Travelodge Hotels Limited Overview
Travelodge Hotels Limited has a 1.8-star rating, derived from feedback provided by 204 customers. In the Hotels and Resorts category, it secures the 39th position out of 883 companies.
Rating
Contact Information
Website
www.travelodge.co.uk
Phone
+44 871 984 8484
Sleepy Hollow, Aylesbury Rd., Thame, Oxfordshire, OX9 3AT, United Kingdom
Travelodge Hotels Limited Reviews
Stuart
Toilet in room not working
We arrived toilet wouldnt flush went to complian lady came trued said its working then would flush again so end up with toilet that wouldnt work not what you should expect in 2023 having paid for a room with a bathroom then turned on tv remote wouldnt work will make sure that I dont come back to travelodge again problems can happen but try to resolve them
Brian
Orchard Park Cambridge
This Hotel is clearly in crisis, Major problems Friday night no sleep , room change and a very mean £14 meal deal for one , Sunday Evening 1hr 40 minute ( no starter was ordered) wait for main course , 2 hrs 25 minutes deserts arive , Sticky toffee and Custard , Sticky Toffee , stone cold , custard luke warm , Fudge brownie congealed, In all 3 nights meals and drinks , Cost £468 .00 I AWAIT YOUR RESPONSE for a satisfactory outcome ? before i consider my Feedback Posting ie , ref Postive or extremely Negative . I am far from being the only guest to have had an expensive Terrible Weekend. I await a Very URGENT Reply. Regards Brian Hales ( DORSET )
Mandy
Complaint
Updated by user Jul 31, 2023
Not at all
Updated by user Jul 31, 2023
It hasn’t
Updated by user Jul 31, 2023
Not a great stay intact it was awful
Original review Jul 31, 2023
Where to begin On arrival the staff were pleasant and continued to be through out, there were very few of them for size of the hotel. The few that were there were overworked stressed to the enth degree and constantly abused and mistreated by a very noisy group of people (numbering around twenty) they were all drinking alcohol even the younger ones. On arriving at our room things got worse there was no way of locking the room as the inside chain had been removed which would have given added security especially with the clientele staying at the hotel (Not all I must make this clear). We entered the bathroom to find pubic hairs in the bath (I can supply photographs for both the missing chain and the unsanitary hairs in the bath if needed). At around three oclock in the morning we were woken by the fire alarm going off it wouldnt take much of a guess that the rabble from the previous evening would have been at fault, thankfully it was a false alarm but on taking the stairs back to our room there were conversations ahead of which one said that this has happened the previous night too. Breakfast was ok on the Saturday morning apart from the noise levels from the uncouth rabble from the previous evening. We left the hotel to attend a near by festival across the road returning at around twenty past ten to be told that the bar was closed due to staffing levels which put a damper on proceedings several festival goers returned and were left absolutely fuming that a quiet drink wasnt available after a great day out. As you can probably tell we were very unhappy with the stay and prices charged and I for one expected more from Travelodge. I have used Travelodge for frequent destinations and have never had the problems experienced here and feel that a total refund would and could be called for. Very very disappointing
Joann
Mold in shower /bugs crawling thru cracks dripping water
I checked in with valley crisis center on Friday Friday evening I noticed when I shut the bathroom door and opened it it was a huge smell of mold then as I shut the door and called the desk no one answered valley crisis center sent over $400 for me to stay in this room for 3 days the next day the manager had an attitude as well as the maids very standoffish and would not even listen to my complaint so I have to check out with valley crisis center a place that would always have funding to supply for these rooms they lost their service due to their reckless sense of concern pertaining to a cancer patience
Arianna
Worst expeeience ever
We arrive at 2 o'clock in the morning with 2 child (5 and 9) at your greenwich hotel in London and we will be notified that our room was not available. Not only that they also notified that the room I booked two week before was destroy by a broken shower, after a few minute the shower didn t destroy the room but was the wc that doesn't flush, than they propose to send us to another hotel, manager was not there, *** Manager was not there so at 2.30 just for the sake of the kids we accepted, they call a taxi and they start to argue with him about the price for sending us in another hotel, lothian or something like that, than after finally they arrange price (3 o clock) we arrive at other travelodge were nobody know we should arrived, they left us outside the door (2 small child) with wind and cold until they check, than they usk us to come inside while they checked again, taxi driver was with us and his was stunned by that. So they give us a room at 4 o clock, because they need to check, even if greenwich confirmed our booking. I don't want to stay in this hotel, i want my completely reimbursement back this was the worst experience that i ever have in my life, worst service ever. Of course nobody replay at your customer service or booking service
Helius
Dirty, rude staff, pubic hair in bathroom, floor and bed
12 July 2023 Me and my partner were travelling from Portsmouth to your hotel as needed somewhere to stay due to an important interview first thing Monday morning on the 10th July. We picked this hotel due to how close it is to the place of visit yet to find on arrival no one at the desk. As I counted the amount of people waiting to be seen I counted total of 7 people not included ourselves. Due to paying for the hotel room online, we had no choice but to sit and wait. After a while someone did attend to the customers who were waiting. We picked up our key yet to find the place was in such a state we were worried about our room. The down stairs reception was a mess full of bits of which looked like food and confetti and the lift also was the same but with an added of alcohol spillages which was not pleasant at all. As we got out of the lift, the hallways were just as bad. It looked like that no cleaning was done. We entered our room which to my horror the carpet was not hovered, we were put on a floor and a room which was extremely nosy from the traffic even though the room stated it was quite ( far from it) Went in to the bathroom to find nothing was cleaned, pubic hair in the shower, again more human hair on the toilet seat and in the sink. Taps were not even wiped, in-fact nothing looks like it has been cleaned. The only thing we can say is that the bed way made and new towels were placed on the bed which I am assuming the cleaners did come in but did nothing or very little to clean the room. We both went down to reception to speak to someone which then we were told by a young man that we can't have a refund and if we wanted our room cleaned he can ask for a cleaner to go in and clean it. This I found extremely alarming and dam right disgusting. Then another member of staff who is a female who had pink hair said basically if we wanted a better room that we should of booked in for a family room then that way we would of been put at the back of the building and not on the main road. This again was rude and not something a new customer would like to hear on a long journey for an important interview. She was rather rude and the way she came across was very unprofessional. I told her twice about the room not being cleaned and that there were foreign human hairs on certain parts in the bathroom but she totally ignored that. By this time I was fuming which I had no other choice but to just walk away and find another hotel who does have customer service and a room, lifts and hallways have been cleaned. We paid for the room and for the parking and did not even have the chance to get a refund for the room. This is an absolute disgrace to hotels. We were both very upset and not in a good frame of mind after travelling for hours to get to the hotel in hoping we could just relax and ready for the big day on Monday morning. We had to go to another hotel and pay again to stay.
usman
To make my complaint and dissatisfactions resolved
I and my partner were denied acess to stay at travel lodge Stratford high streets London east due to receptionist making grudges about the previous Time we came into the hotel As she was rude and jealous towards me and my partner , eventually calling the police to arrest my partner staying in Leyton station for 3 days all weekend , and we are not pleased and we are asking for our refund back please
Lajada
Safety
I spoke to someone about transferring my as the room I had at the Epsom location made me feel very unsafe due to some drug usage and non guest coming and going, I was also moved from the family room booked with my dogs to a small room next a stair case that was covered by cctv and the locks to the stairs were open both in the ground floor and 2nd floor were my room was which wasnt ideal because of the obvious illegal activity being conducted in the other room in that location of the hotel. whoever it was I told on the phone didnt do the reservation transfer as they said and after packing my things and driving to Bracknell the call centre was closed. Anne Bracknell central wasnt willing to help or charge me for another so I could get a refund for the extra booking and sort out the issue when the call centre was back open
Ian
Dangerous slippery floor
I'm staying at the travel lodge in Falkirk.The soap dispenser next to the sink emptied its contents over the floor.This resulted in me stepping on the soap covered floor and falling over.Im almost seventy and obviously this resulted in me hurting myself.I reported this to reception and told them the soap dispenser is potentially a danger as it's compromised.I will be seeking legal advice about this and will expect compensation.The room I'm staying in is number 219 at the Falkirk travel lodge ( beancross) . kindest regards ian borrett
Lena
Facilities a disgrace
Original review Jun 07, 2023
I booked this hotel on 6/6/2023 I arrived early hours cold and needed a shower to my horror I found the room stinked of urine the towels were soiled the sink taps were filthy so was the shower taps the bed covers were all creased I was horrified this place is a disgrace and the company makes millions in profit and this is what customers are paying for there is no way of contacting this crap company can't get through on phone number email none existent the CEO is a finger of everyone's imagination I think as you sure as he'll can't contact anyone that tells you alone this is not a good company
anna
Resolved: Complaint service and safeguarding issue
Updated by user Jun 03, 2023
Company fixed the issue and I have been provided with partial refund. Pissed consumer helped me to have refund for the other nights. Thank you.
Updated by user Jun 03, 2023
The matter is resolved with refund for those days. Refund received. Thank you for your website Pissedoffconsumer.com
Original review May 15, 2023
We booked for my 18 year old son Bicester Travelodge by the Library for his A levels in Oxford directly on Bus route S5. Parent was abroad on business. He checked in for 4 nights all paid for. He was just showering when knock on door. Staff who could barely speak English told him his surname was another person and he had been double booked. They made him move out to Bicester M40 Traveldoge at 11:00 at night. He followed his sat nav because they would not get him a Taxi nor drive him. He walked in the dark for several miles to the Motorway. He was stopped by Police who tried to search him and then left him to continue his dangerous walk. He was finally helped by kind Uber driver who took his for free. At Tavelodge M40 there was no bus to his school so he missed a whole day of education. He then found another hotel Easyhotel Oxford and had to pay to stay there (much nicer and kinder) for the other nights. We want our money refunded as he could not stay in either Bicester Travelodges and was treated appallingly. Refund and apology please
Leanne
To discuss my treatment and complaints
I was suppose to of stayed 2 days paid £140 got there at 7pm at first we walked in to our room and was mortified it was filthy the floors covered in massive stains actually you want to wipe your feet on way out. Then the Internet I paid £6 for 48 hours it was down and never came on until 8am the next morning. We asked at 7pm to change rooms they came to us at 12 at night to swap rooms so we did.. the next room was even worse blood up the bathroom wall with stains plug sockets literally hanging off... then the floors my god they needed a massive clean. So reported it again nothing got done I didn't sleep all night felt so uncomfortable asked to speak with manager the following morning. She replies I can give you £40 back because I cannot find a room clean enough. I said fair enough went out hotel booked another hotel I couldn't stand another night here.. I said to her we was leaving and could we get our money back because this was the worst night of my life and I asked so many times for it to be sorted which resulted in us having to pay for another hotel... she laughed in my face and said you should of left before 12pm then I could of refunded you I said are you serious I asked 8 times in 12 hours to sort this problem you said you could give me £40 because you couldn't find a clean enough room you never mentioned of I leave before 12 I can get refunded she laughed and said should of read the small print I said out of curiosity you could of informed me she said not my place to. Shocking behaviour from a manager. Worst night ever I lost out on £100 had to pay £60 for another room in Premier Inn. And then I had to pay for Internet and the following hotel... so wrong and it ruined mine and my husbands first nights away in months. So thanks for that.
Anonim
I don’t want anyone else experiencing the disgusting room I had
I asked for a walk in shower because of my disability. Kerry was great and obliging and found 415 for me upon check in time. However due to commitments and an appointment I wasnt able to get back to her about it , and she was going off duty at 3 The room whilst adequate in size was dirty. The desk was sticky with spilt drink. The bin had not been emptied. The carpet was filthy dirty and stained. Rust marks on the radiator. The bathroom door was full of grime and dirt. The floor was even worse in grained grime around the edges and corners. The bed was stained although sheets were clean, it felt dirty I slept in my clothes, on top of my coat. At 23.30 on coming back to hotel I saw 5 men go into room Next door. They continued to shout and talk until 3 am. I did send a text to hotel asking for it to be checked out, but didnt get a response. At 5 am they turned on TV and had that blaring. I had to leave before 9 for an eye appointment when I went down there was no one on desk. I returned my key card into the box and left as my taxi was waiting. It was the taxi driver that informed me it was a refugee hotel. Whilst I dont have a problem with people being housed ido have an issue with not being informed so that I could make a choice to stay or not. The level of cleanliness and state of the decor and walls frankly shocked me. What has been even worse is that for past 3 days I could not get a phone number or e mail address to speak to anyone to rectify this. It was £113 a night single. Not a cheap night.
LSmith
The worst service imaginable
I have 3 typed pages of complaints. a G. Smith Paul Poirier London, On 519-854-**** Sept 7/2022 To the Travelodge Property Management and cxxxxxc: The intention of this letter is to request to borrow a coffee maker and desk chair, if available, in addition to picking up some fresh towels, cleaning supplies, and toilet paper for our next weeks stay. As well, I would like to provide you with the details of some of the issues, as well a few suggestions and yes, some pleasant surprises that my guest, Paul and I have experienced during our stay here at your Travelodge. Please be assured it is not my intention to upset the owner and/or management of the Travelodge, but to provide constructive criticism regarding our overall customer experience in order to assist management with addressing the issues in the future. Of course, we respect that the final decision is always up to the owner and property management team, but I we do hope you will review the issues we (and most likely other customers) have had during our stay here with you. Main Issues: -we had no TV service for the first week +, despite repeated requests from both of us (perhaps have extra fire sticks available) -the room was not cleaned prior to check in, regardless of the fact that I contacted the hotel directly at 3:30 and didnt check in until 7:30. (On-site housekeeping staff 24/7 for emergencies) -the floor was disgusting as was the bathroom, and there were cob webs in the corners of the room (have each room thoroughly cleaned) -the fridge freezer required defrosting (the fridge worked much better once Paul defrosted it but should be performed at least once a month to ensure better efficiency from fridge) -the window has no screens and there is still glass shattered in the frame...Im guessing the window must of been previously shattered. (Whenever there are issues such as a broken window,if the manager works with the tradesmen this would allow he/she to build a better working relationship with them, as well as inspect the job during the time they are completing it but especially once it is completed) -the microwave was not cleaned inside and the glass turntable is missing. (Again a housekeeping quality issue... I believe additional training would be quite beneficial, especially regarding the condition of our room, as it would of most definitely failed all health and safety standards) -there was no hydro in our room on Sept. 3 for 4-6 hours -Sept 4 & 5 there were no towels and the ones we received had terrible stains in them(consider hiring additional staff to assist with laundry and proper training given regarding removing stains) Bathroom: -the toilet looked like it hadnt been cleaned for months -the sink drain was completely clogged, could not be drained(Paul unclogged it) -there was a small leak under the sink from the drain pipe (Paul also fixed) -the bathroom fan suddenly made a loud screeching sound on Sept 3 (so paul unhooked it) -no housekeeping service offered ever, felt as though we were bothering staff at times when we requested anything. (But the late evening manager was awesome!!! No issues with him!) -toilet seat was extremely loose (Paul tightened the bolts up... perhaps consider trading the cost of a room for work that needs to be done here) -toilet paper roll holder had *** smeared all over it and inside it (I had the pleasure of cleaning it for over an hour) (This is clearly a housekeeping issue) Property -there was a cigarette butt can, I understand someone stole it (perhaps signage and a fixed container will help; along with regular inspections and cleanup) -garbage on the property (again maybe signage and a place to put it) -the inside common areas are slowly improving as Ive noticed the hallways are getting mopped more regularly, however Sept 7 I slipped, no injuries to report fortunately, (signage may prevent that in the future). With regards to compliments, I have to say the bed was very comfortable, the woman and husband are professional yet still friendly hosts, the front desk was usually covered by someone, the lobby and common area was always kept neat and clean, and whenever I needed something they did try their best to assist me. Unfortunately, I avoided the owner as it seemed he had an issue with Paul, and Im not sure why, so it was easier just not to deal with him. My hope is that upon reading my list of complaints that the Travelodges property management will at least try one or more of the suggestions I mentioned, as I believe once the property is given a detailed inspection and a thorough cleaning that this will result with your Travelodge receiving increased customer satisfaction. This usually results in higher internet ratings which should increase your sales. Furthermore with regards to the restaurant/cafe, I would consider having a grand opening flyer designed (yes I can do this for you) that provides the menu information and contact information. As well, I would include a coupon for a discount or offer free delivery for customers in the immediate vicinity of the Travelodge or perhaps have an open house/grand opening event right here at the Travelodge. Regardless of your decision, please consider advertising with flyers and with social media once the property is cleaned thoroughly. In closing I have one last suggestion to offer that would assist with the aforementioned suggestions, and that is considering utilizing volunteers from the local high school to assist with the cleaning work that needs to be done. If the students are properly trained and supervised this could potentially save the Travelodge a great deal in staff wages to adequately clean every room, top to bottom. And If this is something you would consider trying, Im offering my services to coordinate the volunteers in exchange for a room to stay and therefore that is another saved expenses (so to speak). As the owner of a small residential and commercial cleaning business for over 10+ years please be assured I have the knowledge and experience necessary to facilitate whatever the Travelodges property manager decides. I (we) wish all of you the very best in whatever is decided and if you have any questions, please dont hesitate to reach out to Paul at 226-927-**** or myself, at 519-854-****. Respectfully, Lisa G. Smith Paul Poirier Calculation of our membership points: Paul Poirier: Member# 21807****J Stayed Aug 19-23 (4 nights) Total Paid: 360.00 (Inc deposit) Deposit was never returned Lisa Smith: Member#21836****C Stayed Aug 24-31 (7 nights): Paid 550.00 & 100.00 deposit Stayed Aug 31 (1 night): Paid 100.00 Stayed Sept 1 (1 night): Paid 100.00 Stayed Sept 2-9 (7 nights): Paid 550.00 Total: Stayed 16 nights total: Paid 1400.00 (incl 100.00 deposit) If we had been informed at the time , we would have paid the weekly rate up front on August 31. Instead we paid 100.00 for two days and no one explained anything to either of us. Also, I repeatedly tried to get things figured out with regards to the points bonus, although I do understand that you have been busy lately. I am providing these numbers to you ahead however, in order that hopefully we can work out a more comparable rate to what Ive been offered at Quality Suites which is 65.00/night (I am offered the preferred rate because Im a coordinated access client which ensures property owners that Im entitled to receive the COHB (Canada Ontario housing benefit) which is one of the best rent subsidies available. Im just waiting for my application to be fully processed. And from here it got worse. We stayed all Total 22 nights and never seen a maid once. Management refused to give us receipts most of the time.