The Cleaning Authority Overview
The Cleaning Authority has a 1.7-star rating, derived from feedback provided by 309 customers. In the Cleaning Services category, it secures the 4th position out of 276 companies.
Rating
Contact Information
Website
www.thecleaningauthority.com
Phone
(888) 658-0659
7230, Lee Deforest Dr, Columbia, Maryland, 21046, United States
The Cleaning Authority Reviews
Tanza
Would strongly not recommend. No accountability, poor customer service, and poor quality. Ryan, the owner of the business, met with us for the first meeting. He was very nice and professional. Their
Would strongly not recommend. No accountability, poor customer service, and poor quality. Ryan, the owner of the business, met with us for the first meeting. He was very nice and professional. Their services were reasonably priced and seemed like a well oiled machine. We were promised a dedicated team with the same staff and field manager each week. We went into extreme detail on the areas of the house we wanted cleaned and elements we did not want touched like our art. The first couple of cleans were ok. Not the cleanest the house has been, but also clearly worked on. After a few weeks, we noticed we no longer had the same team anymore. The crew was different and didn't have any of the notes we gave. The field manager was inconsistent and we couldn't tell what parts of the house were deep cleaned. Their arrival times varied with no clear communication of consistency. I complained multiple times to the field manager about poor service and elements of the house that seemingly had not been touched. One day I came home to find that multiple parts of the house hadn't been cleaned at all. I called Ryan who was shocked as he said all of the field manager reports were nothing but amazing reviews from us, which obviously was not the case. The field manager had not been reporting our notes back to the team. Ryan said everything would be fixed and gave us 50% off our next clean. For the next clean, I decided to monitor it via our cameras, and let the cleaners know ahead of time. To my shock, I witnessed them resting mops against valuable art that they were asked not to touch, skipping over sections of the house, and being dishonest about reporting arrival times. All while they knew we were watching! They fully forgot to clean an entire section of the house. I walked through the house with the field manager after who was dishonest about the sections cleaned. I showed her the proof and the actual cobwebs between stair posts. The Cleaning Authority team said they would switch out the crew to a new crew and field manager. However, were slow to follow up. They finally followed up with a new team, but alerted me that they would be raising the rates of the clean as our, "clean is a very meticulous clean that takes time and we have to cover our costs." The irony was not lost on me that they were finding us a new team because the current team had to be replaced as it wasn't meticulous. Their timing was hilarious and in-line with the horrible customer service they give. They promise a dedicated team, attentive field managers, and the highest quality of work. They deliver a revolving door of new people that don't know your house, little to no attention to detail, and a poor quality clean and customer service. You're better off cleaning the house yourself.
Pamela
Unprofessional
Horrible allegations left on my Voicemail by Scheduler Shannon was rude lied to buy her employees and slandered me without asking me or talking to me about her concerns. Totally unfounded and unprofessional. Stay away from this company if you want to protect your reputation. The lie was so ridiculous.
Eugene
To assist possible customers
They have a policy to take out a used (yes, dirty) trash bag and reuse it to collect trash throughout the house. It is supposed to save from using wasteful bags, but what is wrong with using one fresh clean trash bag to do it. I caught them dragging around a wet, stained and foul trash bag that some old food seeped onto in my kitchen trash and they were carrying it room to room to collect up the other trash. I told the owner they were contaminating my house with the dirty bag, she told me not to tell her how to run her business. This company prides itself as being green, but is truly disgusting. We bought them footies to wear over there sneakers, and they refused to wear them. What you get is nothing like advertised on their website. I suggest you have someone home to view their work, we thought they were doing a descent job before we actually saw them in action. Please be cautious in using them. Sincerely, Disappointed customer
Anonim
Stealing.
After I cancelled my service because I wasnt able to communicate or talk a conversation with them, and they didnt seem to know what they were doing. At one point we had to call the office to get a simple question answered. Another time I wanted to pay for the previous cleaning and they didnt want to take my payment. Again had to call the office. I was willing to forget the small things, but now I have discovered they had gone through my jewelry box and I am missing three pairs diamond earrings and one necklace. I know there isnt much I can do because I cannot prove who exactly took these items.
Anonim
The Cleaning Authority - Review in Cleaning Services category from Phoenix, Arizona
I have tried this company on three different occasions and all were bad experiences. They broke items that were not replaceable, and the management did not seem to care. They scratched the top of my dresser and then called me a lair. The owner Patrick was very smug and condescending. Did not think that 2 cleaning persons were able to clean a 1600.sq foot house in ONE hour. Sorry not doable. I even had management and their inspector come out. They admitted that things were missed and not done correctly, and still on the next service it seemed to get worse. The initial cleaning was not done practically at all, and it just got worse from there. I Recommend NOT USING this company, the Cleaning Authority in Chandler. Terrible service!! I think instead of cleaning the house they are only allowed to spend an hour at each home more or less by not much. That is why things got broken, and the cleaning is sub par!! Not worth the money!
Sandra
Overall performance
Long hours, mediocre results, lots of money paid, house seems same as before, no clear communication, if it's one time use, seems they just care about putting in lots of hours and does not matter the results. No contact after other than email about your last charge. Will never use again. I had to show many mistakes, missed spots, and the re-do's at my expense.
Daniele
Broken storm door, no reimbursement, poor quality
I was using this cleaning service since late last year. The first two times they came I would say were pretty good. Quality of service definitely went down hill after the first few times. Also, I have a severely disabled neighbor whos house they would try and go into, not paying attention to the address on the mailbox. I finally had it, 3 weeks ago. I was home 3 cleaning people went to come in my door. Broke the storm door. I took pictures, immediately called Young Kim (owner of the Abington sector) informed him of the situation, he told me to let him know how much it would cost to fix. Because the damage I could only get a new storm door. I had a company come out and give me a fair estimate, gave it to Mr. Kim, to which he claimed it was NOT their responsibility however in good faith he would give me 2 free cleanings? DO NOT use this company!!!!!!!!!!!
TR
Poor Service and They Offer No Resolution For It.
In the middle of September 2021 I contracted the Exton, PA franchise to do a deep clean, what they call an "A" clean, for the 1st time for $165 + tax ($174.90) and then once a month thereafter for $125 + tax ($132.50). After the 1st clean I came home to discover that the fingerprints were still on the refrigerator and dishwasher, the ice maker was not cleaned nor were the baseboards dusted as they listed to be done per their "A" list. Being the reasonable person that I am, I called and mentioned it to the owner of the franchise and asked for them to pay closer attention then next time. Well a day went by, and I also found there was a film on my shower walls, the bath fixtures were stained and under my bed was not dust mopped. I called again and spoke to the owner and canceled my service and asked for 1/2 of my $174.90 to be returned to me. He said he had to talk to his "team" first and that he would call me back in a few days. After no response, I called him, and he refused my request and considered the matter closed. I then called the corporate headquarters, and they took my name and said they would call me back in a few days. Well they never did, and I called again and left my name and that was 8 days ago with still no response. I finally found someone to clean my apartment on Care.com. They did an excellent 1st cleaning for 1/2 the price.
Michael
To Help Others Avoid My Mistake
Original review Sep 23, 2021
I don't know about the other Cleaning Authority franchises, but this one is the absolute worse service provider I have ever experienced or heard about. They are totally unreliable. They do not keep their appointed schedule and are very poorly managed. When I fired them they expressed no regrets and made no effort to make amends. I asked the owner to telephone me and he never did. They have no idea of what customer service is about.
Jacalyn
Terrible cleaning service
This is the 2nd time I hired this company. The total cleaning time was 30 minutes for 2 people. They did not dust all of my furniture. The shower, toilets and sinks were not cleaned. They had dirt and rings in the bowls. The stove, refrigerator and dishwasher looked like there were wiped with a dirty cloth. They did not take out the trash. For this I paid $80.00, When IDSDS
Carol
The ladies from Team #7 today were EXCELLENT!
They did a very complete job today.
LAURA
EVA AND REGINA
THOSE GIRLS ARE AWSOME!! EVERTHING IS DONE IN SUCH A PROFESSIONAL WAY ! IM LOTS FOR THINGS TO DO AROUND MY HOUSE. PLEASE LET THEM BE THE ONES TO COME ALL THE TIME. LAURA AND LEMUEL
Phyllis
Excellent service
I have had had the cleaning authority for years now Makeda and her team could not give better service always on time professional and my house always looks great when I return with some extra personal touches such as pillow arrangments etc' please do not change my team Phyllis moore
Anonim
Don't Listen To Ex Employees Unless They Tell You Why They Were Terminated
I was an operations rep for The Cleaning Authority for 11 years, have worked with Rick for 15 years, yes he was an attorney at Ohio Civil Rights commission but wanted to run his own business, so 16 years ago he made a career change and bought a start up franchise, never disbarred, just wanted a career change. Most franchise owners come from another career when they decide to try out on their own, Rick was no different. This is obviously a former very disgruntled employee, this is a rant to try and get at the company. All these accusations about products are plain out lies, TCA dilutes all their products because they come in concentrated form, they are peroxide based and therefore are clear, no coloring is needed or added. Why if your going to wash or launder towels would you not throw in some detergent, stinky towels? ridiculous. I would not say this is a "Pissed Off Customer" and people should consider the source.
Allison
Worked there
I worked for the Norwell ma Cleaning authority I got treated so unfairly, I came in everyday, i helped others, i never called in Needless to say i got treated like a piece of dirt.. Il
Anonim
Poor customer service and inconsistency in keeping appointments
I used this company for over a year and tried to be patient when they kept changing the staff and postponing my date for cleaning at the last minute. We were told when we signed on to use them that we would have the same ladies cleaning each time so we could be comfortable with who was in our home. That lasted for about 4 months and then every couple of weeks it was someone different. In addition on the morning that they were expected we would get a call that the cleaners were unable to come for one reason or another. This happened two times when I was expecting guest or planning for large dinner and didn't have the time to do the cleaning myself because of the last minute notification. The last straw was when they called to postpone our cleaning on a holiday weekend which was also my birthday and we had big party planned. I called the office to find out why the cancelled and never got a call back. That was it, I was not going to deal will the lack of respect for the customer any longer.