Sun Country Airlines Overview
Sun Country Airlines has a 1.9-star rating, derived from feedback provided by 555 customers. In the Airlines and Air Transport category, it secures the 25th position out of 232 companies.
Rating
Contact Information
Website
www.suncountry.com
Phone
(866) 289-9673
2005 Cargo Road, Minneapolis, Minnesota, 55450, United States
Sun Country Airlines Reviews
MAYBELL
I need my refund back
You guys cancel my kids flights on Tuesday and Wednesday. My refund from is $1818.16 that is my refund. Can you guys please give me a call. If i cant get my refund from back, I know what setp i going to take. Because i spent too much money that day.heres my kids name. Euphemia H Gray and my son name is Clarence L Gray.
Todd
Baggage damage
My baggage was lost in Minneapolis and it arrived six days later and I had fish in it which is a perishable product. It probably wouldve been good for three days maybe four but when I received it, it was rotten. I had to throw away the whole cooler and all the fish. I have reached out twice with messages on what to do know what my next steps are, but nobody has returned any of my emails, I did file a claim when it was missing but like I said, I still have not heard back from anybody or please tell me what my next steps would be. That would be greatly appreciated. Thank you so much your time Todd.
Kase
Lost item
iPad left on plane has been found but want more information about deliver , it is coming by FedEx but I havent received any tracking information, please send info
Anonim
Charge twice on my credit cardcharged on my credit card
We put a charge on my card to pre-pay for baggage Tell me and my sister both paid another $50 to get our begging Shawn when we got to the airport there was no report of it. But I have to charge on my card for $120.
vontwella
Miss my flight
Waiting on wheel chair for my daughter we need to get homeshe is disabled american airlines put us up at a hotel because we waited 25 minutes for a wheelchair please get us home today.
Mary
Double charged on my credit card
I was double charge for baggage. I need to get one of the charges off. So please have somebody call me at 763-370-**** Mary thanks
Osama
Checking on a charge on my credit card
Noticed a charge on my credit card to Sun Country airlines and just wanted to see who had made the reservation, have tried to call customer service but been on hold for 30 minutes, the prompts don't give you just a customer service rep, it is for flight times, bags, etc, would just like to talk to someone
Doug
Always end up sick after flying with them.
The last few times I flew Sun Country the plane was dirty when we got on, I have gotten a pretty severe head cold up to 48 hours later. Pretty sure they stopped sanitizing during supposed cleaning process. Time to try another airline.
Noella
Check on bags and seats
I am not a pissed customer, was just checking to see if I had added luggage and seats. But I realized I did not and I purchased them. Thank you for getting back to me
Korene
Pricing
I need information about how much is the cost per bag trying to book a flight but before that I want to know the cost and weight of each bag and how many Im allowed to bring with me
Pam
I am not reviewing
Need to speak to someone about credit card fraud within sun country some employees must have gotten card numbers.. and charged on board.. I used this card on board back in October.. just crazy
Anonim
Refund and lost luggage's
We had a 6 hours flight delay .I had a return flight 5:30 pm but due to 6 hours delay we did get back 11:30 and then luggage was lost and they said didn't know where it was .
Nicolas
Items was missing from my bag
So hard to get to call customer service no option for talk to representative to questions about my issues
Sondra
TSA misinformation
Whenever I fly Suncountry out of Savannah they never have my TSA number. When they try to add it to my ticket they say the birth dates dont match. I fly many airlines quite often and never have this issue. When flying out of Biloxi they are able to add my TSA without issue. I called the consumer number to try to get this corrected. The woman told me I had to call a different Suncountry number and when I requested it she hung up on me. TSA said its an issue with your records but I seem unable to get this corrected. Very frustrating. Its a problem only in Savannah Ga.
James
Finding gate at LAX for Sun Country Flt: SY422
Our board pass for our 5:30 flight to MSP from LAX did not show a gate # but did say Terminal 1. We arrived early and went through security and looked at the "departures" board to learn what gate to go to. Nothing was listed. There were no signs showing where to find Sun Country. We called Sun Country customer service and they were no help. We asked several LAX staff to no avail. Then we then lucked out and found a LAX staff person in a yellow vest who told us that we needed to board a bus to take us to a remote terminal with gates 200-210, where our flight would depart.
troy
Lost luggage
flew out of msp 5-1-23 to Las Vegas connecting to Dallas checked bag staff left bag in Vegas bag rep said wait till bag machine stops guy long gone, said they told us we had to get bag on 2nd plane ourselves.if you were going on connecting flights why? they never said that call email,they have no answer,today 5-4-23 they have no clue where bag is, no clothes meds wife sick ( no meds) toiletries 5days had to buy $150. so bag supposedly get here Fri 5-5-23 leaving sun 6pm to go home spent $992.00 on round trip wth bags ,so nothing no comp filed complaint with mn attorney gen & corp bad trip stress,
Carolyn
Luggage didn't arrive
Im in South Carolina for my sons wedding and my suitcase did not arrive with my flight! It ended up in Las Vegas, I paid $60 to check suitcase in. When someone finally answered customer service 2hrs later. Sun country said I would not get a refund or reimbursement. They claim it was checked in late and no help! Why was it sent to Las Vegas and why did they say it was checked in late! I was there on time!! And why was it sent to Las Vegas??? Manager of baggage claim was at a funeral and was not able to be reached till Monday so nothing could be done!!! Help I have no clothes No shoes and my gift is in my suitcase!!!