Snapchat Overview
Snapchat has a 1.9-star rating, derived from feedback provided by 7400 customers. In the Media category, it secures the 7th position out of 658 companies.
Rating
Contact Information
Website
www.snapchat.com
Phone
(424) 214-0409
2772 Donald Douglas Loop North, Santa Monica, California, 90405, United States
Snapchat Reviews
Alethea
Disabled Account
My best friend Sarah passed away a few months back, and I have been trying to get these photos for the last few months. I was devastated because I couldn't get the pictures for the funeral. Every time I try to log in it claims my account is temporarily disabled, My account is Leafy_06. Please if you can help, I want to see my best friend's face again.
Shana
My daughters Snapchat got hacked
Tried to report a snap person and could not! The picture provided is his profile. I have law enforcement involved and need help from snap chat! .. .. !!!please help with this matter. This boy is wayyyyy
Bram
My account is Pernament blocked
PLEASE READ THIS IN FULL Anyone see this help me I have been using the app for 2.5 years and I made a stupid mistake let me get back on the app with a new account I made the biggest mistake of my life please Snapchat give another chance I'll do anything for it. Hello team Snapchat om sunday evening om 16-07:2023 my account bramver13 was deleted due to Material with child sexual abuse. My account was hacked by someone and sent dirty videos of girls to friends of mine then created a new account on my laptop and that is this account braver18313 but i can't get in because i am temporarily blocked.i understand that this couldn't be done and so on but team Snapchat please may i get back into Snapchat with my new account and that will never happen again. i want to be in touch with my friends again. I'm not a *** of mine I just want to connect with my friends I just want to use Snapchat I've been crying all day please can you guys My apologies for this. I cried all night because I couldn't get back into Snapchat and I couldn't sleep all night. I AM NOT A *** I've tried 15 times to contact Snapchat but always get the same answer it seems like it's a robot
Paul
Account login trouble
my account has been temporarily disabled for 2 weeks now, ive tried to unlock my account through the website, once it says its unlocked there is still an error message. ive been trying for the past week
Hamza
Plz back my account
Plz back my account change my number please change my number please change my account number please change my number please change my account number please change the account number please change my account number pplz change my number please change my account number please change my account number
Natalie
Restore my account
Hello, I am sure that you by now know the reasoning for my emails. My name is Natalie, my username is natizzle_0808, the email linked to my account is natalierussell0808@***.com and the phone number linked to my account is 929-370-****. This is well over my 500th email that I write to Snapchat support demanding for answers and to take action on my account. My account was compromised on July 5th the same day I had lost complete access to it after it was taken away from me. I have written so many emails to snapchat support begging for help but I have gone ignored and I refuse to believe this is the treatment I will be receiving after being a longtime user. It has been 17 days since this incident occurred and I have not received any help from anyone over at snapchat support. It has been 17 days of crying, 17 days of depression gained, 17 days of worry, 17 days of anger, 17 days of frustration. I do not want to hear a reply back of "there is nothing we can do" or " here are some links as to why your account may have been locked". I also do not want to hear back from an automated response. I am expecting actual responses and actual help from someone. This is not the first time I am emailing you demanding for answers. I believe this treatment I am receiving from snapchat is extremely inappropriate and I also find it extremely inappropriate that my account was taken away from me so quickly without the app even verifying if it was me or not which it WAS NOT. I do not want to hear "there is nothing we can do" when I know there is plenty more you can do. I am demanding for my account to be restored and I do not want to hear that this is unable to be done because I also know that is not the case. I have suffered through so much pain within the past 7 weeks that most people will never imagine going through. To begin with getting into a car accident, followed by tearing my meniscus in my left knee just weeks before my 21st birthday and needing surgery and not being able to walk, to now not having access to my snapchat account for almost 3 weeks now. I am extremely hurt and have gained a lot of depresion from this situation, Again I do not want to hear a response of there is nothing we can do and I also do not want to receive useful links. I want my account restored. I did absolutely nothing wrong and find this behavior unjustifiable. I am well aware that you receive plenty of emails but I have been patient enough and have waited way too long for help. No one will ever understand the emptiness I have felt ever since my account was taken away from me in the blink of an eye, If no help will be provided for me and my account is not restored my time here will come to an end. Snapchat is my main way of communication and to have the only form of communication with my friends and family from outside of the country is very hard to deal with given that fact that I can not even walk! The amount of tears I have cried over this and the lack of help I have received should be punished for on your behalf. I have never dealt with customer service as unprofessional as this. You would think that a social media platform with millions of users would want their users to be taken care of and assisted properly but I thought wrong. Here I have supported snapchat for over 7 years and have cherished it so much. I am done asking nicely and I am now extremely infuriated. I have already tried making a new account and I am unable to so I am demanding for answers and action. Restore my account and you will never have to hear from me again. Do not ignore my email. - Natalie Familia Russell
Inbasat
My snapchat account Is temporarily disabled, please reopen my account.
Original review Jul 18, 2023
Subject: My Snapchat is temporarily disabled Dear Snapchat Support Team, I hope this message finds you well. I am writing to seek immediate assistance with recovering my Snapchat account, as I am currently unable to access it. It appears that my account has been compromised, as I have made several unsuccessful attempts to regain access through the account recovery process. When I try to log in to my Snapchat account, I encounter the following error message: "Due to repeated failed attempts or other unusual activity, communication to this phone/email is temporarily disabled. Please try again later." This error has persisted despite multiple login attempts, leaving me unable to regain control of my account. To resolve this issue and ensure the security of my account, I kindly request that you take the following actions: 1. Disable any unauthorized access to my Snapchat account. 2. Enable the account recovery process so that I can regain access through my registered email address or mobile number. 3. Provide me with clear instructions on the necessary steps to recover my account, including any additional security measures that may be required. I understand the importance of account security and the potential risks associated with a compromised account. Therefore, I would greatly appreciate it if you could prioritize the resolution of this matter and restore my account access as soon as possible. Please do not hesitate to contact me at [your email address] or [your phone number] if you require any further information or clarification regarding my account. I am ready to provide any necessary proof of ownership or identification to expedite the resolution process. Thank you for your prompt attention to this matter. I eagerly await your response and appreciate your efforts in rectifying the situation. Yours sincerely,
RanaAli
Ra740****@***.com
Dua to reapted attempts r any other activity from any other person my account has been disabled and now I have no access my account Plz solve my problem and remove my account
Fida
Resolved: Recover snapstreak
Updated by user Jul 14, 2023
Company fixed the issue and I have been provided with apology. Daily Snapchat with my friend.
Updated by user Jul 14, 2023
Hello Snapchat team please recover my Snapchat streaks I lost my snapstreak due to some bug's please recover as soon as possible thanks
Original review Jul 14, 2023
Hello Snapchat team. I lost my snapstreak due to some bug's please recover my Snapchat streaks as soon as possible. Thank you
Andrew
Support code: SS06
I got logged out of my snap by accident and then when I tried to log in again it wouldnt let me and I am nervous I am going to lose my account. This is my only account and I dont want to lose it and have to start over. I am being told I temporarily have lost access to snapchat and am trying to get it looked into and fixed so I dont lose my account.
Derriet
Resolved: Permanently Locked Account
Updated by user Jul 04, 2023
Company fixed the issue and I have been provided with settlement agreement. My account was restored thank you.
Updated by user Jul 04, 2023
A representative reached out and my account was restored.
Updated by user Jul 01, 2023
Haven’t been able to speak to an actual representative yet still looking forward to hearing from somebody.
Original review Jul 01, 2023
My Snapchat account hxllyywood was permanently locked for jokingly mentioning medicine which I did not intend to sell or distribute as I am a high school student and dont even support those things. I need help getting back into my account as I never broke any Snapchat guidelines or rules and have many connections, etc on Snapchat . I need to speak to an actual representative to tell my side of the story. Please help resolve my issue Snapchat!
Hannah
My account has been hacked and locked.
I went to get on my snap and it was permanently locked. I make sure to follow snapchats rules and guidelines. I lost 2 whole years worth of memories, and im dissapointed in snapchat :(.
Anonim
My account has been taken and hacked
Recently got asked by Snapchat user The real John r_john2023**** what would u do with £2500 pounds we then had a conversation where I then change my snap login to his email address my snap account is d2s_busy14 I have tried changing the email but I wouldnt let me he had then also taken my instagram account and messaged people on my insta he has also taken my Snapchat d2s_busy14 and messaged several of my friends and family members he has tried to us my account as a bribe for money he said if I send him £50 pounds by pay pal I would receive my account in return he has messaged my friend Lucy who can prove that the account is mine and not the hackers I have enclosed screenshots and the picture taken by my friend in the boy below
DAMOLA
Resolved: My account was locked for no reason I don’t know why please help me fix it
Updated by user May 31, 2023
Company fixed the issue and I have been provided with apology. My account was locked I don’t know what wrong help me unlock it.
Original review May 31, 2023
My account was locked for no reason I dont know why it was locked please help me unlock it I apologize please
Kaylie
Someone hacked into my account
Thy are asking 70 dollars for my snap back there doing this to many others and my daughters birth pictures are on there and Im mad and I want my snap back its kbergeson77 and this guy is really targeting more teenagers and saying to other girls underage that hes going to send there nudes and everything and this guy is like in his 20s.
Tara
They gave me the wrong Snapchat customer Service number
*** this *** websiteI hate myself and what I do how it effects everyone the people I care about and the people who dont know me but judge me its so much stress its the worst I hate how people think of my relationship the only thing I say to shut them up is so I should just break up with them bc its annoying and I hate hearing about it cause it makes me feel like *** and Im not a fan of that and then when it comes to a point like this in my life and all I want to do I lying in bed with him and mess around I feel like *** bc of Julia morally saying its toxic and no one would want my relationship bc of how awful it is but they have not seen him in about a month and he has said that the people in the group he likes except Sam but he will tolerate her and Same goes for sam she feels the same but Julia *** me off and makes me feel pressured and stressed I dont want to break up with him but the *** they say *** me off so much maybe i will. Just to shut them the *** up abt my relationship hes nice to me and cares for me and its not really two faces hes still nice in person to the group and what hes done in the past was toxic but we *** talked it out thats how you solve *** and when u suggested I should talk to him Sam said no he wouldnt listen and I wanted to say how would you know he loves me and if I threaten to break up with him over it cause it was toxic he will have to listen but she didnt believe me so guess what I said so then I should j break up w him then right cause thats what your implyinglike I dont want to but when she says no not that- I cut her off and say then what idea do you have cause I want to stay with him and if talking to him isnt gonna work than that sucks and Ill break up with him. I hate Cody how he teaches jack how to not feel and puts stuff in him head. I hate how I suck at school and have no athletic ability and how nothing I do is good enough how people end up doing better. I hate life. But it will get better if I stay so maybe just maybe I will but honestly I hope I die. I hope Cody hits me with his car I hope I cut too deep one day I hope my house is set on fire and if all crashes down and it will I will leave. Everyone hates me. Not the group just the cops dont trust me adults hate me everyone at school I hate it. Sam is over dramatic and blames me for things then after I try and say Ill do better she says you said that last time like excuse me Im sorry I have a bad boyfriend that I trust when I shouldnt right now the only people I like in my friend group is low key Colm and Luke cause luke is unproblematic at the moment and Colm he goes to bed at 1030 so thats great for him honestly I should turn off group chat notifications off at that time lol but like I guess I need to talk w jack again then when I say I did Ill j take whatever insults Sam says about me and jack or j jack or our relationship and Ill j say Im so sorry that u have *** against him thats not my issue but Im not bringing you up again we talked its over please stop talking about it now cause it *** me off and Im not dealing w how u feel w jack u can talk to someone else about it when Im not around cause I dont like it for so many reason and it can effect my view on the relationship and I want to keep it so please j stop talking about it I dont want to hear your opinion on it. I hate the friend group and the people in its dramatic problematic personalities. I just want to start again just die and start again with new friends where theres no Cody or family whos l.untouchable and where my reputation isnt *** and where I dont do the things I do/did and I dont want people being disappointed for no reason. I just want to die. Why cant life but ok not even amazing and perfect just ok I dont need a perfect life I j want someone to understand and support me and my relationship. Its to *** much i cutting again I dont care it helps me forget and feel better I love it.Im better now Im happier now and Im less stressed. Also Im excited for sweatshirt season lol. But there arent enough I want more scars Idont want them in to fade I didnt go deep enough I want to bleed out and leave my body stress free. Im so stuck when did life get so hard. Im doing it again I cant handle it. One more time then Im going to bed. Im better again lol. Im glad Gabbys life is going good. I hate the things I do and that I will be doing it is going to ruin 2 friendships and I feel like *** for doing it while doing it j in my room with Julia hitting my nicotine but Im addicted and I hope that I get addicted to weed instead and Ill probably regret saying that but at the moment I do. I need to cut deeper next time. I dont know why I am not happy it doesnt make sense y relationship is doing great other than the fact that he is ext. Its been a long time but here is an update:). Im going to kill myself a little after Christmas if life does not get better I cant deal with al of the *** that is going on and the pressure I just need someone to talk too and someone who is smart and fun not stupid and fun Id rather lull myself than go through what is happening right now I cant I will stop going to school and j not do anything for months and months until I fall to pieces and when I go back everything I perfect and normal because I cant deal with something more than right now I just want friends who dont vape or drink or smoke weed so jack approves and I dont need to deal with the *** I got today not even like Im annoyed at him kinda thing j but cant think about it for I will fall to pieces. He doesnt hold a grudge but he should and I am a terrible person but I would do anything for him really *** up *** too I would drop anyone just for 2 hours to hang out with him and then I would wait until hes done with whatever he was doing I would wait in my room on my phone declining all invites to hang out with other people but I hate seeing him stressed or upset with me its frustrating cause I dont know what to say and all I want to hear is its okay Tara I j want a little advice so when I see you we dont need to worry about anything and I can just hold you because thats all I want to do or just something like that I dont know I want a break from life just to spectate and fast forward and go backwards but although I dont think I would be happier without jack I just wish myself now could be there for the beginning of the relationship from when jack felt unconditional love for me that is what would save a lot of things and just start from there so I can get a second shot at everything, not be friends with Christos, not be indecisive, know about things Cody would do and jack and so many other things that would be great to know ahead of time like if I never said Ive wanted to kick Christos out of the gc for so long then no on would have ever fought but in the end jacks said he will always love me even though he acts like he *** hates me to death. But *** everything and everyone. Jack left the group and today no one talked to me except sam but that was only when I went to the wellness center instead of Spanish. They said I needed a therapist and said to stop being friends with Julia and if I want to stay with jack then I can. And here the thing when jack decided to leave the group, I told him I dont want to hear you talk *** about them especially just for fun like just because there is a chance when no one is talking like just shut up. I dont want to hear it it doesnt make me feel happy or make me laugh if you want to joke around with colm or Cody go ahead but not me, I am friends with them. All is good I guess Im just feeling like *** and like jack doesnt love me. Cody is gone asf chasing after a girl named Maddie. Julia is grounds for god only knows how long and David and her are probably breaking up and he isnt allowed to see anyone from our friend group ever again. I dont like Emma she annoys me. Sams chill b I wish I could go back to august. I feel so much guilt everyday for what happened in October its terrible I want to commit suicide whenever I think about it at all. Jack is all I will ever want ever I dont want anyone else but him, I just want him to feel the same. Natalie is ma favorite friend atm. And Colms friends are, weird to say the least. Max is a n word and faith is chill.I want to die. Simple as that. I cant stand being in this relationship where he acts like a dont matter even when he knows I feel like that and doesnt even try to make things better. Its like Im nothing to everyone. And I dont want to break up with him but when I told him that it was like he doesnt even care. Like he isnt even gonna try to get me to stay. All I am looking for is one simple reason. And all I can think about is what would happen if I stuck through it. And then I think about everything that he tells/told me when he was mad at them, and everything goes away for a second but then just like that, i just remember. Thats all I can do right now. Is remember. About Ali. About the terrible FaceTime calls we would have. About the amount of time Ive cried and he hasnt noticed. And now, when I try to communicate, nothing changes. Hes told me he would do anything for me. Take a bullet for me. But he cant simply block a girl for me. I cant break up with him. Im too scared. He says he loves me, he says he would take a bullet for me, and he says he cares about me. But I dont see it. Ever since we got back together, it has not felt the same and I dont know if I ever will. He says he doesnt want me to hurt myself but I cant take it anymore at all. Its either they stop seeing each other, or Im going to kill myself because he cares about her too. Hey. Been a while. Me and Jack broke up because I tried to commit suicide and I couldnt handle anything. I dont love myself so I cant love others. But if I did love myself I would be very picky on my type until I found the most perfect guy. Anyways I gotta catch you up. I started dating another guy 2 weeks after I broke up with jack. I felt guilty for it. Even throughout that relationship I felt guilty for doing things with another guy. I dont know why. Its like in my head theres something making me wait for him. I broke up with the other guy last night he didnt say anything back I did it over text but oh well deal with it. I miss Jack. The way he made me feel. Its like theres *** in my heart. And I keep doing things to fill it but Daniel did NOT work but having a distraction and hanging with friends help. Sometimes I feel like I want to show people the notes I wrote them. Especially Sam and jack. Idk why. But I know I can cause if I did I would need to do it thats my update. Overall I miss jack. An update once again. Im just going to start from the beginning. As you know I broke up with Daniel so I can go through the break up with jack properly and it was actually working. I was getting a little happier everyday and stuff. But then one night sam had to talk to Brady about something important while myles and I were there so we left and walked to 711. Myles got a disgusting pizza from there and we just started walking back because my mom was picking us up at 10. So we get to NPS and we were gonna wait on the play ground while the two of them talk but then we saw people on the play ground. We started walking to one of the benches but then I saw colm there. I called his name and it was him. He was with jack and Sebastian. Jack and myles hugged and had sex and then we all walked over to the bench. I was being friendly to jack. I didnt want to be awkward or anything so I just updated him and he updated me. I couldnt stop looking at him he said this certain way on the bench seat and I was sitting on the table. He looked up at me like he wanted to be in my arms again. I almost made a comment on it but I ended up just laughing while melting on the inside. He started making fun of this one girl Hayden hear and made everyone laugh. He is really good at making people laugh. Some time soon my mom showed up so I said goodbye and she dropped of myles. When we got home we pasted jack and I needed to say Goodnight to him but they didnt pass my house so I just went inside and waited by my window.. then I went on my phone and the first thing that popped up was a video of Hayden and Isabella. The video he was talking about. I screen shotted it and sent it to him without any hesitation, hed been unblocked for months btw. He texted back and we started talking again. He said my friendliness threw him off but he was happy to see me I asked why and said it was nice seeing him too and he said he prepared himself physically and mentally for the worst possible scenario. We talked a little more and caught up a little bit. Then I told him he was really funny. And he is. He is just one of the people who if youre in a bad mood or just upset he can always find a way to make you laugh. But anyways he said thank you and he has tons of other stories from throughout the summer that he wanted to tell me but the thing is he wanted to tell me in person. My mind pondered and I was very happy. I invited him to hang out with me and colm the next day because we had plans. He said yes but then remembered that he had to go to the beach but said he was free on Saturday. I was so *** happy to have him back. Even as a friend. Because it would lead to something. Thats why I wanted him back as a friend. Because I still was fully convinced he did not give a single *** But then I said over text that when I see him I need to rant about Daniel and he was like huh? And I said we broke up and he said j call me so I didnt. We FaceTimed for like 2 hours and then last 30 minutes we started talk about what happened in may and he said he felt really bad for how he treated me and he really regrets it. I didnt forgive him and I still dont to this day but then I showed him screenshots of 3 TikToks got on my fyp of it saying use this sound they will come back and