Trainline Overview
Trainline has a 2.7-star rating, derived from feedback provided by 857 customers. In the Travel category, it secures the 21th position out of 290 companies.
Rating
Contact Information
Website
www.thetrainline.com
Phone
+44 870 333 3555
3rd floor, 120 Holborn, London, England, EC1N 2T, United Kingdom
Trainline Reviews
Farzeen
Didn’t get a receipt
Paid a fine, didnt even get a receipt. Asking the trainline , they did t have a clear answer. Didnt rage any details either!
Anonim
Train cackled tickets returned trying to get an answer as to why is shocking
Only received partial refund for a cancelled train. All tickets sent back as requested wanted to see what the delay was in getting a full refund which I believe and the website says I am entitled to
Oland
Train strikes problem
Every time I seen to book tickets to see a show I either have to cance or leave early because of strikes or works
Sandra
Resolved: I booked twice by mistake as only one adult
Updated by user Jul 19, 2023
Company fixed the issue and I have been provided with full refund.
Original review Jul 18, 2023
Called Trainline and unfortunately they closed at 18.00 it is 10 past 6. So I will call tomorrow morning. Would appreciate your help as I need to change the 2nd booking to Ebbsfleet St Pancras return same day out of hours. Kind regards, Sandra Grams
Muneeb
I request to refund my ticket but no one reply e back and didnt give me any reason or feedback.
I missed my first train, and then I go to the station attendant to ask whether he can transfer this e-ticket to the next coming train. He refused to do so and ask me to buy another ticket and I did the same bought another ticket, as it was my first time using train service, so I didn't know about anything then I called one of my family member, and he said ask the station attendant to use the same ticket and transfer it to next coming train and I again went to him ask him to transfer he straight away transferred my ticket and said to me that you can use the same old ticket. I asked him why you ask me to purchase a new ticket if this is possible, and he said I am in duty and have to do something, we discuss it later. Now my request is kindly refunded my first ticket as it is unused, and I am a student here without any job so kindly help me with this. I attached both my tickets of same date and of same journey. I only used the 11:17am one the other one is completely unused.
Shortiee
Train delay platform change
I paid for my ticket in advance and my train got delayed I had to change platform im also reaching me destination jus over an hour late
VICTOR
Change dates
My name is VICTOR IDAHOSA Change of date my first ticket date and time was fine by me August 19/ 2023 But was cancel But waiting for refund Now I try the second time there was an error July 19 / 2023 Please I need help to change my ticket to 19 of August not July 19 please Ticket PNR reference PXU7BH
Ghazal
Very bad experience!
The train that we booked with The Trainline left early and they failed to tell us (and a lot of other people) that we should come in early. When we called the customer service to ask why they didn't communicate this with us, he was very unhelpful. What a sad ending to our otherwise wonderful trip!
Jack
Railcard
I brought railcard to travel from Peterborough to London and its not coming off my ticket saying no card can you help give me refund
domingas
750806****
I was working on the weekend in Crawley took the train from three bridges Sunday to go to Victoria to get my coach to Birmingham. The train supposed to get at vitoria at 10.13 pm got there at 10.30 .I missed my coach and when asked for my refund they charged 7 pounds of admistration fees got 2.50 back! Outrageous missed my coach and needed to get a new coach ticket for the morning. Nobody will help you as lines ate closed and Nobody takes responsibility.
Eyleen
Because it’s happening a lot it happened last time to but we didn’t know we could receive a refund
We boarded a train at Newark Northgate coach, J we shouldve been sat at to be told that there wasnt a coach J on there today and sit anywhere but we couldnt sit anywhere else as they were all full so we stood all the way to Kings Cross my friend is 60 iam 58 I had a a mental plate in my leg 7 weeks ago and I was in a lot of pain not happy at all with this service we was told to claim for a full refund by the the train man
Melaine
Change date and time of my booking
My brother is coming on august 18,2023 from canada. We booked air bnb but its too expensive, I wantwd to rebook my ticket instead of august 21 to 23 I want to rebook on august 20 to 22 if possible.
Ibrahim
11 days waiting for refunds!!!
trip with my family was cancelled because strike on 03/06/2023 I asked for refund they said post ticket back I have sent all tickets special delivery Reference number DS14351****GB they received on 02/06/2023 but they are not refunded
Barbara
Tickets not refunded
Updated by user Jul 03, 2023
Ive tried several times via avanti. Who agreed to a refund via cheque for my out going journey to Windermere.
No responses to my return trip which was a serious delay. Ive kept trying with no outcome.
I want to travel to Windermere again. But until this is responded and refunds accordingly Im very very reluctant to travel by trainline booking tickets with them
Original review Jun 03, 2023
Having no reply to my claim which I was requested to apply. I have done this a few days ago. The trains I booked departed and returning were late or cancelled. Meaning it added a lot more travelling time onto my journeys to and thro. Travelling a long way out of my way to arrive and return
Patricia
0503********
Bonjour, j'ai essayé d'appeler ce numéro +44 870 3** **55 Mais injoignable. Le 18 avril j'ai fais une réservation pour une amie qui devait aller sur Paris, après validedonnéeson je me suis rendu compte que le billet était enregistré à mon nom(Claude Eba Patricia), je vous ai écrc'est pnotre signaleur le problème et j'ai reçu un mail dans lequel vous avez dit que j'allais recevoir un remboursement sur le numéro de transaction. J'ai été obligé de payer un autre billet au nom de mon amie pour qu'elle voyage sur Paris en attendant le remboursement, Jusqu'à ce jour je n'ai toujours pas reçu de remboursement. Le numéro du billet était SRKGTZ Je vous joins les différentes captures d'écran. Dans l'attente, reçu Madame Monsieur mes salutations . Mon numéro de téléphone est: +417********
Chris
Wrong date selected on ticket
Absolutely atrocious! Bought an Open Return ticket, should be open for a month, however, when I came to scan my return it said the ticket was invalid. Apparently it was an Open Day Return, which I have never heard of before. When speaking to the ticketing staff at Manchester Piccadilly they told me this is a very common problem and they have literally hundreds of these issues each week. Whilst I was trying to sort mine out there was 2 more people come in with the same exact issue. I spoke at length with a member of The Train Line staff over the phone, wouldn't entertain the fact the wording was extremely misleading and refused to sort the issue. I had to come off the phone with a promise that his manager would call me in 24 hours time but I would still have to purchase a single ticket back home at an additional cost of £18.10. Forward 2 days (not 24 hours), manager calls me back. Goes through the appropriate checks and informs me that it is misleading but as a gesture of good will they would refund me the full amount of my original ticket (£33.20). Which he had to put me on hold for to go and double check. Came back and told me it would be back on my account by the following Friday. Was very apologetic and at the time I was happy and willing to waive the issue of having to purchase another ticket (which as requested, I sent photographic proof of to the email address provided). Forward a day to Sunday 5th Feb. The manager I spoke to the previous day calls me back to tell me that he was wrong and that the maximum refund he could now give me was £12 because I tried to use the return ticket (which anyone would do if they thought they had a return ticket, right). I told him this was unacceptable after being promised a 'gesture of good will' and now I want the initial £33.20 and the additional cost incurred to me of £18.10 totalling £51.30 which is in my eyes fair considering I was now only being offered a fraction of the total cost at £12. He then told me in order for that to happen I would have had to have purchased another return ticket to get the refund in full, which makes no logical sense. Why would I purchase another return when there was no reason for me as to get home I needed to purchase a single ticket as the Open Return I purchased originally was made an Open Day Return. I have told the manager that The Train Line have until Friday 10th February (date given to me as to when the good will payment would be in my account) and I expect the full £51.30. If this isn't adhered to I will be reporting the company to the Financial Conduct Authority and The Office of Rail and Road. In short this company is a joke and I will never use their services again. Neither will my family nor my friends. I hope this helps a lot more people make an informed choice as to whether or not to use these charlatans and liars.