Spotify Canada Overview
Spotify Canada has a 2.2-star rating, derived from feedback provided by 274 customers. In the Entertainment category, it secures the 5th position out of 387 companies.
Rating
Contact Information
Website
www.spotify.com
Phone
(844) 296-4636
179 John St. Suite 403, Toronto, Ontario, M5T 1X4, Canada
Spotify Canada Reviews
Mehki
Impossible to contact custoner service at spotify!!
My credit card was fraudulantly used with charges amounting to over $400 made in Australia. When I took my statement to my bank manager, he reviewed it, saw my spotify charge and strongly suspect these charges were made during my first free month when spotify had my credit card info. He stated thst this was not the first time he had seen similar abuse on the part of spotify. He cancelled my card and I was issued a new one. I sincerely enjoy the spotify app and would renew if assured that fraud would not be repeated. How on earth do I communicate this to spotify???
Maryanne
Mischarge and handling
I was concerned about your company trying to do something that is unethical I have contacted you and canceled because I am charged and ads interrupted my paid subscription so cancel and you tried to charge a card I did not give you nor authorize you to use after cancellation
Hellen
Can't login to my spotify acccount
I cannot access my spotify account and I just subscribed on July 31st!!!. I have requested a reset for my password thinking this may expedite the process and still no email received. What is going on? I am a new member and this is not going in the right direction. I need help to get my account working again, and there is no number listed to contact the company. Extremely unhappy and very frustrated!!
Anonim
Spotify not working
Cant get Spotify on my tv and have a account with Spotify on my iPhones I am thinking about canceling my Spotify account no
Andrew
Resolved: Unnecessary charges
Updated by user Aug 01, 2023
Company fixed the issue and I have been provided with full refund.
Original review Jul 29, 2023
I'm recieving credit card charges of 10.49 and we do not have any plans that require any payment to Spotify.
Wayne
My premium is not workin.
Im unable to get into my Spotify account i need to get back into my Spotify as i an and was a long time subscriber , i need help getting my account back , as of now i cant get back into my account
Stephanie
Update payment method
I am under identity theft and can't log in to my Spotify account to update payment method. I keep trying but cant log in
Anonim
Update billing info I can not give new banking information I am trying to register NY debit card it keeps identifying ot as a visa
No complaint I want to continue serviced with u but am unable to ohone and talk to someone to change my banking information the web is not allowing me to do so. so I am behind now in a payment because you could not process the payment due to banking information change
Dennis
Account problems
I need one on one help please and thank you I'm from Canada Ontario my situation is complicated I need some to please call me cellphone I've tried to call but nobody wants to answer the phone it's frustrating it's hard to type what the problem is but I can't get my account back and am still being charged monthly
Anonim
2 accounts new phone help
Yes it did, the wife had no music on her phone and couldn't download anything either so I shared my plan with her and loves it thanks so much
Phylicia
I keep getting an email stating you cannot process my payment.
I keep trying to update my visa to make sure it is correct but it will not go through. I do very much want to keep Spotify. Can some one contact me via telephone? 705-321-****
Alison
Charges we didn't authorize we don't have an account
$11.49 has been billed to an old Visa for many months we do not have a Spotify Account and these charges are not authorized by us. The charge is removed on the 2nd day of every month. I attempted to leave a message and then was hung up on.
Matthew
Horrible account set ups
Im trying to update to premium basically giving Spotify *** money yet theyre telling me I need to know my password no problem forgot my password. Send reset. Password link problem is is that in order to do that I need access to my email which I dont have anymore so its just a never ending *** loop.
Lorna
Can't sign in
I tried calling for help and it hangs up and sends me to this *** Now I have to write an an essay on here to be able to submit???
Ramar
My email and credit card changed. I can’t reach Spotify
Unable to update my account with Spotify. I could not log in. I could not phone. I could not text. I could not email. I have no way to update my account. I am getting warning messages that my premium account playlists will vanish if I dont correct the problem. How can I correct if I cant talk to them?
Asenath
Charged but no account
I thought I may have accidentally created an account for free trail, although I certainly did not remembering doing so. I could not find through FaceBook, Apple Pay or any other avenue I could think of anywhere I have a Spotify account. Messages came back "no account connected..." I then called Pissed Consumer and answering machine instructed me to leave a message. I was frustrated wanting to speak directly to a person, so I hung up and called my Credit Card company. They launched a dispute for the charges and informed me Spotify would have to prove I have an account and if they cannot, I will be reimbursed for the last 3 months of charges and will be blocked from future charges to my card. I have never ever used Spotify and have no idea how this happened. It is an impossible task to cancel an account you don't have.