US Auto Sales Overview
US Auto Sales has a 1.6-star rating, derived from feedback provided by 466 customers. In the Dealers category, it secures the 7th position out of 2832 companies.
Rating
Contact Information
Website
www.usautosales.info
Phone
(888) 380-1764
2875 University Parkway, Lawrenceville, Georgia, 30043, United States
US Auto Sales Reviews
Trezure
Needed areciept that i returned my car on 3/23/2023
dont have answer at all for many calls i did and its always the same when you call them either you will on hold fir the longest or no answer even they were still in business its the same
Clarence
Reposession
Repossession with out information on how to contact and get vehicle back in the middle on the night.
Keisha
Car company shut down
The company has shut down why is another company trying to get payment but not honoring repair contracts from USA auto sales? I purchased this vehicle almost 2 years ago and been having issues since I purchased. I needed a newer vehicle for the new addition to ma family and since I was a few years into the loan without a warranty I went back to trade in for larger vehicle to accommodate my family n with a warranty for an addition $3900 ($100 more than vehicle with no warranty) just to call n hear we dont honor these contracts anymore from company whose name it was in. Called USAA n some other company answered informing me it want be honored when I asked why they told me they only do payments. What am I to do with needed repairs I was told to pay out of pocket. That was not the purchase agreement I signed on. Why do Westlake keep contacting me requesting payment but they are not honoring the contract so why am I expected to honor a contract with company thats gone out of business n My credit report listed vehicle paid. Westlake want honor contracted warranty for vehicles repairs but want me to honor the same payment for contract. Thats not right n I was never late. They are threatening to put vehicles balance on credit report- well I dont have a contract with them I had one with USA auto who is out of business. I need help/justice.
Anonim
Need to talk to someone
If I knew what I know now I wouldn't have invest my money into this company or purchase this car this is horrible
Anonim
Westlake pofolio is still taking money from my account
Yes I'm sending this email because of the lack of professional. No one from US Auto sales had gotten in contact with me or still have not got in contact with me because of the situation with the business going out or being closed and then mapco calls me to introduce themselves to me and allow me to know what's going on now Westlake it's still taking money out of my account which they are no longer supposed to be messing with my account so I'm trying to figure out why US Auto has not said anything about this to their attention when they're still taking money out of people's account when they're not authorized to do that as of starting last week
Jessica
Been waiting on my title
Cant get anyone on the phone. I paid my car off over a month ago and am waiting on my title still, the number I have says I am being, forwarded to collections, which doesnt make sense when I paid my entire note. Then after going through the prompts a million times, it rings and hangs up on me. I dealt with this company for 6 years. 0/10 do not recommend business here.
Faizon
Company went under with zero answers as to how I’m supposed to pay my bill every number listed is busy or out of service
The company went under with zero information on who to call where to go or what to do in terms of making payments. Has never offered a decent warranty or one at all and immediately after getting a vehicle I was faced with a huge mechanic bill. The car is crap the service is crap and now trying to pay the bill is also CRAP.
Anonim
Problem solved
I panicked when I found out USAuto Sales closed their locations. I didn't receive an email or letter in the mail and didn't know where to turn. But finally I was able to get through to someone and my issue was resolved. Companies go out of business all the time but thankfully no worries. Just happy everything worked out.
Shannon
Payments
Original review Jul 05, 2023
Can't find my account number so that I can set up my new app. Didn't tell there customers that they were going to change people that we have to make the payments to. The new company doesn't like to work with the customer. They don't even give you any lead way don't miss a payment or you want be able to drive your vehicle they will lock it down the next day after your payment is due. Even if you call them.
Gerrad
Confused
Been trying to pay my car note since Friday here it is Monday still can't get the right number even with signing up for this just bs
Cornelius
Payment
I called customer service and only heard music for 20 plus minutes. I need to know how to pay my u s auto service car payment. Can I talk to a real live person ? What's going on ? Im a day late on my payment. So
Michael
USAUTOSALES SUCK BIG TIME!
Overpriced and 10+ year old cars for people with less than good credit score, taken advantage of just because. Karma is real! I think all the buy here pay here dealerships need to suffer a great loss, customers should be laughing their *** off knowing that you too have gone into debt I bought a 2012 chrysler 300 and have to pay a ridiculous monthly amount I pray you never recover just like many people who have to deal with your *** and I'm hoping that each and every employee you had suffer too.
Odessia
Extention
I called and the answering machine asked if I was 65 or older and told me to press pound. I did and it just hung up.
Stephanie
Warranty no good
So that the company is having issues my warranty is no good how the *** is that my fault if I could return car and get money back I would you all suck
MoNique
Car broke down
I just got this car in February, and I'm having the most problems with this car it's a Jeep Patriot Latitude, I've been trying to get in touch with someone and can't, I don't know what is wrong with this vehicle, but I'm pissed off!! The car is making noise and overheating I don't know what to do, no number is working to talk to anyone
Quonitra
Make 24 hour payment
Need help making car payment and I cant get anyone on the phone to help. So am I going to be able to drive my car, since I cant reach customer service