Stitch Fix Overview
Stitch Fix has a 3.2-star rating, derived from feedback provided by 2500 customers. In the Footwear and Clothing category, it secures the 20th position out of 2429 companies.
Rating
Contact Information
Website
www.stitchfix.com
Phone
(844) 386-3850
One Montgomery Street, Suite 1500, San Francisco, California, 94104, United States
Stitch Fix Reviews
Michelle
Can not reach anyone to ask questions
I have a debit on my bank account and I have not received any deliveries from Stitch Fix! Please respond to my concerns !
Jessica
Return policy
I work 24/7, didnt realize I had a 3 day window to return. I didnt even open the package until 7 days after receiving.
TammyTheRed
Question about payment
They were extremely helpful their clothes are of the highest quality. You can try them on at home and send them back. Every item is perfect and the stylist has changed my style for the better. I'm extremely satisfied. You have to try it and when you do, use a discount code. If you decide you don't like it, send everything back. You can keep what you want and send back what you don't
Nimat
Love Stitch Fix
I had to exchange some items due to size. Chelsea the sal s rep was very helpful. Chelsea was able to find the sizes l needed and even explained to me about a members pass. I was very happy with the excellent customer service given! Thank you for having such a caring and helpful employee! I will be making other purchases and recommending your service to friends and family! Nimat
Tesia
I wanted to change my order
The representative was very helpful and I was able to make my exchange without any issues. I had to exchange one item for another size and was able to retain my discount. Thank you
Irine
Account deleted
I'm beyond pissed I ordered from this company and my 1st fix never arrived and then the 2nd I disliked everything and I sent it back just to get an email saying they were canceling my account because they didn't get either fix back yet!! Which they should have gotten the whole fix I sent back or at least been notified it was on its way back and we'll the 1st never showed up so there was nothing I could do about that!!!
Dorothee
Order delivery
Order didnt deliver on time and theres no tracking for me to track my order. No one answered phone when I called to get help
Rebecca
Unsubscribe
I want cancel my subscription I thought I already done that and my refund it is 153.36 plus 20.00 I need this back into my account I have plenty of clothes for now my email has changed I need your Help ThankYou
LESLIE
Cancel account
I only signed in to look around but apparently committed to a subscription. Please cancel all transactions and do not charge my pay pal account anything. The website is horrible and the phone number is just a recording. Please confirm via email to navyfamily@***.com. LeslieMcAuliffe
Molly
Another bad fix
They dont listen to notes, they seemingly dont look at a Pinterest board to put together. Theyve sent me the wrong sizes colors and styles almost every time.
Krysa
Damaged wedge shoes
I purchased a pair of wedges and not even a month later and wearing them only for the second time, the wedge came completely apart from the sole as if the glue had melted. I was disappointed as the wedges were cute, comfortable and also a bit expensive. However, customer service took great care of me and painlessly gave me a refund for my damaged purchase and I didn't even need to go through the hassle of sending the damaged goods back! A+ to the customer service team!
Betty
Want to cancel
I did not like any of the items that were sent to me. I have also found it difficult to set up my account. I would like to cancel. My phone number is 608-317-****. Please contact me at this phone number or my email, bettybaldner@***.com.
Maureen
Needing help for a return
I wanted to cancel my stitch fix, and also returned the first items that were mailed to me. But I dont know how to do it, and cannot find on the website how to go about this. Could you please help me!
Marisol
Return my fix
Need cheaper price to met my budget . I need more time to do my payment.Can you send copy of my bill .
Mary
Want to cancel and get refund
Cannot get into account, clothes never right, mow no one answering call, the want people to get on Hello/stitchfix and pay for something called Howdy to talk to you virtually. This is Bull and ill never recommend Stitch Fix to anyone
Theresa
Returned items 29 days ago - still waiting for credit
I returned approximately $500 in clothing and accessories to stitch fix on 12/28/22 by dropping off the items in the prepaid envelope provided and delivering the bag to post office. After 10 days I contacted stitch fix to inquire about the return, it was then they sent their carrier to pick up the package. I did not know stitch fix used their own carrier service and the entire time my package was waiting at the post office for them to pick up. Their carrier scanned in and acknowledged returned items which was proven when the sales rep informed me and named off each one. The status update has been stagnant since January 18th stating its in transit to TX. Ive made multiple attempts to communicate with customer service to resolve this. I dont understand why their carrier either mishandled or delayed has to be my fault. This has created financial hardship and much headache. I never get the same person and each time I have to explain the situation after which they ghost me and never follow up. Ive researched for management Ive requested a higher contact but no success. Ive been with stitch for a while now and this is the first encounter as such but its very poorly handled and I feel theyve been unfair and unprofessional at investigating whats happening and with promptly crediting my account. Again. Tomorrow will be 30 days on this return which seems very unreasonable.