Southwest Airlines Overview
Southwest Airlines has a 2.4-star rating, derived from feedback provided by 791 customers. In the Airlines and Air Transport category, it secures the 16th position out of 232 companies.
Rating
Contact Information
Website
www.southwest.com
Phone
(800) 435-9792
P.O. Box 36647-1CR, Dallas, Texas, 75235, United States
Southwest Airlines Reviews
Anonim
Checking on flight
I love south west airlines. I only wish there was more direct routes I love how they changed my flight due to mother nature. They do work with you. I would only fly with them
Anonim
Someone stole my rewards points and sold them
I purchased a ticket for 518. Dollars and change I never got the refund someone else did I purchased it to go to a Reno convention with my CSCA union and southwest said I would get a refund or credit on my rewards somebody stole my rewards, didnt use it then gave it to someone else they flew on my ticket. I have yet to hear from them or hear of the outcome I want my money back and I want to press charges.
Anonim
LUV vouchers
Thank you for taking the time to read my email. A couple of years ago when Southwest was struggling to fulfill its arrangement on flying due to Logistics no pilots and so forth covid we were detained in Florida for 2 weeks. This cost us substantial income to stay there not to mention loss of work time. In an effort to ease the pain Southwest issued us 2- $250 worth of Love vouchers which expired a few months ago. Due to family issues and covid we just weren't able to do anything with the vouchers. I'm asking if you guys could reenact them. I called the regular customer service line they said they could not do anything but that I should email you guys because they expired. My son is getting married the first week of September and I would like to use them to get to him from one of my projects in Northern California . so I'm asking if they can be re-energized here are the numbers for all four of the vouchers two or $200 two are $50 Timothy Cantwell 9182 47** **19 9261 Code 8557 9182 47** **19 9600 Code 3950 Carol Cantwell 9182 47** **19 9584 Code 4377 9182 47** **19 9253 Code 6461 Thank you for your assistance in this matter.
Heidi
Charged twice for my dog
I paid over the phone for my ticket for me and for my Chihuahua Gertie. I paid for both tickets and when I get to the airport they tell me that I have to pay in person so they can see how big she is I get that, but I was told I had to buy another ticket for Gertie and was told I would be refunded for the over the phone payment. Never was refunded. The worst part is a year later I got another ticket for me and Gertie and I made sure over and over asking am I gonna be charged when I get to the airport I was told no. I absolutely was charged again same exact thing I tried for months trying to get at least one tickets refund and to this day I have not . I absolutely will never fly with Southwest ever again and definitely would not recommend.no way
Audrey
I need to book another airline ticket
I have a airline ticket to travel on the 10th September 2023 to Montego Bay and would like to book another airline ticket to Montego Bay for 23 August 2023 but I am unable to do so please help me Audrey Broome
Anonim
Carry on liquid medicine
Can I bring my liquid medicine on the plane? Its authorized by a doctor. Its a prescription. I need to have with me @ all time. Its going to be a carry on.
Anonim
I thought I was calling a regular customer service line
I missed my flight because I got the time wrong. The woman who helped me was amazing and I have no complaints only praise!
Gisele
Needed to reschedule
Was so happy to hear our tickets dont expire! My husband had surgery and we need to extend. So very grateful!!!
sean
Phone call
Over the past month, we have made significant progress on the Southwest project. Our team has been working diligently to ensure that we meet all of the project milestones on time. We have completed the initial design phase and are currently in the development phase. The development team has been working hard to ensure that all of the features are working as expected, and we have identified and addressed several issues that arose during testing. We have also made great strides in improving the user experience. Our design team has been collaborating closely with the development team to ensure that the interface is intuitive and easy to use. We have received positive feedback from our user testing sessions and are confident that the final product will meet the needs of our users. In addition, we have been working on optimizing the performance of the application. Our development team has made several improvements to the codebase, which has resulted in faster load times and improved stability. Overall, we are pleased with the progress we have made on the Southwest project. We are on track to meet our deadlines, and our team is working seamlessly to ensure that we deliver a high-quality product. We will continue to keep you updated as we move forward with the project.
LaVerle
I want to fly with my dog
My well trained border collie & I must be together. I will pay for seat if required, she has all requirements for flight. I can get a Dr/ vet request for health.
LaVerle
Why can’t I get a rrply
A sister is in seriously Ill and if get hospitalized I am her appoint representative. I need to go from Chicago to Phoenix. Asap I need to take my 33-34 lb border collie. Trained. Vaccines. Dr approved for travel. I will pay for Her seat she would prefer under my seat! LaVerle E Tucker laverle7385@***.com
Adam
The status on my credit card
I did application on a credit card for Southwest airlines about three weeks ago and I have not received any mail or anything on the email. I appreciate if somebody would let me know. The status of it. thank you.
Anonim
Email sent to me from southwest
I received an email from Southwest Airlines which was that true. It indicated that I had won a $500 gift card from Southwest airlines. All I had to do was fill out a survey submit it with $1 which I did there was a place later to email back to Southwest Airlines which I did and it was undeliverable it was not an address it was a scam...
Yohannes
Complain
I buy ticket for mom my mom passed away two weeks prior to her flight I paid using my credit card I amtrying to get credit in my name so I can use it for later date. Flight reservation 2293OL
Phil
Trying to help others avoid a horrible experience
I had SWA tickets from ONT to ATL with a connection in Dallas. Southwest clearly lost control of their operation on 1/30-31 and stranded me in vegas. Ok, there was ice in Dallas, but I would have been happy to keep my hotel room and car another day to avoid being stranded. They kept telling me to come to the airport as they had rescheduled my flight. Instead they cancelled my flight FIVE times and promised me each time that I could reach my destination on time. I asked if there was any chance of missing my connection and SW said no. I think they were fabricating stories because they got me to give up my hotel room, rental car. One time in ONT they pushed off from the gate and rode around on the runway and then parked right back at the gate. It was hot in the plane and full of fumes. I got sick on the plane. Once parked again I got off the plane and tried to talk to some one, ANYONE, who could help but there was just one ticket person and a long line of angry customers. I never was able to schedule another connection in Ontario. At one point they said they would take my luggage off the plane and then said they wouldnt. So I got back on the plane prefering to be stranded with luggage rather than without. These Southwest people are rude and crude and have no idea what they are telling people! Why do they feel they have to tell people things that aren't true? Is it just some power trip and they enjoy wrecking the plans of their customers? Anyhow, I eventually landed in Vegas and once again there was no one who knew what was going on. No one could tell me how to get home to Atlanta. I had a boarding pass for the flight to Atlanta but when I tried to use it they said the boarding pass was no good. Some SWA jerk grabbed it out of my hands and said "Hmm, it says it's for Atlanta". Anyhow, they told me to go talk to customer service so I lost my seating assignment. At "customer service" they printed out another ticket and said to go get on the plane. I tried and again the boarding pass was not working. The whole time they were acting as if this was my fault, even though it was their obvious flawed way of doing things. Any airline this bad should not be allowed to fly. They are completely unsympathetic. Just rude and nasty if you express simple concerns about your schedule or luggage. In one breath they blame it on flight control, tell you what flight to get on, and then it all turns out to be bogus information. Keep in mind that Southwest perpetuated this mess over three days. Maybe somewhere someone was working on it but you could have fooled me. They looked like idiots and no one had any confidence in what they were saying.The FAA needs to shut down this type of operation because a loss of control like this is not just a headache for travellers but also inherently unsafe. Southwest made a lot of people desperate for no reason. Ok, there was ice in Dallas but Southwest made the situation 10 times worse by telling people their flights were still taking off and convincing people to come to the airport. This made some people a bit panicky for no reason other than a few airline people wanting to look like they had all the answers. In fact their systems were failing, their people were confused and untrained, and they reacted rudely and aggressively.
Anonim
Full refund &reimburse field all extra expensive and paid for time miss from work. Not to mention a free two way ticket If I decide to ever use them again
I would not recommend anybody never was able to talk to the customer service at the flights being canceled and standing in line for our hours hours not to mention calling 36 times and being hung up on five and never talk to nobody as of today