Staples Business Advantage Overview
Staples Business Advantage has a 1.9-star rating, derived from feedback provided by 30 customers. In the Professional Services category, it secures the 45th position out of 763 companies.
Rating
Contact Information
Website
www.staplesadvantage.com
Phone
(877) 826-7755
500 Staples Drive,, Framingham, Massachusetts, 01702, United States
Staples Business Advantage Reviews
Terri
Website advertises one-day turnaround and let me choose it. Wouldn't let me cancel.
Updated by user Jul 22, 2023
Never, nor will I recommend it.
Original review Jul 21, 2023
Yesterday, I ordered post cards on the Staples Advantage site. It advertises one day turnaround. I selected custom date for today, and put the order through. A few minutes later, I received a confirmation for next Friday, the 28th. Site wouldn't let me cancel. So I called customer service. They said they would cancel it. They said it was sent out to a 3rd party vendor, but they would contact the vendor. Today I received an email from Staples Advantage saying custom orders can't be cancelled and it would be shipped. This is not on the website. It says custom orders need to be cancelled within 1/2 hour. I cancelled within 15 min. I would NEVER recommend Staples Advantage. And, I'm cancelling our account and won't use Staples again.
Hailea
Did not receive my auto restock order
I called Staples 5 days before my auto restock was to be delivered to see if I could get my order delivered earlier, but they could not. The day they were supposed to be delivered they did not come. I called and they said they would not be delivered till 3 days after scheduled. I dont understand why I had to notify them 7 days before my scheduled delivery but they dont have to let me when my delivery is 3 days late?
Kristi
Didn’t receive laptop in January
My business placed an order in January for a new laptop and I never received it but only received the docking station I called the month afterwards and they could not even find the order in here it is October of the same year and I still dont have a laptop nor a credit and no one at Staples can seem to find the order this is ridiculous over $1000 lost. Legal action will be taken within the company I work for. All I got was due to Covid there have been several people that have quit and got laid off therefore they cannot find my order what the heck is that
Anonim
I was redirected to staples website
*** I just wrote a long explanation of what all is still going wrong then I thought i should add this *** to my essay becuase it best summerizes how I feel right now. When I choose the *** it replaced my long detailed report ot right nowninstead of complimenting it
Anonim
Unreliable
Login info doesn't ever work. "Forgot your password" email never comes. Had password reset over the phone and placed an urgent order at the same time for printer ink for our office. Was assured delivery yesterday, which would have been perfect because our printed completely ran out of ink yesterday. Didn't receive it. Tried to login using new credentials. Again, didn't work. Called again. Took forever for the rep to even find our account. Once she did, she told me the item was on back order. Excuse me?! Nobody could let me know that? I could've had it the next day with Amazon, but thought since it was ordered there in the past it would be a no-brainer. Wrong! I will never order another thing from Staples. You've lost our business. Furthermore, your rep for our office calls too much when I already told her I order as I need stuff. She talks like a robot and keeps me on the phone forever. Annoying as ***
Anonim
Confirming we have the business account, otherwise signing up for it.
I talked to an awesome representative and she was extremely helpful and answered all my questions. I usually don't fill out reviews, but she deserves a shout out. Thank you!
Anonim
Stay-Away Small Business
After an ownership change from being under a large for-profit corporation to becoming a small non-profit our pricing increased dramatically (like five times the price!). Since that time i have not placed an order nor have i visited staples in person. everything is cheaper on amazon. makes no sense as our line of business has not changed. you would think that a large, reputable company might offer reasonable pricing to small business as well regardless of the business category they fall under.
Bo
DO NOT SIGN UP
After agreeing to sign up soon after I realized it was a serious mistake, most of the products that they have are actually cheaper on Staples.com I was informed that during the first year I could cancel at anytime and receive a full refund, from the time I first called to cancel, it has been almost a year and they have still not confirmed that the account is closed and I have never received the refund. I was told that due to the fact that I had already saved more than the initial cost of joining that I was no longer eligible for a refund. The same individual keeps calling me and the Caller ID keeps changing to a different location. And I always get the same story that I should stay with them, I have told them over and over again to confirm the cancellation, and I am told they did in fact closed the account and this is just a courtesy call. The last time (Today) I told them to never call me again, I do not care about the refund and if it was the same phone number every time I would block it. Whatever you do - do not get involved with them. And on a second note despite the fact we purchase from Staples.com, lately the prices are so much better at Amazon for exactly the same products. So we are comparing prices before we buy.
Andrew
Track a package
Package was supposed to be delivered today. Was a no show!
Anonim
Ordering via website is fine, but......
The online website is easy to navigate through and the chat reps are always SUPER helpful whenever I have questions or need assistance with returns or product info. My main issue is the Territory Manager or Account Manager (Steven Kuznetsky). He is not responsive AT ALL. Most times I have to send 4-5 emails, and then reach out to the STAPLES CHAT, and then they send him an email, and then he'll respond. This has happened SEVERAL times and I've asked for a new account manager but I guess that was not possible. I hardly ever reach out to the territory manager unless it's something that the chat reps cannot assist with. It really should not be that hard to keep your clients happy. Even if you're unable or don't have an answer, don't leave your clients in the dark. Overall experience with the website (ordering, tracking, invoicing etc), rating is a 10 Experience with my territory manager is a -10
Tara
What an amazing customer service line!!
The help I received for a return was incredible. Staples really knows how to treat their business advantage customers. I was moved to the front of the line for in-call waiting and was sent straight to a representative. The service was so fast and painless. My representative assisted all my return needs and all I had to do was let him know what I needed done, I didn't have to lift a finger!
Kim
Nothing but turmoil
I've had a business advantage account here for about 5 years now. In 5 years I've had several sales account reps. They change them like people change their clothes it seems. You set up lists to re-order off of their site for items that you buy consistently and your sales rep sets up prices that you've both agreed upon. Constantly the contract prices are being changed without notification so one month you're paying $10.99 for something and the next your paying $21.99 and if you don't catch it, you're paying way too much for something you can buy much cheaper on Amazon. Anytime you call for a sales reps assistance you either cannot get a hold of them or some person in their customer service department which barely speaks english advises you that your rep changed. I've just started ordering elsewhere because this place is always turmoil. There's nothing about this place that's easy yet they give you a button to press that says "That was easy". Not easy at all.
Anonim
It's actually called: Business DISADVANTAGE
Staples Business Advantage is sometimes a joke. There have been several supplies that are more expensive to buy through the business site than through the normal Staples site. Not to mention that they also carry different items. The website itself is not very intuitive when searching for something specific. I needed to reset my password once and after going through the simple steps the last screen informed me that it could take up to an HOUR to receive the password reset email, which I never received. So I decided to call the customer service number. The menu was horrific and quite aggravating to listen through, and if you don't remember the number you might need, the menu does not repeat itself. The customer service agent I spoke with was nice and helpful, but her Indian accent was so thick I could just barely understand her, and I'm not even over the age of 30. Though I'm less concerned about accent since she was very kind and more concerned with the fact that Staples charges business's more for products and resetting anything through their website or searching for items is a joke. However, the shipping is fast.
Pamela
Returns
OMG, customer service sucks, had to return something and still don't know what was said. The person on the phone didn't speak English very well and gave me no information about when my return would be processed. I will try not to use this vendor again.
Brian
Terrible for small business
We were told by a sales rep that they would be able to accommodate us with whatever we needed to order and would get our own order rep. None of this was true, most of what we needed to order was the same price or more expensive than amazon or Costco and now we keep getting the run around with trying to cancel our account and continue to get charged a subscription fee.
Anonim
Ethically questionable
A Staples Business Advantage Sales Representative was in contact with our company. I explained that I was not available to meet and she was very and aggressive and firm in scheduling a meeting. She further explained that I would not be able to comprehend their program unless I met with her and she explained everything to me (a little bit condescending). Her communication style turned me away from your company. No thank you.