Visiting Angels Overview
Visiting Angels has a 1.7-star rating, derived from feedback provided by 220 customers. In the Hospitals, Clinics and Medical Centers category, it secures the 16th position out of 1441 companies.
Rating
Contact Information
Website
www.visitingangels.com
Phone
(800) 365-4189
937 Haverford Road Suite 200, Bryn Mawr, Pennsylvania, 19010, United States
Visiting Angels Reviews
Maureen
Horrible care for my mom
We hired Visiting Angels to care for our dying mom. The Community Liaison came to our home to meet with us so that they could develop a " care plan" of the services that would be rendered and then find the "perfect" caregiver to provide those services. One of the requirements was to help transfer my mom from her bed to a chair. This involved lifting her up. The liaison said that was not a problem. Once we signed the contract and then got the care plan, it said they could not lift her as she weighs more 25 lbs. Then the first caregiver came, and she was 7.5 months pregnant and couldn't perform the necessary tasks. When I called the office to say it wasn't a fit, I was told that they had no idea she was expecting. The second caregiver, called 1/2 hour before her shift to say she wouldn't be coming. The third caregiver came and she said that she just wanted to watch us do everything the first time so she could see how we did the tasks and emulate that. We agreed - so we basically paid her to sit and do nothing. When she came back the next day, she was unable to perform any of the tasks and said she was uncomfortable so she sat and watched television for her shift. Meanwhile we are stuck paying for the 4 hour shift because she showed up. It doesn't matter if they can perform the tasks. When I talked to the office, they apologized and said that they did not realize that she was not trained to perform the tasks on the care plan. We finally just fired them because it was clear that they do not screen employees or train employees. They just put warm bodies in the spot so that they can bill you. Find another agency if you want good care for your loved one!!
Anonim
Horrible and rude management
They do not care about the Caregivers! They are stuck up and very snooty to the employees! They are very dishonest people!
Anonim
Employee
Started out great. Worked for them for almost fives years mostly part time. After a rough start where I was dealing with clients that really didnt want a stranger in their home I finally clicked with one client that I saw on a regular basis. In the middle of my career lets just say it got interesting then finally decided it was time to move on as I found myself being denied shifts (could travel 30 plus miles anymore when I could go ir was not available due to home responsibly the log books picked up on a regular basis and i have privacy concerns as we are required to put our full name on them.s orOk for part timer
Anonim
The cost is too high. I never recieved a bill after much comlaining.
For one week of service the cost was $1,906.71 or $4,032 a month. Many of the angels came early and left early which put a burden on the husband when the purpose of the angel service was to stay consistently with the bedridden wife, allowing the husband to get out a while and do necessary business. Yet most of the angels were good; in that respect an important need is to allow a respected angel to quit the agency and become a caretaker for the client. The agency contract does not allow such a venture which is unconstitutional. For example, a military veteran can be hired by a company that has contracts with the military.
Anonim
Complaint of employee
Annie maddox that works at the one in opelika,al is very very very rude and disrespectful to me and the residents. She pushes them around and screams at them she drinks beer on the shift inside the homes and always rambling in their things i cant take it anymore i dont want to leave a bad review on the page and make people not want to work or apply there family there but she is very rude !!!!!!!!!!!!!!!!!!
Anonim
Bad workers
Annie maddox always drinking beer at her patients home always have a bad attitude and searching through her patients things. They will hire anybody
Anonim
Human resources
My boss is doing everything she can to keep from contacting works an comp about my accident I had on the job she claim she call them but I don't think she really did so what to do now to get help or justice
Opal
I've not been able to contact no one
Your home care steals money from my card and me money I've receipts for she never cleans I have to clean if she shows up she'll be on her phone for maybe 20 minutes and leave she owes me 600.00 or more i have a receipt when i loaned her money
Randy
Pissed
Hired these people for my dad. The director said shed *** caregiver that would be consistent so my dad would feel comfortable. The RN told he he needed that due to his dementia for about 3 weeks all was pretty good. Then for no reason they pulled the caregiver out. When I ask why and reminded them that the RNsaid my dad had improved and he needed consistency they just said well shes not available BS. I found out they put her with another client. The RN is pissed Im pissed. I called fired their *** The director called and was worried only with the final invoice. I said maybe we could talk about why I fired you people. She hung up. So not use and do not believe anything the director Leann says. Its all lies. My dad was getting better and now I have too start all over. She wont allow you to call her she calls from blocked number. You have to call the office and they messsge her if and when she feels like it she might call back. Mostly not. Terrible service do not use for your loved ones.
Janet
Please consider a more Client and Caregiver friendly Agency. Too money hungry vs. too caring!
Updated by user Nov 17, 2019
I’m currently owed for 156 miles in mileage.
Original review Nov 17, 2019
I worked as a Caregiver for VA for over five years. I was expected to use my car for Client errands and appointments without any reimbursement for mileage. I’ve witnessed Clients under the Veterans Home Care being overcharged for Caregiver services that were not justified. In other words, billing the VHC for ten or so hours at the rate of 24 to 26 per hour over the actual hours that a caregiver was indeed not there. I will be contacting Veterans Home Care and make a formal complaint. Also, this Agency never gives raises. It didn’t matter to them if a caregiver was the best, or least experienced or educated. This Agency just needed a warm body at the Clients home. Recently a Client had her credit card compromised where several hundred dollars was stolen. I witnessed the phone call from client to office staff member and nothing was done about it. I regret having to leave this Agency and my many kind and terrific Clients but this Agency has some serious issues.
Janet
It’s all about the money and not the quality of care.
I’ve witnessed that Clients are being billed for hours that Caregiving services were not being provided. One of this Agencies specialties is signing Veterans under the VHC program and over billing knowing that VHC will pay the 26 to 34 dollars per hour without any questions asked. They also send in unskilled and under qualified Caregivers. They do not reimburse for gas mileage, at least not me, and when one of my Clients reported that his Debit card was compromised by a specific Caregiver, no investigation was made. Please do not use this Agency.
Anonim
Very Bad customer service San Luis Obispo, Ca
I had called Visiting Angels 800 number . Talked to two different people and 3 people left me messages that they would be in office at 8am next morning calling me back from my local area, with their names and local number. Next morning came and went. Gave numerous calls to local office. We are so sorry somebody will call you right back. Two days later nothing! Never again! If you need help for a loved one go elsewhere! Plus reading all other reviews they don’t hire quality people!
Doty
Waste of money!
My parents wanted some help with basic house cleaning and cooking. We specified what we would want done and the visiting angels represenitive assured us she would send someone capible and qualified. The 1st lady wasnt even close to what we asked for (she didnt do house work!), the 2nd and 3rd ladies did little to no cooking, and wanted to sit arround and talk rather than clean. When we again talked to the represenitive she was very sorry that they weren't what we wanted, and NO refunds even for unused deposit!! If you want someone to sit and talk then they might be ok, but dont expect much else.
Anonim
Poorly ran
Okay so i applied on july 19th and was sent out the very next day to a job site . I was told that they would keep me working and only worked me for 4 hours 30 minutes away from home .I was told not to tell the family i was new upon my arrival to care for a husband and wife on my own there was alot of directions left for me not a big deal i enjoy working with older people . I called the supervisor do to things that needed to be done that i was not told about or that i needed to give meds which is not hard but we are not certified to do so .And i called the supervisor and she told me don't worry about the list that was given bye the family and just leave at the end of my shift . I took the best care of the two that i could. I called the supervisor and ask for another assignment and was told they did not have nothing so i waited all week nothing so today is Friday july 26,2019 and i get a pay check for .33 cents i called and ask why and was told oh its for a background check i said u never even figure printed me she said sorry i dont know what to tell u .
Anonim
Low pay,no benefits
I resign today from a visiting angels they have low pay I have never received and increase after getting an excellent review on my paper they pay no extra mileage when you can't get to the house because the GPS is not on the Google map, drove 1.5 hr, looking for road, house, in the country they have no addresses , i requested they reimburses me my time, gas, driving, i was just exhausted. i got them on my cell phone, they were rude, and all they cared about was i to get there! The shift was 9:30a to 3:30p i finally got there at 11am thanks to a person i stopped 2 miles away. They refused to pay me my time.from 9:30 to 11 tryibg to get there and burning my gas! This has happened more than once. I got tired of using my car and gas wasted, due to lack of organized company sending me on wild goose rides at me expense at 13.50. Stay away for it will cost you!
Penny
Lies, lies and more lies
As a caregiver for this company, I was excited to be able to call myself an Angel. I love and respect my clients and go above and beyond for each and every one of them. The Amarillo, Texas office will promise this and that to a caregiver so they will be happy to get employment with them. But in all reality, all we are to this office is a hot body to fill a spot. They could care less about our needs, and even less about our clients. I was promised full time hours when i took the job, with time off for my life, I had two clients go to the hospital, and when i continued to ask them about my clients, they never told me anything. I had to contact the family myself to find out what happened to them and where they were at. I went to visit both of them. One of my X clients i still go see without being paid, he turned 96 in March, i went and got him a card, a plant and a stuffed animal for his dog, when I told the office it was his birthday, they said Oh Tell him we say Happy Birthday...REALLY NOT!!! they made me live on 24 hrs a week for a month after my clients got sick, and was promised bonuses that they do not give, when i told them i was going to another company, they begged me for a 2 week notice, so I gave it to them, and then they took 2 days of that AWAY from me. but its all good. These people are not Angels, the office manager is rude and disrespectful to employees, they lie, and take our hours away from us, they take our gas money, they charge our clients double of what a caregiver gets paid. and we are the ones doing all the work and putting our hearts and souls into these people we fall in love with. I will say do not get employment with the Amarillo, Texas branch...unless u want to be disrespected, and lied to and have your hours taken away from you... good luck angels