Tracker Marine Group Overview
Tracker Marine Group has a 2.3-star rating, derived from feedback provided by 96 customers. In the Water Transport category, it secures the 5th position out of 145 companies.
Rating
Contact Information
Website
www.trackermarine.com
Phone
(417) 873-4555
2500 E. Kearney, Springfield, Missouri, 65898, United States
Tracker Marine Group Reviews
Alan
Question about my quad
So my quad was rebuilt in January. They had it from august until February and then on my first ride of only 67 miles the water pump goes out. The quad only has 465 miles total. My problem is why wasnt that checked out when it was there for 6 months? And why will tracker or the dealer not work with me on it. Ill be happy if they just give me the new water pump and Ill install it myself.
michael
Terrible Product Warranty Non existent !! poor customer service ,,
Here is why you should never buy Nitro made boats, This boat is a 2020 Z21 Pro Series boat that cost 70k fully loaded, If I were to list all the problems I have had with this boat, there would not be enough room on this page to list it, so I am only going to list one the is very, very IMPORTANT to any Nitro bass boat owner or anyone considers buying one!! Earlier this year, I was having a Hydraulic Pump replaced on my Jack plate when the Mechanic to off my trim piece and Notice a Monster Crack and separation on my transom. So I immediately took to my nearest Bass Pro Center which I will leave the name out because they did not have any say in the decision-making process of warrantying the boat,,,SO here the verdict,,,the warranty department DENIED my warranty claim because they said the aftermarket Transom saver I was using for the past 2 1/2 months caused the damage!!! That's right, a aftermarket transom saver caused 9k in damage!!! Now keep in mind I contacted the manufacture of the aftermarket transom saver and told him of their claim, and he was in SHOCK!! Especially since this manufacture was in close contact with the Nitro Warranty department during the development of this aftermarket transom saver!!! This is the most obscured excuse I have ever heard of a Denial of Claim in my lifetime of owning Nitro boats for over 30 years Upgrading every 5. So now the 9K will have to come out of my own pocket to fix the boat!!! Let me repeat, the Nitro Warranty Department DENIED my claim of over 9K in damage on my boat because of a aftermarket transom saver they are blaming that caused this damage!!! I know anyone reading this knows better than to believe a Transom savor being used for 2 months would cause this damage!!! Again I cant list every issue I have had because it's a long list,,,but I felt this was important enough to get out there for guys running aftermarket transom savers on theirs boats now!! Beware!!! I also am not giving the name brand of the aftermarket Transom saver ,because I don't want to give them a bad reputation for something so Ludacris and to Nitro's Claims that their product damaged my boat!! NEVER BUY NITRO !!!
Richard
Pontoon deflector modification dlx18
Water gushes out of fuel tank minitoon at 3/4 speed and splashes front of engine cowl.water got into the starter and ruined it. Jims marine, in Terre haute, Indiana told me Mercury wont cover any damage if I dont Have tracker install the deflector modification. The boat dock says they dont know anything about this. Where do I stand
michael
Very disatified with Tracker Marine and there dealer ship Boaters world in Lake Placid fla
Bought my second Tracker Pontoon boat here. My first in 1988 in Jax and now my 2021 in lake placid. First was great the second a crap show beginning to end. When I bought the boat at boaters world I wanted to also get the camping canvas package after the boat arrived I was told they could not get one for it. I also wanted a galvanized trailer instead of the standard metal one it came with. They never could manage to do this either. I managed to get both of these items at Cabela's in ft. Myers. I also ordered the boat with a 75 HP merc. but it came with a 60. That was supposed to be no problem since they had a new 75 in the sop to put on it Worst event on this purchase is I never received my warranty paper work on the 75hp after tracing the engine model number at mercury I found out the engine had been purchased a year before I got it and the warranty was in another guys name. It also turned out the engine was manufactured in 2018. BW said it was just a paper work issue and they were able to get warranty changed over to me. That got done but as far as I'm concerned I got a used engine. Now the last thing in this saga is I took it to them Tuesday morn for its 100 hr service. I was told it would take the 3 to 4 weeks to do it and I would be better off taking it to a Mercury dealer for service so I did and it took 3 hours to do. I will never by another tracker boat from tracker let alone from BW. Zero stars!!!!
Martin
Tracker boat warranty
Hi, my name is Martin Lavoie I am writing to you regarding a warranty claim : claim #118****, for the boat Tracker Combo Targa v18 2010, serial number BUJ23722F010. Tracker's decision for this claim is to dont respect your warranty. The claim is for holes on the hull (supposedly lifetime warranty) The holes are exactly in the same places on both sides, which clearly shows a construction defect, the interior cross members under the floor have pierced the hull. Also my boat was part of a faulty lot, and I never claimed anything about this claim (paint and primer). I was thinking of changing my boat for another Tracker, because of your bad warranty this plan is dead. Your warranty is clear : For the entire life of your boat (if you're the original owner), we cover the hull, interior ribs, transom, exterior welds and decking I consider this advertising false I would like to validate whether it would be possible to review your decision. Waiting about your response At the same time, I will validate the options available to me in terms of Quebec laws and especially on false advertising, because we have specific laws in terms of consumer protection, which allow us to simplify the process when it is a claim of less than 15,000 and less, without even needing to hire a lawyer. I'm in several fishing groups, numbering several hundred members, I will explain to all your supposed lifetime warranty. Especially since my friends who own Princecraft have never had a problem with their warranties for the same kind of repair.
Jimmy
2018 Super Gide listing to the port side
I have a 2018 super glide tracker boat on the plane liens or less to the left Ive had it to Bass Pro shops twice they said theres nothing wrong with it its just weight distribution the only time it happens when somebody sitting in the passenger seat thats what the guy told me this is unacceptable
James
Pissed customer
Bought 2021 mercury 3-31-21 motor was bad,Tracker boat center Tyler Tx would not give me my money back , have been giving me the runaround about the title and I still do not have title almost 4 months later! I am a very dissatisfied customer! I need help!!
Anonim
Purchase port side console
I recently purchased a 2013 tracker 175 TXW. I have made attempts to purchase a port side console for boat, but have been told they are no longer available. What is earliest year they are available and how much has the design of the boat changed?
John
Stressful process
I recently purchased a Tahoe 450ts from you Bass Pro in Portage Indiana and the business end of it was the worst experience I ever went through on a major purchase and definitely was not expecting that from Bass Pro. It started out with me forgetting my bank check for the boat at home and I was 10 minutes away from the store when I realized it after driving 1 hour 10 minutes from Plainfield Illinois. I then called the boat center explaining my bone head error and told the gentleman that I will be an hour or a little more late and he said hopefully she doesn't have another appointment. I replied I understand if she does just let me know otherwise I am going home and coming back immediately. I never heard back so I ran in the house and headed back to Portage Indiana, needless to say our stress level and anxiety were at highs knowing the traffic we encountered the first trip. We arrive at the boat center at 12:15 and a salesman met us and said to have a seat he will find the business manager. We stood there for 20 minutes right outside her door and she proceeded in her office and went on the phone so we waited. At 10 minutes til 1, I went to her door and told her who I was and apologized for being so late. The reply was "oh yeah ok well I have a 1:00pm appointment so I'll have to do yours after just wait over there". I asked if there was anyone else that can help me or another plan I mean I just drove 3 hours to get here and I can't wait that long? In an uncaring tone my answer was "no". I was a second from cancelling the deal and told her that and she asked for my card to refund my deposit. So right there I knew my business with Bass Pro is unappreciated. I then demanded the manager of the store who I guess was off so someone else came over. I was very upset and took it out on him and was at a point of just leaving the store with no boat. I kept asking him what time was it? At this point I've been there for 50 minutes and the business end of it could have been done but he nor her would acknowledge that. After a lengthy conversation it was now 1:10p and amazingly there was no 1 o'clock appointment. I pointed that out to the manager and just like that i was processed through. I did not even feel comfortable asking questions as I felt I was pushed through with all the dramatics. The manager stood over me as if I was a threat watching me. In my opinion the Business Manager was upset that I missed my 11am apt and was punishing me for that and that there was no 1pm apt as I think the sales person would have called me back as I asked. This was the worst experience I ever went through, especially spending $30,000.00. I received a VIP card which you guys can keep as I will never set foot through your doors again. I was hesitant on using you guys to buy a boat and wanted to use a boat dealer, I guess I should have followed my gut. I have spent a lot of money at your stores over the years and enjoyed taking my grand daughter there, but in todays world I guess being a "customer" doesn't matter. The best part of the experience was the gentleman in the boat service going over the boat before I left. Actually, there were two back there and they were perfect, and very detailed and know how a customer should be treated. You should have your business manager follow them through there checkpoint procedures.
William
New boat leak
Hello, Just letting you know we took new pontoon boat out for maiden trip and had great time. However, when we got home I noticed a leak out of the left pontoon tube coming through a poorly done weld from factory. I have two professional welders in family and 1 is well known for Chase field and Talking stick resort. He immediately identified the bad weld and you can clearly see the pin hole in welding. That is also where the water is dripping from giving it a dead giveaway. The moisture in an air tight metal tube will start corrosion from within immediately and cannot be stopped once starts without special chemical treatment. Air drying will not allow that tube to be as stable as its counter partner now. It has been completely compromised. Drilling *** in tube to drain obviously will be another breach in tube causing even further comprised product making matter even worse. This entire situation is beyond upsetting and stressful on all of us. This has upset our entire state of mind we were in as family. Buying a boat is a way of life that only small percentage of people get the privilege of experiencing. Your product has taken that from my family. I expect a call from a senior manager to explain how to make this right. Any manager from your Dobson location will not be accepted. I want someone from corporate to contact me. I have been a Warranty Manager for new homes more than 10 years now. Americans work for 2 big thing in life. Home, being number 1, which I know warranties in and out and going up the chain of command more than anyone. Then there are numbers 2 and 3 such as new cars an maybe a boat. Point is I will lot let this go with just a repair. I will get an extended warranty passed the 10 year weld warranty or a new left tube installed on my boat. Please send this to the appropriate person based on my request and get back to me as soon as possible. Side note----- Rose, Tori, Cole,Mike all told me I would get a $650 GIFT CARD TO SPENT AT LOCATION. I ASKED SPECIFICALLY ABIUT THE 16" BASS BUGGY AND THEY SAID YES. TURNED OUT TO BE LIE FROM EACH OF THEM!!! DURING CLOSING WAS WHEN THE BALL DROPPED ABOUT NOT GETTING IT. I TOLD TORI I WANT TO TALK TO MANAGER BUT ONE WAS NOT AVAILABLE AND SHE SAID SHE WOULD ASK ABOUT IT. STILL HEARD NOTHING. THE ONLY TRUTHFUL EMPOYEE YOU HAD WAS SEAN.
Daymon
Cover on back order
I called and the lady on the phone put me on hold before I finished describing my situation
Anonim
Service problem and time in
2014 pontoon boat, water in tank, 3 rd time, fed up and called sandy in springfield, she said can be fixed with remote vent kit, said call Gm Jason and she ll tell them what to do, I called next day, he said he doesn’t t do parts and service see Scott, Scott ordered wrong part, part was in stock, that was April 27th, promised to be ready by Memorial Day, nope, be ready this week ,nope, I am really stuck, and sandy doesn’t t return my call either,
Todd
Resolved: Gift Card
Updated by user Jun 29, 2020
Company fixed the issue and I have been provided with product or service ordered.
Original review May 28, 2020
I bought a boat in early May--was told by the dealer I would be getting 650 gift card by the end of the week and would receive an email with it. I still have not received the card. The only Emails I have received are one that included my membership in VIP club for 2 years and 2 concerning surveys. I have checked Spam daily and have called both Bass Pro shops and the tracker marine customer service number. I still have heard nothing.. I paid 34,000 cash money for a boat and was promised a Gift card.. I would like this resolved ASAP Model FB 20 Vin BUJ56149H920
Coleman
Live well
Need to know how to operate live well on 2006 panfish. Which holes in transom should be plugged.
Eric
Buyer beware
I have had my 2019 Bass Tracker Classic with 50 HP Mercury since April. It has 32 hours on it and I had the 20 hr service done. Since owning it, the main battery has been replaced and the new battery dies after one outing. The dealer has told me that the engine does not sufficiently charge the battery and I have to trickle charge it after each use. Additionally, there is a noise coming from the motor when in gear, similar to a chaffing sound. I have called to make an appointment with the dealer, (Harrisons in Redding), and I am told to leave it with them for up to two weeks to diagnose and repair, which may not be under warranty. So far, I have been dead in the water three times and now I can't even trust the boat/ engine to get me where I want to go.