Star Cinema Grill Overview
Star Cinema Grill has a 3.3-star rating, derived from feedback provided by 9 customers. In the Cinemas and Theaters category, it secures the 21th position out of 76 companies.
Rating
Contact Information
Website
www.starcinemagrill.net
Phone
(281) 557-9300
1650 Highway 6 Suite 170, Sugar Land, Texas, 77478, United States
Star Cinema Grill Reviews
Pam
Bolingbrook, Il location
Hi, I came in today to make informed choices about my plans for tomorrow. Im bringing in a group of 8 seniors and I was fortunate to encounter Dicari ( not sure about the spelling, sorry), a young man who politely and efficiently explained all the options and services, including the use of the elevator, escalator, food choices, seating, accessories for hearing impairments and anything else we might need. I owed a bakery for 16 years in the city and I would have hired this young man in a minutes. Welcomed me with a smile, was patient, polite and well versed. Well done. We come here often-my first time hauling around a bunch of seniors (lol! Im 67 but the youngest senior of the bunch)
Jurrell
Cancel ticket
Confirmation number 933380****16 do not know where this Vintage cinema is located was tring to book in Conroe, Tx, would like to cancel this purchase and requesting refund for 01-07-2023 for the movie "whitney houston i want to dance with somebody" showtime 11:30am.
Anonim
Complaint on front register. 10:55am
Employee at front register was having a 10 min long conversation about her favorite drinks and foods. Didnt feel right having to wait to get tix. Was a bit late for the movie.
Lailah
Lost Item
went to watch a movie with my girlfriend, later found out that she left her wallet in the seats, and ive been trying to reach out to star cinema grill for the longest to ask about a lost item and absolutely no one is answering the phone at all, highly disappointed at this..
Victoria
Unsatisfied
On July 4,2022 I had date night with my daughter. we received our drinks warm and food cold. The tray on my set was sticky. I use to enjoy eating and movie you would think with the prices we pay we would be treated better. I would appreciate a reimbursement or something so that I can enjoy movie and dinner with my daughter so very unhappy went to Vintage Star
Demetria
Customer Complaint
Hi! I normally have a great experience at your theatre in Vintage Park. But my last two visits have been rather nasty. I wanted to bring it to your attention in hopes that you can bring about change. The issues have been cleaning and sanitizing. I have always chosen your theatre over AMC because it was clean, sanitized, smelled good, and the bathrooms remained cleaned. Although Covid is slowly moving to a thing if the past I dont think retailers should start relaxing on the protocols that keep everyone safe and allow everyone to enjoy a nice clean environment. My past two visits the ladies restroom has been dirty; toilet paper all over the floors, toilets dirty, and counters nasty. In addition, our reserved seats were dirty with good and trash, the leather on the seats is peeled away, and the cup holders were caked with something. On this last visit, the seats were so dirty I stopped someone in the hall and asked if they could have someone clean our seats. A guy went in and removed the trash, but nothing appears to have been wiped down or sprayed with a sanitizing solution. He also didnt let us know he was done and we could go sit down, he seemed annoyed when I first asked. I do understand being short staffed and I do understand multitasking, but there is no valid excuse for what we experienced or the response. Thank God I carry Clorox wipes with me so I wiped it down myself but I feel bad for any other theatre goer who sat down not realizing the theatre room was never cleaned. There is also a foul odor in that theatre. It smells off. I really would love to continue to go to your theatre because I do like it but some serious improvements and updates are desperately needed. The theatre should be cleaned, vacuumed, and sanitized after every movie. The bathroom should be cleaned and checked every hour or two hours to ensure it remains cleaned and sanitized. There are also seats in all of your movie rooms at the Vintage Park location that should either be redone or replaced, they look very distressed. On a brighter note our waitress was very nice and sweet. The food tasted great and was nice and hot. Our drinks were also very well made and tasted great. Thanks for your time
Donatello
Did not movie tickets. Request refund.
Cannot leave message because your voice mailbox is not setup. Totally bad customer service!! ........,....:.:..:...,,,,...................
Anonim
Printing barcode
I need info on accessing and printing the bar code for Glenda German, 1000 Farrah Lane #515, Stafford Tx 77477 832 443-**** Or maybe you can issue me a promo card with remaining ballance. Please advise.