Snappr Overview
Snappr has a 1-star rating, derived from feedback provided by 3 customers. In the Photography category, it secures the 59th position out of 175 companies.
Rating
Contact Information
Website
snappr.com
Phone
(844) 376-2777
50 California Street, Suite 1500, San Francisco, California, 94111, United States
Snappr Reviews
Anonim
I need help
Terrible experience. My photographer was confirmed and then canceled after payment within the same minute. No response at all from the company. I want my money back! Do not use Snappr. It's a waste of money and time and terrible customer service.
Anonim
Snappr could no find me a replacement photographer
I had booked a photographer for a Saturday and my photographer canceled on me and snappr has not found me another photographer yet my son graduation and I don't have a photographer for my son's graduations pictures because snappr failed to give me a replacement I paid 200 up front and I feel like snappr scam me. Don't ever book from Snappr all they do is give you the run around and take your money.
Anonim
Photographer bailed/Company does nothing to resolve the issue
Photographer bailed on the job within hours of it being booked. That could have easily been resolved but the website and lack of customer support makes it impossible. I have repeatedly called and messaged via the website (because that's the only mechanism they have to resolve booking issues) but got no response. When I found the customer service number, got a human and relayed the story, I was ghosted. Twice. And once via email from "Vicky with snappr customer support". If you try to request a refund for the booking, it leads you to an article on how to rebook a photog you really liked. There's no information telling the customer how to request a refund. Their website and customer service are complete failures.