Spirit Halloween Overview
Spirit Halloween has a 1.7-star rating, derived from feedback provided by 23 customers. In the Party Supplies category, it secures the 7th position out of 38 companies.
Rating
Contact Information
Website
www.spirithalloween.com
Phone
(866) 586-0155
6826 Black Horse Pike, Egg Harbor Township, New Jersey, 08234, United States
Spirit Halloween Reviews
Jennifer
Over charged / refund procedure
On Oct 20 I took my daughter to Spirit Halloween. She got a costume, suspenders, headband, makeup and a lollipop. When I got home and looked at the receipt I realized several of the items had been scanned twice (suspenders, lollipop and makeup, around $18 worth of items). The following week I ran back to the store with the receipt and was directed to a manager. After explaining it to her she said, I wasn't there, and I'm not saying you didn't get those items, but there's no way for me to know you didn't. Ok, fair, so what can we do. She called her manager, and they decided they would need to review the cameras. I had some errands to run, she asked for my name and number, and I told her I'd stop back after my errands. About an hour or so later, I stopped back. She asked me for 24 hours so they could do their process and she would get back to me. She called me the next day and said she could see that the associate must have been having issues with the scanner, some of the items weren't scanning and she inadvertently scanned some of the items twice. I totally understand, mistakes happen. I ask how they can get me the refund and I'm told I have to drive back up there again. I asked when the last day is and she says, it needs to be sooner than later because its past their refund timeframe and she got special permission from her manager to make the exception to give me the refund. I decided to just shake my head and let it go. I told her I would try to make it there this weekend. Now, Im confused as to why she needed special permission to give me a refund for items I didnt actually purchase, when the extra charge was due to an error made by the associate. Im also annoyed that in order to get my refund, that was due to their error, I have to take another hour out of my day to drive out of my way back to their store. At this point, it will cost me more in time and fuel than the refund is worth. Lesson learned, I will pay attention as my items are being scanned and I will look at my receipt before leaving the store. Spirit can have my $18, we will shop elsewhere from now on. (Cant attach a copy of my receipt because the manager kept it with my name and number).
Anonim
Iam dissatisfied
Paid for overnight shipping and it came on the 3rd day and so my Grandson didn't have costume for school event. Talk to customer service and got no help. And if I returned it I have to pay out of pocket to return.
Angela
Selling junk products at a premium
Updated by user Oct 22, 2022
I tried to return the products to the store and at first the employees said I could only exchange the items. I was already not happy they refused to refund the money. Then when I agreed to an exchange and picked out new items, the manager said the previous employees...
Original review Oct 19, 2022
The first time I went to put on one of the handchains I purchased, it BROKE! It broke from simply putting it on! The retractable vampire fangs I purchased (two sets) are also garbage; they're ridiculously huge and won't even fit in my mouth to try to use them. Spirit must know their quality is garbage because their return policy states you cannot return defective merchandise. If it's out of the original packaging, they won't take it back. This scam company will never see my business again! They sell the lowest quality products priced at what excellent quality would cost. They do not stand behind their inferior quality products! They don't make it right when they sell your poor quality merchandise that breaks the first time you try to use it.
Darleen
Not paying your employees
My grandson works for spirit Halloween at Aspen Grove, store number 60984. Dakota is the store manager , he didn't put in my 17 year old grandsons hours to be paid. My grandson did not get any money on his paycheck. I know he worked because I picked him up and spoke to Dakota. Amber Hunt the stores DM refuses to pay my minor grandson and said he has to wait 2 weeks.Jon Stansord the sore LP should be able to validate my grandson has been there working, or maybe Jeff Shasser the territory manager should see that his store is not paying a minor. Or perhaps Michelle Blanchard the GM should check in and see how the Minor employees are being taken advantage of. Amber Hunt made it perfectly known that the store hasn't made enough money yet to pay my grandson all the hours he has worked. Well let me tell you Mr. Steven B. Silverstein my grandson deserves to be paid his money he worked for. Amber Hunt should be FIRED. My grandson was in tears , he had plans to go with his friends to the mall after school since it was his day off. Dakota, Amber Hunt, Jon Stansord, , Jeff Shasser, Michelle Blanchard should be ASHAMED of themselves for treating a young kid this way. DO NOT SHOP SPIRIT HALLOWEEN STORES . Shop party city. Location Littleton, Colorado Pros Grandsons job Cons Amber hunt is using young kids to work for free Loss 200 Preferred solution My grandson pay check NOW
Malia
Awful in store experience
Presented the buy one get one 25% off to the associate and they informed me it will work on one item only. The coupon does not state that anywhere and was extremely rude the entire time we were in the store. Not to mention the coupon works online on multiple items. Later cOntacted customer service they said it will be honored when I called back to have it honored Im getting the run around again. Waiting for a call from the girls boss. If the coupon stated one item it wouldnt be an issue but you cant just say its one item because thats what you want it to be. Nowhere does it state that.
Anonim
FRAUD! Won’t refund my return
Returned a defective animatronic months ago. Spirit Halloween approved the return but made me pay another $50 in shipping cost to give them back a product that arrived defective. Now theyre claiming the tracking number for my return isnt in their system. I sent it to them and had it verified with the shipping service. Its been two months and NOTHING. No money has been refunded to me. I am out $500 now with no recourse. Paypal, BBB and the attorney general of my state have been contacted.
Christopher
Refund
I havent received the refund exchange that I made 2 months ago & would like to speak to any person that could help me get my money back.
Marlene
REFUND
On October 13th 2021 I sent a return of pyt mechanic jumpsuit xl 14-16 Item#0122**** Customer Order#60263**** for $24.99 back to Spirit Halloween . Spirt Halloween received it on Oct 18th 2021 I have called numerous times and i get its been returned and i will put a rush on the amount due back to you but as of Dec 2nd i still have not received it. I need someone who is in authority to get back with me and get my refund refunded i will be calling again when your phone lines are opened. It is now going on 2 months come Dec 18th this is unacceptable. My next step will be getting my lawyer involved i would rather not do it but i would like my refund back since i did return your merchandise on Oct 18th 2021 Thank you
michelle
No paycheck for my son
this is Cooper Fryrear mother He is not received his paycheck from spirit Halloween here in Taylorsville, Utah He was suppose to get it last Thursday or Friday please call or email me back
Alex
Dishonest or deceptive business practices
My daughter and I have been loyal customers of Spirit Halloween for years, spending literally thousands of dollars to outfit our house, including the purchase of roughly 18 animatronic displays, most of which came from Spirit, including 12 new ones this year which totaled well over $2,000. This year alone, we purchased Wacky Mole, Henry Hustle, Harriet Hustle, Evelyn Leech, two Beetlejuice units (because my first one was stolen from my lawn), Harvester of Souls, Night Crawler, Sitting Scarecrow, Mr. Dark, Sam, and Lord Dakhanavar and this doesn't even begin to include the non-animatronic decorations purchased for both inside and outside the house. This year, thanks to a recommendation from another customer, I began investing in their fire and ice spotlights for the displays. When I realized that they were utilizing the same lights in some of their displays, I inquired with the staff to determine if they were sold toward the end of the season, which I was told they were, just like all display items. Over the course of the next two days, I drove to every Spirit Halloween retail location within 45 minutes of our home to have my name put on the list to be contacted once they were given authorization to begin selling them. To be clear, their display lights are a string of five red spotlights which they were selling for only $10 a piece as compared to the roughly $30 I was paying for each spotlight. Given our large number of animatronics on display, I was attempting to purchase two or three of the strings. I was told at roughly seven stores that I was the first person to request them and I would hear from the store within the next week or so. At two additional stores, I was told that I was the second person on the list, but that I would be contacted if the first person failed to respond. Ultimately, when all was said and done, I did not receive a single phone call from any store and the lights were all sold out from under me. As you can imagine, this left me with quite a bad taste in my mouth and now to replace the 15 lights I would have purchased for $30, it will cost me close to $500. What exactly is the point of having these lists if you're not going to actually call the people who make the reservations? Considering how much Home Depot has significantly upped their game with their animatronics in the past year or two, I am seriously going to have to consider them for all future purchases. At least, their customer service has never failed to contact me back when taking my number and has always assisted me with completing my purchases. I'm attaching an image of just our front yard so that people can see that I am serious about the amount we have invested in these animatronics.
Samy
Problem at your location
I went to sherman, tx location to return the custom because doesn't fit. The manager Ashley had a bad attitude with me since first time, smelling my custom and telling me was messy and smell bad. Behind me was another customer she didn't check his custom and just told him to go and look for another one. She didn't returned my money or let me change my custom. Racist people I don't go there never again. We are living in multicultural country, this is just a shame for this location
Karen
Rude unprofessional staff
I went in to buy a bunch of stuff and left with nothing. Apparently the staff thought I was going to shoplift. They even tried locking the doors before I left and acting as if the door were malfunctioning. They were open and working just fine when I walked in the store. Merced Ca is a joke with very rude staff I will never shop in this store again. I had planned on spending a large amount of money and now must go hunt costumes down for 5 kids and 2 adults elsewhere. Unbelievable truly unbelievable and disrespectful!!
Mitzi
Stole from my acvount
I went to the Maplewood MN location. Purchased a few items with my card. I was the only consumer at location Went to my car realized I did not have my card went back in asked if they had my card was told no. Checked my account a charge of 45.00 was done by pppeterson which is a pay pal account in Maplewood Called my bank when I got home froze my card and account. Called corporate want them fired
Nick
Received damaged box
I paid a ton of money for the buzz saw animatronic and I received the box with a giant baseball size hole in it and all corners dented damaged. This was supposed to be brand new for the amount of money I paid. I was told to email guestservices@***.com and heard nothing. I bought 6 animatronics online and 4 in store and to be treated this way is inexcusable. I paid a ton of money and should receive an item in good standing! I called spirit twice and received no help. I will never pay another penny to spirit especially after buying 10 animatronics
Rebeca
Dissatisfy Customer
I made a purchased On the 10/21/20 using Instacart, I received my order and the size I ordered were too small. I went on the 10/23 to exchange to a different size and I wasn't able to do so at the moment because area leader needs to authorize the exchanges. Lovely cashier said that I have until the 31st of October to exchange. Area leader is only available mornings and does not pick up the phone on weekends. I understand I work in retail. I went again at the time they had said and this time they told me I needed an actual receipt which I didn't receive since it was from Instacart I did have a receipt from my emails and it showed proof of purchased. The Manager told me to call Spensers which I don't know whats that since I don't purchase there. Anyways I called customer service for a solution, and they found my actual receipt and email it to me and told me I shouldn't have an issue. I go to the store and guess what!? I have an issue. They arent authorizing any exchanges and I understand that but I have been trying to exchange it since the 10/23 and it's the 10/29 now. I told the cashier that I would call the representative, so they can talk to them and give them authorization to do an exchange. So the representative calls the store and the manager goes gets the phone and puts it on silence. And walks away. I DON'T UNDERSTAND WHY I CANT MAKE AN EXCHANGE TO A PRICIER CUSTOMS AND I'm PAYING MORE MONEY.I DIDNT WANT MY MONEY BACK I JUST WANT TO EXCHANGE IT.why the manager had to be shady like that? Im confused, Im that type of person that won't make a scene or yell at workers because I am a worker and work in customer service. I just want to know why manager gave me that service. Im so disappointed. Im stuck with 2 customs that dont fit my kids. We been through a lot and wanted to make them wear at least a custom and be at home. Extremely disappointing. A: We want to make sure you are 100% satisfied with your purchase from SPIRIT Halloween.We will gladly accept returns that are unworn with the original accessories, are in new and resalable condition, and in the original packaging within 14 days of you receiving the items.