Toyota Overview
Toyota has a 2.3-star rating, derived from feedback provided by 975 customers. In the Auto category, it secures the 7th position out of 267 companies.
Rating
Contact Information
Website
www.toyota.com
Phone
(800) 331-4331
19001 South Western Ave.Dept. WC11, Torrance, California, 90501, United States
Toyota Reviews
Anonim
Called to complain that dealership service center cracked my interior
Don't bother. They just bounce your complaint back to the people that screwed you over in the first place and will not make it right.take.
Zaidyn
Build your own.
Back in February I ordered a Toyota Tacoma and no idea still when I may get it. A friend of mine ordered one in November. He was told he would not be getting one. Plan on ordering a 24. I would like to know why this website advertises build your own Toyota when they undoubtedly dont plan on building you one. I know they are building them everyday because lots are full of them. I know I can probably get one off a lot somewhere but none of them are what I want. I want a truck I can afford and not a truck that has a lot of extras I do not need or want to pay for. Please explain, thanks.
Marlane
Toyota promised they would follow up to verify the warranty on the $14,198 lithium battery but they have not done so.
I just needed to replace the lithium battery on my 2018 Toyota Prius prime. It had 30,000 miles on it but was damaged due to rodent bait biting the wires and *** and urine. I picked up the car yesterday from the Motor Cars Toyota on Mayfield Road. when I asked what the warranty was on the new lithium battery which I paid $14,198 for, I was told its one year or 12,000 miles. I called the Toyota customer care department. The representative, Louis, said he thought the warranty was for 10 years. I gave him the name of the manager for the Motor Cars Toyota. He called that manager and was told that it in fact was one year or 12,000 miles. Louis promised me he would check with a supervisor, one of his superiors, and text me an answer to what the supervisor said was in fact the warranty on that battery. This all occurred Tuesday of this week. It is now Saturday and I still have not received a text from Luis with a follow up. Needless to say, I am very disappointed in Toyota that there has been no follow up.
Bob
Culver City Toyota is pulling a fraud scam on extended service agreement.
Updated by user Jul 27, 2023
I have made at least 15 calls and wasted 4-5 hours but no one has been able to assist thus far.
Original review Jul 27, 2023
Purchased a 2020 Toyota Camry in February of 2020. Purchased at Culver City Toyota (CA). Had the vehicle serviced there until I moved out of Southern Cal in September, 2022. Have been getting that last two services at a new local dealer. Due to my services being taken by Culver City, I had to put out $100+ on my last service for that oil change as well. They brought to my attention the 2 years I have left on the extended service agreement only shows 1 more service to be used? I saw the service screen and it shows that Culver City Toyota has been adding fictitious back placed services that were never performed. The service manager in Culver City said everything looks good to him? The General Manager there, Randy Castellanos has yet to return one of my 5 message requests for a return call. He won't pick up the phone. The response by Toyota corporate has been just as bad. If I had to do it over again, I would have bought from Honda. Reconsider the brand and stay away from the scammers at Culver City Toyota.
Anonim
I've had problems with my 2018 Rav-4 from the day of purchase.
After having so many problems with my Toyota bad deals, and car problems, I am requesting a new donated RAV-4 XLE, or top Highlander. Thank you very much!
Cyndi
Defamation of Character
I typically don't write reviews, but my experience with the Hanford Toyota dealership was absolutely terrible. The salesperson was pleasant, but the manager, Juan Roman, was absolutely dreadful. I had my eye on the Mojave model, and when we sat down to discuss the details, they presented me with a quote that was staggeringly above the asking price. I clearly expressed that I had no interest in any additional features or extras. Surprisingly, the salesperson had to consult with the manager to see if that was acceptable. Meanwhile, the manager, who was just a cubicle away, became furious. They returned with the same offer, this time with the extras at a lower cost, but I declined them once again. This seemed to enrage the manager even more, and he began yelling. Frustrated, I peeked around and let him know that myself and my daughter could hear everything. He bluntly stated that he didn't care and insisted that I should consider myself lucky for getting such a great price, as if it were a steal. I calmly explained that I had done my homework before coming to the dealership, which is why I knew what I wanted and what was a fair price. In an attempt to justify his actions, he mentioned that since I was a realtor, I should understand the importance of selling warranties to clients. I acknowledged that I do sell warranties, but I also mentioned that I usually cover the cost of home warranties from my commissions. I then proposed that if he was willing to cover the cost of the extras from his commission, I would be willing to accept them for free. However, that suggestion didn't seem to go over well Feeling frustrated, I decided to proceed to payment. The finance officer was pleasant and processed my payment. As everything was finalized, the manager approached me and sarcastically asked if I was happy that I got my way. I replied, stating that I received what was advertised, so yes, I was satisfied. In a threatening manner, he warned me that if I uttered another smart *** remark, he would revoke the deal. I calmly responded, reminding him that there is always someone above him whom I could speak to about the situation. Eventually, I was handed the keys, and we left the dealership. In hindsight, I should have walked away and not purchased the car from that dealership, but doing so would have meant conceding to his unfair tactics. It's unfair to entice customers with a certain price and then add hidden fees to inflate the cost, only to become angry when the customer refuses to accept them.
Hardeep
Yuba City Toyota Dealership
FUTURE/YC Toyota are a bunch of dirty, rotten liars! We recently bought a 2023 Toyota Sienna from Future Toyota. We were aware of the dealerships $5000 markup because Siennas are apparently super difficult to get your hands on. Our 3rd baby is due soon, so we decided to suck it up and pay the markup because we could not wait a year to get a Sienna from the dealerships that do not have a price markup. Anyway, we got an out-of-the door price from Future and put our deposit down for the van. We were told the van hadnt been manufactured and it would take a few months in production. Meanwhile, we talked to our bank about getting a car loan for the van. The bank said they needed a VIN # or purchase order for us to get a loan. Future gave us a temporary VIN, which I was warned by a relative that Toyota would use later as a tactic to increase the out-the-door price, as they could claim its not the exact van. Our bank could not use the temporary VIN because it was not the actual VIN. The bank told us to wait until the van arrived. We went back to Toyota to inquire about our relatives warning; the out-the-door price changing when the van arrived due to it being a different VIN. The Toyota associate assured us that the out-the-door price would not change with the new VIN. The day finally came for us to pick up our van after waiting 3 months for the van to be manufactured. Toyota called and said that the van was there, and we needed to come by to do all the paperwork. I asked my husband to confirm the out-the-door price with the Future associate. He quoted a price $1500 over what was written on the paper we received when we paid our deposit. We told the associate that it was not the price we were quoted, and we had proof on paper. Later, the sales associate changed his statement and apologized. He said that he had just given a random number from the top of his head, as he was busy out and about selling cars that morning. Eventually we got to the dealership and they stated that there would be a $750 markup, but they didnt know why. They went back and forth to their offices wasting our time until one associate came out and said it was because it had something to do with the VIN. I told the associate that we were assured that they would not play this game with us and hike up the original out-the-door price. The associate went back to the office to get his supervisor. They both stated nothing had changed on the van, its the same exact van with the same features we put a deposit down for. They eventually said it was due to inflation. They claimed they had never seen this happen before, and that its only on the Siennas and that they could not do price adjustments. We told them we were not going to pay the $750 on top of the $5,000 markup. If it was a deflation situation, would they have taken off $750 from the out-the-door price? No! The supervisor and the associate kept taunting us with; are you really going to let go of this van over $750. I told them it was ridiculous because they didnt even know why we were paying them an extra $750 on top of the $5000 markup! My husband and I left the place furious, we wasted all of Saturday morning at their dealership away from our children. We went home only to have them call us back and well figure something out together. They said we NEEDED to come back today because they could only hold on to the van for ONE day! We asked wasnt that the point of the deposit? We quickly ate lunch, left our babies again; then got a speeding ticket on the way because we were emotional and rushing to get to the dealership. To add insult to injury, they told us that they really couldnt do anything about the extra $750. I told them then we dont want the van. With that, they said ok, lets see what we can do. They went back and forth between the managers office and our table for hours while the sales associate kept trying to distract us with small talk. They kept asking us how much we would put down without clearing up the extra $750. I kept repeating myself until finally hours later they said they would bring it down to half. The supervisor stated that the manager was upset about slashing the $750 by half. I told the supervisor that we should be the ones upset over a random $750 fee. I told them we are still not ok with paying half because it makes absolutely no sense. They again taunted us for refusing the van for an extra $350. I told them it wasnt just about the money, its about integrity! You quote an out-the-door price, tell us it will not change, then last minute tell us there is an additional $750 fee for no apparent reason. That is what an out-the-door price means, that is the final price with all the bells and whistles. Plus, at the end of the day, its our hard earned money. We are not going to give it to them for no valid reason as the van is the same exact van that we had booked, no additional features were added. They then tried to stall us and say let me see what we can do. The supervisor came back after some time while again we were engaged with small talk to distract us while our time was being wasted away from our kids on our day off. They claimed they couldnt lower the price but that they could give us an employee discount on the extended warranty we were planning on getting. My husband and I agreed because at this point we were tired of arguing and being at the dealership all day. I again asked for the final price with the $350 along and with extended warranty. They kept stalling us stating the finance office was swamped. They literally wasted our entire evening to the point of where the banks were about to close for the evening. We kept telling them we needed to go to the bank and arrange for car insurance as this was the first time my husband and I were buying a new car together. They finally let us go. We ran to the bank before it closed and arranged car insurance quickly on the phone. At about 7 pm that da, we were finally sitting in the finance department with the extended warranty being tacked on. Our out-the-door price went up roughly $9000 from our original our the door price. It was literally half an hour before closing, and we were mentally and emotionally exhausted, so we didnt even read the papers carefully. At this point we wanted to get the *** out of there. We quickly signed the paperwork. I couldnt even focus because I was so upset that we got ripped off and wasted an entire day away from our babies. All Future/ YC Toyota did was play games and stall us all day in hopes of us being mentally exhausted so we would just agree to everything.. As we were finally shown the features, the car associate told us we would only get 1 key fob as the Sienna key fobs are on a manufacturer back order and it may take 6 months to get the second fob! We went home with the van. In talking to our family, they told us to take the van back or at least get rid of the extended warranty. We went back the next day, asked for a bill of sale and told them to remove the extended warranty. The finance person that came out literally shooed us away this time because they already had their payment. He told us that some random paper they gave us in the paperwork was the bill of sale, even though it did not say the bill of sale. On Monday, my husband called to try and cancel the extended warranty and the finance guy asked him why he wanted to do that. My husband explained that he had done some research and found that Toyotas dont generally break down until after the extended warranty period had expired. The finance guy had the audacity to say well the thing is, Toyotas arent made the same these days! If you have taken the time to read this incredibly long review, please take the time to do your own research. Visit Yelp and read the dozens of reviews all warning people about Future Toyota. Theres a reason many of their employees have left since they took over. Not everyone is okay with ripping people off. Take your hard earned money elsewhere. Make the 1 hour drive north, south, east, or west to find another Toyota dealer. These people are unscrupulous!
CYNTHIA
Misled by dealership
I was misled. I was not told everything. They never let us see the paperwork. I was never told how much The Boulware Plan would cost. They told me I had to get the plan But didn't give me the cost If l had known the cost I would not have bought the car. They didn't show us any paperwork. I was given a disc.I was unable to see the disc until my niece printed it.That's when I realized the total cost. I signed a paper but I don't think it was the paper with the total cost.I read some of the reviews and some other customers were treated the same way. I traded in my car and paid them 6,000 dollars. This car is 3 years old. I was shocked at what I paid for the car.go .
David
Looking for a part
I am looking for a shifter cable for my 2013 Toyota Tacoma, 6cyl, automatic 4x4 Access Cab. The shifter cable binds up, have contacted Toyota dealers to get the cable to no avail. Tried junk yards to no avail. I contacted the Toyota Corporation only to be ignored. Is there any where else I can look.
Ariyanna
Took vehicle and got estimate agreed while they had my vehicle they kept adding more issues more repairs and more repaAgreed for repairs and they took advantage and kept adding and adding more repairs
I am pissed Im pissed going to make sure everybody knows how funny and negligent your staff very poor customer service take the bandage once they have your vehicle and wont let you talk to a higher employee we took vehicle in the diagnostic gave birth estimate we agreed while they had it they started charging for everything they needed to take off that was not on the estimate and there was nothing wrong with the parts and then they just happen to lose their parts
William
First time service experience
Updated by user Jun 16, 2023
Dealership/ manager have Not responded. Have filed complaint with Toyota USA. Can't believe Toyota let's bad dealerships alienate their customers
Original review Jul 17, 2023
With an appointment my first service took about 3+ hours ( oil change & tire rotate) . Angel - service advisor told me it was my fault it took so long and made up some bs story he didn't know who's vehicle it was - yet they knew to do a 5k service eventually. Horrible and dishonest service here and at this point will let all my car friends know of my bad experience and recommend they shop elsewhere like I'm doing. They don't seem to care much about their bad reviews so they are very uncaring of their customers concerns. Run away from this dealership !!! Run. -
Tou
Crooks
Where do I need to post the poor, cheating Toyota corporation people. Took my down payment, and monthly payments for a lemon vehicle. Leak the first week I got it from Merced CA Toyota, fixed twice from Clovis CA Toyota and still leaking. Only put approximately 8k miles in two years and still leaking. Merced Toyota service manager Brian is blaming Clovis why can't they fix the leak. How the *** I would know. I'm not a technician. Now I'm supposed to bring my Lemon to Merced and if they supposedly find fault with Clovis, they will not fix it and push me back to Clovis. Who the *** does that. Take a car apart then send a paying customer back to get his car taken apart again and by this time it would be over a month process. You think I don't know that warranty work is last priority because the technician doesn't get paid a lot on warranty work. Your both representing Toyota. I don't give a darn *** about who did what. Fix the issue. They trying to bandaid a leak until warranty is over. Now I contacted Toyota Arbitration and still no call. I was given a case number but crooks from Toyota Corp did not attempt to call me. Lemon Lawyers are welcome to message me. They want to play games.
Michael
Way beyond rude and disrespectful
I have purchased at least six vehicles from Ray Brandt dealer, two new ones in May for 75k+. I emailed my sales person Terry Langley twice about an item I may have left in my trade in with no response. I called today and while I was waiting could hear him say what the *** does he want in the background. I have dealt with this dealer for 13 years and have had excellent service prior to this. From here on I wont go back and will post on Yelp my experience. This man is in the wrong business.
Robert
Bad service alignment
Bad job scratched rims car pulls to the left. Steering wheel is crooked. This is the second time they did my alignment. Its really bad I would like to get my money back or have the job done perfect I would supposed to be from the Toyota service.
Bakhadur
VIN code incorrect. Needs help to find out.
Original review May 01, 2023
Good afternoon. I bought a Toyota highlander platinum 2022 model in the country UAE in Dubai made in USA Indiana for Canada.When I checked the vin code of this car through toyota.com, I found that this version is Limited AWD.I'd like to know what's the catch here.Could you please check the vin code and give your recommendation. Attached all photos and documents. Thank you in advance! Best regarts, B. B.
Nathan
No second key supplied when I purchased vehicle
Just bought 2023 4 runner. Only one key given to me. Dealership says your company will be contacting me to get second key to me. Nothing in writing given to confirm this is going to happen. What if i loose the one key? Just wont be able to use car till Toyota gets around to sending second key? Am not happy about this. Would like someone to contact me with time line for key arriving. Paid for it;so when will I receive?Only had car two days and am very concerned about this situation. Am planning on contacting my state consumer complaint department and file a formal complaint. Dealership should have disclosed this situation to me before selling car to me. Would have given me a chance to shop around for one with two keys supplied.Dont want the car if it only comes with one key. Feel like you are setting me up for a problem down the road. Loose the one key and I guess Im just *** till you get around to sending me a second one. Dealership should be able to give me a definitive answer on when l will receive. This is my fourth new 4 runner. May be the last one if this isnt corrected quickly. Nothing like a pissed off customer to spread the word ( face to face and online)about this to potential problem for your consumers. Please fix this now.