United Healthcare Overview
United Healthcare has a 1.5-star rating, derived from feedback provided by 979 customers. In the Insurance category, it secures the 9th position out of 868 companies.
Rating
Contact Information
Website
www.uhc.com
Phone
(866) 633-2446
9900 Bren Rd. E., Minnetonka, Minnesota, 55343, United States
United Healthcare Reviews
Anonim
No help with my problem
can't access my account because I don't own a phone I tried several times but no help from United Health Care
Adanna
I want to take my spouse out of my insurance
They kept tossing me back and forth and sometimes the customer representative gave me wrong contact number to agencies not related them in any way. The last lady I talked to about my issues was quite polite and knew her duties well. My overall experience hasnt been the best with United Healthcare student resources.
Becky
3 hours yesterday.....so far one hour this morning being sent AROUND THE WORLD to attempt to resolve my inability to access my account on the website or app. I DO NOT want to TALK TO MANILLA......
NO RESOLUTION so far after spending WAY TOO MUCH TIME waiting for QUALIFIED I.T. CONSTANT rhetoric asking questions ad nauseam...Stacia...asking 20 questions??? Just tried again to get into the app...after sitting on the phone being told by Stacia that she was transferring g me to another person only to be sent BACK TO THE ORIGINAL QUE!!! I AM DONE! CALLING CORPORATE NOW!!!
Carla
Check the balance on my OTC card
I needed a balance on my drug card. I was given a prompt answer. Excellent and friendly service. Very helpful.
Anonim
Price gouging/corporate greed
To Walgreens to pickup 90 day supply of omeprazole. This drug can be bought overwhelming counter but doctor prescribed. New co-pay increased, my part was $54.00 (!). I asked cashier and she advised that after my United Heathcare Insurance paid, that was my copay. I asked how much money my insurance paid and she advised it was $258.00 for 90 pills! That made the price over $300.00!! I told them I didn't want it and went inside the store. I picked up 80 tablets of Walgreen brand Omeprazone for $43.00!! I asked the pharmacist how this could happen. He advised that Walgreens and my insurance "negotiate a price ". These types of greedy pharmaceutical industry are what's wrong with out country! Immoral, unethical greed. I highly advise.you to ask more questions about your insurance coverage and what is happening with your money.
Denise
I have a claim and a pre-authorization form that I need filled out and to see if I can be refunded for a purchase
I called several times today and all I have been getting is the run-around. I can't understand your staff and they can't understand what I am saying. First: I have a pre-authorization form for a custom molded orthopedics for my feet. This form needs to be faxed to UHC to be completed. No fax number. Second: I purchased a Venom Go Hyperice from Freedom Physical Therapy Services for my neck and left shoulder. I would like to know if I can be reimbursed for this item. This information needs to be faxed to your benefits department and I need a fax number to complete this transaction. Could you please send me a fax number to complete these transactions?
Jenna
OTC provider for UHC is terrible.
Many products are backordered but they don't tell you unless you call them. Many products are backordered and they take weeks or months to get them. They won't even consider a refund for 12 business days. The call center is understaffed and overburdened so hold times even when asking for a supervisor is almost an hour.
Linda
Worst customer service ever. Force u to wait, answer same stuff over and over, can't speak good English, give wrong information, hang up on u, refuse supervisor, incompetent people like I have never s
Years of incompetent employees who can't speak English!!! This site is a joke too. U want 100 symbols ? What the H does that even mean???
Kalman
I want to know my balance on my Ucard.
No problem , I wasn't sure about my balance and the customer service person helped me with what I needed to know. She was very efficient with her service to me and very courteous. I couldn't have expected more . My experience was great and with United Health what else can you expect? I always get the service from United Healthcare above and beyond . I think everyone should consider United Healthcare.
Debbie
Refused my application
Original review Jul 02, 2023
I was told I would be approved for this Policy back in Open Enrollment last October/November. Then after the cut off period UHC Rejected my Application saying I had a problem that wasnt accepted due to my thyroid. Its not anything serious like heart disease, diabetes or cancer! Nothing like that! I told them upfront I didnt have anything very serious at all just that I took a thyroid pill once a day and that was pretty much it. Then being after the cut off I was stuck with a less than desirable health care provider that is expensive and Im not happy with at all! How and why are other more severe illnesses being accepted when I cannot? Seems so unfair to me! Plus because we are on the cut off financially we dont qualify for the marketplace insurance so we are paying cash each month for private coverage which is outrageous!
Jameya
Resolved: Company is perfect I loveit
Updated by user Jul 02, 2023
Company fixed the issue and I have been provided with settlement agreement.
Original review Jul 02, 2023
Was no complainttheissie was just checking my name birt adress excedera it needed up date and is is perfect order
Kelli
Why isn't a preop physical covered in the global surgical fee
Can't get an answer to my question after being passed around, over 3 calls, and over 40 minutes on the phone. These people don't even know what a preop PE is let alone why it is not covered on the plan. Speaking English would be nice, understanding a little about medicine would be better, knowing who to contact to get the information mandatory!
Carol
Poor OTC products and shipping
I have been waiting for an OTC order for two months. I have spoken to several people and chatted online with costumer service reps. No one that I have spoken to has been able to resolve the issue. I also have been told someone from that department will call me back and that has never happened. I want the items or the $40.00 returned to my OTC account.
Steven
You cannot trust United Healthcare
I have had a Medicare Advantage plan from United Healthcare (UHC) for several years. In the past, I have had no problems. This year is quite different. During the annual renewal period, I received a telephone call to renew my policy. The agent said that there was a new plan (2023) with all the coverage of my current (2022) plan plus dental coverage. Based on this representations (which turn out to be false), I signed up for this new plan for 2023. In March, I found out that the person selling the plan had lied to me. My 2022 plan had coverage for prescription eyeglasses. The 2023 plan did not have this coverage. When he said that the 2023 plan had all the coverage of my 2022 plan, he lied. Making a false statement to induce the purchase of something is fraud. I found that I had be defrauded when I called UHC about denial of coverage. They confirmed that the 2023 plan did not have prescription eyeglass coverage. In May, I received a bill for a medical procedure. I had had the same procedure from the same doctor in 2021 (under the old plan), and I had no co-pay. When I had the same procedure in 2023 (under the new plan), I had a significant co-pay. Around May 15, I called UHC to discuss these issues. On the call: 1. I asked to be sent copies of my plan documents for 2021, 2022, and 2023 so that I could confirm whether or not the plans offered the promised same coverage or, alternatively, whether I had been defrauded. I was promised that this would be mailed to me. 2. I asked why I was charged a significant copay for the 2023 procedure when there was no co-pay for the 2021 procedure. I returned from vacation on June 15. The copies of plan documents had not arrived, and I had received no communications about the co-pay for the procedure. On June 19, I called UHC. I explained the prior conversations, and I asked the "advocate" to look up the notes from them. 1. I was told that the plan documents had been mailed to me week ago. I repeated that they had never been received. We confirmed that UHC had my correct mailing address. The advocate did not offer to resend the documents. 2. I asked the advocate to look up the noted from my May call to see if the co-pay issue had been documents. I was told that it had not been documented. 3. I asked the advocated to look up the issue about lack of coverage for eyeglasses was document. I was told that it had not been documented. 4. The advocate did not understand my displeasure that my prior call had led to no progress. I asked to speak to a supervisor. I was connected to a supervisor who identified himself only as Kenneth. I explalined the issues to Kenneth. He said that he would look into them and call me back within one to two hours. That was on May 19. Kenneth never called me. On May 21, I called UHC again. I asked the first advocate to connect me to Kenneth. It took a while, but she said that he had contacted Kenneth, he was on a call, but he would call me back right after he got off that call. That would about five hours ago. Kenneth never called back. When Kenneth hadn't called back in over two hours, I called again. This time I spoke to an advocate who said that no supervisors were available. She put me on hold. After a very long time on hold, my call was returned to the inbound call queue. The advocate had simply blown me off. The new advocate was able to transfer my call to a new supervisor Darby. Darby was helpful. 1. She promised to send me the policy documents for 2021, 2022, and 2023 which I had mysteriously never received. 2. I explained that I had been lied to in the sale of the 2023 policy. She told me that the agent who sold me the policy was an independent agent -- not a UHC employee. 3. After a great deal of insistence, Darby provided the selling agent's ID: 634****. Darby didn't know if this ID was issued by the State of Texas or by UHC. When I asked for the name of the agent, she said it was not readily available. After much insistence on my behalf, she said the agent was Nathan Edmunds. She couldn't provide any contact information. I told he I wanted it to be able to sue Edmunds for fraud. 4. Darby investigated the co-pay issue. Apparently, UHC doesn't employ the man who sold me my policy, they also do not process the claims. That is outsourced to a company called Wellmed. (I wonder what UHC actually *does* to earn billions of dollars a year!) Darby couldn't understand why I had a co-pay in 2023 when I had no co-pay in 2021 for the same procedure performed by the same doctor who charged about $10 less in 2023. She called Wellmed, and she reported to me that Wellmed provided some nonsensical explanation. The claim will be resubmitted to Wellmed, and I expect I'll have no co-pay. I probably spent 8 hours on the telephone to UHC regarding these issues. Their advocates are poorly trained. They don't understand basic questions. They put you on hold until your call is transferred to someone else, and you have to start over from scratch. When you report that you haven't received documents which their records showed to have been mailed a month ago, they don't have the common sense to say that they will be resent. Supervisor Kenneth still has not returned my call. He clearly is unreliable and untrustworthy and doesn't give a damn about the service level commitments he makes. UHC uses third parties to sell its policies and will not provide an insured party the make of the independent agent who sold the policy. So, in my case, UHC is protecting the man who defrauded me. Is that the sort of company you would want to do business with? I'll be switching insurers for my Medicare Advantage policy for 2024. I prefer to deal with companies which employ well-trained staff, don't put me on hold for 30 minutes, and don't cover up third party vendors who commit fraud.
Kennika
Denial of coverage and underpayment
I have been a client with United healthcare since 2008. I have been having nothing but problems since they disenrolled me from my PA plan which was an HMO now that I relocated to South Carolina they enrolled me in this new PPO plan mind you I was left without coverage for a full month, when I asked him why did they switch me from the HMO to the PPO the sales representative just argued me down that the PPO is much better and it comes with much more coverages. His name was Mr. George that was on March 31 of 2023. Since April 4 of 2023 I found a out of network dental provider in which United healthcare told me that any out of network providers will be covered at 100%. My allowable dental amount would be $4500. They denied my first dental claim dated April 4, 2023, and which, now I am being billed from that dentist University dental of Columbia South Carolina has been diligently working for their payments for over a month when I asked why wasnt my crowns, x-rays or exams covered the United healthcare lady Amanda told me as well as the insurance company that I have a cap on my allowable amount which is $47 for x-rays and I am responsible for the $53. She also told me that I am only eligible for four dollars per exam Mind you, Mr. George was signing me up for this. Tell me everything is covered 100% now because of my medical necessity of having this dental work done is severely affecting my health and my numbers are declining daily with me being terminally ill. There was a claim sent on April 7 pre-authorization for tooth number nine and tooth number seven which is also affecting my mental health because theres a front of my mouth and I have no teeth there. I have a broken tooth which also it has not been removed because United healthcare will not cover it fully one of the representatives told me today which is May 16, 2023 to actually have them bill Medicaid and Medicare. I asked him why when United healthcare is my primary he had no explanation, they need to meet at the x-rays that were sent were not readable in due to my health. They cannot expedite payment for these procedures to get fixed. That was Bri a lady by the name of Breonna. Once I said, I will seek legal action and I see why there are numerous complaints online and a class action lawsuit against them. They put a lady by the name of April on the phone who stated shes a account escalation manager who said they will not be expediting payment. I asked her why are we still waiting for these two teeth to be covered she says, please allow more time And I cannot appeal it because they are not denying coverage. They will just not be expedited. I also informed her of my medical condition and she told me they will not be paying for tooth. Number seven. They will only be paying for tooth number nine.
Ulrich
Over 43 Hours and Counting to Fix Issue with Website Access
Updated by user Aug 19, 2022
31 telephone calls, over 44 hours on the phone (more than 85% of that time on hold) with ABSOLUTELY NO RESOLUTION for an issue which is quite easily "fix-able," even given CMMS rules and regs. (What, you couldn't ask me to send the judgment granting my change of name,...
Original review Aug 19, 2022
I have a Medicare Part C plan through United Healthcare. As I write this I am on hold during my THIRTY-FIRST telephone call (and have now spent more than FORTY-FOUR HOURS) trying to fix an issue with access to their website which is preventing me from accessing any and all claims information, benefits information, and worst of all, preventing me from establishing care with several specialists in the state I just moved to. The issue is this: I've had a stalker for 13 months. I've had to file two police reports, take out a restraining order, move from one apartment to another in the same city, change my telephone number at least 8 times--and ultimately change my name and move to another state. When my name change was granted by the courts, the Social Security Administration was notified; they then notified CMMS, who in turn notified United Healthcare (UHC). All this happened via easily-implemented data transformation routines which, having spent more than 20 years as a management consultant managing technology transformation projects for global financial institutions, I know all about--including how relatively easy and inexpensive they are to implement, even with complex business rules. UHC's customer support profiling system--which contains all the correct information about me, and has for at least 4 months--does NOT communicate to its web portal "healthsafe ID" system. Thus, when I attempt to log in to my account using valid credentials, I'm taken to a page WITH AN INCORRECT TELEPHONE NUMBER which *only* gives me the options of having a verification code sent via text or telephone number TO A TELEPHONE NUMBER UHC HAS KNOWN HAS BEEN CHANGED FOR SEVERAL WEEKS. As stated in the opening paragraph of this review, I have now made 31 calls and spent OVER FORTY-THREE HOURS on the telephone, most of it on hold, with one agent after another playing pass-the-parcel: "No, I can't fix this, let me transfer you to someone who can," followed by AS MUCH AS AN HOUR ON HOLD to be told by the next agent "No, I can't fix this, let me transfer you to someone who can," followed by another lengthy hold time with the next agent telling me "No, I can't fix this, let me transfer you to someone who can." I have played this game of pass-the-parcel FOR AS LONG AS FOUR HOURS AT A TIME. Yesterday I engaged with someone who I believe is a supervisor on the escalations team who played pass-the-parcel again and transferred me to website support who said "No, I can't fix this, let me transfer you to someone who can" yet again and put me on a lengthy hold--call time TWO HOURS AND FORTY-FIVE MINUTES. For the first and only time EVER in my history with UHC this supervisor phoned me back, put me on hold again and transferred me to YET ANOTHER website support technician who YET AGAIN said "No, I can't fix this, let me call someone who can." After more than 40 MINUTES ON HOLD I was told "this issue was escalated as high as it can go a few days ago and we can't give you any timeline for resolution nor can we tell you IF IT WILL BE RESOLVED." This has also been blamed on CMMS as a Medicare issue, which is a blatant untruth. My every call has forced me to re-experience the trauma of having an unbalanced woman stalking me with the intent of killing me for more than a year and has badly triggered the post-traumatic stress disorder with which I was diagnosed many years ago on a continual basis for at least two weeks now. To say that this has been frustrating is a serious understatement; saying that it has been exceptionally traumatic is far more accurate. My advice? STAY AWAY FROM UHC. While the benefits may be comparable to other insurance companies, their offshore support is absolutely appalling, and their overall support is completely unacceptable. Only go with them if you enjoy spending weeks on hold only to be continually frustrated and never be given a timeline for resolution, in the interim having absolutely NO ACCESS WHATEVER to any of your information without phoning a customer service line on which, I assure you, you will spend at least half an hour--most probably with an ill-informed offshore agent who will prove unhelpful and will, in all probability, give you inaccurate information--to get any information whatsoever about benefits, claims, providers or anything else.