Travelers Advantage Overview
Travelers Advantage has a 1.3-star rating, derived from feedback provided by 248 customers. In the Travel category, it secures the 34th position out of 290 companies.
Rating
Contact Information
Website
www.travelersadvantage.com
Phone
(800) 548-1116
6 High Ridge Park, Stamford, Connecticut, 06905, United States
Travelers Advantage Reviews
Maryse
Complaint about current services
I have been a member almost as long as Brad Callahan, own the business. This is the worst services I have received in years. Today on 9/7 2021 I was holding on the phone for 1 hour and 45 minutes, and It tokes me two and half hours to buy two tickets. Something need to be done if everyone is at home, someone need to monitor the call coming in. This is unacceptable. monitored how many are
Anonim
MAKE SURE YOU GET A RECEIPT AND A PHONE NUMBER TO CALL.
WE ARE TO GO ON A DAY TRIP ON DEC 2ND 2019. WE PAID THE MONEY AND THUS FAR HAVE NOT BEEN CONTACTED AS TO TIME WE ARE TO LEAVE NOR WHERE WE ARE TO MEET FOR FOR THE DAY TRIP. I AM CONCERNED BECAUSE TOMORROW IS THANKSGIVING SO WE SURE DO NOT HAVE MUCH TIME LEFT. PLEASE ADVISE ME ON WHAT TO DO OR ELSE SEND ME BACK THE MONEY THAT I PAID FOR THE TRIP THANKING YOU IN ADVANCE MRS. FRED FOSHAG
Anonim
Paid $5000 + over $1600 in maintenance fee. Not 1 vacation
We purchased the plan. Every time we had an opportunity to get away there was nothing available in the areas they listed we want to go to. The place is that we wanted to go that were available 4 hours away from the attraction we want the Niagara Falls they said we have something there then they told us it's over 3 hours away imagine driving 6 hours for an hour or two at the Falls the gas the toll the time.. after 5 years to pay off the $5,000 for 10 one week vacations. $1,600 for maintenance fees on years later I still have not had one vacation from this company
Anonim
There are so many of these travel company scams I just don't understand why no-one is ever convicted and jailed for their involvement
probably just another name for Advantage travel/Travel Club International/Horizon travel
Anonim
Totally scammed!!
As with other reviews here, I cancelled after my $1 trial period, but continued to get a monthly $16.99 charge I didn't authorize. This is a TERRIBLE company pretending to have benefits that don't exist!!!
Ellen
Travelers advantage is a scam
I booked over $1,000 in airline tickets thru Travelers Advantage. I filled out the proper paperwork to get my 5% rebate and I have sent it to them 3 times. They deny receiving it each time. I also booked a car from them and when we arrived at the airport there was no car available. Don't waste your money. The agents don't care!
Brandon
*** ***
Horrible services. Says you will get discounts. Rebates in cash back yet you never received any of this and they tell you that the email you in the mail you information which is a complete another lie they also will overdraw your account and they will not offer any refunds when it comes to do so. When you do cancel they will try and keep you on board and offer you a lower rate which they would offer anybody else same time *** them *** their services all of it.
Ford
Scamed
I need my membership 6002**** cancelled and would a refund for all past charges. Ref. 5318 I did not order this subscription. I belief I was SCAMED. Robert Nashett
Armila
Don't do it.
When I signed up for the $1 trail period, I was told that I would be charged $16.99 for my Travelers Advantage membership if I didn't cancel in a month. I cancelled after a month, but then I saw that I was still getting charged! When I called, they informed me that when you sign up for Travelers Advantage, you also get signed up automatically for Great Fun, which also has a memebership cost of $16.99/month. So though I cancelled the TA membership, I was still being charged by GF. When I signed up over the phone, I was told about TA and its monthsly fee, but the rep who talked to me never mentioned anything about GF. I am extremely disappointed and I pity the people who choose to work for such a deceptive company. I did get my $50 rebate as promised, but I was charged $33.98 for the GF membership, so while I didn't technically lose money, I barely got any benefit.
Anonim
It sounds too good to be true...because it is.
I signed up for the $1 monthly trial in promise of a $50 rebate, haven't seen the rebate yet. Called and got transferred to a total of 5 different people, including a supervisor, all of whom could do nothing but apologize for my "inconvenience." I've worked in customer service and when your customer is having a bad time, you do everything you can to make it right. But they obviously don't value their customers (as evidenced by the existence of this thread.) I wish I'd seen this website before I consented to giving them my credit card...now I feel like I made a deal with the Devil and it's only going to get worse from here. Also, I'm 99% positive they outsource their CS to somewhere outside the states which just smacks of dishonesty and scam. Moral of the story: just say NO. It sounds too good to be true, because it is.
Anonim
Place is a scam
I called this place 3 times and canceled my membership yet they just kept charging me the $16.99 to the point that I had to call my bank and have my card canceled to stop it from continuing to happen
Anonim
The good and the bad
Pros: Yes, they give 5% back on flights, hotels, etc. (not taxes). Cons: 1-Their website has limited flights and usually more expensive flights compared to other sites. 2-If you ask for economy flights there is no way to delete the basic economy fares and quite often they will only give the basic economy fare price (as opposed to basic economy and economy). This is unfortunate if you are trying to find regular economy flights. 3-They have a box in the "flight search results" that says you can enter specific flight numbers. It doesn't do anything (on my Mac). 4-TA used to have a great website that would list all flights from all airlines. You could click on those flights and they would price it. No more. Bottom line: If you want to get the flights you want at the competitive price you have to call their 800 number. Depending on who answers, it can take a long time to purchase a flight plus they have to say a long laundry list of rules that takes additional time. Personally I would only use them if you have an expensive flight that you want the 5% back on. And one additional thought. When you call the 800 number, some of the sales personnel will only quote you what's on the TA website which is useless and some will find the flights and fares that you want.
Ardell
I was gross
First there was human waste in the toilets the beds are clearly not been changed and the key cards didn't work so every time we left and came back we had to let the maintenance guy know so he can let us back in our room the whole thing was just a weird *** experience
Troy
3 months and no rebate
3 months and no rebate some other guy is an idiot for saying just stick with it and they will get you your rebate I've stuck with it for 3 months done 4 pieces of mail between the company and myself and now they finally said that they cannot do it because the form was not submitted at the same time with the receipt this is gone for 3 months now this is a predatory company all I need is the $50 Hotel rebate I communicated with the company 4 times through the mail 4 times on the phone and another four times on the email. Still no money no answers they even gave me the wrong address on purpose one time to slow all of this down
Jacqueline
Something has changed with this company
I like someone posting before had Cititravel and now Travelers Advantage and always in the past I have done well using the program. We like to stay at Hilton and we never prepay. If you pre-pay you do not get the points. However, you do get your 5 percent back with the program. ALWAYS in the past the pricing was the same on the Hilton website and Travelers Advantage. This time as I was booking 30 hotel reservations NOT one price was the same. I always book either AAA or AARP rates and never pre-paid. The Travelers Advantage price was always higher by at least 10 dollars and as much as 30 dollars! There is NO price savings! They swear up and down they are using the same global system — perhaps BUT their pricing is NOT. So be careful when booking to check the hotel company site first for exactly what you want to ensure pricing is correct. I landed up saving far more booking directly with Hilton AAA again non pre-paid. I will keep the program only because we book tours and the price is the price with Globus and I can save the 5 percent. Be careful on car, hotels and air with them!
Anonim
Such a scam!
Both Travelers Advantage and Shoppers Advantage are an utter scam. I booked a flight on Allegiant Air and was told that I could get a $50 rebate from my flight, and since it looked like it was coming from the Allegiant website itself, I figured it was legit. I called the number in August and went through the process. I was slightly uncomfortable since it is one of those programs where you sign up and have to cancel within 30 days or they start charging you, but I marked the date on my calendar to cancel within plenty of time. However, weeks passed and I never even got my introductory packet in the mail so I could even submit my claim for my rebate. I called Travelers Advantage and they apologized, gave me an extra 30-day extension and promised that my rebate package was on the way. I finally received the information and immediately submitted my rebate claim. However, as it neared the time when I had reminded myself to call again and cancel, I still had not heard anything back. I called once more and was told that it takes 6-8 weeks to process rebate claims, AND you have to still be an active member for you to receive it. I said in that case, I want to cancel because I do not want to pay for a service that I am not using. They assured me that I still had until Oct. 8 for free. This confused me, because it did not fit into the timeline I had noted, so I double checked, but the person on the phone said yes, I am covered through that date. So this week, on Oct. 6, I STILL had not received my rebates, and called once more. All I got was yet another high-pressure sales guy talking up all the benefits of the program and that it takes 6-8 weeks for it to process and blah, blah, blah, more benefits and so he's going to keep my membership active. I said no, I do not want to pay for something I am not using or getting any benefit from, which just prompted him to go into yet another sales pitch, ending with him saying once again that he would be keeping my membership active. I asked, "For free?" and he said no, it costs $16.99 a month "but pays for itself," which is ***. I then insisted that he cancel my membership and finally he did and I got a cancellation number, which thankfully I wrote down. However, today I looked at my credit card statement and discovered not one but TWO charges for $16.99, one from Oct. 7, the day after I had called to cancel, and also one from September, after I had called to check the status on everything and was assured that I was covered through Oct. 8. I immediately called and was quite angry about the situation. I gave them my cancellation number, and the woman said that yes, it had been canceled and I'd only ever been charged the $1 start-up cost. She had me read off of what it said on my statement, and only THEN did I learn that when I had initially called, they had also stealthily signed me up for their sister company, SHOPPER'S Advantage as well, and THAT is where those charges were coming from. Note that I NEVER EVER have received ANYTHING in the mail from this Shopper's Advantage, so I didn't even know they EXISTED, never mind that I was signed up for them and they were separate from Travelers Advantage. I got their number and was transferred there, explained the whole situation and demanded to have my supposed membership cancelled and my money refunded. Just as with Travelers Advantage, the person launches into a big spiel about all the "benefits" of the club and how it "pays for itself" and all of that. I finally had to interrupt and flat out say, no. I don't want it. I don't have the money for it, I've gone back to school and have to make every cent count, and I never wanted to be signed up for this to begin with. Finally she said she would cancel it but that she could not give me my money back. Again I said no, that does not work, I am not going to pay for this. She said she did not have the authority to do that, so I asked to talk to someone else who DOES have the authority. At that point she said she would submit a request for a refund and I said fine, but I still wanted to talk to a supervisor to make sure it actually happened. She gave me a cancellation number and then said that she had submitted a refund request and said that it was approved, so today it's processing that I'll have a $16.99 refund. I asked if that's for one or both of the charges and she said it was for one charge. I told her no, I want a refund for both charges, especially since I have never ONCE received any information from them, so I wouldn't have been able to use this "membership" even had I known about it and wanted to, and I still wanted to talk to a supervisor. Finally she said that now both charges have been approved and processed and I should receive the money back in my account within 7 business days. We shall see. I definitely will be closely monitoring my statement and am keeping that cancellation number close. It is utterly unacceptable that these "businesses" can get away with sleazy practices like this. Even being a responsible consumer who called numerous times -- on time, plenty before the dates when charges were to begin -- I still got taken. Stay away!!