Travelstart Overview
Travelstart has a 1.6-star rating, derived from feedback provided by 150 customers. In the Travel category, it secures the 40th position out of 290 companies.
Rating
Contact Information
Website
www.travelstart.com
Phone
+2 721 468 4300
Longkloof Studios, Block B, Darters Road,, Gardens, Cape Town, 8001, South Africa
Travelstart Reviews
Matthias
They did not pay any money back!
We booked a flight with Travelstart. We had to cancel the flight after a couple of weeks. They did not return the taxes,luggage fees and airport fees. I am pissed!! Matthias
Keith
Travelstart uncontactable
Not able to get any response from them to sort out a refund for an over charge on luggage. Numerous emails sent are not even acknowledged as received let alone responded to.
Anonim
071705****
I just dont find it convenient that they are unable to make booking changes while they are paid admin fees by us as clients. They need to renegotiate their relationship with airlines
Ronny
Really bad service!
We had booked a flight to Greenland via travelstart.de. Unfortunately, my sister missed the outward flight because travelstart.de did not communicate the actual departure time correctly. But that is ultimately also our own fault, since we didn't check again at the airport and relied entirely on the communication from travelstart.de. But what is not ok at all is that the return flight was automatically canceled without us receiving any communication from travelstart.de. None at all! In addition, I have been writing back and forth with the Travelstart employees for weeks now (always others) that I would like to have all the taxes and fees back for the entire flight in accordance with EU law. First they wanted a processing fee for processing it at all - Attention: A processing fee for the refund is also not legal. Travelstart has only refunded me about half of the fees so far and I've been trying to get the rest ever since. They keep sending me to the airline "Icelandair" to contact them and discuss the problem with the missing taxes and fees. I did that several times and contacted the airline myself. However, Icelandair always sends me back to the provider & seller of the flight (which makes sense). Travelstart, in turn, sends me Icelandair's phone number every time. Travelstart refuses to refund the rest of the taxes & fees as they blame Icelandair.
Amanda
I have been struggling for 2 weeks now to change my flight date. They don't have a working email and you can only phone them. I can't phone because Im not in SA now. After messaging they don't reply!
There is no way to contact them except for phoning them?! I can't phone because I am currently in the USA. They don't have an email and if you message them on their website they don't reply! I need to change my flight date urgently!!
Joshua
Unreliability at its best
I suggest that no one uses Travelstart. I made a booking, never got issued tickets, got refunded more than R2000 less than what I paid and they are unwilling to make it right. If you have R2000 to risk...then go ahead. They emailed me and said they would get back to me by yesterday. Never heard from them again.
Anonim
Waticaroline89@***.com
i have paid yesterday still havent received tickets i have paid the return for 4 people return from joburg to Capetown
Lennart
Self check-in is not possible
Self check-in is not possible, and they force you to use their paid check-in service if you want it or not. It costs 15 extra. #darkpattern
Kevin
Absolutely poor service. It took forever to get my refund back from SAA trough Travelstart.
SAA cancelled my flight and I had to take another flight with Airlink. It cost me more money. After applying for a refund, I am still waiting after 12 week for this money. Absolutely unacceptable and poor management.
Larinda
Wrong email address on booking
Wrong number you connect me with tried to contact you made a mistake on my flight with my email address
Emmanuel
Payment
I have made payment for the reconfirmation of my tickets for tomorrow. Please treat as urgent. Ref. ZA1099****
Anonim
Change of ticjet
I booked a ticket tomteavel. From Gort to Entebe airport on 28th but have no scheghen visa, how best can i be changed to either pass through Dubai directly
Edna
Very bad and stoller's, don't trust on them and their services
Cancelation of my flight ticket without any reason and didn't refund my money. I tried to contact them though calls and emails and no any reply. Don't risk your money gents
MARIYAM
WORST COMPANY EVER
TRAVELSTART is the worst company ever i have been following up from past 5 months with regard to my refund status it's been more than 5 months i still did not receive my refund and even a proper answer why it's taking so long. You guys have cheated clearly here and i have all the evidence with me and i have planned to file a complaint in CONSUMER FORUM. I will only wait for your reply till 24 hours.
Monica
Lost luggage
My fight was departure Copenhagen Airport at 11:30 13 feb and reached delhi airport at 4:45 AM when i reached delhi i found my lugguge was not there. My turkish airline. Please help me to Find luggage
Somayeh
Refund
Hi my name is Somayeh Akbaritakhtmeshloo. My flight from Marseille to Zurich (Flight number LX581, SWISS airline) on January 6th with got canceled. According to European law (EU261) I am entitled to 250 EUR compensation. I applied for compensation through the SWISS airline website Several times and got rejections every time due to an issue with my booking number. I have since contacted them many times and they cannot help. They told me to reach out to Travelstart to enquire about the compensation. Can you please help? My booking number is LV07SM Buchungs-Nr. Berlin - Marseille OKM8D1 Thanks. Regards Somayeh Akbaritakhtmeshloo