Trulieve Overview
Trulieve has a 2.1-star rating, derived from feedback provided by 54 customers. In the Health and Beauty category, it secures the 16th position out of 320 companies.
Rating
Contact Information
Website
www.trulieve.com
Phone
(844) 878-5438
3494 Martin Hurst Rd, Tallahassee, Florida, 32312-1702, United States
Trulieve Reviews
NELSON
Unfortunate Customer Service Experience
Upon arriving at the store, I checked in and noticed that I was the only customer present. I patiently waited for approximately 7 minutes, expecting to be assisted shortly. However, to my surprise, another customer - a lady - walked in after me and was called back before I was. I was puzzled by this turn of events, as there was no one else in the store when I initially arrived. Feeling overlooked and frustrated, I raised my voice and asked why I had been skipped over. The staff member on duty informed me that the other customer might have had an order, which left me feeling even more dissatisfied with the situation. At that point, I felt it was best to leave the store, as it seemed that my presence and money was not valued. I believe in the importance of equitable and respectful customer service, where each patron is treated fairly and promptly. In this instance, it appeared that this standard was not upheld. Waiting for 7 minutes without being acknowledged or assisted, only to be surpassed by another customer who arrived after me, is simply unacceptable.
Mollie
Manager sucks
I bought flower because advertised at 24%. Got my product after waiting almost an hour and its 19%. I understand there are some differences but 5% is a big deal to me and thats what should matter. The manager at the 9 mile road, Pensacola, said I could return it but she couldnt help me for at least another 45 minutes to an hour. I had to get in line again. Thats ridiculous. I had already waited my time. I wont be going back because this is not the first time they have done this. They are also not adding my Trulieve points. That total hasnt changed in my last 3 transactions. So many more stores to choose from now with a whole lot better service than this place.
Amoura
Very poor experience in your Riverview, Fl store. Online ordering is terrible. 2 hour wait times as apparently you haven't got enough employees.
Horrible online ordering. Extremely long wait times. Obvious lack of manpower and front desk employees not letting you know it could be an extremely long wait and you may want to try another location.
Anonim
Order
I got a email from you today at 5pm ,probably about my order I made yesterday asking me to call. I did and there was no answer. MY CARD EXPIRES SEPT 7, 2023???
Ronny
Horrible experience
This has got to be the worst dispensary in florida. They were the first dispensary and they are still the largest but they have got a lot to learn about customer service. They have kept people like myself waiting for hours or even days to fulfill an order. I really hope that VidaCann and other dispensaries with higher quality products can displace the likes of trulieve in the market
Anonim
Poor Quality of Building maintenance, No hygienic
Truliv located in chettiayaragam, moothinagar newly launched. There is no mainatenance in the building, septic tank water overflowing more than a month, but no action taken. reported to supervisor no use. he is irresponsible. my personal advice to users. this will make to seek. take care
Mayra
Product not as spected
I purchased ground 20%THC Hybrid. But it doesn't work. When I buy the medicine I expect the medicine to help me with my pain, insomnia and depression. To make me high and help me sleep. It doesn't work. They should sell a strongest strain at a special price for patients like me. That can't afford to pay the full price. 10% discount is not enough. So I shopped around for others dispensaries. Looking for a better quality of medicine. Please Sell better straight more than 25%THC. Not in all people work the same. But they should have the stains that every patients needs. I may need a stronger straight than what you need or like.
Jermain
Racial discrimination
On Wednesday April 19th I entered the dispensary in South Charleston West Virginia. And then use the bathroom as my name was called to enter the back. Because I had just arrived another patron who may have been kin to the personnel there was upset because I was called before her. She didn't tell the security personnel that I exposed my genitalia. Because they were 10 he took her word and told me to leave and threaten to call the police. I asked him to review the camera to verify this false claim. He refused and said he didn't have access to do so he didn't make me leave without reason or cause and denied me access to my medication which led to me also calling the police because I had done nothing wrong. My name is Jermaine Hill I may be reset 681-215-****. I plan to consult with legal counsel
Charlcie
Trulieve Failure
Trulieve offers delivery but is intentionally or stupidly making deliver a failure and Great Inconvience. Order a product,maybe it's delivered a week late ,maybe its never delivered. Hard to tell. Some days you look up your order.to find " returned to stock or completed". So you call and ask for status, first you are told they can't check that until after 1100 but they will have the delivery team contact you. BULLSUGAR!!! So you go to pick it up and it's not packed. I offered to wait. NO, we're filling orders for walk ins first because that takes time. PREORDERS WAIT. Why I asked, because they don't take long at all. Look, the bottom line is this. When you order Trulieve delivery, No one knows when it will be done or if it will be the same price and strength 7 days later when it's fianly delivered. Take your money where it is appreciated. SO MANY dispensary in town now. Order large and delivery is Free of charge. Curaleaf has SAME day or NEXT day delivery. Order more than 50$ and your delivery is free unlike Trulieve. Trulieve is just a pot stand,period. Medical Marijuana medicine and patients are just customers and cash to Trulieve
Ivana
Refused service twice and closed early on 4/20
Original review Apr 20, 2023
I originally placed my order around 2PM I went in around 7. They tell me to come back in an hour, hour and a half. They texted me at 8:31. I came in at 8:50. I waited patiently. At 8:59 the male curly haired employee with a trucker hat walks up and tells me they wont be able to sell anything. I remind him its 8:59. He continues to push that they wont be selling anything. I tell him I have my order right here on my phone and its 8:59. He continues to push that they cant sell anything and I came too late I remind him that they texted me at 8:30 and I got the here in 15-20 minutes The security guard tries to interject and say they legally cannot sell passed 9 and proceeded to curse me out on the way out It was not only the worst service Ive had in my life but the most disrespectful and disgusting experience by humans that was completely unwarranted
Ed
*** poor business practices
Updated by user Apr 19, 2023
Had to call again today 4/19/2023. It seems the first call only changed the inaccurate entry and still shows a delivery which never occurred.
Another request for correction has now been sent and another 24 hour waiting period has begun. Waiting seems to be their theme.
Original review Apr 18, 2023
3/22/2023 I placed a delivery order and received an email stating that it would be delivered on 2/23/2023 between 8am and 7pm. I waited 11 hours without any sign of them before I went to a different place. 2 days later I got a message stating that 1 of the items wasn't in stock, please call us. 2 more days after that they said it was ready for delivery. I sent them a text to cancel the order. Instead of cancelling, they input it into the system as delivered 3/29/2023. I found this out while standing at another dispensary with a large order that I was now unable to purchase due to my limit. Incompetent, inconsiderate, put nicely!
Charlcie
Trulieve False Advertising
Trulieve can't or will not deliver . 4 days since new order. Delivery day was two days ago. SITE says processing still. No call ,,no text,. When you text or call you are told we don't check until after 1100 am per Trulieve policy!!! Call after that nothing. Pain and disease does not wait Trulieve does not keep their promise.
Cheryl
FALSE ADVERTISING
FALSLY ADVERTISED EARTHQUAKE at 27 %...ordered this a.m., received confirmation of order for p/u. Received 21% flower and is still online tonight at 8:00p.m. showing 27 %. Employee advised they were out of product but still ADVERTISED at Tyrone St Petersburg location. I'm contacting the LOCAL NEWS STATION to get the word out. PRODUCT LINE for flower has totally changed for the worst and they WERE SHORT HANDED...GO FIGURE. They are selling product below 18% for the most part...just makes you have to smoke and/or purchase more. I will go elsewhere if I need to. Besides Trulieve is over a billion in debt. not good for business.
Anonim
Place order get a confirmation, go in eight hours later, wait another hour to go back and be told they don't have what you ordered
I have been using the Crystal River location since it opened and at first it was top notch, not so much now. You can place an order and when you check your account it will show in process for at least two days. When you do go in chances are they will be out of what you ordered. A far cry from how it use to be ran. I'll be going back to who I used before Trulieve.
Justin
I've contacted trulieve customer service 3 times over a supposed approved 15 dollar store credit that was never approved due to being charged a $15 delivery fee over an order over $236.00
I've contacted trulieve customer service 3 times over a supposed approved 15 dollar store credit that was never approved due to being charged a $15 delivery fee over an order over $236.00 when they offer customers a no delivery fee for orders over $200. The first two times customer service said I was approved for that in store credit. The third time I contacted them they reviewed my account and said there was no store credit applied. Now I'm here.
Anonim
Ordered for delivery but no delivery was made.
promised delivery but was lied to. Do not shop here for delivery its a joke. i dont see how this is being considered medication when they can just NOT DELIVER your medication. they want me to die in HILLSborough county this why they are playing with my medication.