United Airlines Overview
United Airlines has a 2-star rating, derived from feedback provided by 1500 customers. In the Airlines and Air Transport category, it secures the 13th position out of 232 companies.
Rating
Contact Information
Website
www.united.com
Phone
(800) 824-6200
233 South Wacker Drive, Chicago, Illinois, 60606, United States
United Airlines Reviews
Anonim
Booking flight
I couldn't find my confirmation # and my new phone set my alternative email to receive the confirmation email. The representative found my flight information and resent it to me. Issue resolved
Nasir
Urgent Request for Compensation and Immediate Rectification - Multiple Flight Disruptions with United Airlines
I am writing to express my extreme dissatisfaction and frustration with a series of serious inconveniences and disruptions during my recent travel experience with United Airlines. These events have significantly affected my travel plans, and I believe immediate attention and substantial rectification are warranted. 1. **Initial Flight Delay, Disembarkation, and Rescheduling (July 31)**: - Flight delayed, leading to boarding and then disembarking. - Unplanned taxi expense to hotel for a few hours of sleep. - Early 4 AM wake-up for rescheduled flight to LAX. 2. **Tarmac Delay and Missed First Connection**: - 15-minute tarmac delay at LAX resulted in missed connection. - Inadequate resolution, leading to further waiting for another flight. 3. **Further Delay at Gate and Missed Second Connection**: - Absence of a gate agent led to an additional delay at the gate. - Missed yet another connecting flight, compounding my frustration.
Laura
Problems with info given to customers by reps
1) although I had 70 lbs 1 bag free allowance at a last minute I was told Sorry you only have 50lbs allowance so I had to place a few lbs in a duffle bag last min idea and when I get the airport they Said sorry but you got the wrong info you do have 70 lbs allowance. When I arrived to SAN there were no handles on the bag were destroyed. Your luggages customer service man said sorry but we cannot help you and went back to his office I tried my best to get on line about the problem and could not get in touch with United complaints 2) when I was told I had to pay for the second bag over 50 lbs the did not accept my card (United visa) so a rep in EWR bought a visa vCard with my cash and before use it which I paid $45 +5 x service he tried my United Visa again and it worked !!! So I ended with a charge $45 plus a destroyed bag on my return to SAN unbelievable 3) to tap all that United cancelled my flight from SAN to EWR thru email which I still have and when I called Unitrd they said sorry ms Anderson this was a mistake this was for another Anderson Not you. What going on with United!!!
Terri
Flight Change/To get to new Grandson Houston
To United Airlines: As a Silver premium Customer I am dismayed and disappointed that I was not able to change my reservation P72RL?Singapore to Houston flight on July 25th (wanted to change to Wednesday 19th 9:00 pm ) (20th 21st) Same flight just earlier due to baby arriving early. I have premium economy seat 21A after checking I see 21L is available to my dismay I was told it would be an additional $4,000 dollars. Paying a total 6,000 plus after looking at my costs for original flights. Premium seat indicates no change fees !! The seat is available, please consider changing, so this grandmother gets to Houston. Thank you, Terri
Anonim
Asking for compensation_ My issue was not resolved_ Waiting on some one to contact me
My name is Razmik Krikorian, I have been a United Plus member since I immigrated to the US. I booked a flight from Phoenix, AZ to Athens, Greece, with two stops: one in Washington, DC (IAD); and the second stop in London airport. I wish I never booked this specific flight because of the delays your airline had and effectively distributed my family vacation plans and ended up costing us a lot of money to rectify due to United Airlines delays. My miles plus number is CWU91074 and my email address is arizonabubba@***.com. Here are the details of the trip: I Razmik Krikorian traveled with my wife, Sharla Krikorian, and my daughter, Diane Krikorian. The flight number from PHX to IAD was UA2487 and the flight date was 6/3/2023. The flight number from IAD to Athens was UA982 and the flight date was 6/4/2023. Flight # UA982 from PHX to IAD was delayed by 1 hour, it caused my family to miss our flight from Washington which was originally going to London, and we also did not make it to take our flight from London to Athens due to the same United Airlines delay. You will find out that the flight was delayed because the captain of the airplane refused to depart on time due to a delay in airplane security and then due to a catering truck delay. Finally, the captain announced that he was no longer waiting for the catering truck and that there were granola bars on flight that would suffice for everyone. Once we arrived to IAD, our United Airlines flight number did not wait for us even though United Airlines had assured us that they advised the captain to wait. We then were told that it was a policy not to wait even though we were three passengers that were delayed due to the previous United Airlines delay. Due to this, my family missed our flight. My family was then booked on another flight to go from IAD to Athens, Greece directly but not until 5 pm, which was almost and 8 hour layover. This delay and layover caused us to miss our fairy travel from Athens to Paros. We had to pivot and book a flight instead of the missed fairy trip based on the new flight that United Airlines booked for us to go from IAD to Athens. This change cost us $182.13, the difference between the fairy ticket price we booked originally which we missed due to the United Airlines delay from PHX to IAD and also the flight price that we had to book which cost us an additional $448.80. The new flight from IAD to Athens was also delayed and this was due to a wrong message in the computer and we were told that United Airlines was trying to clear it. After clearing it the printer was not printing all the papers required to be signed to clear the way for the flight and we were in the tarmac for over 1 hour and 30 minutes with no AC on. This additional delay caused my family to miss the flight we had to rebook from Athens to Paros. My family then had to change the booking time form as then to Paris because of the 1 hour and 41 minute delay thats as caused by the IAD flight to Athena and this coat us an additional $38 for each ticket, a total of another loss of $144. In sum, American Airlines numerous internal delays caused my family to lose very valuable family vacation time of peace and comfort, but additionally caused a financial hardship in having to spend additional money on an already expensive vacation. In total, American Airlines caused my family monetary loss that included: 1- Total ferry reservations that I was charged and lost was $266.61 2-Total air fair tickets that I had to purchase because we missed the ferry schedule was $448.8 3- The difference between both fairs was $182.19 4- The total fee for changing the flight time because of the second delay was $144.0 As such, the total loss and additional fees incurred were $182.19 + $144.0 = $326.19. 5- I also incurred a loss of $224, which is what we paid additionally for seat selections that we were unable to utilize due to United Airlines delay. Because we were put on an alternative flight to Athens, we did not get to utilize this extra perk we chose to pay for, for the original flight that we paid for and that took off without waiting for my family by United Airlines. My family was essentially stranded in IAD airport from 8 am to 5 pm on that day and subsequently we were stranded in an airplane without any air circulating because of the communication issue that United Airlines had while all the passengers were on board and on the airport tarmac. The tickets I purchased from United airlines for this family vacation were very specific and we spent over $224 to ensure we were together but we were not accommodated and no preference was taken into consideration regarding that for this alternative flight we were thrown on from IAD to Athens. The agent who put us on the flight decided to chose seats on their own and essentially forfeited all the extra fees that we had already paid for, to get certain seats on our international flight - we really did not get the service we purchased initially. I hereby ask you to compensate me by refunding us half of our fare tickets for $2343.82, also cover all the fees and expenses that we had to incur because of United Airlines multiple delays for $326.19, and additionally the seat fees that we did not use for a total of $224. In total, I am requesting that my compensation total demand is $ 2,894.02. Statements, data and receipts validating our request!
Andre
Resolution
Sirs, hopefully, you are able to help. I have tried reporting the issue through your online services and through your agents with little success. Mainly because I am unable to speak with someone who understands and is skilled in conflict resolution. Thus in desperation, I am reaching out. My family (wife and son) recently booked an international flight from the USA (Cleveland) to South Africa (Durban) and back. The flight there was canceled due to a mechanical malfunction on one of your planes. My son and my wife were given meal vouchers (even though it was 3am so of not much use at that time) plus were accommodated in a hotel and transported from Newark to JFK as they had to be transferred to Emirates Airlines. In this, their luggage was lost and was not recovered and delivered to Durban, South Africa for seven days. So we incurred the expenses of having to buy clothing :-( We had also paid for an upgrade ticket as far as priority boarding. Well never got that either. Having to change airlines also meant we had to fly a different route than planned so never got to see family and friends that we have not seen in person in 10years at JHB which was part of the original travel plan with United due to this cancelation of the United flight. However, all said and done, they did arrive, albeit two days later than planned, at their destination safely. What more could one ask for right? Fast forward the story. On the journey home, again, a United flight had to be canceled due to another mechanical malfunction! United did not have another flight leaving that hub (JHB) to (CLE) for another two days. So they then tried to rebook my family with another airline, like they did on the outgoing trip. Neither Delta nor Knya Airlines would accept United tickets. The best option offered by United was to fly via Paris with a huge layover time. As we were now out of money (due to the extra incurred expenses) and did not have a visa for Paris, nor could we afford to try request more time off work that had already been extended due to the first flight cancelation, this was certainly not a workable alternative. We were thus left no other choice by United than to rebook out of pocket with Kenya Airlines to the cost of $2,500 in order to get my family home :-( I followed United Airlines protocol and submitted a complaint and refund request online. Without being able to speak with anyone I was given a $100 voucher per family member by United to be used any time towards my next United flight within a year. Obviously, this does not come even close to reimbursing me for the extra costs incurred due to the mechanical malfunctions on the United planes that forced the cancelations of two of our flights and without being disrespectful I am very reluctant to fly United again due to this terrible experience so a flight voucher does not satisfy and never mind I have one year, meaning I am again being forced into something I am not planning. I am thus writing to you, seeking a resolution. I am more than happy to submit all my records and evidence of the extra cost of the Kenya Airlines trip. I am happy to be reimbursed to my credit card for the cost of this return trip ($2,500). I am willing to work with you in order to seek a resolution to these unfortunate events. I appreciate your time and efforts on this. Mr A.Bruwer, M.Ed
David
Constant charge for boarding pass
Husband given ticket was told boarding pass expired the day before and was not informed. He was in the hospital and they didnt care. He is stressed out from how you have treated him in this pass year. Our daughter has a rare form of lymphoma and I am not well from all this. We have paid so many times he could have flown 1st class. He needs to get home to WPB now his flight was last night at 11:00 and he could not board. I dont have the 138.00 but it can be paid when he lands. He is owned 5,000.00 from the airlines when he lands. He just got out of the hospital the other day from stress from you.
Dean
Cancelled flight due to staffing, not weather. Missed a $3500 Cruise, even flying 36 hours ahead of cruise.
We were held up by baggage loading, pilots timing out, lack of staff to move the gate thing, and finally cancelled 8 hours after the original flight time due to lack of available pilots. Then we stood in line for the balance of 36 HOURS!! Our luggage was nowhere to be seen and we missed a trip we had planned for months. We went home, depressed and finally got our bags back Friday, 7/8, when our flight was 6/28. Unless I am FULLY REIMBURSED $3500 for the cruise, I will take whatever action is necessary, up to and including litigation.
Maria
Horrific Experience w/ United Airlines
On 6/27/23, my husband, my granddaughter, and I were scheduled to fly out from AUS to EWR via United Airlines at 6am. This was a connecting flight for us as we were going to fly out at 9pm from EWR to Tel-Aviv Israel for a special trip/tour we were gifting our granddaughter for her 8th birthday. We paid a total of 15K for this travel experience. We had checked in prior to arrival and paid for 2 checked suitcases. We were in line to turn in our checked luggage but prior to getting to the counter we were physically blocked, yes PHYSICALLY BLOCKED by a United Airlines employee stating that it was too late and we should have been there 15 minutes earlier. She was pointing us to another line to rebook another flight. We still had time to get thru security and we tried to explain that we were already checked in. She was extremely rude and aggressively blocked us from turning in our checked bags for our flight which we had tickets for. This was a borderline assault on her part. We got in line to rebook for the next flight however the next two flights out that day were cancelled. We were told that we could fly out on Thursday at 6am on flight UA 284. I called the tour company and explained everything we were going thru. They kindly rearranged all the international travel and a pick up service for Thursday 6/29 so that we could catch up with the tour and salvage our vacation. I got back in line at the United airlines counter and waited for 4 hours to rebook our flights for Thursday. An employee named Victor rebooked them and gave me the confirmation numbers. My daughter advised that after all the chaos, it would be best to call and double check the itinerary numbers. She called and waited on hold for 2 hours to speak to an agent who confirmed that myself, my husband, and my granddaughter were rebooked. She even inquired whether we were seated together and he confirmed that this was so. We arrived two hours early on Thursday 6/29/23, for our 6am flight. We were told that although we had reservations for the flight, that our tickets had no value. After many tears and trips back and forth to the ticketing counter and a 3 way phone call with Precy customer service agent ID V836 and a United airlines supervisor, we found out that Victor had issued our tickets incorrectly and failed to transfer the value of the tickets. We were incorrectly marked as no-shows to the original flight. In an attempt to remedy the situation, the UA supervisor at the counter placed us on standby for flight UA495 and we waited until 1:15pm only to be told that there were no seats for us. During this time we witnessed United Airlines staff admit that the flight was overbooked and that even some ticketed passengers had no seats. The United Airlines staff was offering $2,000 to ticketed passengers with seats who would give up their seats. The end result of all of this horrific experience is over 15K in expenses for a trip we could not take due to the gross incompetence of United Airlines employees.
Yvette
Lived a nightmare with a flight from Rdu to ewr on 6/2cancellation
Original review Jul 06, 2023
A Flight u768 ticket flying out of Rdu to Ewr was purchased for me by delta airlines to replace a disrupted flight from and to the same, previously booked for Tuesday 6/27 after they cancelled the flight. On Wednesday 6/28, I made it to the airline gate on a wheel chair due to a recent spine surgery I had. Already to board after 2 hours waiting prior to departure, the desk attendant started announcing every half hour tha we will be board in 30 mins, then in 50 mins and so on all the way until 10;40 pm when the decided to cancel flight. Then they had me wait another hour and half to be offered another flight leaving the next day out of Greensboro NC airport at 1 pm. It cost me $83.29 to make it there on an Uber. That sane night night 6/28, I was given a hotel voucher to lodge in a nearby hotel where i was told when I arrived, that they didnt have a room for me even after I was confirmed online. I to push a luggage cart with my bags for two hours until they got me a room. The first room the gave me was occupied already which scared me and the other party already in room, to death. It was 11 pm, when I tried to open the door of the first room with the card they gave me at the hotels front desk. Finally when I got to my room,there was no hot water. I thought I was going to pass out. I want compensation forcthis horrible night which should also include the Uber transportation fee of $83.29. Please reply with a response.
Michele
Resolved: Stranded
Updated by user Jul 20, 2023
Company fixed the issue and I have been provided with full refund. United offered a $400 travel voucher and letter of apology. This has been resolved.
Updated by user Jul 06, 2023
I have filed a complaint with the Department of Transportation
Original review Jul 06, 2023
My child was on a school trip. His flight from Newark, New Jersey June 26 was canceled to Michigan. He was stranded at the airport for three days with no sleep. He was given no hotel voucher and had to sleep on the floor. He was given one meal voucher for $15 and spent well over $100 on his own money on food. Travel company was able to secure passes to use the united lounge to shower. They were turned away and actually yelled at by the United staff, saying they were too crowded. His teacher ended up having to rent a car for the group and driving home to Michigan. They returned four days later on June 29. I requested a refund through United. I was given $41. This is totally unacceptable.
Mendel
Complaint need manager
Confirmed flight 1720 with tickets and seat assignments for two emailed from United. Could not print boarding passes. Went to a non-busy ticket for assistance at 7pm for an 8;50pm flight from Anchorage, Alaska to Houston direct. She politely asked for identification and went to work. After a few minutes, she asked for assistance. A lady eventually came from the conference room, was privately assessed of the situation, and promptly went back into the conference room. We inquired several times and were assured it was being handled. We asked several times to speak to a supervisor and were told they would soon be available but they never were. At about 8pm we called am express who booked our flight, and were told that we had been booked on that flight but it had been candled shortly after we arrived at the ticketing desk. It was now approaching 8:15 and we knew that was when boarding would begin. We told the ticketing agent that time was running out and that we must speak to a supervisor. All this time we were remaining in contact wirh tha amx rep who the united agent would not talk to. Soon it was obvious that we had missed our flight. My wife then asked the AMX rep to book us another flight for the following day. As it turned out they had rebooked us for an 11:50 flight to Chicago with a layover and then into Houston. That was not acceptable to my wife and I.We were astonished that they did this without aaking us and only found out when amx tried to book us a fkight. Then we couldnt get them to cancel it so amx could book us another flight. Finally, my wife found a ticketing agent who reluctantly spoke with AMX and they canceled the 11:50 Anchorage Chicago, Houston flight and got us rebooked the following day. In the meantime, I found an agent who was at least willing to summon a supervisor who begrudgingly showed up at 9 pm. I explained the situation to her. She said we never had a reservation with united. That the amx agent had not completed the reservation. We showed her our emailed ticket from united wirh confirmation # and seat assignments but she insisted that we never had confirmed reservations and by the time they worked it out we had missed our flight. She said we had arrived too late. Keep in mind that we had arrived 1hr 50 minutes before departure with tickets at a very non-busy airport for a domestic flight. I asked the supervisor for her name and the name of the agent who canceled our flight. She said she had norhing more to say, turned her back and walked away. The gentleman I spoke to at your number listened politely and old me to call customer care day after tomorrow.
Heidi
Refund Request
Heidi Carter: Confirmation No. C868TK Meagan Smith : Confirmation No. CN47YN Taylor Gray: Confirmation No. 2BGM9L This email serves as a request for a refund for the above individuals. My name is Heidi Carter. My daughter is Taylor Gray and my best friend is Meagan Smith. I am 46 years old and have been flying on a very regular basis since I was a kid. My dad works for American Airlines for the last 35 years. I have flown A LOT! Including oversees. And I have dealt with a lot of hiccups in my travels. Delays. Disappointments. Chaos. But never in my 46 years of life have I had to send a complaint and a request for a refund. Same goes for Meagan and Taylor. The three of us purchased tickets to fly together from DFW to Stockholm Sweden. With a 2 hour layover in Newark airport. This nightmare story will take me 5 hours to explain over the phone. And this story truly will turn into a novel if I include the WHOLE story. I am leaving out some points and emotions to the story. This is what I call, the Readers Digest Version. And the only plus side to this whole experience is that all 3 of us were smart enough to not check on any luggage. We only did carry-on. We arrived at DFW on June 13th for our flight from DFW to Newark to leave at 10:22 am. About the time we are suppose to board, our plane still hasnt arrived at our gate. A United employee at the counter made an announcement that the flight has been delayed for about an hour. And told us that for some reason our plane decided to go land in Oklahoma City instead of DFW. They have no reason why that happened. And explained that all the other airlines are landing and taking off with no problems or delays. I then panic a little because of our connection in Newark being just a two hour layover. I made my fear known to the United employee at the ticket desk and the gentleman reassured me that we will make our flight. And there were 14 of us on this flight that are making that connection in Newwark to Stockholm. Close to the hour mark of the flight delay, the United employee came over the intercom and said the plane was about to land and they will quickly deplane, clean and get us in our seats. About 10-15 min later the United employee told us our flight has been delayed again because the pilot came in for a landing and aborted the landing and circled back around. But hey, the United employee once again reassured us we would make our connecting flight. When we land in Newark, we land at the exact time our flight from Newark to Stockholm is boarding. Nothing is smooth about trying to get us off the plane. So many delays in getting us off the plane. THEN, a United employee made an announcement to all of us on the plane who are making the connecting flights that our Stockholm plane is waiting for us. We still are panicking and rush to the next terminal and gate to catch the Stockholm flight. All 14 of us running. Just to get to the gate and the United employee said sorry. Gates closed. Plane is still sitting there. Although we were told REPEADEDLY that we will make our connection and they are holding the plane for us. They would not let us on that plane. We have missed our connection. All 14 of us. And the United employee sent us to customer service. As we are waiting in a long line for help, I call United customer service. See who can help us faster. Someone in CS answered the phone first while we were still in line. Im trying to quickly tell the person on the phone what happened. She then tells me that if I can get to Pennsylvania, there is a flight leaving from there at 5:00pm directly to Sweden. I told the United employee that its 4:45pm and Im in Newark. Even though Ive already explained all of this to her. By that time we made it to the in-person CS United employee. And I let the CS employee go over the phone. The in-person CS United employee that helped us had us at her desk for 2 ½ hours trying to help us get another flight. Myself, Megan and Taylor had to do all the work trying to find what flight we wanted to be on. The united employee was zero help in helping us navigate our options. We had to do all the research on our phones to find a flight. Here it is Tuesday and we were told the next direct flight to Sweden from Newark isnt till Thursday. I told them that wont work because we have hotel reservations. And we dont want to lose 2 days in Sweden. We spent a lot of money on this trip. And we were only going to be there for 6 days. If we wait 2 days for another flight, we will only have 4 days there. And I pay for 2 nights at a hotel Im not even there for. So after A lot of research, we asked to be booked on a flight leaving that evening from Newark to Edinburgh. And then catching a flight in Edinburgh to Frankfurt. Then Frankfurt to Stockholm. Wasnt happy about it. Still losing a full day and 1 night in Sweden. But guess that was better than 2 days. So the United employee prints off our tickets for our flight from Newark to Edinburgh and hands us each of our tickets. All 3 of us. Then the United employee hands Meagan and I our tickets for our flight from Edinburgh to Frankfurt. And Frankfurt to Stockholm. But doesnt give Taylor hers. The United employee said for some reason Taylors tickets for those last two flights are not printing out. But reassured us that the tickets have been confirmed and gave us the confirmation page. And told us when we land in Edinburgh to go to the Lufthansa ticket desk and have them print out her tickets. When we finally get in our seats for the Newark to Edinburgh flighta united employee came over the intercom and announced a flight delay to allow some connecting passengers to make that flight. How lucky for those passengers. We were not extended the same courtesy. When we arrive in Edinburgh we immediately go to the Lufthansa ticket counter to get Taylors boarding passes printed. Lufthansa lets us know that there is NO confirmation for Taylor Gray. The United employee never booked her tickets to Frankfurt and Stockholm. And now both of those flights Meagan and I are on are booked. And no seats available for my daughter, Taylor. Now Im sensing a pattern with United. The employees constantly are telling us what we want to hear and then passing the buck to the next employee to deal with the lies we were told. Knowing damn well that we wont be able to confront them again. Thank goodness we had about a 6 hour layover in Edinburgh because it almost took that long to figure out the mess that United put us in. Taylor was passed back and forth between the United desk and the Lufthansa desks for about 3 hours. Lufthansa would tell Taylor she needed such and such information from United. So she would go get in line with United. Tell them what is needed. They would do it and then tell her to go back to Lufthansa. She then waited in line again Lufthansa and told once again that it wasnt done. And needed to get back in line at United. She went back and forth like this for about 3 hours. Tears are starting to fall. We are exhausted. And nothing is going our way. They finally get Taylor on a flight from Edinburgh to Brussels. With a one hour layover in Brussels to Sweden. The Edinburgh flight to Brussels got delayed and Taylor was unable to make the connection from Brussels to Sweden. The Brussels airport put Taylor on another flight leaving for Sweden the next morning. And put her up in a hotel for the night, 45 MINUTES AWAY FROM THE AIRPORT. My daughter, all by herself in Brussles. This wasnt supposed to happen. When she arrived at the hotel she had 5% left of her battery. The hotel had no converter chargers. Nothing. She had to turn her phone off and pray the hotel gets her up in time and she makes it back to the airport with no hiccups. She did make the flight and made it to Sweden over 24 hours later than expected. Meagan and I did make it on our flight from Edinburgh to Frankfurt. But since we have never been to Edinburgh before and never flown with Lufthansa beforewe didnt know all of their rules when it comes to liquid and carryons. In the US, the airports dont have as strict of rules about your liquids as much. Still need to make sure its all in the small containers. I still keep them in a clear plastic bag. They just dont frown anymore on the size of the clear plastic bag. So to make sure I followed all the rules, I purchased all my expensive hair stuff and face washes and creams in travel sizes. Cost me a fortune. But I didnt want to bring my full sizes and have to check in my luggage. You know who got mad at Meagan and I for our liquidsEdinburgh. An airport we were never supposed to be at. Never part of our almost $1700 tickets we purchased with United to get to Stockholm Sweden. They made Meagan and I throw away so many of our liquids. And got mad at us and treated us like we were stupid for bringing that many liquids into their airport. I tried to explain we had no idea and we werent even supposed to be at that airport. When we get on both of our Lufthansa flights, we didnt know that they only allow ONE carry on. We have two. A backpack and a small rolling suitcase. Again, we werent ever suppose to be on those flights. We didnt know. The Lufthansa employees were nice about it. But the passengers on the flights got mad at us several times about our luggage. I did have to get a hold of my hotel to let them know we are coming and to please not give our room away. And that I understand I still have to pay for the night we missed. The repeated lies we were told by United made this the WORSE flight experience ever. This was my first experience flying United. And I will never ever fly with you again. No one has tried to make this right. I put in a request over the phone with a United employee for a refund. The United employee told me that I was due a refund and told me it will be processed and charged back to my credit card with in 7-14 days. And about 4 days later I received and email from United saying they would not do a refund because the tickets were used. Once again, another lie from a United employee. All 3 of us paid about $1700 per ticket for a flight from DFW to Newark. And then Newark to Sweden. We didnt get that. We lost a lot of money and time dealing with the drama of getting to Sweden. And yes, all 3 of us deserve our money back. And probably a little more than that for what we went through. But all we are asking for is the money back for the tickets we paid for. We look forward to hearing back from United. Heidi Carter 214-924-**** hidcarter@***.com Taylor Gray 903-466-**** Meagan Smith 903-380-**** msmith5751@***.com
Leann
Resolved: Lost and found nightmare
Updated by user Jul 23, 2023
Company resolved the issue.
Updated by user Jul 23, 2023
UPDATE:United found the phone. I had to pay a Fed Ex fee of $28.00 to have the phone shipped back to us.
Updated by user Jun 22, 2023
In 4 days no one can give me any information.
Original review Jun 22, 2023
My husband left his cell phone at Gate E5 in Phoenix. We were on the plane when he realized he lost it and I tried calling it and received a text message from a united employee named Tony who was working that gate who said he had his phone and he was going to turn it in to lost and found.. You cannot reach a live person in United lost and found you have to leave a message. I have left four + messages in four days and no one has gotten back to me. When I spoke to United customer service they told me to go to the airport to try and locate the phone . ..thats a bit difficult since I live in New Jersey. I filed the necessary lost and found paperwork with the company chargerback as instructed by United. Ive spoken to five or six different United reps at the 800 customer service number each one telling me either theres nothing they can do, or They would look into it and get back to me. Havent heard a word. My husbands cell phone is his business phone with all his employee personnel information on it. A United rep told me to contact TSA. I sent them an email. I Explained the situation, and they immediately got back to me and told me unfortunately there was nothing they could do as it is in the hands of United Airlines. So now all we can do is wait.
Jimmye
Very rude supervisor unprofessional
Dear United Airlines, I was on the flight to Denver from Charlotte on June 16, 2023. I had the pleasure of meeting a very nice agent. Mj. (I remembered because I jokingly said Michael Jackson We boarded the flight, she was super sweet! Her announcements were clear funny and gave 100 percent directions. However after boarding, the flight was delayed. Then we had to get off the airplane. Again Mj was very patient and gave us updates every so often. Then the flight was cancelled. She remained calm and professional , even when the passengers were a little upset. She smiled. She was working by herself . After I stood in line to see what my options were about my bags because I booked another flight on another airline. She said she needed my ticket number and she would send my bags to my new flight. I was so grateful . As she was doing so an older lady (who I later realized was the supervisor) came running up and began yelling at Mj. Asking her what she was doing. Why are you in there! (She pointed to the computer. Im not sure what that meant . Mj said she was moving the bag or something like that. The older lady was yelling saying no! Let them go get their own bag. Mj was trying to stay professional and stepped to the side and said then he would have to come back through security. And check another bag. she was trying to stay quiet.The older said I use to work with the bags. They will get lost. Trust me this is the safest way. She turned and said to me I guarantee your bags will be lost Mj stated then they would have to pay for another bag and they may not have it. The older ladys response was let them call United and get a refund. My mouth along with many others hit the floor. I cant believe she said that. I cant believe she acted and treated another agent that way. She then said sharply To Mj you can just go home . In the middle of her helping me..I was embarrassed for her. The treatment that we all received up until that very moment all went down the drain. Here this lady is, helping and a supervisor is yelling at her in front of everyone. Even though our flight was cancelled , the treatment that we received made it a little easier to handle. If this is the kind of people United has in management, to be the face of United, you may lose a lot of customers who may have to come and interact with such behavior. All I can say is that I am extremely disappointed. I walked away, feeling so bad for the agent. She was literally humiliated in front of a whole group of people. But all a while she kept her composure, and she kept smiling. Before she left, she turned and told me how sorry she was, And explain to me how I would have to go and get my bags. The old lady cut her off and said just go to United bag room and get your bag. in the middle of her explaining to me . She gathered her belongings and left. The older lady stayed and helped the rest of the people. She was yelling. She was rude. She was unprofessional. I have flown with United before and have dealt with her. She was the same. I was trying to board my flight and she was yelling for me to come on , LETS GO ! I thought she was having a bad day until I saw her in the same manor today! It is people like her that give companies a bad name. Somebody might want to rethink her and her position and her future with United airlines. Im still in disbelief of the treatment , not that I received as a passenger, but your employee received from another employee. Sincerely, a concern customer
Christina
Ruined disney trip by a sick man allowed on the plane
I will start off by saying, I have called many times since November & each time i ask for a supervisor i get someone who can't speak english well so we keep having a language issue. I'm not saying that to be rude in anyway. Im saying this because it is hard to communicate sometimes when there is a language barrier. Than they aren't aware of what the rules are here in the US for the airlines vs what are the rules where they live. The women told me that mask are still required in the airport & on the planes, and when i told her thats not correct in the US she seemed confused. When i asked to speak with a supervisor or the right the department they tell me to just go online & file a complaint form, which I've filled 3 since November when we got back from our vacation & still haven't received anything back. So im going to explain what happened & why we are so upset with United Airlines. Let me start by saying we take an annual trip to Disneyland every year. Its our 1 vacation we get a year with our kids. We own 2 small businesses & work very hard & long days all year to save for this trip, and this year for the 5 of us to go to Disneyland with everything was almost $20,000. We decided to do a Christmas family trip this year instead of a bunch of presents, so we stayed at the Disney Grand Hotel with a downtown disney view & we had 4 day park hopper tickets in both parks. And anyone that goes to Disney knows how expensive food & everything else is that goes with it. We also were shuttled to our hotel from the airport & back. Our hotel room was almost $900 a night by itself & we were there 6 nights. So we left on November 13th to head for Disneyland. This was also my daughters girlfriends 1st time going & our 1st time going for Christmas time. Which we have wanted to go for Christmas for years. We got to the airport in Medford, OR & everything was fine until we got on the plane. So there was a man on the plane that was sitting in seat 22C & my husband was in seat 22A & my daughters & I were is the seats in front of my husband (21 A & B, 20 A & B). The man in 22C had a mask on when got on the plane, which is no big deal cause a lot of people wear mask still. But once we took off & got in the air he removed his mask & started coughing. And not coughing a little, he was coughing hard & he was extremely sick with the flu or covid. Whch you could clearly see looking at him. He had snoot dripping from his nose into his lap, he was shaking, to name a few, and he continued to cough violently & do it the entire plane ride. He didn't even try to cover his mouth or put his mask back on. My husband & I were looking at each saying you have to be kidding me. How is he even on this plane sick. We all know that you have to check in & are told not to fly if you are sick. This man was putting everyone on the plane at risk. We saved & worked so hard for this trip not including the money we lose by not working the week we are gone. I watched the flight attandents just look at him & not say anything, not even ask him to put his mask on. They were even serving him drinks as he is coughing & again without even covering his mouth. I asked the flight attandent when she came by with the drinks to have the man put a mask on or at least cover his mouth. And of course she never told him nor said anything to him about it & continued to let him cough & cough & look sicker. My husband & I were so stressed out because everything we worked so hard for to go on a very special Disneyland Christmas vacation with our kids is now at risk of one or all of us getting sick because the man in seat 22C chose to get on the flight, than the airline did nothing to help the situation. The flight attandents seemed to try to ignore him deathly sick & exposing all of the people on the plane & still not doing their job when asked by me to have the man mask up or at least cover his face please. Than when we were desperately trying to get off the plane away from this man when we landed at LAX they were meeting him outside the plane with a wheelchair? Really? And i know ut was for him cause we had to wait there to get our carry-on from underneath the plane & we watched him get in the wheelchair. So not only did they do nothing with that man coughing horrible & consistently, they meet him with a wheelchair showing they knew how sick he was. And this was a virus sickness not another condition that would require a wheelchair. After we got our luggage & the shuttle picked us at lax we arrived at the disney grand hotel (this is Monday Nov 13th). The next day (Mon Nov 14th) is our 1st day at the park. Things went fine. Now we are on our 2nd day at the park (tue Nov 15th). My daughter wakes up not feeling the best but is hoping its just from being tired since we didnt get a lot of sleep. Than about an hour into the day her girlfriend started feeling yucky too. As the day went on they started feeling worse & by the time we went back to the hotel to take a break they were feeling bad,especially my daughter. After we all woke up from a little nap that was it for my daughter & her girlfriend. They were both so sick & getting worse by the hour. By that evening my daughter was vomiting & had a fever and coughing. It was a long long night of my daughter vomiting, her whole body hurting, crying, and feeling like she couldn't breathe. The Next day (wed Nov 16th) which should've been our 3rd day in the park is instead awful & sad. My daughters girlfriend has woke up vomiting, coughing, and a fever now too. So now both girls are deathly sick & we are sitting in a $900 a night hotel with 2 sick girl's & my other daughter is now starting to feel crappie. My daughter that got sick 1st is crying because our vacation has been ruined cause the man on the plane got them sick & she cant even go to Disneyland when she waits all year for this & loves it than its her girlfriends 1st time & they can't even go cause they are sick & we are stuck in the hotel too cause they are sick. So we spent the rest of that day & the next day (thurs Nov 17th) trying to get them well enough so we can fly home. Cause we dont have anymore money to pay for more nights. By Thursday my Daughter's fever broke but she was still sick. Luckily friday the 18th was time to fly home & neither of them had a fever & were well enough to fly home. The difference is they wore a mask from the time they left the hotel to getting off our flight back at home. Right after we got home we took them to valley immediate care & they both tested positive for influenza A. Than by the 1st night home the other daughter that had started to feel yucky ar the very end of the trip got deathly sick too than me & my husband got a milder version of it. I can not believe our trip that we paid so much for & was a very special Christmas Disneyland trip was completely ruined & we lost all that money because of the man in 22C who decided to fly & not have a care about coughing all over exposing us & everyone else on that plane ride to his sickness than united airlines for not having this man put a mask on especially when requested by me & who knows how many others & allowed this man to expose everyone. This is completely unacceptable to not do your job. And as sick as he was there is no way this man didn't look sick going though security & waiting for his flight?? So how did nobody say anything to him. I just can't believe the flight attandents allowed him to cough & cough & not say anything to him or make him put his mask on that was just sitting on his lap. Your failures ruined a $20,000 disney christmas vacation & broke the hearts of my daughters who these trips are so special. And of course they finally got to stay at the disney grand hotel & its was Christmas & they were so sick they didnt even get to enjoy it. Luckily my daughter took videos of him coughing & so sick on the plane. I feel we deserve to get a full refund on our airplane tickets as well as some other form of completion for this. Cause we would've had a wonderful trip with my family,and my daughters girlfriend would've had a wonder 1st trip to Disneyland. We would've had a wonderful Christmas vacation trip, my daughters would not have been so deathly sick and we would not have lost a $20,000 vacation (which i have the receipts for everything from our vacation to show that it cost that much). We have been loyal united airline customers since we started flying. My family is still heart broken over this. You have no idea how frustrating it was to work so hard for a dream Christmas Disneyland vacation & have it all taken away from because a very sick man on the plane as well as flight attandents didn't care that he was exposing everyone to getting sick like him. And because of it ruined a very special trip & expensive trip, not to mention how sick my girls were cause that was heart breaking to watch them cry from being so sick & not being able to go to Disneyland or enjoy anything...