further payments. Thank you.
Kj
Terrible customer service and quality
Roller bottle didn't work. Customer service delayed response to avoid refund or replacement. I should've read BBB reviews. They are not positive. F rating
Geradette
Been try to Stop automatic
Customer service STINKS!!! I have called to cancel automatic service several times. Each time I am on hold for over a hour before I give up and hang up! I have sent a cancelation form and have waited for a call back. Which is to be in three business days. I want to continue to use your product! However I want to order as needed. I DONt WANT automatic pay! Please called me at 314-607-**** to resolve this issue!!!
Wendy
Why am I not getting my $20 off as promised? My order is sitting in the cart right now
Original review Jun 13, 2023
I have a $25 gift code. It says on the card "no minimum purchase." It also says "can be used on anything site wide" ..does not list any exceptions. But when I tried to use it I got "code not valid for this type of purchase." The gift card is misleading and it wasted my time.
Marny
Recently received product
I have tried contacting the company multiple times, phoned them twice, one day I was on hold for almost an hour, the next time I tried a couple of of days later I was on hold still with no answer for over 45 minutes. I have written emails, and still no response. Furthermore, I used to think Vitality was a good company, some of their oils are great, but having a non-responsive customer service is simply not acceptable
Nicola
Returning inferior products
This company advertise pure essential oils and sent me therapeutic oils. When I tried to return the 3 separate orders, they sent me to their website, which is impossible to maneuver through. After 25 to 30 minutes wait on the phone I got a hold of a representative and she said she would send me some prepaid shipping labels through an email. I have not received those as of yet. Their products were not pure essential oils. They were diluted down, and I would not order from them again. They have terrible customer service. I also am getting a scamming alert through my virus protector when I click on their email.
Marva
Very Disappointed
I did not see anything about returns would only be issues store credit. This is very misleading and I do not think this is a trustworthy company.
123
For the public to know how they do business
I was told my product shipped on the sixth and it would arrive soon then I emailed them twice and I got song and dance so They sent me a tracking number. I checked the tracking number it was supposed to be delivered on the 21st wasnt delivered on the 21st. It is now the 23rd and its still not here. I contacted the Utah Better Business Bureau and I contacted the Utah customer service protection to investigate. What the really reality of this company really is I did this on Facebook in good faith I called the one 800 number for customer service. It hangs up here when you push either one or two Im not really sure its a legit company I would go to a different company me and my neighbor did this the same day and theyre giving my neighbor the same song and dance theyre giving me this is why I think there is a big problem its not just one of us. Its two of us with two different addresses.