The Shade Store Overview
The Shade Store has a 1.6-star rating, derived from feedback provided by 8 customers. In the Blinds, Curtains and Shutters category, it secures the 10th position out of 38 companies.
Rating
Contact Information
Website
www.theshadestore.com
Phone
(800) 754-1455
21 Abendroth Ave, Port Chester, New York, 10573, United States
The Shade Store Reviews
Abdulhamid
Resolved: About job
Updated by user Aug 23, 2023
Company fixed the issue and I have been provided with settlement agreement.
Original review Aug 23, 2023
I Abdulhamid Abdulazeez am from Nigeria I need your job Please and please help me Sir Best Regard. If you give me job I will work with your organization with good hand and nice working am in Nigeria and I school in kaduna polytechnic ND in Accountantcy and I did my HND Nihu bamalli polytechnic Zaria HND in Accountantcy
Richard
Zero interest in customer satisfaction
Very expensive but mediocre product. Free measurements and Shade Store installers are available only in limited urban areas, but you probably won't be told until you've chosen a window treatment and fabric. Company's boilerplate response is "customer satisfaction is at the center of what we do." Don't believe it!! You can't even have a discussion about your issues without giving them a credit card authorization, no matter how much you've already paid for a defective product. It's always the customer's fault: "it looks normal" no matter what the customer thinks; if you install it yourself because Shade Store can't supply an installer, it's always an installation problem no matter the actual issue. A truly awful company. Use one of their far superior competitors (or get taken).
Jennifer
Worst store ever
DO NOT BUY ANYTHING FROM THE SHADES STORE. I ordered two shades from them. It was so difficult to schedule the installation and the technician did not install the shades correctly. One of the shades has scratched and I can barely open/close it because they put the handle too high to use it. One month later, the cordlock of one of the shades broke. They sent a technician to come fix it but I was then left with a shade that was not straight. When I contacted customer service again, they ordered a new set of shades and schedule an installation. They canceled the installation at the last minute because the technician's car "broke down". They reschedule it again and no one came. I am now fighting to get a refund but no one is answering me of course. I paid $2,500 for two shades, it is insane. Worst decision I have ever made. DO NOT USE THE SHADE STORE.
Anonim
Unsubscribe from all mailings
I wanted to unsubscribe from any advertising mail because my mailbox is flooded with ads I don't need.
Deysi
Did not get what I ordered.
Just go somewhere else, seriously. For $600 you would expect to get what you ordered right? Nope! That 100% satisfaction they boast on their website just means they will call you at 6am to spout a bunch of corporate nonsense ultimately offering to sell you a replacement at a discount (with no promise the new set won't have the same issue) or give you advice on how to maybe fix it yourself that also conveniently voids the warranty. Natasha pitti was the customer service representative, they have not responded to attempts at followup emails or calls.
Monique
The lying store
We walked into the shade store Miami begin of may . We make an order for 50k and everything was smooth and possible to complete by end of June . To measure it took 2 weeks for an appointment ,even the HQ review it , Took an other 2 weeks ! Then the delay starting and even wrong deliveries .Wrong measurment and the HQ review later on . Curtains that was too short or too long and one was torn ,sheers too wide for the windows. After they come back weeks later ,again there was a wrong measurement. Even the installers says this is not acceptable . We called over and over again ,and hear the worth 'i'm so sorry ' countless . Now end of Aug and still not ready ,even a reaction from HQ stays out . We really regret to do business with them. Absolute never again and not recommend .
Anonim
The Shade Store is Very Unprofessional
From what I said the blinds get dirty wrangled and dusty that if your were to take it apart you would see what's behind some of them.They hire any and everyone no backgrounds checks on breaks I saw employees take drug breaks come back and touch the blinds. One employee pulled out his penis was fired I couldn't imagine him not washing his hands did research that same guy was in prison for same thing. Notice while make Blinds saw workers sneezing coughing over them germs cover etc. I wouldn't recommend them to anyone. Thank God for Tours
Randi
Horrible experience
Ordered custom shades 28 windows- promised high-end experience with this supposed luxury brand.1. My primary motorized sliders 4 double roller shades- installed 3 ruining my newly painted home to learn they were measured totally incorrectly- now I have damaged ceilings- no window coverings 2. Consultant talked me into continuous loop mechanism- failed to inform me that they are (a) hard to maneuver (b) Cannot raise or lower the without hitting the wall or the shade (c) ugly plastic tension device glued to wall 3.wrong size