Square Overview
Square has a 1.5-star rating, derived from feedback provided by 1500 customers. In the Financial Services category, it secures the 8th position out of 1724 companies.
Rating
Contact Information
Website
squareup.com
Phone
(855) 700-6000
1455 Market St., Ste 600, San Francisco, California, 94103, United States
Square Reviews
Janus
Need help verification
My id would not scan to be verified so I had to refund my customer please let me know if I can get verification another way or I have to wait for new id
Mack
Never git my square reader
I need the actual square reader to start swiping cards. Can I pay for Express shipping. Please let me know where do we go from here. Thank You.. Mack Glover 678 733 ****
Claude
Need to connect to my CRM
I would like for my square to connect with my C I am which is Angie Lee they need information to connect us. They need to know if we are Jason are you Ariel and if what star HTML can you please get this information to me or have someone call me and let me know how to handle this.
Mark
Excessive transactions
Updated by user Jul 28, 2023
Horrible business practices!
Original review Jul 28, 2023
This company is brutally debiting my sons account for the last 3 months. I called to get a resolution and the person (agent) says hold on, let me look at your account. Then hangs the *** up! I have notified authorities and my financial institution as well as my attorney. This is gross negligence and will be handled.
Tamika
I need square to release my money NOW
Square will not release my money they are holding past the time limit specified in the email sent to me in April!!! I WANT MY MONEY RIGHT NOW!!! They wont even allow me to speak with anyone!!!
Sam
John's action problems
I wanted to check on my money the one on Cole it's supposed to be in at least I don't look at nothing you guys about it
Sarha
Cause I want to know when i get the money on the card could I pay off my lloan at one time
I have a different phone number same account with square same email I was asking could I pay my loan off at one time and could you log in my number to my saqare account same email also
Josiah
Hi I’m The business owner
Hi there, Im not sure how this works. I assume a girl who requested her money back after a week of her purchase , broke and lost her bracelet asking for a full refund. I offered to replace it or to refund half the purchase. I feel this is more than fair. She did tell me she lost her job and cant afford. Was very rude and demanding. Payment wasnt taken on square just so you are aware. Is my offer not kind ?
Sabine
Fraudulent activity on our account
Dear Sirs, I called costumer service last Monday the 17th to report a problem with one of our credit card transaction. We were selling our work at a Crafts Show in Gig Harbor, WA and on Saturday the 15th, I sold a ring to a costumer for $500 plus tax, for 544.50 at 11.31 am. I took the costumers card and tapped it on on our chip reader and everything seemed like a normal transaction until I discovered on Monday after the Show, when I routinely checked my credit card statement, that the ring had been charged to our own credit card. How is that possible? My own card was in my purse, hanging over my chair in the back of my booth and my husband's wallet was in his pocket. We tapped the costumer's credit card and not our own. We have been in business for over 34 years and never had a problem like this! We switched to your chip reader, because it was supposed to be a safer way of processing credit cards according to your claims. So, how can this happen? And why did a sale not raise any red flags, that gets charged to a merchant herself? There should be a computer program in place to protect your own costumers! We work very hard, create our own work, which is very labor intense, then we drive long days to a Show and work 12-13 hour days and your company makes thousands of $$ from small vendors like us! Do you not believe for all that, you have an obligation to protect us from fraud or your computer glitches? So far we have not even gotten the courtesy of an email after my phone call to costumer service. I would like "Square Inc" to take responsibility and do the right thing and refund our credit card for the amount above or we are considering to start a class action lawsuit, because we are afraid, that many other small merchant like us have suffered financial losses because of your unsafe processing system. Thank you very much, Sabine Schran-Collings David Collings
SHarold
Never able to reach a live person. They go to extremes to prevent live person.. Even when you call the customer service line you are sent a text to that connects to customer chat (not a liave pr
I could not process a credit card purchase through the virtual terminal. The system was not working and I could not resolve this with a live person.
Pablo
I have not received my payment
I have not received my payment from my invoice from Loadup this morning for $114.20. Invoice number is 000073. I sent the invoice yesterday on Tuesday, July 18, 2023. It seems that Square sent the payment to card number ending 5830 as per the email they sent me this morning.
Diana
Resolved: Nontransmission of Funds
Updated by user Jul 18, 2023
Company fixed the issue and I have been provided with product or service ordered. Once I was finally able to communicate properly the problem was resolved.
Original review Jul 18, 2023
I sell tie dye. My son started helping me. I made him part of the team. We set him up as an employee, so he could sell our shirts at different events. Problem is, even though his account is linked to our business account we're unable to collect what should be over $1000 in sales. I spent hrs on the phone today with 3 representatives. My son gave me total access to"his account". We tried changing his password. He has no knowledge of creating another account. And according to his profile, the account he does have is linked to our family business account, D.D. Smudge. So, tomorrow I guess I'll be back on the phone again, giving you mine and his email addresses: @***.com @***.com and phone numbers: 541-520-**** 541-248-**** . . .over and over again. Unless by some miracle (!!!) someone sees this email and is able to resolve this situation.
Janet
Square reader not connected to babk
Square Representative Sarah helped connect reader to make payment. Excellent service and clear directions to be connected.
Robert
Sorry product
I purchased a new Square D pressure for my well. What should have been a simple task turned into a nightmare. One of the screws for attaching the wires was screwed in from the factory so tight the Philip's slots stripped out. Then the straight slot stripped. Ended up having to drill the screw out. I feel like you had an assembly person jacking with your customers. It makes no sense that screw was that tight. This switch makes about the 30th one I've put on in my 72 years and never had any trouble before. Thank you for reading my vent.
Anonim
CLASS ACTION LAWSUIT NEEDED!!!
THEY ARE NOT FOR THE SMALL BUSINESS OWNERS!!! WILL TOTALLY SHUT DOWN YOUR ACCOUNT FOR NO REASON!!! THEY ARE HOLDING $2500 OF MINE FOR 90 DAYS!!! NO EXPLANATION.... WILL NOT EXCEPT ANY PHONE CALLS!!! SO FOR 90 DAYS THEY WILL COLLECT INTEREST ON MY MONEY AND AS U CAN SEE AS U READ THROUGH THIS THOUSANDS AND THOUSANDS OF OTHER DOLLARS SNATCHED AND RETAINED FROM OTHER SMALL BUSINESS OWNERS!!!! PLEASE DO NOT USE!!!! IF U WOULD LIKE TO BE PART OF A CLASS ACTION LAW SUIT AGAINST THIS COMPANY PLEASE CONTACT ME AT STREETTALKPROMO@***.COM!!!! I WILL NOT STOP UNTIL THEY ARE HELD ACCOUNTABLE FOR THEIR ACTIONS!!!!