Spirit Airlines Overview
Spirit Airlines has a 1.7-star rating, derived from feedback provided by 2100 customers. In the Airlines and Air Transport category, it secures the 3th position out of 232 companies.
Rating
Contact Information
Website
www.spirit.com
Phone
(877) 728-3555
2800 Executive Way, Miramar, Florida, 33025, United States
Spirit Airlines Reviews
Clearence
Refusal to give a refund
Scheduled non stop light thru Capital One Travel and then chose and paid for seats and checked luggage. Spirit changed my flight by 1 day so I lost one day of my trip. I agreed even though I was upset about it. Thought all was good but hen but once again Spirit changed my non stop flight to a flight with one stop. Change went from 4 hour flight to a 12 hour total travel with the one stop and layover. Spirit literally decreased my trip by 2 days. That is totally unacceptable and I tried to cancel my reservations and get a total refund which I thought Spirit okayed after some intense conversations with your agents, I did experience 2 agents who were great and took care of me but others were terrible. does anyone ever listen to the recorded conversations? Anyway they are now telling me and Capital One that they can only give me a flight credit and cannot give me a refund because I used the credit already. The flight is scheduled for 10/06/2023. Why would I use a credit to fly with atrocious company. Who knows how many more changes will happen in next 30 days. Would this be acceptable to whoever is reading this message? I just want my complete refund paid to me and Capital One. I did not cause this problem, Spirit did. If anyone in this company cares or has any integrity, I would expect they would agree totally. This is one of many areas I am filing complaints or providing sub par reviews to. I expect immediate assistance in this matter.
Anonim
I want to canceled my flight
I put insurance in my boarding pass and had to cancel for personal reasons and didn't get my whole refund and I didn't get it back got only $500 while they kept over $100 dollars its extremely sad how they are stealing our money on times with everything getting more expensive. I'm really upset will not travel again through spirit once my credit is used
Ben
Horrible service !!
Updated by user Aug 30, 2023
No updates
Original review Jul 31, 2023
Wow. I will never fly again with your company Wow this company is the worst. I cant even dkdkdsddffdkjdjjdjdjdkxkkxkdkdkd
Sherry
To put a claim on my luggage
This is the second time my luggage has been damaged and I never received a replacement from you. Now today when I get home I found out that the wheels on my luggage were broken I have pictures of the damaged wheels if you need to see. I would like to have a refund or my luggage replaced.
SauWai
Re: Request reasons for flight cancellations of NK 2803 dated July 22 for travel insurance claims
To whom it may be concerned, I am writing to request Spirit Airlines to give me written reasons of the flight cancellations from Orlando to San Francisco [NK 2803] dated July 22, 2023. My confirmation code is EELLJS, I bought the ticket from trip.com. Because of the sudden flight cancellations, our family of four definitely can't catch up the connected flight from San Francisco to Toyko on July 23 am. So we have to cancel our connected flights immediately through trip.com on the phone, then bought a new set of air tickets at double cost from Orlando to Toyko in order to continue our original plan of traveling at Japan on July 24 onwards. Trip.com has helped me to chase for the refunds and the reasons for flight cancellations, while the refunds still waiting for your company to be approved, yet your company failed to provide any reasons for the flight change. But the reasons is the critical point for whether I can make any claims of my travel insurance. This is my first time to try Spirit Airlines, but it is a very disappointed experience. Please don't disappoint me further for refusing to give my travel insurance company a reason for the flight change. Many thanks for your kind understanding and looking forward to your prompt reply. Best regards, Leung Sau Wai
Josilyn
Spirit has the worst customer service, very poor resolution to issues!
Booked my next flight with Frontier Airlines! You should too. Spirit is awful! Planned a three day trip to Vegas. Flew Spirit out of Detroit. The flight was delayed 9+ hours. Boarding should have occurred on or about 9:20 pm on June 1 with a take off of 10:02 pm. The flight took off at 6:20 am the following morning June 2. The gate agents provided very little information during the delay other than they were waiting on a pilot to come in off another flight. During the wait time, the pilot that did show up "timed out". Eventually the staff announced the flight would not leave until 5:15 am the next morning. Frustrated customers were given the choice for refund or to book on another Spirit Flight. Customers were so angry with the gate agents and Spirit for the delays, lack of communication and overall attitude that local police were brought to the gate to supervise Spirit's shenanigans. Vendors close early at Detroit Airport. For those of us that could not rebook a flight, no food vouchers were offered, no hotel vouchers offered and if you wanted to rebook a flight, only Sprit was offered (no other Airlines) forcing Spirt customers additional days of delays. When it came time fly out the following morning, a pilot was late causing a flight attendant to time out. In 9+ hours, Spirit couldn't get their stuff together even leave close to on time the next morning. Tried to resolve with customer service. No response from Spirit's CEO, and Spirit's customer service agent was useless. Do not fly this airline! They do not deserve you! During the process of dealing with customer service, I had booked a flight with Spirit in September for which I asked them to cancel and refund. Even with all the issues, they would only provide a credit for the flight and charged a $69 cancellation fee.. I advised them to donate my credit to charity. I will not fly Spirit again. I advise you to reconsider Spirit in favour of an Airline that will treat you with respect. What a disgusting experience both with the flight and the very poor customer service.
Sergio
Broken luggage
My very expensive Rimowa carry on was checked in because no more over head space was available. Both locks on my carry on were broken, my clothes were placed in a garbage bag. Spirit is not taking responsibility for mishandling my carry on. They sent me an email stating that my carry on was not mishandled and that it shouldnt have been checked in. I am very frustrated and upset how they are handling my case. Their lack of accountability is unbelievable. Please do not allow them to handle your carry on and tell you that it needs to be checked in.
Gloria
Can’t reach anyone
$69.00 charge to my account that was unauthorized and unknown. Need it resolved. All phone numbers do not answer.
William
Change reservation to another date
Can't answer no one answered the phone number I called. If you can please call me on my Colombian number 302431**** I hope to hear from someone soon
Ledora
I am looking fr my son he was on a flight from San Juan to metrodetroit airport
My son n friend flew to Puerto Rico fr the wkend. Little did I knw that his Fone stopped working n so he cudnt tell me wut time his plane wud land so fr an hr we were n the dark only thing I had was the time it was supposed to land at 5 pm. Wen we did find him he was upstairs n we weee dwn. Bcs he had 1carry on no luggage. Im glad we had a happy ending. N wen I calld to gt more information the staff did tell me console me n directed me to a better number so I appreciate it they cud of nt answered at all, bcs it was after hrs soo thank u spirit . Thats about it. Goodbye
Natalie
Unable to recieve an answer
Good evening, I have been trying for the whole day to get an answer to a simple (or so I thought) question. I was given a credit due to multiple delays on my last flight with Spirit out of Orlando, which caused significate financial issues for me, a few weeks ago. I decided to use the credit for a quick and cheap trip with my daughter. I tried booking online and kept getting a message that my voucher was invalid. I reached out to chat multiple times and was told these flights were not accepting vouchers, which contridicts the email giving me the voucher numbers which said they were valid on any flight purchase. I then asked how can I know what flights the vouchers are eligible for. At final count tonight the last 4 agents cannot answer my question and keep using, what I assume is copy and paste, to give me the same answer over and over again. I keep getting a response on how to put the voucher number in when booking and that some flights are not eligible for voucher use. No one can seem to answer how to know which flights I CAN use my credit for. Why is it impossible to actually get an answer to such a simple question. I need help but your agents seem incapable of actually listening to what I am asking. From someone who ran call center campaigns (Comcast technical support) in multiple avenues this is mind boggling. I have asked to be escalated and they refuse instead just close the chat or fail to respond. Please direct Me to someone who can help as per customer relations. Thank you Natalie van kesteren
Alina
She did very good. She helped me a lot and I’m just very thankful.
I was stuck on something on my air plane ticket and she just help me so much. I just really think you should hire people more like her.
Anonim
Completely rude and unprofessional
I The staff behind the counter was too busy talking and not assisting ANYONE to realize that I had spent 11 minutes in line (with no one in front of me). I was traveling with a service animal and they did not check properly for her paperwork that I had submitted AND brought with me. I told them that I needed to go and just wanted to make sure that she was good to go so that I didnt have any issues only for the representative to say that I cant board my flight because I didnt get to the COUNTER in time.. I told her thats because I spent 11 minutes in line while 3 representatives were talking and laughing with one another. My flight started to board at 2:05pm and it was 2:09 by the time they got me situated. And then they said that Id have to pay $99 for a change fee BECAUSE THEY WERENT PAYING ATTENTION TO THEIR CUSTOMERS. I ended up missing my own celebration because of this. Every single person who assisted me was very incompetent. THEN the following day when I got to the gate, the agents seemed EXTREMELY confused as to why I had a SMALL DOG that wasnt inside of a carrier. When I explained that she was a TRAINED service dog, they had me wait on an already SEVERELY DELAYED flight then I had to have the gate agent come explain to the uninformed flight attendant that she was a service animal. The seats DO NOT RECLINE BACK. THE SNACKS ARE WELL OVER PRICED, even for an airline. There was no sense of urgency or respect.
Sheila
My flight was moved up 1.5 hours, no one told me!
Updated by user May 23, 2023
I booked this flight thru Priceline, so I called them for help. Of course they said I needed to resolve this with Spirit Airlines, so they transferred me to the customer service phone number for Spirit Airlines.
I waited 25 minutes to speak to someone. Aisha finally...
Original review May 18, 2023
I checked in the night before my flight, everything still on time. I get to the airport in the morning and the kiosk says its too late to check in. No one was working the counter, my daughter checked with guest services who said our flight has already boarded & was ready for take off. We planned this trip for 6 months & here we are with no flight. We never got an email that our flight has changed. Then they are too cowardly to have anyone at the counter to help us???
Calvin
"Season" was her name... in the Dallas Airport
My self, my girlfriend, and my one-year-old flew with three carry-on bags, one per person as described on Spirit's own website in accordance with their policy, with no issues from Phoenix - Las Vegas - New Orleans and then to New Orleans to Dallas. In Dallas boarding the plane the desk service agent would not let us carry-on the diaper bag without a service fee of 99$. We were at gate E33, and the agents name is Season. (Im not sure if she spells it that way but it is what she said her name was.) My girlfriend had to pay this fee. (Her credit card was the only one accessible) I would like to get this refunded to her. I figured no problem I will call customer service and explain the situation and it will be resolved. No way says Spirit customer service rep. named John. He says that I have to go on the website for a complaint. Which I had already done with no joy. The complaint process can take up to 30 days on the site just for them to review your complaint. I then asked for a supervisor to assist me to get this taken care of. On hold again until the Supervisor Melinda gives me the same run around with no other way to escalate my issue. What good is customer service if no customer service can be offered? This whole issue would have been avoided if all employees had the same training and customer service had the ability to actually help a customer with issues. This is a poor vision of how to run an organization.
Reyna
My luggage was intentionally damaged
My new suitcase was damaged while in custody of Spirit Airline. This was the first time I used this suitcase and after we received from custom claim it was damaged. I soon as I saw it I went to customer service at the airport and the lady just asked me to take a picture of my luggage and took my email. I never fill out a form or anything. I need help with this please.