SuperShuttle Overview
SuperShuttle has a 1.7-star rating, derived from feedback provided by 194 customers. In the Buses category, it secures the 6th position out of 55 companies.
Rating
Contact Information
Website
www.supershuttle.com
Phone
(800) 258-3826
Address
Scottsdale, Arizona, 85260, United States
SuperShuttle Reviews
Lillian
Requesting before I book to pay EXTRA for 1 ski bag
Hello I see your policy is to pay for SHARED RIDE 1 bag...but may I pay for an extra ski bag to go with me Pls reply asap. thank you...waNT TO MAKE MY BOOKING once I get this answer Many thanks again
Anonim
Driver did not make the pickup!
Confirmation #391**** Braydan Adams booked for pick up 4:47 am CST May 7, 2021 at 3488 Ponce de Leon Ct Gulf Shores, AL. The shuttle service was for airport delivery to Pensicola, FL airport. The Driver 251-391-**** called at 4:47 am and was very confused. Said he did not have the address and it took him several minutes to get Braydan's name and contact info to call him. Of course, all this information was on the registration. He was still 45 minutes away from the pick up site! I immediately told him that would not work since this was for a flight. Braydan is a first time flyer and was very nervous. I did not have a car with me as I flew into town and Ubered. I had to go and know furiously on a neighbor's door at 5:00 am(I don't know this person) and ask to borrow their car to drive 1.5 hours one way and back to take Braydan to the airport. I had to pay him $200 to use his car and gas. I expect a complete refund (as I prepaid with my credit card); as well as compensation for the car I had to "borrow". Pissed off is not even the right word right now. Courtney Yates 615-556-****
Lee
Super Shuttle Nashville, at the last minute, cancelled my pick appt and left me stranded at Nashville, TN Airport
Super Shuttle Nashville, at the last minute, cancelled my pick appt and left me stranded at Nashville, TN Airport; bad company.
Gwyneth
Bad service
Had a reservation pickup on Jan 15 , 2021 , pick up never happened and there was no working number to speak to anyone. Now supershuttle does not want to refund my money . This company is a joke .
Jeff
Change of pick up location
Wasnt able to change location was told cancel and rebook! list you can change it fix your website
Anonim
CHANGE PICK UP TIME for Confirmation # 384****
I have a reservation for tomorrow 21 Aug for a trip from home to Tampa Airport. However, I requested an earlier pick up time of 7:30am as opposed to the 8:20am text I received this morning. Your Help Center link on your website is not working and neither is your 800# to speak with someone about this. I have used Supershuttle for years and would hate to stop using it at this stage. Pls confirm change of pick up time via phone call/text to 703-209-**** or email kdoig2005@***.com. If you don't respond by 1300 hrs EST, I will have to cancel. Karen Doig
IMRE
PERDI EL VIAJE POR EL VIRUS CHINO
Estimados señores (as) Tenia la reservacion con SUPER SHUTTLE para el dia de 03/15/2020 llegada desde SDQ con A Airline. Deberia salir de venezuela y llegar a SDQ y tomar AA pero no me dejaron salir!!!!!!!!....... Obiviamente nunca llege a MIA. Mi hijo lo llamo a SUPER SHUTTELE por telefono, desde OHIO, avisando que el viaje no fue realisado y estoy varado aqui en venezuela, esperando que levanta la progibicion! No quiero reenbolso, quiero salir con el primer vuelo lo que sale de venezuela, y que ustedes acepta de mi rezervacion y prepago Numero de Confirmacion: 382**** Atentamente Imre Varga
Yoonhee
Refund
#382**** My one way booking for 2passengers from riu las america to Cancun airport on 20th Mar 2020 was cancelled early. But as I see supersutter charged me 40USD for the round trip even thou 2people took SuperShuttle only one way from cancun to hotel excluding returning to hotel. I dont see why super charged me 40USD instead of 20USD. Confirmation Number 382**** Friday, March 20, 2020 Due to traffic conditions, we schedule our pick-up times in 15 minute windows. Please be completely ready to go at the beginning of the 15 minutes time you select. Pickup time: 11:05 AM - 11:20 AM From Mz. 50 Lt. Blvd. Kukulcan Cancún, MX, 77500 To CUN - Cancun International Airport, Mexico Shared Ride Accessible vehicle service is not requested Airline: DELTA AIR LINES Flight #: 309 Travel: International Flight Schedule: Friday, March 20, 2020 Fare: $20.00 Tip: $0.00 Fuel surcharge: $0.00 Web/Group discount: $0.00
Antonio
Never will use again
Never a show and being charged even for tip. This was yesterday from 1621 bay rd Miami 33139 7****83905 I demand a refund on my credit card used.
Anonim
Confirm pickup from kore tulum
Difficult contacting for return confirmation. Happily, shuttle showed up on time and everything worked out!
Lise
SuperShuttle New York City, not reliable.
Updated by user Mar 03, 2020
No.. nothing has happenned so far...
Original review Mar 01, 2020
My SuperShuttle driver did not show up as booked on January 26, Empire Hotel 44 W. 63rd St.in New York City. It was a Sunday morning,so... the driver cannot incriminate the traffic... I of course had paid in advance on booking by internet.. and after more than a month I'm still waiting from SuperShuttle to answer my demand of reimbursment.
Lise
Attentionm customers of New York
Supershuttle driver did not show up ; for my pick up January 26. The concierge at my hotel told me it was not the first time. So I would advise other customers to double reconfirm your reservation, if you use this company. This is the 1st time I had this problem with Supershuttle and it seems very hard to get a refund... the no answer persisting......for more than one month after I claimed for my money back, several times,
Angie
Keep Fighting this Company!!!
I paid in advance for my reservation for a large group pick up which was a sum of over $350. They confirmed my airport drop off several times. Two hrs before pick up time they left me a voicemail cancelling my pick up saying they had no drivers in my area. To this day, 2 months later, after several attempts via phone and emails, I still have yet to speak to anyone regarding my refund. Mind you THEY cancelled on ME.
Jennifer
Never in a million years
Airport shuttle had been booked one. SHUTTLE NEVER SHOWED. TEXT DRIVER OPTION PROVIDED NO DRIVER AVAILABLE. TRAVEL PLANS RUINED FOR DAY. CUSTOMER SERVICE DEPARTMENT HORRIBLE TO WORK WITH. AM WAITING FOR E-MAIL PROOF OF REFUND AND/OR PHONE CALL BUT AM NOT HOLDING MY BREATHE.
Renu
I hve 12 rides available to use but while booking asking for money
when i have rides available ,why i need to pay extra
Anonim
Don’t trust any of the drivers.
Dispatcher was notified about the driver whom I consider a thief. They should release this driver as he is a very dishonest person. He talked (non stop) from the time we were picked up at the McCarran airport until he dropped us off at the California club. I feel like a fool as I even tipped him $20 after he stole all the money from the purse and replaced it with his $32 of singles that he obviously received from his tips for the day.