Tylo

Never functioned

I purchased a very expensive Tylo sauna heater - the Sense Combi 8 Elite to be exact. The unit is controlled through a touchpad. When installed, the touchpad was completely blank. It turned out that it was a bad circuit board. Tylo sent a replacement circuit board, but despite a price tag that was north of $4000, it turns out that they dont cover the cost of labor to fix the brand new defective unit. After the circuit board was installed, the touchpad came to life - twice and briefly. In addition, it never sensed the humidity in the sauna. The main selling point of this heater is that it produces both humidity and heat. The unit, once repaired, didnt sense humidity and was unable to power the humidity of the sauna. In addition, after turning on for about 15 minutes, the control pad crashed and is now blank again. I have a big, black, cold brick in my sauna. After contacting Tylo again, the response was one sentence: contact the retailer. Fortunately for me, the retailer, Finnish Sauna Builders, have been very responsive and helpful. It looks like they will take the broken Tylo back and replace with something similar from Harvia. I am appalled. I though that Tylo, being a Swedish company, would have excellent customer service. Instead, they seem to be in the business of selling $4000 black bricks, then when they dont work, ignoring their customers. Terrible. Just terrible. STAY AWAY!!!