Turkish Airlines Overview
Turkish Airlines has a 1.9-star rating, derived from feedback provided by 2100 customers. In the Airlines and Air Transport category, it secures the 4th position out of 232 companies.
Rating
Contact Information
Website
www.turkishairlines.com
Phone
(800) 874-8875
Turkish Airlines General Management Building, Ataturk Airport, Yesilkoy, Istanbul, Istanbul, 34149, Turkey
Turkish Airlines Reviews
Anonim
The flight my parents are taking tonight does not show on the website
They hung up on me four times without giving any help. I asked them to redirect me to a human but they repeatedly redirected me to a robot, where there was no option for my case available and it was impossible to get any info, in the end my friends had to go to the office IN PERSON to get info about their flight, as it did not show up on the official website and was not listed in the online helper, but somehow still took place. Terrible experience, 4 hors of time wasted on useless calls.
Tarik
Resolved: Name correction
Updated by user Jul 25, 2023
Company fixed the issue and I have been provided with apology.
Original review Jul 25, 2023
Hi by mistake ticket traveller's company put my wife name wrong she will be traveling 27 th of July coming Canada .Her name on passaport Melek Sokulmez. But there put Melek Tanrikulu please changed her name need to be on ticket Melek sokulmez it is on the file
Sidharth
Missed flight connection
My wife and kids were traveling from Brussels to Singapore and the missed their connecting flight in Istanbul. There flight reference is xxxxx. They have been told that they have to stay in Istanbul for 2 days to get a connecting flight back to Singapore. This is just ridiculous! Can someone pls call me asap to resolve this?
Alexey
Turkish Airlines - A Cautionary Tale of Unwarranted Cancellation and Indifference
My experience with Turkish Airlines turned into a harrowing ordeal. I bought a round-trip ticket (#235214****333), only for it to be canceled by Turkish Airlines on the same day, without any prior notification. This unexpected action left a family member stranded in a foreign land, grappling with language barriers. Turkish Airlines, rather than assisting, resorted to denial and indifference. Despite their claims of a refund, none was forthcoming. With no other option, I purchased two replacement tickets at a premium price. Turkish Airlines disregarded this added expense, offering no compensation. Thanks to the intervention of Wells Fargo, I finally received a refund for the original ticket. However, the silence from Turkish Airlines regarding their role in this chaos was disconcerting. This ordeal revealed an unsettling truth about Turkish Airlines: they can disappoint and abandon you when needed most. Remember this cautionary tale before entrusting your travel plans to them.
JOSEPH
I don't know if the ticket i booked and paid for yesterday was issued or not ?
Hello, Yesterday i was booking round trip Ticket for my wife (NATALIIA BODROVA HONEINE) from (KIV) Bucharest to (BEY) Beirut, depart 09:50 September the 2nd & going back 03:55 September 22nd of 2023 of course. I used my MasterCard (Riyad bank debit card ending with # 1077) name on Card is JOSEPH HANINAH Exp date 02/26 The price of ticket was 565.70 USD I like to be sure if this Ticket was issued or not because i didn't receive it into my email from Turkish Airlines and nothing i can count on from Riyad Bank because sometimes it takes many days to appear in my bank statement of account Please reply to me ASAP because if the Ticket was not issued / was not paid , then i need to rebook again Best Reagrds
Zamin
Missing baggage
I've been to a flight from Istanbul to New York. After I reached New York I realised my 1 piece of baggage is missing and haven't received at the JFK airport as confirmed by the baggage department at the airport. So kindly look into this as I'm worried about my baggage and till now there is no update about the same. Kindly reply and update me as soon as possible. Kindly check. With Istanbul airport team so that they can check my baggage as it includes some important documents which is highly confidential and important for me.
Amanjot
Flight problem
I cut filght ticket with your airline . My customer is age problems during stay that so why contact your airline. You Indian customs number is not vaild ..so plz you contact me this email amanjotbatth8080@***.com
Anonim
I purchased a ticket for my friend but his original flight from delayed and consequently he missed his flight to Istanbul and according to your unfair policy he lost his return flight to Istanbul.
I went to Trabzon airport and tried to confirm his return flight but I was told that he has to buy a new ticket which is rediculous but I asked about the cost and was told its 930 tl. I agreed but the teller issued a ticket under my name. The second day I noticed its under my name so I went back asking to change it to my name but they refused. I did buy him another return ticket for 930 tl and was told that my ticket cannot be refunded except 20 tl tax. I tried to change the date on my ticket but asked to pay another 750 tl. This is not right and is a rib off.
Wenifredo
Follow-up to a Complaint Letter
Original review May 24, 2023
Gentlemen, Yesterday, May 23, 2023, I sent a complaint email to Turkish Airlines-Manila expecting for an immediate response but until now I haven't received any response nor a confirmation of receipt of my email. Can you kindly check the status from the said Manila office as the issue of a missed flight of my daughter to the UK is still unresolved pending the advice from Turkish Airlines. Below is the email for your reference. URGENT PLEASE! Thank you. Weni Borlagdan To: ticketing@***.com.ph Cc: customer@***.com Bcc: ma.eloisaborlagdan@***.com Tue, May 23 at 12:13 PM Dear Turkish Airlines-Manila, My name is WENIFREDO BORLAGDAN of Marikina City, a frequent flyer of Turkish Airlines and a holder of Miles & Smiles account # TK 52743****. I am writing to you to express my extreme disappointment and frustration with the service provided by Turkish Airlines staff at the NAIA terminal 3 to my daughter, Ma. Eloisa Borlagdan, a Filipino nurse working in the UK for two (2) years now. She was scheduled to fly back to the UK after her one month annual vacation yesterday, May 22, under Turkish flight TK85 scheduled to depart at 9:25pm but unfortunately, she missed her flight due to the airlines staff refusal to accept her soft copy of the Biometric Residence Permit (BRP) ID in lieu of the physical ID which she left in her boarding house in the UK. She earnestly requested/begged the staff supervisor, Ms. Tina, to call their head office for the approval of the soft copy telling her that she couldnt afford to miss her flight because she needed to be in the busy hospital she was working in the next day after her arrival. Tinas reply was that the only party who could possibly give approval was London Gatwick Operations (LGO) which they didnt have the contact number of. Obviously, there was no feeling of sympathy, much less sense of urgency for those airline staff for my OFW daughter Eloisa who at that time was already feeling physically & emotionally distressed. When she started crying, Tina agreed to instead have an email sent to LGO through their Admin Office telling Eloisa to stay in one corner and wait for the response to their email which she did. But until the gate was closed for boarding no good news was heard from Tina. At around 10:00 pm, Eloisa found herself outside of the airport building waiting for a cab to bring her and her two huge luggages back home in Marikina City. This incident has caused my daughter and us parents, a great deal of inconvenience, stress, and financial loss as she had to book another flight and pay additional fees. Moreover, she had to take a leave from work, which is a crucial time for her as a nurse in the UK. Now, my questions to you guys are as follows: 1. Why on earth your staff would not honor a clear soft copy of the BRP ID when everything now is kept on personal devices? The fact that supervisor Tina eventually agreed to send an email to LGO indicates that the issue was minor and discretionary and could have been decided upon on their end considering that Eloisa had all other supporting documents with her including a hard copy of Certificate of Overseas Employment from OWWA. 2. Granting that the BRP ID was really an indispensable requirement, why couldnt Ms. Tina afford to call LGO giving the flimsy excuse of not knowing the contact number or consulting her higher ups in a timely manner? Or probably advise Eloisa to go to the OWWA office for help. Three (3) hours had passed with those guys not being able to resolve a minor issue which for my poor OFW daughter was crucial. 3. If the LGO approves the soft copy of the BRP ID, will Turkish Airlines waive the charging of additional rebooking fees? 4. How and when will we know if the soft copy of the BRP ID is approved by LGO? Thank you and I look forward to your prompt and favorable action to this letter. WENIFREDO R. BORLAGDAN Father of Ma. Eloisa Borlagdan Marikina City, Philippines 0917151****
Elena
Problem with issuing ticket
I made a reservation on the Turkish Airlines website and selected an option to pay through bank transfer. I made a transfer and a message appeared that the transaction had been successful. Then another message popped up saying that I ran out of time and need to retry my payment, but there was no option to process the payment. The "pay" button was inactive. While I was trying to figure out how to pay again, I saw that transaction hit my bank account. I called customer service in Germany, and an operator checked and gave me a new reservation number, but she said I need to make the payment again. She said I could give her my credit card information, but I don't have a credit card, this is why I was paying by bank transfer. She gave me an email for customer service in Germany, sales.fra@***.com, but they could not help me either. This morning I tried to go to the website and check through the "manage booking" section and when I enter my reservation code, I get the message that says: We are unable to process your transaction due to missing information in your reservation. This is so frustrating because now I don't know what to do. I could make another reservation, but there is no guarantee bank transfer will work this time. If not, another 700 EUR or more will be charged to my account. Not a nice experience with the airline.
Mohsen
Complaint
Updated by user May 05, 2023
the story is about lack of communications
Original review May 05, 2023
Our tickets (my wife and I) purchased from Turkish airline from Detroit to Tehran and return from Tehran to Antalya to Istanbul to JFK and finally return from JFK to Detroit (confirmation # XUDHBE) via JetBlue for connecting flights from Detroit to JFK, on April 29th, on the way back JetBlue cancelled our flight from JFK to Detroit, and we contacted Turkish airline and JetBlue several times (I have attached all the communications with JetBlue and already submitted to Turkish airline and JetBlue) but no one rebooked and issued new tickets for us to get home from JFK to Detroit, however they told us there is a flight from La Guardia to Detroit next day so we went to La Guardia and booked a Hotel for next day, but JetBlue never issued the tickets for us after two days stranded then we decided to rent a car and drove from JFK to Detroit (12 hours) and cost us over $1000 to do so (see attached all the receipts).no
Mohsen
Our flight cancelled and never got rebooked
Updated by user Jun 04, 2023
Turkish airline saying it is JetBlue responsibility to take care of the expenses (reimbursement) and JetBlue saying you purchased ticket from Turkish airline so they are responsible for any reimbursement..This is the new game these airlines play to pass the buck, it is...
Updated by user May 05, 2023
nothing has been done, we contacted customer service but nothing is done
Updated by user May 05, 2023
see the bottom
Original review May 05, 2023
Our tickets (my wife and I) purchased from Turkish airline from Detroit to Tehran and return from Tehran to Antalya to Istanbul to JFK and finally return from JFK to Detroit (confirmation # XUDHBE) via JetBlue for connecting flights from Detroit to JFK, on April 29th, on the way back JetBlue cancelled our flight from JFK to Detroit, and we contacted Turkish airline and JetBlue several times (I have attached all the communications with JetBlue and already submitted to Turkish airline and JetBlue) but no one rebooked and issued new tickets for us to get home from JFK to Detroit, however they told us there is a flight from La Guardia to Detroit next day so we went to La Guardia and booked a Hotel for next day, but JetBlue never issued the tickets for us after two days stranded then we decided to rent a car and drove from JFK to Detroit (12 hours) and cost us over $1000 to do so (see attached all the receipts).
TESSY
Refund
I booked a flight from Salzburg Austria to Lagos Nigeria for 04.02.2023 with two check-in- baggage plus two extra baggage which I paid at the cost 369 and making the total cost for journey to and from Lagos 1074,97. Unfortunately, because the delay of flight, I missed the flight to lagos. We were connected to Kenya Airways. In KENYA I was asked to pay 200dollar for the extra baggage which I already pay for.I want refund of the extra cost.
Kaniz
Flight cancellations, no refunds, over charge, negligence
Ticket numbers 235787****690 235787****687 KANIZ FATIMA My name is Kaniz Fatima. I am 84 years old. I am a US. citizen and live in New Hampshire where I am provided with all kinds of help to deal with my stage 4 cancer. I get tired and dizzy very easily because of my illness. After a long treatment doctors allowed me to travel, and I planned this trip to see the rest of my children and grandchildren who live overseas and cannot come to the USA to see me, who knows I might not be able to take such a long flight to Pakistan again. My travel starting from Boston to Lahore was a nightmare. It took me more than 3 days to get to Lahore, which was supposed to be a 20 hours flight. Two traumatic, painful days of physical and metal stress & discomfort were extremely hard for me to handle since I was already not feeling very well. I thought I will not be able to make it home. My daughter Yasmin Rashid was accompanying me, so she can sit next to me and assist me during a 20-hour flight to Lahore. But they didn't even give me a seat next to her, while we had our seats together on the boarding passes. When we got to Istanbul At the Istanbul airport, they refuse to take my daughter next to me on the transportation cart that they provided for wheelchair passengers. It was a surprise to me because in the past I always had someone stayed with me to help. They issued us boarding passes for the flight to Lahore. My daughter had my passport, boarding pass and ticket and was waiting for me at the gate to go inside the plane. Staff at the gate asked her to go inside the plane, and they will bring me to join her there, which she hesitantly did. Remember they had issued me the boarding pass for the second flight which was to Lahore, my final destination I was happy to be at soon. When I was ready to board they stopped from going inside, I did not know why? They were asking me questions constantly, I don't speak English, or Turkish language, and they didn't even provide me an interpreter, I had no phone service, my daughter was already sent to the plane. I was so nervous, confused and scared, had no idea what was happening? Why were they talking to me like that? What did I do wrong? It felt like they would be arresting me or something. The plane will leave with my daughter and I will be stranded in a foreign country where I don't know anyone or the language. The way the airline interrogated me, separate me from my daughter knowing I don't speak English, was very traumatizing. I felt like I will collapse any minute. Then they called my daughter out of the plane, she told me they are saying that I don't have a visa for Pakistan. That's when I found out that my 5 years multiple entry visa for Pakistan had expired. My daughter suggested to the airline we can get a visa upon arrival, I am sure Pakistan airport will help us and will assure her entry or at least she will be waiting at the Lahore airport for visa not at an unknown place. Pakistan has a lot of respect for their elderly. Turkish airline refused to show any compassion or willingness to help resolve this issue for an 84 years old great-grandmother. They gave us two choices, either my daughter carry on with her flight to Lahore leaving me behind at Istanbul airport all by myself till I get the visa and pay for a new ticket, or I go back to Boston! How could I go back alone? I was so scared to even think about it. I was never mistreated like this ever in my life. My daughter Yasmin Rashid refused to leave without me. They canceled her ticket too and asked her to pay for a new ticket. Now both of us were dealing with this shocking situation where we were dumped out of our flights without even our hand luggage which had our much-needed stuff. Wi-Fi doesn't work at the airport we had to buy it for 30 minutes with whatever money we had, so we could call someone to help us. I was like had we known it in Boston, we would have been sitting in the comfort of our home waiting for my visa. Why was I abandoned at an unknown place like this. WHY DID THEY NOT TELL ME AT BOSTON AIRPORT THAT MY VISA WAS EXPIRED? WHY DID THEY BOARD ME IN THE FIRST PLACE? WHO IS RESPONSIBLE FOR CHECKING THE DOCUMENTS FOR A FLIGHT? WHO IS RESPONSIBLE FOR MY PAIN AND SUFFERING? CAN AN AIRLINE MAKE SUCH MISTAKES AND GET AWAY WITH IT? We felt so helpless, all our checked in luggage and even hand carriers were on the plane, we had nothing but our pocket books. No one bothered to give our carry on bags back to us. My other daughter in the USA who I live with, Nighat Wein, wrote to Turkish airline over and over that my mother is sick and very old please help her, at least provide her a comfortable place to rest until I work on getting her visa for Lahore. Airline customer service replied every time it's not airline's responsibility. One person said maybe the sales office of Turkish Airlines at the airport can help you. After my family made efforts to expedite my visa, I got it renewed the next day, and we went to the sales office at Istanbul airport. They didn't reschedule our flights, let alone expedite it or help to find a solution, despite a number of requests made to them. Instead, they asked for $2100 for 2 tickets from Istanbul to Lahore which we had already bought as a round trip Boston to Lahore. We offered to pay for rescheduling fees. They denied that it was their fault for overlooking the required documents which made me go through this painful experience of 2 full days at the airport, and refused to take any responsibility. Then we had to search for a cheaper flight, I was in so much pain and wanted to just get out of there and get home as soon as possible. Turkish Airline didn't help us at all. The next earliest and affordable flight we could find was after 8 hours at Kuwait air. Although it was an eight and a half hour long flight with one stop seemed like the best option. While the Turkish flight that was leaving in one hour, was a short and direct 5 hour flight with seats available, we were not rescheduled on that flight as our replacement for our flight cancelled by Turkish airline, even though it was part of our round trip Boston to Lahore and back, and we were willing to pay the flight change fee, but we were asked to buy new tickets for $2100 which we didn't have available at that time. So I had to suffer for another 16 hours before I landed at Lahore airport. When I got home I was extremely dehydrated weak and disoriented. I had diarrhea, my diet is very restrictive since I have cancer. I started throwing up and had high blood pressure and what not. I wasn't able to stand on my feet. I am still deeply stressed and traumatized by what happened to us at the airport, I cry when I remember how horrible I was feeling. It took us 3 days till we finally got home, but we did not have any of our luggage whatsoever, no one told us how to get it? And where it is? WHO WAS RESPONSIBLE FOR LETTING US KNOW WHERE OUR LUGGAGE IS? WHY ARE WE STRUGGLING TO FIND IT? I am so scared to fly back to Boston on Turkish Airline. I don't know if all the other airlines are as inhumane and callous as Turkish airline. This issue demands a fair assessment and investigation for who is responsible for bringing me to Istanbul Airport to suffer through mental and physical pain for next 3 days. Kaniz Fatima. Note: this is not the only bad experience I had with Turkish airline. They owe me a refund for an inbound flight from Lahore to Boston. It was cancelled by the airline multiple times in 2020, I understand it was for covid reasons, but I had to buy another ticket from a different airline to come back. Turkish airline promised the refund for cancelled flight, but they never did.
Tony
Turkish Airlines - Turkish Airline personal denied us to boarding the flight TK 1784 from Copenhagen to Istanbul on 06.12.2022
Feedbacks Center Istanbul Dear Sir,Madam, We booked our flight and paid online on 20 and 21 September 2022 Copengagen to Colombo via Istanbul Departure date on 06.12.2022 Reservation codes T7FA4U and VCISZV We Cheeked in our Luggage and Hand luggage in cheeking counters (88-92) Terminal2 at Copenhagen Airport and we got the boarding passes. When we arrived at Gate number C30 your personal denied us to boarding boarding the aircraft. According to them my hand luggage was big. ( 2 cm.) And I had my medicin and some items which we buy in Copenhagen duty-free. your personal Demand us to pay 7000 Dkr. If we want to go ombord the flight!!! We refused that demand and The lady inchage she destroyed our boarding passes and came out out and destroyed also hand luggage cheeked labels. (Red colour) We did expland her very kindly that we got a long distance flight cph-cmb please let us go ombord the flight but she refused. And she call aircraft and aske personal to unload our 5 pieces of baggage from aircraft. After I aske her even to rebook us even to a later flight even she refused to help us. We would like to inform you that your flight TK 1784 from Copenhagen to Istanbul on 06.12.2022 was Overbooked. This we clearly understood. Because two more passengers came out from aircraft because no seats available.( A man and a women) After I went to Turkish Airline counter and asked them to rebook us to evening flight your personal Mr.Dan told me even this flight also overbooked. We been waiting at the Copenhagen airport 20 hour's And and retend home. We wrote six feedbacks and many calls during this 8 days and today finally Turkish Airlines send us a feedbacks and informed us the you will not reissue our tikets and no compensation. Is Turkish airline personel has the wrights to cancel two pasegers long-distance flight because of a hand luggage? Cheeked and remov the labels? Du your personal have wrights to Demand, 7000 Dkk for two hand luggage? When passengers boarding the aircraft? Do you treet like this your loyal passengers who been flying with Turkish Airlines for last 30 years? Do your personal have wrights to remov and distoy the Cheeked hand luggage labels ( stikers)? Regarding this terrible inconvenience we did reported already to European Union commission and Denish and Swedish Newspapers Passengers Names: 1 Perera Tony Ticket number 235248****468/1 Passport number : 9661**** Nationality Swedish We demand very serious response immediately by Turkish Airlines for the 2nd time Yours Faithfully Tony Perera Monetary Loss: $5000. Preferred solution: Full refund.
Salwa
Turkish airlines lost my cat
This is my first time owning a cat and i wanted to travel with it so i did all the necessary requirements that i was informed about (ex: vaccines) by the airlines. Everything went well and i even booked business class in order to make my cat comfortable only for the flight attendants to threaten me and tell me that the carriage for my bag was too stiff and it needed to be soft (i wasnt informed about this) the reason for this is so incase of a crash u would have space BUT as i said before i was in business the space was huge and the seats were empty so that doesnt make sense. They gave me two choices either the cat gets off the plane or he is sent with the cargo. At first i was hesitant but they said that they would place a seatbelt and regulate the temperature for the cat so i was reassured. The whole flight was pumpy so i was worried. When i gave them the cat they told me they would bring it to the aircraft the moment it lands but then they changed their claims and told me that i need to get it myself. I went there waited for hours only to find that they DIDNT put a seatbelt my cat was getting hit by the baggage and the carriage it was in even broke so when they opened the aircraft the cat ran away and no one bothered to follow it. The cat is only 7 moths old and is a typical home cat who cant survive in the wild. The lack of professionalism and the way they treated the cat makes me think they see it as simply just and animal but to me it is a precious family member. It hasnt been found yet and i dont know what to do. 14 has alr passed and it still havent been found! This was on plane IST-TK 0109/02 from medinah to istanbul on 2/7/2022
Pissed
Companies that still do business in Russia
Since Russia has invaded Ukraine, PissedConsumer.com can't stay aside. With this review, we present our team's opinion only - nothing more than that. We as an organization always defend the freedom of speech by providing a platform for consumers to voice their opinions and to talk about any problems they may have with various businesses. Today, we want to give voice to the tragedy of the people of Ukraine and let the world know the truth. A lot of major companies suspended their business in russia not to support the war. However, there are still large international corporations that continue operating and paying taxes in russia. Taxes that are used to finance the army of the aggressor. With this video, we want to show the consequences of such a decision for civilians in Ukraine and ask these companies to stop doing business in russia.