Ubereats Overview
Ubereats has a 1.6-star rating, derived from feedback provided by 47700 customers. In the Food Delivery category, it secures the 1th position out of 230 companies.
Rating
Contact Information
Website
www.ubereats.com
Phone
(800) 253-9377
1455 Market Street, San Francisco, California, 94103, United States
Ubereats Reviews
Caydin
Your people are stupid
Order products never receive kept getting notices delayed delivery call customer service, and happily rewarded with a five dollar gift certificate kid will recommend never to use his service again
Jourdan
Refund missing items in meal
They don't care this time multiple times I have had this taken care of not all at once and it doesn't always happen this time that it happened this is so sad I've been ordering from y'all and spending a lot from y'all for a long time just to see I only got two items out of my seven items and y'all trying to keep my $65.11 this is totally unfair because that's a waste to spend on y'all when I haven't even received everything on my list I have a child that needed something too this is so terrible there needs to be better your customer service is rude on the phone not just that he's not doing nothing about the situation not just that your Uber driver could not speak English and tried to speak but then tried to tell me he don't know what when he could have just said those items weren't available and instead of saying those items were available he chose to still say it was available on there without notifying me so now I just wasted money I'm out of 65.11 and that's hot mess not just that that looks bad to my guess too I ordered a cheeseburger and two quesadillas and three drinks and fries and couldn't get that the smoothie was for my child and this is hot mess that they can mess up things like this they need to stop doing these type of things this is the worst ever experience I ever had this doesn't normally it doesn't happen but this happen I can't believe they're trying to get me out of my money at least give me what my order asked for instead of just trying to keep my$65.11 that wasn't worth $65.11 just to receive two things when I should have got my seven items all together I only got two out of that so what happened to my five things is the driver keeping it did he not get it and still charging me for it, it doesn't make any sense I have pictures to prove it in everything I need my money back, or I will never shop for me all again you all will not see me order anything from you, I would just have to go in person because what's the point of sitting there dealing with you if you can't sit there and own up to the needs of the guest I took pictures of what I received, and the person took pictures of what I received, so this Doesn't make any sense the communication sucks the CEO or the person ahead should take care of this and make sure that I can get my money back or at least the items I asked for
Nadia
Resolved: Undelivered food of $104.35
Updated by user Jul 30, 2023
Company fixed the issue and I have been provided with partial refund.
Updated by user Jul 30, 2023
Horrible
Original review Jul 30, 2023
I have placed an order for Pizza , I texted sms address and via app the address , Delivery Driver didnt speak English. Delivery Driver stole or delivered my food elsewhere and the chat box kept telling me my order was delivered and unrefundable. Which left my family Hungry. Waited for an hour for delivery only to find out it was delivered to wrong address. Also the Delivery Driver blocked my phone so I could contact her, I even translated to Spanish to ask where she delivered my order to and no reply.
Prabhdip
Scam is issue not resolved
First, promotion applied and then later send new receipt. Totally scam and even they dont care. They know they were wrong but still no outcome. Totally scam. Dont bother to call them they will not resolve your issue. Stay away. Save your money and delete their apps. Time to delete now.. I already did and tell my family and friends also. No thank you because they dont deserve. I am frustrated i think first time this much as I cant tolerate the unfairness at all. My bill was around $70 and later around $103
Dominick
Resolved: Cause they can't get my food done right and I want my refund back
Updated by user Jul 24, 2023
Company fixed the issue and I have been provided with full refund. I'm out of town and it's crazy I spend 54.72 for that much and I wanted 1 pop charge .for 2pops no straws rice dry out no flavor meet wasn't the way I ask for and veggies too oil on them.
Updated by user Jul 24, 2023
Want my refunds back and this *** already I can't get my refund
Original review Jul 24, 2023
Every time I place a order they don't get it right straw or not Cook All the way or dry out on the food.
Crystal
Messed up order
Original review Aug 15, 2023
Yesterday I placed an order for a couple of hours in advance. I received a text from the driver stating that the restaurant told him that some of my pizza got stuck in the oven. I asked if they were remaking the pizza and was told no. The driver called on speaker so i could speak with the restaurant employee. He was extremely rude to me and the driver and refused to fix his mistake. I contacted uber support and was pretty much told "better luck next time" I have the screenshots between the driver and I, he even said that he would absolutely vouch for me to customer service because he had never seen a restaurant do something like that. The employee admitted to messing up the order, refused to fix it, and it isn't right for that to be acceptable Update, they still refused to do anything about it even after the bbb contacted them twice
Timothy
Promotion offer not working
My promo code wasn't working so I got in contact with customer service and they promised me that they would apply the promo after I completed the order, two separate agents told me this, and then afterwards when I got in touch with them they told me the promo was no good and they would not honor their word, even with screenshots of the chat with them promising to apply the discount, they still didn't do it.
Katie
Worst Customer Service Ever!
Their app wasnt functioning right and send the same order to the office twice. Said it didnt send so sent agaij adn then first one showed up. Contacted the chat to cancel and they couldnt figure it out. Then told me could do nothing to help and that I had to call restaurant for a refund. Their app did the error!?!? Then asked for a live person and was told I had one. Sent pics of problem and their apps error and she stated she offered me the advice to call restaurant and all she could do so ended the live chat. That was literally it!?!??? Now I have two charges and two deliveries were made to same office. Blown away baby how bad they are. Never will use again and marriot should cancel their partnership asap.
Ryan
Lawsuit
Stole my money $95 dollars, delivery driver never arrived period.. refused to refund me in full.. offered a partial refund as if I would accept a one sided deal like that when I was the one that lost out.. and someone else fed they entire family off my money.. nah for every dollar that was stolen by Uber eats I want 1 million USD.. that was clear theft and bad service.. all the delivery driver had to do was follow the gps.. that's all the delivery driver had to do.. but since that delivery driver didn't then this lawsuit falls on UberEATS entirely.. the arbitration cause they had me to agree with to continue using their service doesn't apply to me because the delivery driver never arrived at all.. I'm the one that knows a way around.. how are you going to make your customers agree not to sue you for bad service when you didn't even provide that service at all.. I'm the one and I'll bring you to your knees and that's my word about that.. and I'm not even upset anymore, now I'm getting even and when I get even it cost you.. big time.. congratulations UberEATS.. you've earned yourself almost a $100 usd million dollar lawsuit over what $95 USD.. oh well.. if you like it I love it.. UberEATS failed to realize that the money was credit from my bank.. UberEATS keeps telling me that the Wawa order was free they didn't charge me for it.. Ha I beg to differ.. Now that's funny.. Because it's so stupid as if theirs not a paper trail leading all the way back to UberEATS.. Now that's hilarious.. Also UberEATS went back and manipulated the order so I'ma tack on another $100 million USD for defrauding me..
John
*** customer service
They never help always says it not a big deal everything was melted and the note from the driver saying to ask for a refund and they tell me it's not refundable didn't even get most of what I ordered and when I did it was melted. Very unprofessional of them not to take care of the customer especially when u have the note saying to ask for a refund and they tell u to basically kick rocks
Mitzy
Safety issue-UK customer
Thought I'd warn you all about an experience I had. Did you know that Uber Eats allows substitute drivers? I recently had an unsettling experience when I ordered a meal while my husband was working in London. This is something I typically do when he's away. The delivery person arrived at my house, but couldn't communicate in English and was a 40 minutes late. At the time, I didn't think much of it until I heard another knock on my door. It was the same delivery person, accompanied by someone on the phone, who asked for my mobile number. Feeling uneasy about the situation, I declined, shut the door, and promptly reported the incident to Uber. To my dismay, I later received a request to tip the delivery person, but the photo displayed was not of the person who had actually delivered to my house. This discovery heightened my anxiety, and I immediately took precautions by locking my doors and reporting the incident to Uber once again. Shockingly, Uber's response was that they allow substitute drivers for deliveries. This practice is highly unsafe and should not be permitted. If someone is substituting for another driver, it is crucial that they notify the customer through the app, provide information such as their car's license plate, and even share a photograph. Failing to do so puts the safety of Uber users at risk. What's even more alarming is that the delivery person not only returned to my house, but also proceeded to call me three times and send text messages. Despite my concerns, Uber appeared disinterested and unconcerned about the situation. It's truly terrifying to think that such behavior is allowed by Uber. I feel compelled to warn all the women and individuals out there who rely on Uber to exercise extreme caution. This incident serves as a stark reminder of the potential dangers associated with using the platform. Researching the driver more, I realised his picture didn't match nor did the car, the guy was on a bike! The issue at hand revolves around the lack of transparency and safety measures when it comes to swapping delivery drivers on certain apps. The distinguishing feature of these apps is that users have access to crucial information about the assigned driver, such as their name, rating, and even their car ID. This transparency provides a sense of security as customers can make informed decisions based on the driver's background checks and past performance. However, the problem arises when there is a driver swap during the delivery process. In such cases, customers are no longer privy to the information of the new driver. This creates a blind spot where crucial details are missing, making it difficult to ensure the same level of safety and trust that the apps initially promised. The reason these apps gained popularity is precisely due to the reassurance of having a verified and trustworthy delivery driver. This is not the case with other delivery companies, where such information is not readily available. The absence of background checks or ratings can potentially open doors for criminal activities, including assault or taking advantage of vulnerable individuals. Furthermore, the lack of traceability in these situations makes it even more challenging to identify and hold accountable those who may engage in illicit activities. It is essential for these apps and companies to address these concerns and implement measures that maintain the safety and security of their users throughout the entire delivery process, including when driver swaps occur. By ensuring transparency, conducting thorough background checks, and maintaining consistency in driver information, they can mitigate the risks associated with potential misuse of accounts and provide peace of mind to both customers and drivers alike. Only good thing about this transaction is that they gave me a full refund.
Anonim
No assistance on Order Uber Eats failed to send to Merchant
I placed a scheduled delivery order for Mothers Day which was never relayed to Merchant. I had a question about my order and called the merchant on Saturday. I was told by the merchant that they had no record of my order and I should contact Uber Eats. I spent considerable time on Saturday trying to get online assistance from Uber Eats to no avail. Eventually I cancelled my order and made the order using another provider.
Clarance
Food issue
Ordered a meal from osmows. The order came exposed with no security sticker. My food was all exposed. Ended up paying 64 dollars to throw food away. Emailed customer service, no response at all. Ended up calling them because of this website and at first they were giving me a hard time, I mentioned pissed off consumer, and all if a sudden their attitude changed. I ended up getting a full refund and 5 dollars uber cash
Steven
Food delivery Service
I had four different drivers go to pick up my food, and one of those four drivers they stole my food from burritos in Johnson City and never delivered it to me. Uber eats is getting a bad name by drivers who dont deliver food. I think Barbaritos needs to rethink using Uber eats as a delivery service with them not delivering peoples food.
Sarah
My order
When I called lady was amazing and canceled my order and refunded me money. But now chat service people are rude and refused to give me my money told can't do anything for u and basically I was out my almost 46 dollars then ended chat told me couldn't talk about my refund or anything to do with that issue. So messed I told lady the guy messaged me said he got pulled over and after that never responded to my messages or anything so I assumed he got arrested but she did not care I asked yo talk to someone higher up then her she wouldn't let me she said we can't refund your money due to policy so I ended up looking up for a number then talk to a very nice lady and she refunded me money in less then 5 minutes I told her what happened she said she would send chat to higher up. I give the lady from phone call high props sorry guys won't let me add all pictures of chat conversations but I did get refund from lady when I called
Anonim
Can't get sirvice my business
From the end of October through November 8th,2022 We were forced to close due to illness. On November 8th, we called and requested to have our site alive for Wednesday, Nov.9th This never happened Instead we were told that our site was completely gone, except for the name. (1)The menu was deleted. (2) The Photos were removed, and (3) No one was able to find them. The business hours were also lost. We were puzzled, but provided all the missing parts. On at least THREE occasions, they were emailed. Nothing has been done. This is November 17th Still no action. I have given up on trying. We have lost business. We have lost customers. Furthermore, furthermore, we have lost all trust in you. PLEASE REVIEW THE FOLLOWING NOTES. 11/15/2022 I have listed all the case numbers on the accompanying documents There was an urgent matter that caused us to close for two weeks. On the 8th of November, we called and requested to have our store alive for 11 am on the 9th. No menu We were informed that the complete menu was deleted because the store was closed. Delete the menu and pictures because the establishment was temporarily CLOSED. Since then, it has been pure confusion. This is the 15th and we are not open I am attaching copies of all need information. In the meantime, I will find some way to contact someone in the main office that is in charge. THE MAIN POINT IS THAT WITHOUT THE MENU WE WILL HAVE NO CUSTOMERS. THAT IS TANTAMOUNT TO NO BUSINESS. The something if any can. small we will fix that later. (1) BUSINESS HOURS MONDAYS..CLOSED TUESDAY UNTIL THURSDAY..11:00 AM TO 8:30 PM FRIDAY AND SATURDAY.....11:00 AM TO 9:00 PM SUNDAY..11:00 AM TO 8:30 PM OTHER ENCLOSERS (2) A FULL UP TO DATE COPY OF THE MENU (3) PHOTOGRAPHS OF MENU ITEMS I will also find some way to get this to your management. Milton Christie Green Island Jamaican Food LLC 11/15/2022 I have listed all the case numbers on the accompanying documents There was an urgent matter that caused us to close for two weeks. On the 8th of November, we called and requested to have our store alive for 11 am on the 9th. No menu We were informed that the complete menu was deleted because the store was closed. Delete the menu and pictures because the establishment was temporarily CLOSED. Since then, it has been pure confusion. This is the 15th and we are not open I am attaching copies of all need information. In the meantime, I will find some way to contact someone in the main office that is in charge. THE MAIN POINT IS THAT WITHOUT THE MENU WE WILL HAVE NO CUSTOMERS. THAT IS TANTAMOUNT TO NO BUSINESS. The something if any can. small we will fix that later. (1) BUSINESS HOURS MONDAYS..CLOSED TUESDAY UNTIL THURSDAY..11:00 AM TO 8:30 PM FRIDAY AND SATURDAY.....11:00 AM TO 9:00 PM SUNDAY..11:00 AM TO 8:30 PM OTHER ENCLOSERS (2) A FULL UP TO DATE COPY OF THE MENU (3) PHOTOGRAPHS OF MENU ITEMS I will also find some way to get this to your management. Milton Christie Green Island Jamaican Food LLC Uber Case# 2360****-Case 2360**** : Your UberEats Technology Inquiry [ ref:_00Do0aYry._5005c1CAL4U:ref ] Inbox UberEats Fri, Nov 11, 1:03 PM (4 days ago) to me UberEats Fri, Nov 11, 2:24 PM (4 days ago) to me Hi there, Thanks for keeping in touch about the Uber Eats menu for the store, Green Island Jamaican Food LLC. We have sent your request to our menu updates team. An agent will pick up and begin working on your requests within 48 hours. We also recommend you check to see how your changes look once you receive an email indicating the changes have been completed. You can do this by following the steps below: 1. Visit restaurant.uber.com and log in with your credentials 2. From the menu bar in the top left, select Menu 3. Review the new menu structure, items, customizations, and prices for accuracy. Attachment BIRKSHR FORMS.pdf added. Conversation opened. 12 messages. All messages read. Skip to content Using Gmail with screen readers 18 of 6,168 Uber Case# 2360****-Case 2360**** : Your UberEats Technology Inquiry [ ref:_00Do0aYry._5005c1CAL4U:ref ] Inbox UberEats Nov 11, 2022, 1:03 PM (4 days ago) to me Hi Milton, Thank you for your call earlier. I want to follow up with you to confirm that we have received your menu update request. As discussed, we have sent the details of your request to our dedicated Menu team. In the meantime, please provide the team with a pdf version or picture of your menu outlining the changes that need to be made. While you may use a menu from a competitor app, please keep the following in mind before choosing to do so: Menu from competitor links may be incomplete. This is because menus sometimes change based on date and time. Alcohol may be excluded. This is because third parties don't always have the required inputs for us to list the beverage on our platform such as ABV%. Descriptions and modifiers may not be added. What is listed on the link is what we will copy. Sometimes third parties don't have the correct descriptions and modifiers because they hide out of stock items. Pictures cannot be taken from third party links. Due to these reasons, we strongly suggest you send a static menu link or PDF when providing your menu. Please don't hesitate to reach out if you have any questions. Thank you! Wennie Restaurant Uber Eats Customer Support https://help.uber.com/restaurants ref:_00Do0aYry._5005c1CAL4U:ref 9 UberEats Nov 12, 2022, 1:16 PM (3 days ago) to me Hi Milton, Thank you for reaching out with Uber Eats regarding menu concern to your restaurant, Green Island Jamaican Food LLC. We are happy to help. Before we proceed with the menu update, could you please provide us more details about: Cocktail patties description. About sides for Southern Dishes, do you want to add any price to these items? We appreciate your comprehension and clarification with this especial case. It's a pleasure to help you with this, we truly appreciate your business, comprehension and clarification to ensure ALL details are available to accurately applied the request update on your menu. Warm regards, Katherine Uber Eats Restaurants support help.uber.com/restaurants Green Island 10:32 AM (2 hours ago) to UberEats On Fri, Nov 11, 2022 at 2:47 PM Green Island wrote: Menu Photos for Green Island Jamaican Food On Fri, Nov 11, 2022 at 2:44 PM Green Island wrote: I am Enclosing the photographs of the meals. These will be about 3 sections. It is difficult to communicate with the unknown. If this continues I will request assistance from elsewhere. Thank You On Fri, Nov 11, 2022 at 1:54 PM Green Island wrote: I am for the final time forwarding (1) a copy of the menu (2) Our documented business hours. BUSINESS HOURS MONDAY ...CLOSED TUESDAY TO FRIDAY ... 11:00 AM UNTIL 8:00PM FRIDAY and SATURDAY 11:00 UNTIL 9:00PM SUNDAY ...11:00 AM UNTIL 8:30PM On Fri, Nov 11, 2022 at 1:28 PM Green Island wrote: The menu was sent at least 4 times I had no knowledge of you reaping from a third party. THAT MOVE TO USE COMPETITOR'S INFORMATION IS NOT WANTED. WE WERE ASKED IF THE "OLD" MEENU. Why did you discard the menu that was there? The restaurant was closed because of illness. This is tantamount to locking our customers out and wondering why there are no orders. The pictures can be provided later. We are a small business that relies on EVERY SALE.. On Fri, Nov 11, 2022 at 1:03 PM UberEats wrote: Hi Milton, Thank you for your call earlier. I want to follow up with you to confirm that we have received your menu update request. As discussed, we have sent the details of your request to our dedicated Menu team. In the meantime, please provide the team with a pdf version or picture of your menu outlining the changes that need to be made. While you may use a menu from a competitor app, please keep the following in mind before choosing to do so: Menu from competitor links may be incomplete. This is because menus sometimes change based on date and time. Alcohol may be excluded. This is because third parties don't always have the required inputs for us to list the beverage on our platform such as ABV%. Descriptions and modifiers may not be added. What is listed on the link is what we will copy. Sometimes third parties don't have the correct descriptions and modifiers because they hide out of stock items. Pictures cannot be taken from third party links. Due to these reasons, we strongly suggest you send a static menu link or PDF when providing your menu. Please don't hesitate to reach out if you have any questions. Thank you! Wennie Restaurant Uber Eats Customer Support https://help.uber.com/restaurants ref:_00Do0aYry._5005c1CAL4U:ref UberEats Case 2356**** is awaiting your response Menu change update to Edit In Progress for Uber Case #2360**** Inbox Menu change update to Edit In Progress for Uber Case #2360**** Inbox restaurants@***.com Sat, Nov 12, 2:29 AM (3 days ago) to me Hi Milton Christie We wanted to keep you updated on the status of your menu request! Your menu is currently being [modified] by a member of our menu changes team. Whats next: Your menu will soon be reviewed by a second set of eyes for quality assurance purposes Youll be notified that your menu changes are complete, live and ready for review! UbUber Case# 2354****-Case 2354**** : Your UberEats Menus Inquiry [ ref:_00Do0aYry._5005c1CA3eT:ref ] Inbox erEats Restaurant Support UberEats Case 2352**** is awaiting your response Inbox Case 2357**** : Your UberEats Inquiry Inbox Uber Eats Thu, Nov 10, 3:52 PM (5 days ago) to me Thank you for contacting Uber Eats Support! Your form has been received and our team will respond within the next 24 hours. For reference, your Case # is 2357****. If you have a concern that needs to be addressed immediately, please call our 24/7 phone support at 1-833-ASK-EATS (1-83*-***-****). Thank you! The Uber Eats Team ref:_00Do0aYry._5005c1CucpN:ref Uber Case# 2352****-Case 2352**** : Your UberEats Menus Inquiry [ ref:_00Do0aYry._5005c1CtFH4:ref ] Uber Case# 2352****-Case 2352**** : Your UberEats Menus Inquiry [ ref:_00Do0aYry._5005c1CtFH4:ref ] Inbox Uber Case# 2352****-Case 2352**** : Your UberEats Menus Inquiry [ ref:_00Do0aYry._5005c1CtFH4:ref ] Inbox Case 2352**** : Your UberEats Inquiry