Suddenlink Overview
Suddenlink has a 1.5-star rating, derived from feedback provided by 2700 customers. In the Telecommunications category, it secures the 15th position out of 1158 companies.
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Suddenlink Reviews
Kady
Poor home service
Service goes out all the time & poor signal & there is always a glitch in the upper channels where it hesitates & the sound goes in & out
Laurina
You guys r so awful
There people r rude and there internet is never what they say it is and it take way to long for them to fix anything and they just dont want to help at all they just want there money and thats it
Debra
Need a return address for the ups store
Yall keep connecting me with a recording person I want to speak with someone personal . Yall really to high
Samara
Your customer service agents are not helpful at all, rude and do not listen, also they refused to identify themselves when i asked whom i was speaking with
i have a major serious issue and i demand to speak to a manager about suddenlink damaging my private property when you did unauthorized work, i have retained a lawyer and my community multiple neighbors are going to press forward with litigation if this is not resolved
Crystal
This is hands down the worst company and cyst service I have ever had to use.
I canceled this awful service and took my equipment and dropped in off well within the 30 days that I had. Now they send me a bill for $130 for the equipment that I handed to an employee and they will not let me talk to an actual human because I discontinued the service. Worst customer service EVER!
Pete
Installation os incomplete
I still have a exposed wire going across my yard and driveway. The installer said he would be back the next day after installation to bury the wires because he didn't have the tools with him. I called to rectify the situation and it will be 7 to 10 days to bury it..Hopefully it will be fixed within this time we'll see.
Carmina
Trying disconnect my cable due to it is never working properly. No response
1st it took on 3 days to even get it to work and then when it did work they didn't get me what I wanted and now when I try to contact them they tell me they're gonna take care of it and they never do
Shaquil
5 years and we still can’t get decent service
Either I ternets out. Cables out. T-vo box isnt working. Its always some bs excuse and never any solutions. You cant talk to a live person without talking to a robot for 5 full minutes. Then when you get someone that met are from India with areal heavy accent and I can not understand what the are saying. Its not just one employee they outsource the customer relations to India. Im not just being a jerk. I cant understand what they are saying 1/2 the time and they get frustrated when I make them keep repeating them selves.
Tabithia
Wheres my low income discout? I was told id see on second bill but i dont see it
Took all day to finally fill out questions on govt.app to verify if eligible. Still have not received the email w/ code to give to Sudden link. But sales person I signed up with told me I qualified and said I would see the discount on the next bill. NOT SO!! To get phone assistance from solice team who they connected me to had a two hour hold time so I hung up! No one is ever accountable for what they tell you and you can never reach the same person again. You don't need to bother asking the name of who you are talking with because it doesn't matter. They are not accountable for anything and you can't ask to speak w/ them again. THIS IS NOT ANY DEFINITION OF GOOD SERVICE & 2 HR. WAIT TIME IS UNACCEPTABLE
Glenna
You are a thief!!!
I called August 11th to put a service on hold. The agent said everything was taken care of and my service was on hold for 6 months as requested for $10 /month. Today August 24th I get charged my regular charge. I called and I am informed that since my husband had passed away and he was the account holder I could not make that change. Now I have to fill out 3 pages of paperwork, make a trip to this property to get modem numbers and fax all that in. Thats probably going to give you 2 more months of payments even though I was led to believe the service was put on hold on August 11th. You are a thief!!
Allan
Poor service
Outages are frequent. Billing over charges. Take months to resolve issues. Price gouges. Customer service or tech service has no idea other than reset your modem. Charges for equiptment you never had. It's snuck in there.
Angela
Had a technican come out brought me the wrong box and told me to call in to get the correct box and being overcharged
Im being changed for a box that allows me to have on demand but technician brought the wrong box and told me the box I had is no longer available and to call and have someone else bring me a box that would work unforgivably and I need to be credited
Patricia
Never received our $200 giftcard promo.
We moved to Kinston in February of this year. From the first phone call with Suddenlink in January to set up service to this very day, August 15th, we have had nothing but aggravation and ZERO help from this horrible horrible company. We were supposed to receive two digital boxes and only received one and then supposed to receive a $200 giftcard promo after two months. Never received the giftcard and every person I have spoken to "cannot" help/"will not" help. I feel like I am trapped in an insane asylum EVERY TIME I call Suddenlink. Grrrrr!
Rebecca
I have paid for new service and they have scheduled two different appointments to get my cable hooked up
Two different appointments for new service hook up and no one showed up.I have a very important Schule and I need my service connected please respond and get my service conned
Thomas
Canceled and Trying to bill after cancelled
So a long story short it took them 6 months to get my service anywhere close to the one gig and it wasn't even them who fixed it, it was me and 1 of the technicians that came that came because the the maintenance department would just continue to close the ticket and never fix the problem... But that's beside the story here... So I canceled my services a few days before the renewal date, I asked the person if I'm going to get charged and they said no, And I have the recorded phone call to prove that and that they told me to return all the equipment immediately which I did... As you imagine the next month after canceled services and not even having the equipment in my home in my home anymore, they still tried to charge me... I have called customer service 6 times, and all 6 times some liar from overseas Gives me some BS story that the charge will go away, and I have those phone calls recorded as well. And here I am a month and a 1/2 almost 2 months later with them still trying to bill me and even sending me email/txts saying that they're going to take it out of my card that's on file which they have no authorization to do. So my guess is that these clowns are going to send it to collections soon, even though they have told me that I don't have to pay it, and that it will be fixed, and one person even told me to wait for an email because it will be refunded even though I never paid...And as you could imagine if that does happen they will be getting a letter of intent from my lawyers...
Steve
My TV doesn't work. On July 27th I can never talk to a live person. The robotic answer was to reboot my TV and when I rebooted my TV it turned off completely. So I had no TV at all last night. I had n
Suddenlink TV is terrible. The last 4 months they turned my TV off about 1:00 a.m. in the morning, and when I call the toll free number they said that I owe them more money before they could turn the TV back on. I was speaking to a robot, there are no live customers rhaps at night. So I had to pay four different times more than what they originally charged me. Last night my TV was not working well on the 27th of July, so I called her Suddenlink toll-free customer service number. It says I owed another $46.76 to get the TV working again. I paid by my charge card again, and then I talked to a robot who said he was going to reboot the TV The reboot never worked and turned my TV off completely. I was so angry I finally got a live agent on the line, and he told me that most of Victoria Texas was out, I did not have Suddenlink. I do not believe that at all. He wanted me to wait till Sunday before I send out a technician, and I said no way. So today, the 28th of July I was without a TV all day and all night, but I should have a check coming between 8:00 and 12:00 p.m. in the morning, on July 29th. That's what that was because I would not accept Sunday for technician to come out. And I told Suddenlink that I need to get a whole free month, for all the trouble that Suddenlink always puts me through, and all the days I'm without TV, and the last 4 months when they turn the TV off automatically about 1:00 a.m. in the morning, so I have to call the toll free number, which wants me to pay so much more money by credit card, before the TV will be turned back on. This TV better be fixed by tomorrow morning July 29th, and I have to wait for technician to come out between 8:00 and 12:00 a.m. in the morning. I vow to get rid of Suddenlink within one month, and somehow go to dish satellite. Suddenlink is horrible, with their TV service, and they're always trying to over Bill me about $60 a month. I've had lawyers write them twice in the last 3 years and, to a l t i c e in New York state, who owns Suddenlink. The certified demand letters by my attorneys did help some. I'm a senior citizen only supposed to pay about $50 a month plus the taxes, but they raise them every month, and each month the itemizations are totally different, and then they always want to charge me a $10 late fee. I'm a pissed off consumer at Suddenlink, and they have complaints throughout all the Southern States around the Gulf of Mexico and above. Hundreds and hundreds of complaints from different towns concerning their service, they're billing, and how crooked they are. I need your help to resolve this. I want a free month of Suddenlink, and I want my TV fixed by tomorrow. And I want suddenly to stop lying to me and telling me there's an outage all over town, because there wasn't. My box is probably no good and it needs to be replaced. And they never reimburse me for the days that I don't have TV, and I told him I want reimbursement, but this time I want a whole free month of Suddenlink for all the crookedness and *** that they've caused me. I need your help because I'm a pissed off consumer who is going to dish Suddenlink completely, and go to dish satellite