Spinnaker Resorts Overview
Spinnaker Resorts has a 2-star rating, derived from feedback provided by 372 customers. In the Hotels and Resorts category, it secures the 19th position out of 883 companies.
Rating
Contact Information
Website
www.spinnakerresorts.com
Phone
(877) 842-3201
35 DeAllyon Avenue, Hilton Head Island, South Carolina, 29928, United States
Spinnaker Resorts Reviews
Anonim
We were promised things when we bought years ago and it never happened.
When we first bought at Los Lagos in Hot Springs Village we were told we would have all the amenities as a Village homeowner. We took our kids to see a fireworks display and were turned away at the gate. We were told tge maintenance fees would never go up more than once. I spoke with a man from Spinnaker about this lie and was told that their salesmen could tell us anything they wanted to make the sale. After that it was their word against ours. They told us we could sell and they would buy it back from us. Nope. Another lie.
David
Misleading Representation of Resiort
Make sure to ask very specific questions and make sure you will be staying at the resort luckily I called 3 weeks before only to find out they were going to have us staying in an Econolodge Motel but take a tour of the resort the next day. I told them I was not driving 16 hrs only to stay at a motel and a queen bed at that.
Catriena
French Quarter Bad Stay! Just some input regarding the units
We recently bought into your package for a tour. We were excited actually, until we get there. We stayed French Quarter, Branson and staying at Holiday Inn would have been more pleasant. Day one we were told to arrive between a certain time and we complied only to be told it will be another 4 hours to get into a unit (4pm checking) and they would call if it is ready sooner. No, call and that is fine I get it, but that left us driving around with luggage that we did not want to be hauling due to medications and such. Just tell people 2-4 pm not everyone is comfortable leaving luggage in extremely hot car with temperature sensitive items. You may want to consider either getting a 3rd party marketing company who is also in the know of certain things. Ex: Third party vendor scheduling tours in the units that are not a good reflection of what your package has to offer. Why are you trying to entice sales with a property that needs some TLC? Smart marketing would be to wow potential buyers with your best units (ie. newer shows growth and expansion). To show potential buyers newer built units after having them lodge in units recently purchased and no updates seems backwards. You want your guests to be comfortable no matter where the unit is. Bad units= zero upgrade because it shows a company going down not up. Moving on: We made it to our unit by 4:15pm and settled in, only to realize walls are so thin I almost felt like I was in a mobile home. The bedroom in 1 bd units at French Quarter are right up front near entrance with paper thin windows and walls. We could hear conversations at a normal speaking level. The bathroom fans are loud in the units you hear even neighboring units (put quiet exhaust in bath). The bathrooms are right off the bedroom. I go to bed at 10:30 pm only to just doze off then came a door slam that literally shook the windows, entrance door and walls all around us. We could hear conversations from the courtyard in a closed up unit 3rd floor up. Needless to say the noise was an issue all night between the walking and movement we could hear above, below, and on both sides of the unit. Heavy people walk heavier too which makes for loud walking. When you can clearly hear someone going to the restroom and you are sleeping that is a bit of a privacy issue. No one wants to wake up to that constantly. Remember the sounds from all sides of the units (floor, ceiling, and walls). So, after hardly any sleep we headed in for a tour and we clearly stated our issues with where we were staying. After speaking with Michael at the tour location we were convinced that maybe it was a fluke and the second night will be better since it is Sunday, with people leaving. Well that backfired, no one left (I mean it seemed with all of the noises). I attempted to nap after having maybe 1 hour of rest overnight. That didnt happen because the person above was literally stomping and this went on for two hours before we called to see if we can make other arrangements. We had to call and the accommodation was made to move to another unit on the very top floor. And that backfired too. We got settled in and decided to order pizza, salad, and sandwich which ended up having to throw away 3/4 of large pizza, half of a sub sandwich and a whole salad from Pizza World! We didnt know it but the refrigerator did not work at all which did not keep items cold. Then 9:30pm rolls around and I say FINALLY rest! Nope not at all. Pulled another all nighter. The bed in the second unit was queen sized which was more proportionate but only 1 small lamp with 1 bedside table (lighting horrible) and the ceiling fan was broke which made for hot sleeping due to not being able to circulate the cool air from the ceiling vent. We were supposed to be there another day but between the broken equipment and no soundproofing it was a miserable trip. We were told that Spinnaker just recently purchased those units and they need remodeled (and they do in a huge way). We purchased a 1bd timeshare only because of our experience. We were not about to put out more cash until we SEE action then that will be a deciding factor in any upgrade we potentially may do. Suggestions for the developer: Get rid of fabric curtains: they do nothing for the heat or noise outside. You can feel heat come through curtains anyway and with no curtains is one less thing to remove for cleaning which decreases man hours. Put blockout blinds that are easy wiping. You would save expenses by upgrading all windows and exterior doors and putting reflective privacy film (to help control heat from sun). Add 5/8 drywall to units even if just the bedrooms so you dont hear someone in another unit turning on bathroom fan, doors and drawers constantly opening and closing on the other side of the wall at the head of the beds. Seriously, hear people plugging items in next door. I could hear someone literally tapping on the neighboring units door to be let in (it was tapping not full knocking) at 5 am (that should not be). This isnt a issue with other guests. This is issue with Units and no sound barriers. No one should be able to hear anothers conversation at normal conversation levels. Also remove bulky furniture like tv cabinets (the wardrobe style cabinets) beds too large for room size. If you want King beds then come up with under bed drawers or expand closets incorporating drawers in closet and Hang Tv on wall eliminating need for cabinet. My hope is that Spinnaker will take this input to use for future renovations at the French Quarter Branson, Missouri. Have your front desk ask on exiting how their unit was and if it met their expectations along with a signature to help track more maintenance issues. If they say no then this is the start of any resolutions that may be needed like a refrigerator not getting cold. You could easily do this by setting up maintenance site online for reporting purposes. Schools use a maintenance reporting system. The systems helps track any and all maintenance so that it can be prioritized based on the urgency and the head of maintenance department will have access to all information. The system also helps make others accountable and you can see who completed tasks in the event of any questions. You may already have this set up; just a suggestion. Next year we will be planning our trip back to Branson and I hope to see a difference in staying at a different location. That trip will finalize any regrets I may be feeling.
Effie
Charges not fixed and continued
Went to owner update meeting on 5/20/23 - paid $50 on 5/3/23 to reserve and was promised when leaving meeting the $50 would be REFUNDED. NO REFUND yet and NOW GET BILLED A 2nd TIME for $50 on 5/28/23 - plus NEVER received my vacation reward promised of 4 days / 3 nights to VEGAS. NO ONE HAS CALLED ME BACK YET TO FIX THIS...
Cee
Call Center Rudeness Complaint --Kevin the Director of Travel
Mr. Kevin was extremely rude in his tone of the vacation package. The number he called from was 804-509-**** April 18, 2023 2:29 p.m. He spoke to me as if I were a child. I told him that I was almost 60 years old. Do not speak to me in that manner. He stated that he answered all of my questions . He did not answer all off the questions and he replied to me as BOO BOO.BOO Boo I stated , I am a Mrs. a widower at that or a Ms. . He tone is very rude , sarcastic , unprofessional and smug. HIs voice is what he attempted to throw off his conversation on is loud and deep and so is mind but it defiantly a manner in which you speak to someone that you are trying to get someone to purchase something from you with. I told him as a professional to a professional he was not professional in any manner. He also said that there are 25 destinations on the second trip i could take. I wanted to know the 25 . I stated i looked on line and I only see 12 . He stated i was wrong. I asked him to name them for him he said he was not gonna do that. I said to him. So you want me to purchase something without knowing the full details on what i am purchasing. He read about 10 to me and would not state another place. He said he was not FINNA read them all to e because it would take 10 min. I stated where its only a few more left and we have been on the phone for 10 min already going back and forth. Someone should know that you could defiantley be making more money if he either was educated on how to speak and conduct himself in a professional environment or he was not there. Someone should be monitoring the calls for this Call Center.
Lorrayne
Would like to check on my reservation
I would like a confirmation to let me know what date for vacarion flr 2023.Ms. made the reservation. The reservation is for Robert Daniel and Kylo Almon we are owner together. Thanks Margie Almon 770241****
Tiffany
Lied to again about the 2nd vacation package
Well I got my vacation booked and of course they are out of 1 bedrooms so I had to upgrade to a 2 bedroom to be at the resort I was promised. Then I paid 59.00 for travel protection which then brought an additional vacation yay then they said I would get an email with that and I can book that one for Julywell NO I wont get that until I check out of the one in June..which then I wont be able to use in july because they will need a min of 30 days in advance... LIES and LIES is what I keep getting, NOT happy at all with this experience. Tiffany
Anonim
I miss placed my owners package
Called to get a new owners package sent to me being tho I lost my original in a move. Just a waiting game to see when I will receive a new one
Laina
Deed Buy Back
2 years ago was talked into doing a deed buy back that cost $8,000.00 was told this was the way to get the kids off the hook when we die so they are not stuck with the maintenance fees. We got suckered into this plan, then we were told when we get our deed back then we should put my wife's name back on the deed, which was a cost but not sure about the amount. We are at this time putting everything in a Trust and our Trust Lawyer said use the timeshare but do not buy anything else. Wish I would have had his advise 2 years ago. I believe the sales force has become a bait and switch department instead of sales.
Anonim
Stay way they will take your money and you will not get to stay on the accommodations onsite. The accommodations are like a 1/2 star rating. It was a disappointing experience
I would like to send in a complaint with Spinnaker Resorts. I have requested to speak with a manager reference my disappointment with the stay that I have scheduled but I was thoroughly disappointed with the accommodations. I was scheduled to spend a weekend at the King's Creek on 8 - 10 Oct 2022. I drove 3 1/2 hours to enjoy a holiday weekend. I checked in on Saturday 8 Oct. The first thing I noticed that when I received my package the date and time for my 90 minutes presentation was scratched out and I was told that all of the presentation times were booked except for Monday at 9 am. So I was told that I would have to go to a place outside of the King's Creek location. I drove 10 to 15 minutes away. When I checked in I was disappointed at the appearance of the location. Once my husband and I went to the room it was not at the standards that I was accustom too. I have gone to Hilton's resorts in New York and Wyndam's locations in Florida and I have been at the accommodations on the property of the resort. Needless to say, that accommodations that King's Creek was trying to have my husband and I stay for the weekend was not on the standard of a Hilton Resort or Wyndam's standards. In the lobby the ceiling tile was opened, and the rooms did not smell fresh, and the entrance door was not hung properly. The location looked as if it was a ran down hotel before and someone threw new carpet on the floor but did not do any freshening of the building to at least 4.5 star/5-star accommodations I went back to the check-in location, and I asked do you have a better location because this is not the level of standards that I am accustom too. I was told we are booked, and I have nothing else. I asked to speak to a manager I was told that the Manager was gone for the day. They would have the Manager to call me. I did not receive a call on 9 Oct. I did not receive a call on 10 Oct, I decided to call back to see why I did not receive a call back. I did speak to a Brenda and explained what happened. During that call I was told that I should have been offered to stay on the King's Creek location for an additional fee. I was not happy to hear that because as I stated earlier Hilton/Wyndam will book your stay at a higher standard than what I saw on October 8th. I would not have to pay an additional fee, either because their accommodations are immaculate. To date, I have not received a call from a manager yet. I am totally disappointed that I wasted my money with Spinnaker Resorts. I will be sure to let my family and friends, co-workers not to entertain any calls from this resort. It is disappointing to know that there are people in this business that do not care about customer service or listening to the customer to ensure that I am comfortable, and I deserve to be accommodated for the service that I paid for and did not receive anything in return. This is poor customer service and business transactions.
Mary
Payment
Can't get billing questions answered. Interval cashed my check for 1,000 then said they never received it (even though I have a photo copy from my bank!
William
Got a call while driving. Was going to text or e-mail conformation #. Never did.
Got a call while driving. Promised to text or e-mail conformation #. To 903-571-**** or al.37taylor@***.com William A Taylor. 1422 Jeb Stuart Dr Tyler, Tx 75703. (Never received) Not sure it was legitimate. It is showing up on my Discover as Spinnaker Vacations. &153.00. They seemed to say 149.00 to start with. Please contact me ASAP.
Faye
Trying to get a refund that was promised to me last year
Purchased promotional package for health care workers. Upon scheduling a date of travel I discovered since my income was decreased due to loss of job due to covid; the package was not eligible but Id receive a refund of said package. 8 months later and still no refund. I spoke repeatedly with several agents( have names and dates) who promised it was being mailed out. Very disappointed!!!
tracy
Got ate up with bed bugs and no one cared
My name is Tracy Kendrick I was at your resort in Hilton Head Island South Carolina on October 1st the day before my birthday(my husband and I). we stayed at the Spinnaker H.R. There were many issues, I saw when we first got there such as tub not being clean or can't be cleaned any better when we did get take a shower the water was just standing, the tv had to warm up before worked properly but I was willing to deal with it but surprise that a resort wouldn't put you in a place like this. maintenance did come to our room twice. Fast forward When I woke up Saturday morning I was ate up with bites but did not know where they came from my husband didn't have any. We had any early appointment so left but stopped by the store for itch cream. When returned I pulled back several mattress covers to see if I could find any bedbugs but nothing but find it strange that they would have that many mattress covers on the mattress(like 4). Sunday morning I woke up if I got any sleep from all of the itching. My husband was still asleep, I was on my phone when I saw a bedbug that came from under the covers, I woke my husband up for him to look at this bug, because I had never seen one before. He said that was what it was and we also looked it up. I immediately called the front desk and the sent down the maintenance guy who came in say it went to put it in a cup. He apologize and said he would have his manager contact me. It wasn't long before a lady contacted me but did not give her title, she apologize and asked if I wanted to change rooms, I said no and she also asked if I wanted her to wash my clothes I said no that we were leaving, we were supposed to stay until that Monday but I didn't want to stay another day. This was one of those timeshare offers where you have to do the 90 minute presentation. The resort was about 15 minutes from the hotel that they put us in. We got there about 12 appointment was at 12:30 pm. There were people on the front deck to greet us. There was a yellow slip of paper that they needed but would give it back to us for us to go back to the hotel, I told the guy we wouldn't need it because we wouldn't be going back to the hotel because I got ate with bedbugs and I showed him some of the bites on my arm, his respond was for us to just have a seat like it was no big deal. It was long before a sales person came to get us name Judd, at first he seem to be a very nice guy concern about out bedbug ordeal, he was very apologetic and keep saying let him try to fix the situation but how can you fix something like this. He took us around to show us the actual resort, it was beautiful, the kind of place I thought we would be staying but not at all. After he showed us the beautiful resort of course here comes the part where they try to sale but I let him know we were not interested and I just wanted to go but he said I had to stay the full 90 minutes but he was going to see what else we had to do before we could and get the items that we were promised for doing the presentation, the next thing we know, he is bringing what we believe to be his manager over whose first question to us was "what's the problem?" I told him that the problem was they put us in a hotel where I got ate up with bedbugs. his response was they have a lot of people come through and sometimes they have to put them in roach motels, I immediately said so you guys know you are putting people in roach motels, he very quickly said I didn't say roach motel and I said yes you did and I turned to my husband and ask him didn't he just say that and my husband told him yes he did. After this I had nothing else to say to any of them because they knew they are putting people in crap and don't care. I was ate up all over and no one cared. the person at the hotel said I would be hearing from someone but I had to keep calling them and finally they sent me a survey and I gave it a very bad review so finally I heard from someone who only wanted to give me the money I spent for coming there. I said no because I should have had to go through like this especially on my birthday. She said she would contact her manager to see what else she could do and call me back on Monday, this was a Friday but when Monday came I didn't hear anything nor Tuesday finally I called her back on Wednesday and she told me her manager said there was nothing else they could do and I said ok. I have pictures of the bites and a video of the bug. I have found their really are not laws for this and that is probably no one does anything about it. my email address tmkendrick001@***.com
Roy
Very unhappy because of the way spinnaker treats single men
Spinnaker called and i paid 100. for a vacation package and told them that my wife had died they said that i could have the package. Now trying to activate my time im told that i can not have it because i am a single male. but they would allow a single female to have my package. discranation on single males. they said they would refund two of my packages but not the third $359. dollors down the drain. w
Jimmy
Resolved: Unprofessional and Scaming Issue
Updated by user Aug 25, 2021
Company fixed the issue and I have been provided with full refund. After filling complaint, Spinnaker company refunded me all my money. Thank you.
Original review Jul 25, 2021
On 25 July 21, my family attended 90 minutes presentation from 9am to 130pm by Spinnaker Resort Branson Missouri. After we decided not to buy when presented with a property offer, the manager Mike, firm military veteran, reported to Rooms101 that our family did not attend/complete 90 minutes presentation therefore on 18 July 21 Rooms101 charged us $200 Resort fee. Mike report again on 23 July five days after our presentation to Rooms101 that we did not attend presentation. We were charged $200 amd $100 Resort fees. Spinnaker amd Rooms101 work together to overcharge guest who do not purchase.