Us Airways Overview
Us Airways has a 1.5-star rating, derived from feedback provided by 466 customers. In the Airlines and Air Transport category, it secures the 27th position out of 232 companies.
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Us Airways Reviews
Dennis
Just a question - i'm blind and have a service dog - can I fly on your airline?
Just the question - thanks!none
Anonim
Water
Water poured all over me down to shoes and my laptop to Staff was giving water to someone else she gave me some napkins I was very cold and upset A blanket would have been nlce I was coming from lasvegas to Philadelphia int This is the seacond time I wrote you this is why Ian writing you this was July 26 2015 flight number 734 I have always travel with us air and never had this problem I as very upset and crying l don't think anyone cared So I hope you get this and return to me about this or I will have to report this another way
Anonim
Horrible Gate Agent - Nydia Employee # 203473
Dear US Airways: While trying to make an international flight from PHX - CDG my wife was denied travel because of checking in 59 minutes prior to departure with checked baggage. The manager, Nydia, refused to check baggage and removed my wife from her flight thereby making it impossible to make her connection to Paris. Nydia stated that policy was 1hr before flights, and since we were 1 minute late, it was 'policy' not to check my wife's baggage. In the view of everyone at the check-in line, Nydia was unprofessional, contemptuous, and entirely disrespectful. Nydia's employee # is 203473 - she works at the check-in gate at Phoenix-Sky Harbor Airport. This employee should be reprimanded for her actions and the damages she caused US Airways. I will never fly this airline again.
Anonim
Us Airways Staff Review from Kissimmee, Florida
I missed my flight and had the hardest time to get on new flight talked to so called managerby the name abeel dean at bwi he was the rudest person i ever met in my life would not help me at all had to get help from family in florida when i was in baltimore i hope someone listens to me it is very scary when u fly by your self and are not used to flying regular employee had to help me he is useless i will never fly this airlines again and will tell everyone i speak to to not use this airlines my#is443691**** would like a response back if u care at all
Suzana
US Airways NEVER Again
Our flight was delayed out of Seattle for 3 hours due to US Airways mechanical difficulties. The flight itself, when it finally took off is 5 hours long. We missed connecting flight & missed the next connecting flight & forced to sit in Philadelphia airport with children for 5 hrs before the next flight. That's 13 hours and that was just the first leg of our trip. Was told they don't offer meal vouchers for flights that don't offer meals on them but we had to sit around for 8 hours with small children just on the first leg solely due to US Airways mechanical difficulties. US Airways behavior is rude and unprofessional. Had we arrived when we were scheduled to arrive we would have been at my parents in Albany just in time for breakfast and NOT have had to purchase food at the airport waiting 5 hours for a connecting flight due to no fault of our own. Even Southwest Airlines is better than this.
Sadie
Resolved: Cold Hearted US Airways/ American
My grandfather passed away and I canceled my upcoming trip to Hawaii. After speaking with my family and Fiance they said to go ahead and go as it is much needed. My grandpa and I were very close and I know he had been sick for a while but it really devestated me. When I called to rebook the similar flight which ended costing less. I had a $2,150 credit and ended only using $1,600 and instead of them using that to pay for my $400 changing fee they asked they i paid out of pocket. I understand the policy...but when i asked them to please waive my fee and still pay for my fiances, Amanda at American, just said no and show NO compassion that my grandpa had passed. With so many airlines out there I dont have to fly with American and I dont think anyone should. I understand, business is business but I will not fly with such a cold hearted airline ever again. very disapointed.
Anonim
Us Airways Domestic Flight Review from Naperville, Illinois
What a joke. I had a conceding flight in Philadelphia. I received a VM wile I was in mid flight saying that my conceding fight was canceled. Phone customer care was a 2hr hold. Got to the customer care in the airport waited an hr for the woman to be useless. Her exact words were I can't help you. I asked if any flights going to near citys. She looked at me and flat out said to me Sir I told you I can't help you you are going to have to stay here until tomarow night. I ended up booking a flight with United and flew home that way. What a unprofessional joke. There mistake cost them a customer and cost me 600 to get home.
Anonim
Us Airways Flight Review
Cancelled flights...poor customer service...spent over 12 hours in airport getting "rebooked" on another soon-to-be cancelled flight...spending night in airport!
Anonim
Us Airways International Flight Review from Paris, Ile-De-France
My flight to paris was cancelled because their plane broke so they put me on United. Needless to say they lost my luggage which they tell me is here in Paris but it's been 7 days and no one can locate it!! They lied and told me the transferred it to United the day it arrived but United doesn't have it!! They are so rude and unprofessional as well in Paris at Charles de Gaulle, they refuse to answer the phone now when I call...I just want my luggage!
Dashun
Ruined Luggage
On the first leg of my trip, the baggage handlers caused a bottle in my suitcase to crack, which spilled liquid on my clothing. Then coming back, a wheel was ripped off my suitcase. All I got from customer service was some song-and-dance about them not being liable for such damage. My luggage is less than 2 years old. It has been overseas with Delta and was not damaged. I cannot afford new luggage every time I fly. I am terribly disappointed in their cavalier attitude about my luggage. US Airways has terrible service and I will not use them again unless I have to.
Gildardo
Us Airways Baggage Policies Review from Sacramento, California
It wasn't enough that my flight was delayed but their crew also ruined my luggage. They responded to my email saying that they aren't liable for any damages caused to my luggage as I was supposed to report it in person when I arrived. Hello! It's 11pm and you've been on a plane all day so ofcourse you just want to get the heck out of there. I paid a lot for my plane ticket, I respected all their plane crafts I got into, and cleaned after myself. They just couldn't simply train their crew to respect customer belongings and then turn around and say they aren't liable for any damages.
Rosalena
Stuck in Jamaica
booked flights four months ago, going was fine. Coming home was awful. They changed our flight in Jamaica. They gave us no choice other then to stay there. So we wanted to get back to the U.S. So we had no choice. Took the flight back and now we have 5/12 hour wait to get home. No other choice. Not a sorry not a another airline was offered, nothing. So here we sit. Waiting because usairways can't get there stuff right. Not our fault. Never again. I sent a complaint in to there office and haven't heard a single word from them. They gave one thing to us . I am disabled person and can't sit, stand or walk for long and here I am with a soar ness and my husband so pissed. It was stay in Jamaica and spend more money or take what we have!!
Anonim
US AIRWAYS...NOT ALLOWED TO BOARD CONNECTING FLIGHT
We were 4 passengers traveling from Memphis to Madrid,Spain with connecting flight at Charlotte on June 21,2015.The flight from Memphis US 5329 was delayed by an hour .The ground staff , Ms Shuang Yu was extremely helpful and went out of the way to make sure that we and everybody in the waiting area were informed constantly about when the flight would ***.She gave us seats in the front of the plane and put a priority tag on our luggage so it would be unloaded quickly and transferred to the next flight.She turned the flight around to Charlotte in the quickest time possible by getting the passengers quickly in the aircraft for Charlotte.We reached Charlotte at 830 pm and quickly started running to catch the flight to Madrid.Gate D11 was quite a distance off but two of us got there and begged the lady at the gate to allow two of the other passengers in our party who were just two to three minutes away to get into the plane with us.One of the ladies was my wife's 70 year old aunt who was coming in the airport cart.My wife reached a few minutes later but we were still waiting for her aunt to arrive.The gate attendant ,a blonde Spanish lady was extremely rude and started screaming to another lady that she could not wait and gave me and my wife an ultimatum that if we did not get in the aircraft she would lock the gate.We both got in ,but my wife's aunt's son in law decided to wait for her.When I entered the plane we requested the air purser, a really nice Spanish gentleman that we were waiting for my Wife's aunt to arrive and to wait.He said that should not be a problem.Within a few minutes my wife's aunt and her son in law were at the gate but the Gate attendant would not allow them to get in,saying that their luggage had not been transferred this flight.She came into the aircraft and told me that she could allow only the two of us to board the flight and not the other two.I begged her that we were starting a tour in Madrid the very next day and our plans would be disrupted but she kept telling us,that it does not work this way as she did not believe our baggages were transferred.I told her that our baggages had priority tags but she told me in the plane in front of the Spanish air purser,Mr Lucas to 'Shut UP'.The plane took off without our two fellow passengers who were then shunted to another British Airways flight.When we reached Madrid ,all our baggages were at the baggage claim.Our two fellow passengers arrived at 7 pm next day believing the luggage was in their plane while it had come with us.US Airways had no idea where the luggage was .THIS WAS UNNECESSARY HARRASSMENT BY US AIRWAYS,SPECIALLY BY THIS BLONDE SLIM SPANISH LADY AT GATE D11 ON 22JUNE 2015.Instead of helping us we were inconvinienced by her where she did not allow 2 of us to board while others who were late from other flights were allowed to board while she was spending time trying to be difficult .She was very egoistic and possibly parochial with us as she let other Caucasian passengers to get in and kept us outside .
Garland
Us Airways Travel Policy Review from Winthrop, Maine
You cancelled our after delaying it twice blaming it on traffic control, then weather related flights, and the best was one of your employees was over their regulated hours of time to work just *** excuses. Once again you tell me repeatedly how this is not your airlines fault and I need to deal with it. Telling a Woman with two children that you have now have left stranded and will not offer any accommodations whatsoever then have the audacity to tell her to SLEEP IN THE AIRPORT WITH THE TWO CHILDREN? After completely defeating this Woman, She asks you for any help and you give her a different flight 4 hours south of her original destination or 5 hours west of her destination. Thank God a family friend drove 4 hours in the middle of the night to get them since you wouldn't even comp then a hotel! You are the worst airline out there and I hope the employee and supervisor behind the counter with attitude get fired as you both thought it was very comical to offer a partial refund expecting us to go and purchase three tickets last minute on another airline to go home which we could not afford. Thanks alot US Airways for a horrible experience!
Anonim
US AIRLINES-AWARD NOTIFICATION-CHECK SCAM
I received one of these "Award Notifications" from "US Airlines" the other day in the amount of $1350.00 for 2 round trip tickets to anywhere in the US. Mine came as a 3 sided tear off envelope, the kind you receive checks in. It had BLUE blotted background and looks very real. This appears to be a check, with even an endorsement area on the back. It has everything on it that would convince anyone it is a legitimate check, numbers on the bottom(routing number, account, and check number), has "Travel Union" with an address (Scottsdale, AZ 85251) as the bank with a number below it, and dated, with amount and written amount, and then a phone number 1-80*-476-****, and signed by Charlette Koehn. This is a very convincing scam, and I almost called, but was still suspicious because it says in the letter "FINAL NOTICE", and "We have attempted to contact you on several occasions. This will be your last chance to respond.", which are absolute LIES. This is NOT even an airline AT ALL! US AIRWAYS should SUE this company for using leaching their name. It's time these scammers get thrown in jail. If I won something without entering any contest, the alone should be criminal by misleading people. I scanned the whole thing for people to see what the scam looks like, but don't have a way to post it here? It would be nice to show people what these scams look like, so they don't fall for it.
Anonim
US Airlines 2 Free Tickets worth $1400.00
I received a letter in the mail today March 28th 2011 with no return address only post marked Phoenix, AZ. The letter inside stated that US Airlines had been trying to notify me for some time now that I was the winner of two airline tickets worth $1400.00 and that I needed to call their toll free number to claim my prize. It was signed by their vice president Joyceln Hall. I did some research and sure enough Joyceln Hall is a phony front name. If its to good to be true it usually is. The outside of the envelope was handwritten and used a regular stamp.