Sun Tan City Overview
Sun Tan City has a 2.1-star rating, derived from feedback provided by 213 customers. In the Beauty Salons and Spas category, it secures the 17th position out of 481 companies.
Rating
Contact Information
Website
www.suntancity.com
Phone
(877) 362-1097
445 E. Market Street, Suite 310, Louisville, Kentucky, 40202, United States
Sun Tan City Reviews
Anonim
My account
You need to get your computer system Figured out. I called my bank and they are not denying any charges from STC as your representative told me!!! Get it together
Marye
I was never a PISSED CONSUMER
I have never had any issues with Sun Tan City. I have enjoyed doing business with them for the last several years
Tera
No one says the same thing that work at the locations.
Original review Jun 26, 2023
Everytime I buy 2 visits they tell me different expirations. No one ever knows the same thing or rules. Its very frustrating.
Anonim
I put my account on hold and customer service said I didn’t. I have been charged three months for a service I didn’t use once. I didn’t need a credit I wanted a refund. I only tan one month a yr.
Refund that wasnt issued, a waste of money and lack of knowledge by staff. I am very dissatisfied with the entire experience. You should train your staff better.
Anonim
They told me They were cancelling my membership and then they charged me $73.0 eight more times.0
When I called they offered me partial STORE CREDIT!...but they wouldn't refund the money because "our memberships keep going until they have been cancelled". They even have a record of the last time I tanned there being July 2022 but they still wont refund the money. This is one of the most crooked outfits I've run into and I'm including car dealerships in there. I'm going to show up at the local store and make an ugly scene.
Barbara
No customer service
Unable to change membership. Need to speak to headquarters. May need to cancel and not recommend any of my friends
Delanie
Just need my necklace!!
I left a very expensive necklace there. I mistakenly said ring before. When I call I can NEVER speak to a live person. Its always a recording. I MUST speak to a live person PLEASE!!
Carlesha
I haven’t gotten a response on how to get into my account yet
I had an old account from years ago. I was able to create a new account but I am not able to access my old account to cancel it
Hope
I would like to talk to someone over my account
I put my account on freeze but no one did it and know I am having to start over and I am very upset and would like to get this resolved
Anonim
Rude manager
One person at the Fort Wayne Illinois Road location ALWAYS acts like she does not want to be there and never greets you. Just asks if I checked in online. Why ask me if I checked in online when I can scan my card and you find out? She really needs to find another job where she is not face to face with people. Huge turnover here. Wonder why? Also every time I call the answering machine kicks on with the hours of operation and I am told to call back during business hours as they are closed. Really?
Adalynne
Credit card charged twice
My card is being charged 2 times a month every month for several months. I was told when you sign up you can tan at any location. Is this not true???
Anonim
Sun Tan City Omaha Ne. 71st & Pacific
An assistant manager was unprofessional & scolded me for no reason. She is not good customer service!! If & when I go there, I avoid her. This location also has issues all the time. Beds won't turn on. The bathroom toilet sucks. The bathroom is usually clean. I want my 10.99 membership back. The member PKGs are too expensive & so are the lotions.
Jamie
The bed was filthy
I requested a instant and got a fastest that was filthy layed In someone elses sweat! I went to the front desk to let them know and they told me they didnt feel comfortable talking to me.
Jaclyn
My memebersbip isn't working
I can not get kive chat to understand what I'm saying they keep going back to freezing my membership I can get no customer service with them at allNo one answered the phone none
Shelly
Expired paid services
It's ridiculous that there's an expiration date for what WE PAY OUR HARD EARNED MONEY FOR, be that as it may, I will no longer be purchasing anything with this company unless I'm at their door to utilize service right then, if not it's totally not worth my time! Never have I ever paid for services that I cannot use just because I'm not able to get free when YOU want me to.
Kelly
Debit deduction incorrect
Updated by user Jan 28, 2023
Still waiting on response
Original review Jan 28, 2023
I froze a tan account for $5.00 monthly til reactivate. I was debited the amount for January, then charged a $25.00 fee a week later. Contacted my local salon & referred me to Soulutions number that replied to email them no phone contact returned. Invalid email came back 3 times. I've exhausted attempts. Need matter resolved by someone still