Transfer Express Overview
Transfer Express has a 2.3-star rating, derived from feedback provided by 23 customers. In the Printing category, it secures the 35th position out of 94 companies.
Rating
Contact Information
Website
www.transferexpress.com
Phone
(800) 622-2280
7650 Tyler Blvd, Mentor, Ohio, 44060, United States
Transfer Express Reviews
Anonim
Poor product and poor customer service
Very rude employees. They sent me flawed designs/hot split transfers. I followed their instructions perfectly....I mean perfectly! I have used a number of other company heat transfers with success, but Transfer Express makes poor quality prints...hands down fact! Also, customer service does not exist....all the employees have one foot out the door....clearly.
Anonim
Lies and messes up orders.
Absolutely awful!!!! I was told three times that a order was being sent to me overnight and I would have it on Thursday so that I could print and have the shirts to my customer on Friday. I called back on Thursday to get a tracking number and they told me that that have not even been sent out! They told me I would have them on Friday. I finally get them on Friday and I tried to press the shirts and the transfers peel off of the shirt. THIS IS THE THIRD TIME THAT THIS HAS HAPPENED IN THE LAST TWO YEARS! I am done with Transfer Express.
Anonim
Low Quality
The transfers I recieved were of very low quality and the graphics have all ripped and were damaged in the wash, he’ll just wearing the t shirt with the graphic damages the graphic. I would not tell anybody to go to these people. I myself will use them until I have found someone better, I am not happy.
Anonim
Terrible Experience
Order placed changed address ship to old address and was told it was my lost sorry. Over $100 I can’t do anything abt.
Chiquila
Order
I am a dealer which just recently had a experience with the company. Which I clld abt customer service rep was rude. I tlk to upper management she told me I had to deL with the issue her name was Rachel .. i ask speak with someone higher she said he was busy. So I clld back lady was nice. !! She transfer me to upper management with vmail came. I have emailed company. Never had a issue until now I need this resolved
Anonim
Company won't answer their phone
Its pretty hard to do business with them because they dont answer their phone. I was on hold for over 20 minutes...no answer.. Then I tried calling their accounting department..still no answer. What ever happened to customer service??? Because they have NONE
btdllc
Quality
I've been a dealer for about 4-5 years. Mistakes are becoming more prevalent than ever. Instead of them rectifying the situation, they pretty much blame the client. In previous cases they were helpful and made the necessary changes. Their art department is getting worse. Will start looking for a new company. Will miss their customer service because it is OURSTANDING! To receive an email that you only have 30 days to complain about the printing is one no where stated in their paperwork two just bad business. The pricing is fair but the entire art department needs to be thrown away and restarted. Overall, I feel like they want you to take surveys but will not allow you to use whatever credit given. Even after a purchase they will not and say they cannot apply credits.
Anonim
Transfers on swim suits
We printed 250 swimsuits with a 2 color logo which we have done for years using transfer express products. Our customers called complaining about the logo smearing after the first time Of wear in the pool. We contacted transfer express immediately and received no help. They insisted that we must have not applied them properly. The owner asked for help from a supervisor. After a very long period of time someone finally called back and said there was nothing they could do until they could determine the transfers were defective. So here we are experts in our field, having applied thousands of transfers through the years being told we do not know what we’re doing and Until transfer express can determine their product defective which by the way I don’t believe they ever would determine that because they insist that a chemical can cause a problem with their ink. Knowing that we are printing transfers on swimsuits I asked which chemical would affect their ink and if there is a chemical that will affect their Ink why don’t they disclose that at the time that you were buying the transfers to be put on swimwear that’s going to be worn in a pool. I was left with no help, no options. If there is anyway possible to not do business with this company I would not do business with them they have one care and one care only and that is their own bottom line. They do not care whether or not you lose a customer or not. This is the worst form of customer service I have ever experienced. We have been a loyal customer of stalls for over 40 years and I would not have believed that this would be the type of customer service I would receive from a company that has always been known for great customer service. Do not buy from this company ! if you care about your customer. We should all work together with a common goal of taking care of the retail customer no matter what it takes.
Anonim
Customer service
Good luck trying to find one that knows anything.....
Tom
Open to ALL
Just so everyone knows, ANYONE can use Transfer Express. Most companies have different pricing for businesses that have Licenses and Re-Sale Certificates and are honestly in the business of buying and re-selling products. However, Transfer Express does not even understand why this might be a problem. They should have two sets of pricing... One for actual businesses that are in our industry, and a Retail set of prices for end users... you know, RETAIL customers. By the way... I bid against a student store at my daughters school. They came in at below cost and made me look like I had over inflated pricing... BELOW COST. What are the kids learning... Student Stores are supposed to be set up to reflect a real business so the kids can learn about margins, etc. I guess they have not gotten to the chapter about margins yet.
Aleecia
DO NOT WORK WITH THIS COMPANY
Will never recommend this company to anyone. They messed up my order but wouldn't refund or redo the work. I uploaded a black graphic on white background. They added a white outline to my graphic. Where does the outline come from? Wasnt my graphic clear enough?
Haley
Can't Stand Behind Their Product
After two years of giving Transfer Express business, I've finally had ENOUGH. They always seemed to screw up my orders, and then when I call to address it, their customer service reps were all to quick to inform you that their mistake was somehow " your fault" to ensure that they did not have to pay for the mistake. They were ALWAYS looking for ways to get out of paying and had no hesitation about sticking it to the customer. I actually had a rep for the company tell me to just use the incorrect product because " the customer would never notice." I quickly informed them that, while they choose to run their sham of a business unethically, I DO NOT. I would never "trick" my customer into paying for a mistake that was not their fault as Transfer Express advised me to do. They're a joke, and they refuse to back their products or support their customers. After printing $200 worth of transfers in the wrong color, they refused to accept fault and did NOTHING to try to make it right. After expressing my dissatisfaction, they still forced me to pay for the incorrect product. THEY WILL NEVER GET ANOTHER PENNY FROM DEFINED DESIGNS. I'm a happy customer of F & M Express now. It's not a fight to get my orders accurately now : )
Catherine
Unprofessional and assumes no responsiblity when their error.
3/12/18 Update: Angelina Hinton called back and stated the proofing department did change the size unbeknownst to me after specific written instruction in their ordering system. I was told because I ok’d a proof for a size when I was assured at the time of the order it would be the same as the previous order. It was not. Transfer Express will not reprint the order even through it states clearing in written order directions. Then she proceeded to tell me I didn’t know how to correctly press and wanted to give me directions on how to. Additionally, no action would be taken with Jay the Manger as he was doing his job when he was giving me a run around. Via Email: Angelina, I write to appeal a decision on order # D20228-**** as well as to make a formal complaint of the how Jay, the manager, handled my situation. Please know, I am a small business owner and I did do my due diligence in research when considering investing in a heat press; which I chose Stahl’s Transfer Express to purchase my new press as well as to build on the relationship with the transfers division. On February 22, 2018, I uploaded artwork with the direction of referring to the exact same previous order (B01220-****) for sizing and formatting purposes. I did this because I had learning experience with my first order and did not want any problems with the sizing. The next day, I called to go over and place the order with the customer service rep and explained to them this was the same order I did last year and gave her the previous order number to make sure the sizes were the same to prevent to any problems. I was advised this would not be a problem but I had to have it proofed and it would be a $45 refundable charge once the order was placed. I agreed to this as long as the sizes would be them same because I didn’t know what the font sizes were used. I was told that would not be a problem, but a new proof had to be done. During this process, when talking to the rep I did request 2 changes: resizing of the left front logo to 4.5 x 3.5 because it was larger than the previous one and insert a navigator symbol on the back of the tee (1st line between R and A of HRA )that is all. Please note, when placing this order, the customer service rep was trying to give me full size screens for each of the 3 items which were going to be put on 1 shirt(Front, Back & Sleeve). Again, I redirected the rep back to my previous order number giving it to sales rep again explaining the importance of the layout and sizing. At that point, she pulled up the order and looked at it and agreed she could set it up like that for me. Again, I stated, please make sure the back of the tee (list of names) was the same exact size as this order and again I was assured this would not be a problem. Upon receipt of the proof, I identified a spelling error as well as confirmed the new size of the logo (left front of tee) and the symbol added on the back of the tee. This was all that I could verify since, I was given assurance it would be the same size as the aforementioned order number but no sizing was given to me. At this point, all I could do was rely on was Transfer Express to do as per my documented direction coupled with their reassurance it would be done. Upon receipt of my order, I realized the sizing of the back tee was off so I called to ask Transfer Express to have them review my order as a mistake had been made based on my order submittal. However, the phone lines where full and an email contact was given so I sent a message via email to look into it. The customer service rep responded verifying my order notes did state the size was to be the same size as B01220-**** as well as the logo size (front left of tee) was to be as submitted and I quote: “I went to the initial proof that was first placed regarding this order D10223-**** where you did state you wanted it to be set up like previous order B01220-****… You also stated you wanted the logo sizes as submitted but wanted the sheet set up like the previous year. I do see there was a revision on the proof order number D00226-****…” As you will note, Transfer Express order documentation states, “to be set up like previous order B01220-****” and the logo (left front of tee) would not change. As you can identify my order was not delivered as documented in your order log diary or call log thus the product delivered to me is incorrect. I called and talk a customer service rep in person and tried to explain this however again it was stated I responded an email approval. I responded that I verified what information I had available to me: spelling, new logo (front left of tee) size for the left front tee which was the only size adjustment. My order reflects a size referenced from a previous order but was not disclosed to me so how can one verify information that was not given but assured several times? Which brings me to my appeal of to please refer to documented order notes as well as can be verified via call log for the quality assure that is advertise on Transfer Express’s phone recording. This order does not call for any size adjustment except the front logo to be changed to 4.5x3.5 but the back of the tee size was changed by Transfer Express unbeknownst to me. The customer service rep said they understood the problem and placed me on hold so they could consult their manager. She returned stating Transfer Express was unable to reprint order. I requested an appeal on the decision because the order was not process as described in my order. I was advised someone call would call me back about it. I called back on Thursday, March 8, 2018 to follow up since a follow up call had not been received. I was advised I would need to talk to Jay who was the manager, but he was on the other line and they would have him call me back. I explained that I would be happy to hold since I had been waiting for two days for a return call and I needed to resolved because I had orders that I could not fill. After a lengthy wait, Jay was on the line and I explained the diary notes and my order was not filled as documented which could be verified by the call log. The only requested changes were to 1. Insert navigator symbol between R and A on back of tee and 2. the front left logo size change to (4.5x3.5) which is the only documented changes from my previous order. However, the size of back of the tee was changed which was not documented anywhere in the diary notes but it does state it should be the same size as my previous order. I was advised by Jay that he understood and would review the call log and make a determination for me. Additionally, he would look into right after we got off the line but he would have to listen to a few calls so it might be the next day before he got back up with me. I thanked him for his time. Again, I called back the next afternoon to follow up since I had not heard back from Jay. When I called in, I was only asked my name (not my dealer ID as always) then was put on hold to check Jay’s line. The Customer Service rep returned stating he was reviewing my call and would call me right back about it. I asked if I could please stay on hold because I have orders to fill and I really needed this resolved. She asked me to hold one more time and then came back saying ok, please hold then I was promptly hung up on. I do sincerely understand mistakes but for this to happen two (2) more additional times after the first incidence before I could talk to Jay leaves me questioning integrity. When he came onto the line he advised me his supervisor had already told me the order would not be redone and didn’t understand the bases of my call. At that point, asked him if he had a chance to review the call log as he said he would; I was advised by Jay and I quote: “I don’t need to listen to any phone call because I have your approval to place the order via email and the order will not be reprinted.” I said ok, but I had no way of knowing the size because it was not given to me and my order reflects dimensions were to be based on order # B01220-**** so there was 2 levels documentation (order diary and call log) that can be verified on Transfer Express side to prove my order was not processed correctly. I advised that I wanted to appeal his decision at the next level. Jay stated he would be happy to pass my information along to Angelina. I asked for a contact number but was advised last names and numbers were not given out at Transfer Express. I asked to be transferred because at this point, because he had set the precedence of not doing as he said he would do so I had no choice but to question his integrity. Now I am not only concerned about my order not being processed as per my direction; I have management telling me one thing doing another and giving me a complete run around. I have patiently tried to work with the system and ask these facts to be examined and explained to me why order was changed from my documented order at Transfer Express. Furthermore, I am being made accountable for something that I didn’t ask to be done in the first place. I have received the wrong product and I have dealt with an unprofessional manager with no since of integrity for his position nor the company he represents. Therefore, I appeal to you, Angelia, to review my order record and you will see my order changed without any documentation from me; as a dealer I did my part and the oversight happened when the proof was generated that was not done in compliance with my specific instructions of the font size was to be the same as to my previous order number. Which is why I am requesting order to be reprinted.
Anonim
Former employee
i wonder if you still print racist, sexist and nazi phrases and symbols like when i worked there just under a year ago. That made me physically ill and when i addressed it i was told 'we don't condone those images' but still sold them to *** and perverts. I wonder if you still hire bullies to harass those employees who don't play along with the latest game of crucify the weak and kind. I wonder if you still promote to management foul mouthed men who fawn over every thin young girl they come across. I hope someday you will see clearly your part in the turning of a bigger wheel, the wheel that runs over any one who tries to stand up for the rights of their fellow human beings. I doubt you will ever change, but still, I wonder.
Anonim
Terrible customer service
They launched a new product without testing it and training their staff. We have tried to do four orders with their new Stretch Litho product and each time it was a fail and inconsistent instructions from the company. Some customer service agents directed me to the website for technical documents that didn't exist...and they finally admitted that they didn't exist. Horrible customer service...do business with this company if you enjoy returning poor quality stuff and sitting on hold.
Anonim
New Product failure. T.E. takes no responsibility
My company started using this "rapidly growing" company about a year ago. We just recently in the past 3 orders had nothing but problems. The biggest problem with this last order was it being their new Stretch Litho product. I followed their instructions provided to a "T". Soon after starting fulfillment of the order we realized something may not be right. After calling a representative they reassured us that there was not a step being missed, but told us to send T.E. the transfer (that was rushed for our customer) for quality control to look at to see if something is not right (which should have been done before being shipped). Long story short, 6 or seven "manager" discussions, not a single call back for updates, and the last guy I spoke with litterally hung up on me! They will not refund my order, they will not refund what I spent on shirts, and they will only send me another order of transfers that would require me to purchase $700 in shirts to make right. Horrible business to deal with. They do not like to make things right and the only thing I can come up with is because if they made refunds for all their mistakes, they would just be paying all their customers instead of the customers paying them! Find another business to deal with. Your time spent will be worth it.