Telkom Overview
Telkom has a 1.7-star rating, derived from feedback provided by 4100 customers. In the Telecommunications category, it secures the 8th position out of 1158 companies.
Rating
Contact Information
Website
www.telkom.co.za
Phone
+2 780 001 1535
61 Oak Avenue, Centurion, Gauteng, South Africa
Telkom Reviews
Anonim
Poor customer experience
Requested a relocation of fibre line, its been a year in the making. Poor stability of line. Customer retention centre should be called the customer quick exit given the poor quality of staff skills. After 30 years of Telkom, this service provider has deteriorated to all time lows. Good luck to new customers. You will be doing them a favour by signing up.
Swankie
Closed down balance on contract
Hi, I just wanna know how come my contract sim has been off since I have paid my outstanding balance for June and July. 067978****
Corrinne
Non assistance
I did a sim swap Saturday 29, today is Tuesday. Why am I still not active? In store they said it should be active by Monday but today is TUESDAY and I still in the lost. You guys know what is the importance of communication. Keeping someone not reliable for 4 days is out of line. This should be done in few minutes or even in store please. Thank you
Nkulumbuso
Query on debit
Telkom number not availabe this happes every time I call. Telkom debitedR718. 39 instead of R503. Whreby I have no spending limit on my contract
Bridgitte
Disputing my arears.
Good day I write this email as I do not know where to turn to. Telkom does not want to listen (as I have been to a store -where they tell me they will escalate my request to their customer service and someone will call me- however when someone does call me and i explain my problem the person tells me, he /she will let their supervisor know AND get back to me(they never did), the again when I phoned the call was cut off(conveniently) and obviously when i try to call back no one picks up... so I would really like to know how do i get to speak to these people personally... nevertheless i suppose that is not what you would like to hear but I needed to paint the scenario. I had a subscription on my account which my son subscribed to unknowingly. When I discovered it, I contacted Telkom in April 2023 (first week) to cancel. I spoke to someone personally . They said they would cancel. I still paid for it at the end of April because I knew it would not be there the next month. End of May it was still there, they deducted it and then I had it reversed at the Standard bank. That is where the whole thing started. My husband went to see them to query, but they did not want to assist him because the account was in my name . unfortunately, I was not in the country(he told them that) and they said then I will have to come when I return. So... i come back in June 2023.. and this is what i get.. no one listens, because according to them I am in arrears(having always paid my account for more than 2 years) and that is it.
DenelleD
Fraud and customer service terribly bad to the core
I have taken a contract with telkom for a few months since Jan2023 whereas all was going accordingly till march 2023, between April to June my account has reached a hacking R15000.00 which I needed to pay and I was not aware of the adjustment made by a telkom agent who called me that I will pay less on my account as per agreement, yet my account was adjusted higher-priced and not adjustment to lower. I have been cooperative and patient about this situation and my name is being dragged through the mud according to the credit bureaus. I urgently need for best department and agents to assist.
Janet
Handed over yet Telkom owes me!
Updated by user Jul 26, 2023
Okay, just had an interesting Facebook messenger conversation with a so-called manager from Telkom. She is willing to help me if I pay R1509 to "clear my name" at VVM - apparently "legal" costs for ongoing letters and calls (remembering that I've had ONE phone call...
Updated by user Jul 24, 2023
Simply refuse to acknowledge their mistakes and would rather call the customer an idiot before admitting fault!
Original review Jul 24, 2023
Due to ongoing hassles with billing and overcharges, I cancelled my account with Telkom with immediate effect 6 July 2023. Been overcharged monthly since December 2022 without resolve. I get confirmation to wait up to 60 days for the final account on 7 July, yet on 21 July my account get's handed over to VVM for collection. 10210 absolutely useless as they message stating "attended to" yet NOTHING has been done and no-one has been in contact. Lodge numerous complaints and Sello Chetty calls me telling me that I am basically an idiot as I don't know what I am doing and can't check my "spam" folder when I tell her that I never received statements after February 2023. Exceptionally rude and didn't give me a chance to speak before she hung up. What on earth is it going to take for someone at Telkom to admit that they're at fault and they've been overcharging me? I even got a charge for a reconnection fee when I had instructed the branch staff to CANCEL my line! Telkom owes me: R480+- for six months of overcharges, R260 reconnection fee, R450 overcharges after cancellation (for a contract I never had), etc. So when can I expect: my name to be cleared, account mess to be corrected and the overcharges refunded?
Annatjie
Resolved: Complaint: inability to cancel service
Updated by user Jul 24, 2023
This complaint was about Telkom South Africa. My apology for the inconvenience.
Original review Jul 24, 2023
Good morning, I moved to Cape Town from Pretoria in December 2022. I had fibre at my home and cancelled online in November 2022 with a huge struggle as the cancelation didnt go through twice. Cancelling via phone was impossible with not getting through and holding forever. I never heard back from Telkom regarding the cancelation, but given the struggle to cancel in the first place I left it at that. In January 2023 I noticed that my debiet order still went through. I went into Telkom in Tygervalley centre and ask them to follow up. The person that assisted me said that it was cancelled and showed me on the screen. However the debit orders did not stop and I went back to Tygervalley Centre Telkom. This time it showed that the service was not cancelled and still active. He said one of the agent will contact me. They did, but our call was cut of after we greeted and they called back. I am amazed that if you contact Telkom at sales a assistant is immediately available, but for any other queries it is literally impossible to get through or assisted. I stopped my debit order 2 months ago as I am not getting any help to cancel my service. I have now been handed over to your legal apartment. And am now forced to pay for a service that I have cancelled and tried to cancel again!!! I will never use Telkom again. If I am blacklisted because of Telkoms incompetence I will take this further.
Kevin
Simnswap
I port my old number 061400**** to rain now i got it back for rain now need a simnswap that number is very important is linked to all account's can you help me what must i do to get my number back please
Mbalenhle
LINE DISCONNECTION AND RUDENESS
Id like to lay a complaint about a store in KwaZulu Natal, Durban in Umlazi at Mega City. My grandmother has been a prepaid Telkom customer for a very long time shes old and forgets so I usually make the rental payments however because I was not around she missed April payment last week she went to Telkom and spoke to an assistant named Nokulunga Zondi who specifically told her that the number has been disconnected she cannot have the number again fine the next day she sends my younger sister to purchase a new battery for the landline telephone my sister is assisted by Londiwe Mthembu who asked my sister to call the 031908**** landline number and it rings automatically she says the simcard is working not knowing that its no longer under my grandmothers name as she was told previously by Nokulunga Zondi, Mthembu tells my sister that the simcard is working and that batteries are not sold separately she advised that my grandmother purchase a new telephone thereafter my sister communicates with my grandmother who is surprised to hear that the landline number is still working whereas she had tried calling it with no answer for almost a whole month and so she agrees that my sister purchases the telephone and she does so but when she gets home with the telephone the number is unreachable. Again my grandmother goes down to the Telkom store and is assisted by now a Mfundo who tells her she no longer has the landline number under name she needs to apply for a new line shell get a new number but she needs to be earning R6000 pm and of course because shes a pensioner she doesnt qualify so she cannot use the telephone she purchased she asks to please take it back and have a refund they refuse and Mfundo advises her to try selling it at Cash Crusaders now Im really angry because this is an old person for her to be going back and forth at Telkom with no assistance is annoying I had to come back from school to get to their store and when I speak to them Londiwe Mthembu is rude and her colleagues, I went there today and found her Manager as well who insisted they are not going to take the telephone back they are not allowed to, they both walked out on me while I was still talking to them to go to the back office Im really upset and angry about the service I received Id like to lay a complaint and have it escalated as soon as possible. My grandmother paid R900 for a telephone she never used and will never use so shes sitting with a R900 telephone she doesnt know what to do with but you know what really gets to me is that they are rude at Mega City Telkom even the Manager is rude she left me standing there that is no way to treat customers I would like Telkom to have a look at who they hire at their stores because they represent Telkom surely thats not how Telkom would like to be treated if they were customers, Id like this to be escalated to higher management immediately!
Anonim
Pathetic service from lazy employees
I am writing this email as a very disappointed customer in the service I received from Telkom Jabulani mall. My daughter lost her phone, so I wanted to do a sim swap for both sim cards. I have been going to Jabulani mall for two consecutive months, if not more and all the time when I get there after 12pm the system is offline. Today I got there when the lady was supposed to assist me, only then I realized I forgot the proof of residence and went to my closest fax and copy printed it out and went back. When I got back to the shop, I was told that the system is offline for a sim swap when I questioned how because I just went to go make a printout, I was then told they don't have privileges to do a sim swap only one person has privileges. I then decided to call someone who works at a different Telkom to find out if it is possible for a shop to be offline for a sim swap for so long. I went back to the store and said to the guy I am here to do a sim swap. He and his colleagues at the counter were unbothered and busy conversing with some lady and gent. The guy then wanted to give me an attitude trying to impress his colleagues, but I did not barge. The two ladies at the counter were just sitting there looking at me like I am a mad woman. The guy said he did a sim swap for me, but I don't think he did. He just wanted to get me out of the way. Jabulani mall Telkom after 12pm they no longer want to work it is not a coincidence that a sim swap can't be done at a specific time. Another thing your employees hide their name tags or don't wear them at all I even took a video as evidence that. I am due for an upgrade, but I don't see myself renewing my contracts with Telkom in future and I will also inform my family members and friends to do the same. I am really angry at the type of service I received. I work from home and during my lunch I need to do back and forths with people that don't want to work.
jason
Worst service
I am writing to express my utmost dissatisfaction and frustration with the recent termination of our ADSL line without any prior communication from Telkom. The abrupt disconnection of our service on Wednesday evening, the 12th of July, has caused severe inconvenience and disruption to both our personal and business activities. First and foremost, I am appalled by the lack of communication from Telkom regarding the termination of ADSL services. As a long-standing customer with a significant history of using Telkom's services, I expected a reasonable level of courtesy and transparency. However, no notification was provided, leaving us in complete darkness about the reasons for the termination or any alternative solutions. Upon discovering the disconnection, I promptly contacted Telkom's customer service on Thursday, the 13th of July, to seek assistance. However, I was deeply disappointed to learn that the initial representative I spoke with failed to initiate any action or lodge a ticket to address our issue. This level of negligence is simply unacceptable, especially considering the prominence and reputation of Telkom as a telecommunications giant. Furthermore, I was informed that I should contact 10213 and request the migration of our services. However, despite making the necessary arrangements as instructed, it has now been a week since that call, and no progress has been made on Telkom's end. This lack of urgency and inaction on your part is causing significant detriment to our daily operations and has put us in a vulnerable position. It is disheartening to note that our area does not yet have fiber optic infrastructure, and we were never encouraged to explore LTE as an alternative solution. As a loyal customer for several years, I expect Telkom to prioritize the needs of its ADSL clients and provide suitable alternatives in cases like ours, where the primary service has been terminated without warning. I strongly urge Telkom to take immediate action to rectify this situation. It is imperative that you restore our ADSL services promptly or provide an interim solution until a permanent resolution is implemented. Moreover, I request compensation for the inconvenience, financial losses, and potential damage to our business reputation caused by the prolonged disruption of services. I hope that Telkom will treat this matter with the utmost urgency it deserves, as it reflects not only on the company's commitment to customer satisfaction but also on its overall reputation. I expect a swift response to this complaint and a clear plan of action to resolve the issue within a reasonable timeframe. I trust that Telkom will understand the severity of this situation and take immediate steps to rectify the problem. Failure to do so will leave me with no choice but to explore alternative service providers who prioritize their customers and provide reliable and efficient support. I look forward to your prompt response and resolution of this matter.
Eben
Legal demand to repair fixed line before instituting legal action
In September 2022 I paid the full arrears on my fixed business line and Telkom undertook to reconnect my line. Telkom failed to reconnect the line up to now despite myself and my secretary reporting this. Since September 2022 my business could not receive any call or make any calls. I am an advocate and rely on my business line for conducting my business. Fortunately I have been acting in the High Court as a judge for much of that time and only suffered damages due to loss of business in the months I was not acting as a judge. I have now returned to my practice as advocate and it is of utmost importance that I can make and receive calls from attorneys and clients on my business line to conduct my business You can see from my invoices that from September 2022 to the present I have not incurred a single cost except for rental. I have informed Telkom more than once that I will not pay my invoices during the time that my line did not work. The purpose of this letter is to demand that Telkom activates my line within 7 days of receiving this message, failing which I will take legal action interdict Telkom to reconnect and activate my fixed business line and to claim damages due to loss of income due to my business line not being active. My business line number is 021 424**** and the address is Adv E S Grobbelaar, 4th floor, 42 Keerom Street, Cape Town. Yours faithfully Adv E S Grobbelaar btoj made.iiy mow businesslfiarrearsOn
Mpilonhle
Fraud Report
Hi,guys i have a Telkom debt that i am not aware that i was signed without my permission to telkom.The debt is now 6500 how do i solve this issue.
Tenesha
Cancelation of a contract
My wifi was disconnected 1 April, since Telkom adsl no longer exists. I enquired in May...theybsaid I must migrate to fibre. I took the R199 lock down special... Telkom bill is now R1860 61 Landlines R429 TIN R288.51 This is not what I signed up for. I don't even have a landlines phone at home. I want to cancel my line. I can't do this instore. I went online...there is an error...I must try again. It seems to be a money making scheme Please cancel my account with immediate effect. As of 1 April I should nor have been charged since the adsl line was inactive. Please readjust the statement. L Munsami 730901****081 084802**** Lmunsami1973@***.com Call me or email me a cancelation form. Your cancelation site/link clearly doesn't work. Thanks 1 July 2023
NTOKOZO
Poor service
I took a contract with telkom in 2021, everything was fine until this year March 2023. Logged several cases with no internet connection with no assistance from telkom and then promising to call me but never did. I went to their branch and asked to cancel the contract, the consultant gave me a cancellation form and an email address to send it to along with my ID copy and I sent the cancellation on the 1st of May 2023 and resent it the following week with copying the business email for cancellation but still no response.I purposely made no funds available for the debit order being my last resort for telkom to take my query serious, after a failed debit order called them only to find out that on their systems they say they have tried contacting me but with no success. They resolved few of the cases and made it look like they tried assisting. The fascinating part is they suspended my contract in April and I was blocked to use the data but they still loaded monthly data( that expires and I didnt use) to date and that I have to pay for and they backed that up with its in the contract agreements to load data until end of contract. One question, if telkom expected me to be compliant with the agreements of contract,what about agreements of quality service promised by them and actioning cancellations within 30 days standard of notice. Today another consultant asked me to resend the cancellation cause on their system is not appearing. I just want to cancel it and pay off the amount but still they are making it a difficult process to cancel.I have had a terrible experience with them approaching the end of my contract and never would I encourage my loved ones to take a service with them because when times to complain come youre on your own.