Value City Furniture Overview
Value City Furniture has a 1.9-star rating, derived from feedback provided by 1400 customers. In the Furniture and Decor category, it secures the 9th position out of 1164 companies.
Rating
Contact Information
Website
www.valuecityfurniture.com
Phone
(888) 751-8552
4300 E. 5th Ave., Columbus, Ohio, 43219, United States
Value City Furniture Reviews
Anonim
I would like a statement of how much I owe on my couch I would like to pay it off soon
I still have not resolved my issue. They were supposed to send me a contract of the item I financed I havent heard anything. I will never finance anything with this company, its best to put it in the laway.
Linda
Pure Promise will not repair my recliner
My chair stopped reclining in November of last year. They came with 2 spare parts, non of which worked. He said he had to order a new part. He left the 2nd spare part in the chair and the guts to the chair laying on the floor. The part came in and appt was made for March 8th. After moving my chair in the later part of February, it started working again. So I told them the replacement part was working and removed the appointment. Then a couple months ago, it stopped working again. I informed them of that and they said since it was over 60 days, they would not fix it because it was over 60 days. Wait...WHAT??? I just emailed them again and told them it was a replacement part that went bad, therefore it was a new claim. I have to fall into my chair and get my husband to help me get out of it because it is stuck in the reclined position. The replacement part is here - all they have to do it install it and put my chair back together by putting the guts back in and stapling the cloth back to the bottom.
Anonim
Billing issue
The issue was resolved and your customer representative handled everything that needed to be addressed! We wenr issued a store credit on something we didn't use! We've had really good luck with our purchase from VCF! I would recommend VCF! They have a lot of furniture that people would like! Thanks again!
Anonim
Regarding website language
When I initially went on your website and I saw the word p..sd, I was very shocked. Even though that is not a swear word it is very inappropriate and totally unprofessional for a company to use language like that. Now as far as my conversation with customer service, the lady was polite, very helpful and resolved my issue right away. The website should reflect the professionalism of your employees; I think that the p word should be removed immediately
Amy
Terrible Place
Terrible place. We ordered $6k worth of living room furniture on May 25th (2023). They tell us in the store it can't be delivered until June 29th, which was disappointing but fine. On June 27th received multiple emails and phone calls the delivery was confirmed. One June 28th they call and say their 'computer system' went down and now they can't deliver until July 12th. Same thing with email confirmations two days before, and on July 11th they call again and push out the delivery date until July 19th. Keep in mind we cleared out all our living room furniture because if you don't have a 'cleared out' room they charge you $150 and will not set up the furniture. When I call the store the sales associate apologizes but says there is nothing she can do except waive the delivery fee. On July 19th, three guys come in wearing shoes, set up 2 (of the 3) piece furniture set and say they don't know where the third matching piece is ($600 ottoman). I call the store and a very rude sales associate says the manufacturer doesn't 'have it' and she doesn't know when it will come in. On top of all of this the color of the coach is not the same as one we sat on in the store. Terrible, terrible place, don't waste your time or money
Marc
Customer service
Do not buy from this company. We ordered an entire home worth of furniture and only half came on the first delivery. First delivery was two weeks behind promise date. This is a common theme. After one and a half months, still waiting on the same pieces to be delivered. Always the same excuse, "new software for the delivery company". I am more than willing to pay additional to get good service. STAY AWAY, YOU WILL NOT GET GOOD SERVICE!!!
Stanley
Terrible stock issues
We are moving into a 55+ new development and we are the first of 65 homes to be completed and I am not happy with this company. I ordered paid and was promised delivery on a certain date. Upon a confirmation call 3 days before that I escalated I was told the product is not available for 7 weeks.Poor customer service. I will let my neighbors in the other homes know my frustration and they can decide for themselves if they do business with you. We have 6 other local Furniture Companies delivering on time as scheduled. Stanley and Laura Dicken
jacki
Dissatisfaction
Theres not enough dice to explain how horrible my service has been from beginning to the end!! Lack of guest service and satisfaction is horrible!!
Abeba
I want to send a new bed because the bed I originally got broke
I was going to bed and one of the boards that kept the bed up snapped. Maybe it wasn't installed properly or something happened with the mattress. And so I sent an email out and never got one back. I have been sleeping on our couch for over 4 weeks, might I add. I think the workers that had set up the bed misplaced a board.
Jeannetta
Veterans worst Experience with Value City
Let me start off the day I went to get my furniture. My sales representative and I went around the store and I was satisfied with my store representative. She was very helpful and pleasant to work with. When we review my selection my representative thought the selection will fit in my home because I have a part of the selection already in my home. When the delivery guy came to my home they thought the selection was to big to fix through the front door which I agreed but we last delivery was delivered through the back door and I was told the policy is that they can not delivered to the back door which wasnt true. I had went back to the store and the guy their over delivery guys came back out to my home and told me it was a possibility it can fix through the back. I was told I would have to pay for delivery twice. I wasn't going to pay for delivery twice I decided to pick a different selection and I did. Only because I felt I had no choice between paying twice or picking something else. I asked to speak to the manager and the sale representative had already spoken to him so he didn't want to speak to me and he said the policy was the policy. I feel like I wasted my whole day since 2pm to 6pm at Value city when my home is literally 5miles from the location. I asked why I'm paying for delivery when they did half their job I should only have to pay half. So I decided I should change my selection to something that I felt should be worth the change and the representative decide to get an attitude with me because I was comfortable what I had and I wanted to change to something I felt was worth what I paying. At the point I felt like they were treating me as I was inconvenient them. This was the worst experience I have ever had. I have purchased here plenty of times and now I'm getting treated as I'm not a Value customer.
Amanda
Warranty
I have had the worst experience ever dealing with value city online and the store recently. From the beginning having the furniture delivered to the present day. I purchased a loft bed for my child and spent good hard earned money on this. When the item was delivered it was in multiple pieces and delivered at 630 pm in the evening, the delivery men were nice I didn't like the fact that one delivery man was smoking a cigarette while dropping the items off but no big deal. I was still working so I tipped the drivers and went on my way. Later that evening I went to admire the furniture and noticed there was damage on almost every piece. This is were the hassle began. Several calls later they agreed to replace pieces but the dates kept changing and changing. I called customer service and they said as a courtesy they will offer a 300 dollar discount and accept "as is". I wish that Alexis would have have described in detail what "As is" was. I have had this furniture for maybe 2 months and the bed leg on my sons bed cracked in half I'm not sure how a 50 pound kid causes that but it's a severe crack. I called to get someone to come out and look and was told because it was discounted 300 dollars on a 2100 dollar bed that I lost my warranty, they will as a courtesy send someone out one time. Thats why I am at my breaking point because the customer service Alexis rep never explained what "AS IS" means you lose your warranty. I wish I woud returned the whole thing from the start after i noticed all the damage. When you make a big purchase like this you expect perfection and it's been anything but. I am extremely disappointed not only the quality but the lack of customer relations. And today Alexis said the supervisor would get in touch and that has yet to happen. And these pictures are almost all separate pieces so you can imagine the extent of damage.damage.
Geraldine
Resolved: Bad customer service and deceptions
Updated by user Mar 14, 2023
Company fixed the issue and I have been provided with product replacement.
Original review Mar 14, 2023
I did not get the chest I order. I order a Avalon Chest and they sent me a American Standard chest. I just accepted it because I found out that they stop carrying Avalon furniture. Furthermore, I never got an apology, I waited 1 year and no response from management. I called and let numerous voice messages and I talked with customer service, they were very invasive. Their excuse was the chest was damaged 3 times. And I had to wait another 3 months.
Dena
Purchased 2 sofas.both broke. Purchased extended warranty. They DO NOT STAND BY THEIR WARRANTIES
Original review Oct 19, 2022
Value City Utica has terrible quality furniture and they do not stand by their warranties I bought 2 sofas from them. They both broke! I purchased the extended warranty and they tried to offer me $200 dollars for my trouble instead of repair or replacement. When I call the warranty company, Uniters, their recording sends you directly back to the store and the store doesnt have a clue They tell you to call the warranty company. I asked for a manager to call me three times! No one calls or assists me with the poor quality sofas I purchased or the extended warranty I purchased. DO NOT BUY FROM THIS STORE ! They give you the run around Do Not stand behind their products or honor extended warranties ! Ive been dealing with this for almost 3 months and No resolution !