United Van Lines Overview
United Van Lines has a 1.3-star rating, derived from feedback provided by 46 customers. In the Moving and Storage category, it secures the 25th position out of 476 companies.
Rating
Contact Information
Website
www.unitedvanlines.com
Phone
(877) 740-3040
1 United Dr,, Fenton, Missouri, 63026, United States
United Van Lines Reviews
James
This service was the worst
Basically, United contracts out to third-party services that have no reason to treat customers with professionalism or respect. Communication is spotty. Quality of work is variable, but in my case, extremely poor. The biggest issue was that I had a glass tabletop crated at the origin of the move. It was an unnecessary upcharge. When it arrived at the destination, there was no order to uncrate it...so it wasn't. Instead, it was leaned against a closet door, effectively blocking access to the closet and making unpacking in that room more difficult. It's been there ever since. It's five days later now. I blame the absolute *** who placed an order for crating, but not uncrating it and the inability to get anyone on the phone to correct the issue on the day of the move in. Additionally, it took 18 days to receive my belongings, even though the move was less than 500 miles, primarily connected by Interstate. That is a long time not to have a couch or a proper bed or the normalcy that having one's belongings provides. It should have taken 3 days, 4 days tops. This was terrible service, compounded by the fact that I had to commit to the move before receiving a delivery date, so they know that customers would balk at their lackadaisical turnaround time.
Anonim
Wouldn’t Recommend
Almost a month ago me and my mother moved from Greer SC to Waycross GA. I hired United due to the fact every other van line quoted me the exact estimated cost for the move. The arrival went well although some boxes were rough handled a little. However they held my furniture for a few days until I got the keys to my new house. The delivery went well but, we noticed that the rocking chair (which was a gift from my great grandmother) wasnt rocking or well gliding just right. At the time we didnt think nothing more about it so we went on with our unpacking. It was within a week we started to noticed that our furniture had been rough handled badly. The bottom drawer of my chest of drawers were damaged badly and bowed up, the rocking chair was severely damaged and broken underneath in several places, and a pie crust table which was sturdy was now damaged as if a heavy box had been sat on it. Also recently we noticed that a box was missing that had heirloom pieces and other highly valuable items inside. I contacted the woman that helped me with the move and she never returned my calls, only just sent me an email to file for a claim. Obliviously either the box was severely damaged and thrown out, or it was hidden under all the moving blankets inside the trailer, or someone stoled it. United is a joke and while they help you with estimating and so forth once the move is completed your the least of their concern. Their customer service after the move sucks. I am still waiting for a call back from the claims department but, Im not going to let some *** come in and fix whats broken when I have people in my family and a good furniture repair man who are willing to fix it right. As for whats missing can never be replaced and some of those pieces were gifts from my mother who in turn is missing a lot of her things. All I can say, If you have valuable items for a display case or a curio, you might as well carry them with you. I will never recommend or use United Van Lines if and when I move long distance again!
Tuyet
Long distance move
No one answering the phone
Anonim
Seeking full time employment
I live off of laney walker blvd a great man and worker seeking an interview for a fulltime job.l am Leon A Starks! I will send yall my resume a friend of mine name Tyrone Hamilton told me about the job
Anonim
I made a complaint the next day Garrett was calling me and he got it straight as soon as possible
I purchased a Coleman cooler plug in from ATA the cooler went out quit working and approximately 2 weeks 2 and a 1/2 weeks and the TA and press God hearted saw in the TA are the petro and Little Rock Arkansas didn't really understand or do anything about the situation. When I talk to Garrett Justin Garrett which is a regional manager he took care of the situation fast also would the people that was causing so much grief
debra
Just Bad!
Family moved to Charlotte, NC from Newport Beach California 3 years ago and the move went so well, nothing missing or damaged. Fast forward to August 6, 2018 when we made the worst decision of our lives to hire United Hilldrup Van Lines to move our household items back to CA. I was shown colored pictures of how they protect your furniture and other large items that cannot be boxed. Shown detailed photos of how it is loaded and shipped in their trucks, this is why we decided to go with them. FALSE ADVERTISING AND LIES!!!!! So the sting of having to pay $2,500 more for their great service and reputation really hurts now that most of the items that were not in boxes came damaged or did not come at all! Thank goodness I packed the boxes really well because they looked pretty bad upon delivery. Lost end table, mirrors, 2 boxes with pictures and personal items that cannot be replaced. Damaged kids 1 year old bikes so bad had to have them repaired as were crushed pretty bad in the truck. Which brings me to their truck...I was asked to go inside to help locate my items and what I saw was disgusting! How the items were thrown inside and just dumped on anything without thought, no wonder why my items came in the condition they did. They shrink wrapped my couch and chairs but most of the wrapping was torn so my new furniture is now dirty and ripped. Piano bench and cord missing to Yamaha Clavinova piano. Driver calls 11 days later saying he found the bench and will bring it. Ordered the new cord and tested piano, sound now garbled and low - PIANO MUST HAVE BEEN DROPPED!!! What the heck! Damaged so many other furniture pieces, too many to notate. Why did we bother moving our items and paying the moving fee???? Claims department is a joke and an insult to someone that has lost so much of their belongings. To others with similar issues, you can file a complaint with the Dept of Transportation DOT. There should really be a class action lawsuit against this moving company. Bad business, bad customer service, just BAD!!!
Mike
Never hire United Van Lines
I contracted with United Van Lines to move my things from CT to FL. When the movers arrived I was told that several of my boxes were mistakenly left at another customer’s home in. NC. He has no idea when I would receive the remainder of my things. He also stated that it is good that the customer was honest because otherwise he would have no idea where they were. I called United and they acted like they had no idea. Still waiting for a callback. I was told all of my things would be wrapped together. Over $6200.00 to go through this incompetents. NEVER HIRE UNITED VAN LINES. I contracted with United Van Lines to move my things from CT to FL. When the movers arrived I was told that several of my boxes were mistakenly left at another customer’s home in. NC. He has no idea when I would receive the remainder of my things. He also stated that it is good that the customer was honest because otherwise he would have no idea where they were. I called United and they acted like they had no idea. Still waiting for a callback. I was told all of my things would be wrapped together. Over $6200.00 to go through this incompetents. NEVER HIRE UNITED VAN LINES.
Anonim
Lied about what was covered
Our Estimator verified moving costs would be less than estimate If we moved less weight. This was not true and the reason was that there was not a required clause which was never disclosed to us. The Vague signed contract did not reflect this either. We were told boxes picked up after the move would be for no charge. Not true. Asked for actual weight of goods and they said they did not keep any records of it. Seriously? This company appears to be only concerned with making a profit with absolutely no concern for good faith promises made or ar best they are or purposely misleading.
Judah
Total incompetent disaster!
They came and took my stuff, got paid for the move, and never heard anything more from them! Every time I call I get cut off. Then they blocked my number! Avoid at all costs! United are a total joke, nothing but scam artists! I can't tell you how infuriating it is, the way they disrespect their clients! It has been over 2 months now and I have no idea where my belongings are, since as soon as I call they hank up on me. I have asked to talk to a manager, and they hang up! I ask for customer service and they hang up. As soon as they answer they hang up! Pick ANY OTHER MOVER besides United of kiss your belongings goodbye!
Anonim
A horror show
Delivered my furniture four weeks later. The bedroom sets looked like they were out in the sun burned, scorched, and the finish was ruined with pieces of the wrapping blankets stuck to them. My brand new coffee table has chips on the side right down to bare wood. Half of my items are missing. They said they are on another part of the truck and will be back with them. The feet of some furniture is missing and I have legs to tables but no tables.All my boxes look like they went through a war. Absolutely no care was taken for my belongings. STAY AWAY FROM THIS COMPANY.
Anonim
United Van Lines - Moving Service Review
My husband is active duty military and we were assigned United Van Lines suddath logistics for his move. Long story short they picked up the day after Thanksgiving the rdd date was supposed to be February 9th it is now March and still his property is nowhere to be seen. Attempts at contacting management at this company have been fruitless. Their customer service is abysmal. I was able to track his property using the bill of lading and calling the subcontracted truckers and had better luck there than with trying to contact any representative at this sorry excuse for a company. We still do not know the condition of his property or when it will be delivered! Stay far far away if you have any choice in the matter.
Anonim
No return call and no communication with problems
This is the second time I have had to write a review. The general manager of Suddath finally called me or should I say I finally got in touch with him. He was rude and had quite an attitude. He said he would research the issue and call me back. I think that was two months ago. I had so much damage on my move. The adjuster finally came on 9/22/2016, almost a month ago, and Beatrice (the lady handling the damages for Suddath), has yet to contact me. What is wrong with this Company? Have they ever heard of customer service? I am writing instead of calling in case I have to take this to a higher level.
Shoshana
What a nightmare!
I had hired United, who worked with a specific storage company to move and store my furniture for 18 months. The pick up was great, and I paid my $200.00 storage fee each month, and in July was set to have my furniture moved from Fresno, CA to Chandler, AZ. I called United to schedule it, and they informed me that they had severed ties with the storage facility, and my furniture had been moved without my permission or consent. I still decided to keep with United and a move coordinator scheduled my move. I was required to be at the facility when my furniture was being transferred so I spent 800.00 on a plane ticket to be there. I arrived at the new facility of the storage company on the morning of the scheduled pick-up, as did United, only to find out there was no notification from United to the storage facility that they storage vaults were to be pulled. Spent hours on the phone with my coordinator that morning, only to be threatened by the owner of the storage company. I had to leave the property and fly back home without my furniture. Several weeks later they offered to have my furniture moved from the facility to a United holding area, where it could stay until a move was scheduled, yet I would have to pay for that on top of the move. Yes, I eventually got my furniture, but things were badly damaged. Dining room table was scratched up as well as almost all pieces of my bedroom set. Missing items such as hardware for furniture was missing, and boxes were so badly damaged that they were not even in the form of a square any more. A quote of $5000.00 for the move ended up costing over $8000.00 with all the added expenses that I was forced to incur. Nobody at United could explain why they released my personal property to the storage facility (which moved to a town 100 miles away) without my permission. I was never told about the split between the two companies and would have never given just anybody the rights to move my personal belongings. United never even called to apologize, they just swept the whole thing under the rug and I never heard from them until they charged my credit card.
Samanth
Horrible, Horrible, Horrible
Many items moved by United Van Lines / Armstrong Relocation Services and contracted with Kevin R. Pool CRP(certified relocation professional) at 3359 Bruening Ave SW, Canton, Ohio were broken and damaged. The move was supposed to be done in two days but it took three. To expedite the moving process, most everything was boxed up and moved out of the side rooms and brought upstairs to the living room and out to the garage before the movers arrived. A week before moving day, we rented a 20’ U-Haul and took a load of belongings to our new home. The moving van was scheduled to arrive between 7:30 and 9 but showed up after noon. My two 12 year olds and I assisted by bringing things out to the truck. Despite all of the extra work by us, the movers still required an extra day to get loaded, so we had to pay for an additional night in a hotel. Not everything we requested to be taken was loaded on board and several gallons of paint that I requested to be left behind managed to find its way onto the truck. I stumbled upon two empty boxes that they taped closed and tagged to go. A computer desk never made it upstairs. They broke it trying to force it up the stairway. The lead man for the moving team told me that we should just put the desk to the curb as trash and that he would tell United Van Lines that he had busted it while trying to move it. I called the office the day it happened and was told by both Amy Paul and Kevin Pool that I would have to file a claim on it. They did not question that it happened or request pictures or confirmation of the damage on that Monday or before that Thursday when the garbage truck hauled it away. They told me I would have to fill out the paperwork for the claim but never told me that I would have to save everything that they damaged for inspection by them. The desk had already been inventoried as going on the truck. From the time I told them about the desk until the day they denied my claim as ‘no evidence’ of the desk for them to see, they assured me that they would pay to replace the desk as part of the claims process. On the third day, the driver told me that his boss said his rig was the only one available to pick up another job nearby, and he didn’t have time to stay and finish loading our belongings. In order to pick up the items that the movers left behind, I had to take time off work and make additional 6-hour round trip visits to town. Unloading went as well. The movers were supposed to unload the truck between 7:30 and 9 in the morning. We received a call from the driver about 9 saying he was a half hour away and that he needed to pick up workers on the west end of town which is over 15 minutes away. So once again, in the interest of getting the job done in a timely fashion, I volunteered to go pick them up so that they could be waiting when the truck would arrive. Most of the load needed to go downstairs but they spread the stuff out and then said there was no more room to take things downstairs. I was able to make room as they brought things downstairs just by moving things around in one row. If they had made half an effort to place things closer than a foot apart, then there would have been plenty of room to put things without needing me to rearrange things. As furniture for the ground floor was brought in, my son pointed out that our pristine antique ‘North Wind’ chair was split in two. They weren’t going to mention it, even though the top half was swinging in the breeze. One of a set of two bookcases was busted because someone thought that it would support the weight of a rollaway toolbox full of tools. A plastic deck box didn’t carry as much weight as they expected either as evidenced by the bottom falling out of it. I still haven’t figured out how they pulled off the front of a desk drawer. As they reassembled the couch, they couldn’t find the bolts for the bottom rails. I found them a couple of months later in a cardboard tube meant to protect a piece of art that I have had for forty years. Needless to say, the paper was torn. At the end of the day, when I refused to sign the manifest which stated that there was no damage, the driver forged my initials. In the end, United Van Lines didn’t offer an apology or pay for a fraction of the damage that they caused. They turned the joy of moving into a new home into a nightmare. I spent months going through their claim process. They passed me from one person to the next over five times and repeatedly needed more time to do their part of the claim process. They ignored multiple phone calls and emails for weeks at a time. I had to have someone else in the company call them and request that they respond. They wanted me to show receipts for items that I have had for years or that were hand made. I had to wait for someone to come out and look at everything that was damaged and then let them try to fix them. Furniture that has been scratched still looks scratched after you color in the scratches. Things that they damaged were in the way until the claims process was over because I wasn’t allowed to get rid of anything even if it was totally destroyed. I finally heard from the president of Armstrong Relocation Service (United Van Lines), Carl Campbell, when I filed a complaint with the Better Business Bureau. His level of interest in conducting business is evident in his response as he denies having any responsibility for the damage that his business caused and instead makes a personal attack. He quotes the ‘inspection’ firm that was initially supposed to make repairs as saying that I was difficult to work with and that nothing would please me. He took offense when I told him I don’t think that gluing my chair is going to bring it back to its original condition. He argued that restoring broken pieces make them more valuable and authentic. It looks like a high school kid fixed it. The line where it was broken and glued together is very obvious. But Carl seems oblivious to the fact that he became seriously ill and another firm was called to make the repairs and recommendations for settlement. Carl ignores that his company damaged my property. He doesn’t apologize for the damages or make any effort to work out a fair agreement. Instead he makes a personal attack against me. I would highly recommend steering clear of letting United Van Lines and Armstrong Relocation Services work for me.
Anonim
United Van Lines Moving Service Review from Madison, Alabama
We were quoted a price for the move. When we were done unloading, the driver gave us the invoice and it was approximately $900 less than the quote. When i questioned the difference, he said we used less boxes/materials. So i should expect a refund of the difference. NOT. i just received a new invoice with the check amount i paid. Watch out for them. I would stick with Allied if i could do it again.
Anonim
Copy of letter sent to United re: terrible service
21 November 2015 PresidentUnited Van Lines1 United Dr.Fenton, MS 63026-**** RE: Move order number XXX-YYYY-ZZ Dear __________, I am in the final stage of a move between Malvern, PA and Reno, NV. The move is being coordinated by Holman Moving Systems. This move should have been finished November 12, but first, weather got in the way. We certainly have no control over that. My goods were to have been delivered 11/16 with a one-day unpack. However, the van driver felt that he could not climb the driveway; therefore, the goods would have to be shuttled in a smaller truck. However, I am getting ahead of myself. This entire transaction has been the worst of my life. This is not hyperbole. I have moved several times and in this instance, made the unfortunate decision to utilize United. Further, in the early stage of unpacking, I have discovered more breakage and damage than with all of my other moves combined. I shudder at what I will find next. The following is a bullet list of the many things that have made this move a horrible nightmare. • I was first given a quote for a full pack by Mr. Elmer Fudd when he visited and surveyed my belongings. He also indicated that if I packed some of my things myself, the price of approximately $23,000 would drop.o I indicated that I would pack my books and clothing, and that I would not move my washer, dryer, and refrigerator.o I was given a revised quote of $18,000.o I was told that the packing and loading would take two days.o When the packers arrived, they called Droopy Dog at Holman when they saw the size of the job.o Mr. Droopy and then the estimator, Elmer Fudd called me (and Mr. Fudd came to the house) to tell me that they had to charge me for a full pack at a cost of $23K+. I had no choice but to authorize the charge even though I do not believe that it was justified. In other words, I was misled by Mr. Fudd during the bidding process.• Was this an error on his part or a standard business practice?o The packing and loading took four days when Mr. Fudd indicated that it would be a two-day process. • At the end of each of day, the driver told me that there would be five people at the house the following day. There were four on two day and three on days one and three (including the driver). Proper staffing would have reduced the time needed for the pack.• I needed to be in Reno on 11/9 to close on my home here.• I had to push the closing to the 10th because I wasn’t able to leave Malvern until Friday, 11/6 (the packers did not leave my home until approximately 9:00 pm on the 5th).• Even then, I had to drive thirteen hours per day to get to Reno in time.• Mr. Fudd had told me that all packers, etc. were employees of United. o The packers indicated that they were independent contractors.o This was another area in which I was misled.• I received a call about scheduling delivery and given my concerns about the weather, we agreed on 11/16.• On the 16th, the truck driver felt that he was unable to get the van up the driveway and that my goods would have to be shuttled.• The truck driver indicated that in order to finish in one day, more men and another truck would have to be authorized.o Later, he told me that these things had not been authorized.o He also told me that the Reno office said this was contracted as a two-day job. No one had told me that. There was also an overflow truck about which I had not been made aware.• After learning about this, I called the Reno office to discuss the need for more people. I spoke with Daffy Duck.o Given that I had already lost extra days’ work because of the delays with the packers, I indicated that I could not miss more work, which I would have to do if the job couldn’t be completed today. • Please note that I am not being paid for the missed work and that I am paying for this move myself.• Daffy Duck said that he would call back. He did not. Instead, the driver told me that no one else would be coming to help.• I called Droopy Dog at Holman. He indicated that he had authorized Reno to send more people, etc.• Reno told me that Mr. Droopy had only authorized the shuttle.• Mr. Droopy then told me that Reno told him that another truck and two more men would be coming to help and that the job would be completed today.• I then spoke with Natasha Badinov at the Reno office. o She indicated that there were no other men available and that is was supposed to be a two day job and that I would have to deal with it (her words).o I asked if there would be any credit financially for the inconvenience. Ms. Badinov then asked if my employer was paying or if I was. The payer is irrelevant. Ms. Badinov’s question suggests that United bases its pricing on the depth of the payers’ pockets. This is reminiscent of the pricing model experienced by the Pentagon when they were paying $700 for hammers.o I indicated that I would make my employer, colleagues, and new hires aware of the issues with United’s service (I have begun this process).o Ms. Badinov then said that I should be nice to her (I was not yelling at that point). She also indicated again that there was nothing that she would do for me.• She also indicated that the DE office is who I should be dealing with (contrary to what I had been told by Mr. Droopy) and that she had no responsibility for all of the events that had occurred (including the refusal to supply proper manpower in Reno)o At that point, I lost my temper. I used some unfortunate language and Ms. Badinov actually hung up on me.o I then received a call from Mr. Droopy taking me to task for not being nice to Ms. Badinov.• I was flabbergasted given the run-around I had been subjected to throughout the day.• I had even called the corporate office for assistance and was told that I needed to speak with Mr. Droopy. • Your processes have ensured that customers experience frustration and that no resolution to problems is possible. Indeed, your processes are exemplary of the term run-around.o The men delivering my goods ignored most of what I asked with regard to arranging furniture and boxes.• Ordinarily, one places boxes in the middle of rooms so that furniture can be arranged around the walls – the manner in which furniture is typically arranged.• Instead, furniture has been placed in the middle of rooms with boxes along the walls, ensuring that I have to move both more than once.• They stacked heavy tall boxes such as dish packs on top of one another.• I will need to use a ladder to open and empty the boxes.• Many of the boxes contain dishes and other glassware, thus, the probability of more damage is higher.• I have already cut the palm of one hand open trying to deal with the extremely heavy, stacked boxes.• The packers emptied all of the drawers of the various dressers, etc. This is the first time in all of my moves that this was done. Not only was this an inefficient moving technique, it resulted in many more heavy boxes than were necessary as well as more time needed for unpacking. If the movers were concerned about the dressers being damaged during loading, they could have removed the drawers and then put them back. It would have taken less time than packing the contents.• There is severe damage to several antiques and repair (if it is possible) will destroy the value of the pieces. I would not ordinarily burden a company president with such details. However, I feel that you should be made aware of the shoddy service, misleading statements, outright lies, refusal to accept responsibility, and snide, patronizing attitude of your staff toward customers. In addition to the maltreatment by the office people, I have already found many instances of damage. Several boxes have clearly been crushed, and several are torn or have holes in them. It is clear that I will need to file several claims for damage. Aside from a sincere apology, I feel that the revised quote of $18K+ should be honored, if for no other reason than the miserable manner in which United has treated me throughout this process. As I was researching information for drafting this letter, I came across several websites where former United customers had posted about their terrible experiences. I should have read them before choosing this company. In case you have never seen complaints of these types, here are three of the sites: http://united-van-lines.pissedconsumer.comhttp://www.mymovingreviews.com/movers/all-united-van-lines-935http://www.complaintsboard.com/complaints/united-van-lines-c16628.html The vitriol in these reviews should give you pause as to how your business is conducted. I can easily understand why former customers feel this way and currently share their negative opinions. It is possible that your business model focuses more on military and corporate contracts. However, it is also clear to me that your model is based on gaining one-time customers and not repeat business with individual customers. With all due respect, this is a short-sighted approach that will ultimately damage the company’s bottom line, particularly in times where the housing market is weak or has crashed altogether. The United website makes many promises as to how it will handle moves in a professional, customer-centric manner. United did not fulfill any of these promises with regard to my move. For example, I was not apprised of the scheduling of the shipment nor was I given the ability to track the shipment. Further, I was never told that my goods were placed on two trucks. I will be glad to discuss my personal tale of woe with you. I look forward to hearing from you about the credit as well as the level of "service" that I have received. Thank you in advance for your attention. Sincerely, Mistreated Customer Cc: Heads of the various companies/franchises