TempurPedic Overview
TempurPedic has a 1.8-star rating, derived from feedback provided by 433 customers. In the Bed and Bath category, it secures the 5th position out of 195 companies.
Rating
Contact Information
Website
www.tempurpedic.com
Phone
(800) 821-6621
1000 Tempur Way, Lexington, Kentucky, 40511, United States
TempurPedic Reviews
Anonim
Product Return
6 ATTEMPS OVER THE LAST 20 DAYS TO RETURN AN ITEM WITH ABSOLUTELY ZERO RESOLUTION. TEMPUR PEDIC CHARGES AN OBSCENE AMOUNT OF MONEY FOR ALL OF THEIR PRODUCTS. HERES A THOUGHT..REINVEST THAT MONEY IN THE COMPANYS CUSTOMER SERVICES AND TECHNICIAL ASSISTANCE!!! THIS COMPANY IS A JOKE. WILL BE RETURNING THE BED AND GO ELSEWHERE. IT WILL BE WORTH LOSING THE $250!!!
Tom
Customer servic cannot be contacts
I am at a loss for words. They have not responded to calls, emails, or voice messages. Do not deal with them.
maddy
Awaiting for 3 months for a queen complete replacement cover
The company canceled my order and then apologized and the item still has never arrived. I have called and emailed probably 100 times, the company does not care for customer service or their customers at all. It is worse than buying from China. Buyer beware. See that 90% of the customer reviews are negative.
Anonim
Remote control issues
My remote apparently went into child lock. Its taking me a month to get it fixed for me by calling customer service at Tempur-pedic. I called my warranty company did absolutely nothing for me. Not sure what Im paying for have even called consumer affairs to complain about the service Ive received. Fortunately, Tempur-pedics customer service was exceptional and we were able to resolve the problem on the phone
Anonim
Warranty claim
Terrible. Absolutely no follow up from the order mgt team. I called customer service, they said order mgt team was responsible for warranty claims. Its been 10 business days and still have not been contacted.
William
Service needed
Parts ordered on 13 June, repaired schuled for 20 June. No response from repair vendor. Called CS was told 1 part was on back order will arrive on 30 June. Called CS was told all would be resolved my Monday 3 July, no contact from repair vendor, or Temp Pedic. Called today 7July TP CS , more promising now promised repair will be completed Monday 10 July.
Nick
Awful customer service / ridiculous no return policy even for unopened items
I wish I could give a no star because that is what Tempur-Pedic deserves. I intended to order a King Size mattress topper but according to Tempur-Pedic I ordered a Queen size topper for which I have no use. I did not open the box and asked Tempur-Pedic to exchange it for a King topper. Their customer service is ridiculous and their staff are like a bunch of broken records stating they have a no return policy. I would avoid doing business with them at all cost. Judging by the consistency of their poor reviews the company clearly does not care about their customers.
Chuck
Head board attachment
Tech hasnt come to install headboard brackets.. He calls and says *** be here but never shows. Plus the last Tempur-Pedicure customer service rep I spoke was very rude.. I suggest you terminate contact with tech and get some who shows up. Please refund my money.
Judith
Customer service sucks
My mattress is only eight months old and I have nothing but dimples in it. I dont even mattress heard on one side soft on the other the mattress sucks. I only weigh 107 pounds theres no way I can even create this kind of mess Im a bad.
john
Remote stopped working
i need to buy s new remote changed batteries reprogrammed still dont respond you can hflp me im handicapped need my remote to work change my phone number to 858-756-**** new email jmiranfarsf@***.com
JayADub
Worthless Warranty
We bought Tempur-Pedic mattresses a few years ago, and after two years one mattress failed to provide support. I submitted a claim, which was swiftly denied, with comments about the surface sag measurement when the mattress is not in use. The mattress has failed. The mattress does not properly support me, and I sink more than half the depth of the mattress in the center, with the head and foot positions remaining at near-full depth, basically creating *** for my mid-section to sink into. Tempur-Pedics warranty criteria isn't relevant to the qualities we look for in a mattress, rather their production factors and an arbitrary measurement that has absolutely nothing to do with comfort or support. Tempur-Pedics customer service was quick to respond with a denial of our request, and spurned our requests for a representative to come to our home to observe the mattress failure. Never again Tempur-Pedic.
Anonim
Had tech support
My bed was only moving on 1 side. Sara was the most amazing tech support personnel! Very knowledgeable and very kind!!
Joanie
Warranty claim online submission won't work
I am unable to submit my photos. I have attempted sending one file at a time as instructed but it doesn't work. The photos will not load one page at a time.
Bindi
Gouging for extra
I purchased a bed and frame through Mattress Firm. No issues with them, theyve been great. My first choice didnt work out.. no worries, they swapped it out with no issue. My beef is with my second choice mattress and the manufacturer, TEMPUR PEDIC. After having the mattress for about 8 months, it started to form rips/ cracks that were ripping in the top layer of the bed. I was told, no problem, its warranted so you can switch it out. Fine. I go through all the hoop jumping they require, pics, pics, pics with and without a yard stick and quarters to show size and depth of cracks. It started on one side, and now is in the other. Ive flipped this heavy mattress trying to keep it from getting worse. They argued with me that it wasnt a TEMPUR, but a beauty rest. I sent pics of the paper work AGAIN, showing close ups saying on the labels that its a TEMPUR. More pics of my receipt and the law tag. FINALLY after months of a run a round, they finalize and put my warranty through. When I decided the first mattress choice didnt work, and chose to exchange it for a different mattress, I understood why I would be charged taxes and shipping fees. There was nothing actually wrong with the first mattress, except that I didnt like it after doing the trial sleep period. FINE. However, I have this TEMPUR that has worked well, its been comfortable, I can sleep well on it, I was happy with it. But NOW it has to be returned because its falling apart. At no fault of mine. But when youve paid thousands ( a once in a lifetime chance for me) for a mattress that was what I was looking for, was actually comfortable, AND I was assured it wouldnt be an issue to use the warranty if I really had to, because TEMPUR PEDIC is really good at taking care of their customers, and following through on their product. Yet here I am, a $$$$mattress falling apart after 8 months ( its supposed to last at least 10 years according to all the info printed by the company), living on disability, a senior, who decided that for once in my life I wanted a decent bed to sleep on, not some cheap piece of bull that killed my back, shoulders, and hips, and Im faced with having to go through all this. On top of that, they want to charge taxes and shipping ($3xx+) on a replacement that I shouldnt have had to get! Im not a rich woman! $3xx+ is more than 1/3 of my monthly check. This does NOT seem right or fair to me. Its THEIR product that is defective, and I have done nothing wrong or in creating the problem. Yet I have to pay fees out of pocket for ANOTHER mattress, when Ive already paid taxes and shipping on the original. NO! NO! NO! This is the problem today with businesses. There is no recourse for the consumer if a company wants to nickle and dime you to death! Its not my fault that THEIR product is a lemon, or was damaged in transit to my location, whatever the issue may be. THEY need to figure out why this product has fallen apart. And I have to continue to sleep on a mattress that is falling apart until I can get the amount they want for taxes and shipping together. Itll take me several months. THIS SHOULDNT BE THIS HARD OR THIS STRESSFUL!! I WILL NOT EVER AGAIN BUY FROM TEMPUR PEDIC, nor will I ever tell anyone to buy from them. If asked for a opinion about my experience with Tempur and their product, as well as how theyve handled all of this, I WILL CERTAINLY GIVE IT! NOT HAPPY!!!
ruth
NON DELIVERY OF MY MATTRESS
ITS BEEN 2 MONTHS SINCE I PURCHASED MY MATTRESS. SITTING IN WAREHOUSE IN ORLANDO. HELP HELP HELP HELO WE ARE SLEEPING ON THE COUCH. RUTH P SUTPHIN
Anonim
Service/ Return/warranty policy
I ordered two pillows online because it was a bogo. I called before I purchase to inquire about return policy or exchange and was told by rep that I had 90 day trial and could exchange or return. I ordered a new type of pillow for us, tempur-cloud breeze dual cooling, size queen for $202.23. Order Number 319108****97. I sent email requests and called to find out that there is zero exchange or returns on pillows. Only beds. How the *** does that make sense?! None of the online service reps could care less that the pillows are bubbled, indented, not cooling and hard as rock!!! could care less that as a single mom out $202 dollars! Just read the policy or here is our warranty link. I try to fill out warranty link and it will attach the photo files but won't allow the submission again customer service could care less. We have neck and shoulder problems now due to these pillows and tempurpedic could care less. I let them know that I bought 3 tempurpedic beds during pandemic and again okay but don't care attitude!!! This is UNACCEPTABLE customer service!!!